Nokia IP350 - Security Appliance Installation Manual page 89

General Troubleshooting Information
Not Able to Connect to Voyager Using the Ethernet Port, But
Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to
the computer. Use a straight-through cable if you are connecting to a hub. For
cabling information, see "Dual-Port 10/100 Ethernet Interface, PMC" on page
47.
Problem Port is not configured as active.
Solution View the port in Voyager, or from Lynx, and verify that the
interface is configured as active.
Problem Host port configuration is incorrect.
Solution Check host Ethernet port settings. Verify that IP address and
netmask settings are correct for the 60s and 100s appliance configuration.
Problem Wrong link speed.
Solution Verify that the port on the host and the port on the 60s and 100s
appliance are set for the same speed (10 Mbps or 100 Mbps). An unblinking
data and activity LED on a port is a good indication that there is a speed
mismatch.
Problem Duplex setting is wrong.
Solution Correct duplex setting.
Do Not See Interfaces that Should be Present
Problem Local 60s and 100s appliance ports do not appear.
Solution Your NIC might be defective. Contact the appropriate Nokia
customer support site as listed in "Nokia Contact Information" on page 3.
Nokia 60s and 100s Installation Guide 89