Dell Dimension 4500S Owner's Manual
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Dell Dimension 4500S Owner's Manual

Dell Dimension 4500S Owner's Manual

Dell desktop computer owner's manual
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Dell™ Dimension™ 4500S
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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  • Page 1 Dell™ Dimension™ 4500S w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; EMC is the registered trademark of EMC Corporation;...

  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal .
  • Page 4 Drive Problems ......Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems...
  • Page 5 ......® Using Windows XP Device Driver Rollback Using the Dell Dimension ResourceCD Resolving Software and Hardware Incompatibilities ® Reinstalling Windows...
  • Page 6 Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......

  • Page 7: Safety Instructions

    Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.
  • Page 8 • • • Safety Instr uctions – 230 V/50 Hz in some regions in the Caribbean and South America and most of Europe, the Middle East, and the Far East NOTE: Fixed-voltage power supplies and auto-select power supplies do not require a voltage selection switch. Your power supply may not have this switch.

  • Page 9: When Working Inside Your Computer

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Perform an orderly computer shutdown using the operating system menu (see page 22).

  • Page 10: Protecting Against Electrostatic Discharge

    In addition, take note of these safety guidelines when appropriate: • • Protecting Against Electrostatic Discharge To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer.

  • Page 11: Finding Information For Your Computer

    • My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Warranty information • Express Service Code and Service Tag Number • Windows License Label...
  • Page 12 (see page 53). D e l l | S u p p o r t w e b s i t e The Dell | Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses •...
  • Page 13 What Are You Looking For? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard ® • How to use Windows • Documentation for my computer and devices Find it Here S t a r t H e r e S e t u p D i a g r a m...
  • Page 14 Safety Instr uctions...

  • Page 15: Setting Up

    S E C T I O N 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer...
  • Page 16 Your computer can be used in either a vertical or horizontal position. HINT: Use the green tab inside the front door to rotate the DELL™ logo on the outside of the front door. To use the computer in a vertical position, you must attach the computer...
  • Page 17 Rotate the computer so that the stand is at the bottom and the drives are at the top. To remove the stand: Turn the computer over so that the stand is at the top. Loosen the thumbscrew and lift the stand away. Place the computer in a horizontal position.

  • Page 18: Parallel Printer

    See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Setting Up Removing the packaging...

  • Page 19: Usb Printer

    Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 19). USB Printer Install the printer driver if necessary (see the following section). Attach the USB printer cable to the USB connector on the computer and the printer.

  • Page 20: Transferring Information To A New Computer

    If you connect an older printer and it doesn’t work after you install the driver, access the system setup program (see page 78) and ensure that the parallel port is set to operate in bidirectional mode. To check if your printer driver is installed on a computer, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers.

  • Page 21: Setting Up A Home And Office Network

    Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

  • Page 22: Turning Off The Computer

    HINT: If you are having difficulty turning off your computer, see "General Problems" on page 33. Setting Up NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. Save and close any open files and exit any open programs.

  • Page 23: Finding Solutions

    S E C T I O N 2 Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems...
  • Page 24 Solving Pr oblems See page 39. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 84. See page 31.
  • Page 25 See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 42. See page 31. See page 33. See page 30. See page 30. See page 33. Solving Pr oblems...

  • Page 26: Finding Help Information

    (see page 81). If the battery still does not work properly, contact Dell (see page 84). Solving Pr oblems Tell Me How...

  • Page 27: Drive Problems

    Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 28: Cd Drive Problems

    CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This the lower-right corner of your screen. does not indicate a defect in the drive or the CD. the possibility that the original CD is defective. Problems"...

  • Page 29: Problems Writing To A Cd-Rw Drive

    Problems writing to a CD-RW drive H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E must receive a steady stream of data when writing. If the stream is interrupted, an error occurs.

  • Page 30: E-Mail, Modem, And Internet Problems

    HINT: Connect the modem to an analog telephone jack only. The line is connected to the jack on the modem. (The jack has either a green label or modem does not operate a connector-shaped icon next to it.) Ensure that you hear a click when you insert while it is connected to a the telephone line connector into the modem.

  • Page 31: Error Messages

    U R N O F F C A L L W A I T I N G C A T C H directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Click the Start button, and then click Control Panel. Click Printers and Other Hardware, and then click Phone and Modem Options.
  • Page 32 H E D E V I C E I S N O T R E A D Y — The program that you are L O S E S O M E P R O G R A M S A N D — Contact Dell (see page 84). — Insert a disk...

  • Page 33: General Problems

    The computer stops responding U R N T H E C O M P U T E R O F F — to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.

  • Page 34: A Solid Blue Screen Appears

    A solid blue screen appears keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process.

  • Page 35: Other Technical Problems

    Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell.

  • Page 36: Keyboard Problems

    T H E C O N F L I C T hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. T R O U B L E S H O O T I N G I N F O R M A T I O N computer, and try using the keyboard.

  • Page 37: Mouse Problems

    E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc> to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.

  • Page 38: Network Problems

    cable is connected as shown on page 21. No light indicates that there is no network communication. Try replacing the network cable. These lights indicate there is network communcation: Solving Pr oblems H E C K T H E M O U S E S E T T I N G S Click the Start button, click Control Panel, and then click Printers and Other Hardware.

  • Page 39: Power Problems

    E S T A R T T H E C O M P U T E R A N D T R Y T O L O G O N T O T H E N E T W O R K A G A I N H E C K Y O U R N E T W O R K S E T T I N G S or the person who set up your network to verify that your network settings are...
  • Page 40 (see page 65). • If the problem persists, contact Dell (see page 84). F T H E P O W E R L I G H T I S S T E A D Y A M B E R •...

  • Page 41: Printer Problems

    Ensure that the electrical outlet is ® I N D O W S — See the printer documentation for HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.

  • Page 42: Scanner Problems

    HINT: Dell does not cover the scanner’s warranty. If you need documentation for setup and troubleshooting information. technical assistance for your scanner, call the scanner’s manufacturer. See the scanner locking tab or button. documentation for the correct phone number. instructions.

  • Page 43: Sound And Speaker Problems

    No sound from speakers H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S are connected as shown on the setup diagram supplied with the speakers. N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D —...

  • Page 44: No Sound From Headphones

    No sound from headphones headphone cable is securely inserted into the headphone connector (see page 60). operating in digital mode. To disable digital mode: speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. If the screen is blank HINT: See the monitor...

  • Page 45: If The Screen Is Difficult To Read

    W A P T H E P O W E R C A B L E S — cables to determine if the power cable is defective. E S T T H E V I D E O E X T E N S I O N C A B L E video extension cable and removing the cable solves the problem, the cable is defective.
  • Page 46 E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 26.

  • Page 47: Diagnostic Lights

    S E C T I O N 3 Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities ® Reinstalling Windows...
  • Page 48 • If available, install properly working memory of the same type into your computer (see page 70). • If the problem persists, contact Dell (see page 84). • Be sure that there are no special memory module/memory connector placement requirements (see page 70).
  • Page 49 Then move the memory module to another connector and restart the system. • If the problem persists, contact Dell (see page 84). Determine if a conflict exists by removing a card (see page 66) and then restarting the computer.

  • Page 50: Using System Restore

    Follow the instructions on the screen. Corrective Action • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 65). • If the problem persists, contact Dell (see page 84).

  • Page 51: Restoring The Computer To An Earlier Operating State

    Manually Creating Restore Points Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. Click Create a restore point. Click Next. Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point.

  • Page 52: Undoing The Last System Restore

    Undoing the Last System Restore Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Ad va n ced Tr ouble shooti ng Select a restore point, and then click Next.

  • Page 53: Reinstalling Drivers

    NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer.

  • Page 54: Resolving Software And Hardware Incompatibilities

    ResourceCD and click Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears.

  • Page 55: Reinstalling Windows ® Xp

    The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 56 Turn off the computer (see page 22), and then turn the computer on again. When the blue DELL logo appears, press <F12> immediately. ™ If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop.
  • Page 57 If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next.
  • Page 58 Ad va n ced Tr ouble shooti ng...

  • Page 59: Adding Parts

    S E C T I O N 4 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover...

  • Page 60: Front View

    Front View front door power button power light hard-drive light floppy-drive light HINT: The front-panel headphone connector breakaway hinges (2) door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. USB connectors (2) Adding Parts...

  • Page 61: Back View

    Back View parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer.

  • Page 62: Opening The Computer Cover

    Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card.
  • Page 63 Press the two release buttons until the cover is free to swing up. NOTICE: Open the cover slowly to ensure that you do not damage any cables. Raise the back of the cover, and pivot it toward the front of the computer.

  • Page 64: Looking Inside Your Computer

    system board heat sink and blower assembly * Your computer’s hard drive may or may not have a plastic shroud cover. Operating the computer without a hard-drive shroud does not affect its performance. Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.

  • Page 65: System Board

    System Board battery socket floppy drive (BATTERY) page 81 connector (DSKT) configuration jumper (PSWD) page 80 clear CMOS jumper (RTCRST) main power connector (POWER) microprocessor fan connector (FAN) microprocessor connector (CPU) CD drive connector (IDE2) back of computer On computers with integrated audio. front panel switch connector (FRONTPANEL) hard drive...
  • Page 66 The computer’s card connectors allow you to install different types of devices such as modems and network adapters. Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 67 Gently pull on the handle and lift the card cage up and away from the computer. card cage Adding Pa rts...
  • Page 68 Adding Parts Press the lever on the retention arm and raise the retention arm. lever retention arm filler bracket If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card.
  • Page 69 CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Insert the card into the card connector. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board.

  • Page 70: Adding Memory

    For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 74. HINT: Memory purchased from Dell is covered under your computer warranty. Adding Parts Reconnect any cables that you removed in step 6.

  • Page 71: Removing A Memory Module

    Removing a Memory Module Press out the securing clip at each end of the memory module connector. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. Adding a Memory Module Press out the securing clip at each end of the memory module connector.

  • Page 72: Closing The Computer Cover

    Adding Parts Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

  • Page 73: Specifications

    S E C T I O N 5 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 74 Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory...
  • Page 75 Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Headphone Audio Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Video Video controller Audio Audio controller one 5.25-inch bay one 3.5-inch bay one bay for 1-inch–high IDE hard drive ATA-66 or ATA-100 Ultra DMA hard drive, CD drive, Zip drive, DVD drive, and CD-RW...
  • Page 76 Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights System board standby power light Power DC power supply: Backup battery Physical Height x Width x Depth Weight Environmental Temperature: Relative humidity At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Appendix push button green light on power button—blinking green...
  • Page 77 Environmental (continued) Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). 0.25 G at 3 to 200 Hz at 1/2 octave/min 0.5 G at 3 to 200 Hz at 1/2 octave/min bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) 23-G faired-square wave with a velocity...

  • Page 78: Standard Settings

    The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...

  • Page 79: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.

  • Page 80: Clearing Forgotten Passwords

    If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: This process erases both the system and setup passwords.

  • Page 81: Replacing The Battery

    Attach the computer stand (optional) (see page 16). Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Turning on your computer with the PSWD jumper installed reenables the password feature.
  • Page 82 Appendix NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). battery socket (BATTERY) Insert the new battery into the socket with the side labeled "+" facing up and snap it into place.

  • Page 83: Dell Technical Support Policy (U.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 84: Definition Of "Third-Party" Software And Peripherals

    See "Dell Technical Support Policy" on page 83 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)
  • Page 85 Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
  • Page 86 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Automated Order-Status System International Access Code: 011 AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct sales—from outside Toronto) Sales (Direct sales—from within Toronto) Sales (Federal government, education, and medical) Sales (Major accounts)
  • Page 87 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Copenhagen) Technical Support International Access Code: 00 Customer Care(Relational) Country Code: 45 Home/Small Business Customer Care...
  • Page 88 International Access Code: 990 Technical Support Fax Country Code: 358 Relational Customer Care City Code: 9 Home/Small Business Customer Care Switchboard Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (Servers): Nordic_support@dell.com France (Paris) (Montpellier) Home and Small Business International Access Code: 00...
  • Page 89 Country Code: 49 Global Segment Customer Care City Code: 6103 Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Guatemala General Support Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia)
  • Page 90 City Code Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39 Customer Care City Code: 02 Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/zdell/ Corporate Technical Support Customer Care Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Jamaica General Support...
  • Page 91 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 92 International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
  • Page 93 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 94 Norway (Lysaker) Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Switchboard Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Panama General Support...
  • Page 95 Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 96 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
  • Page 97 Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-Mail Address...
  • Page 98 Automated Order-Status System International Access Code: 011 AutoTech (For portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com)

  • Page 99: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 100 Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Appendix •...

  • Page 101: Fcc Notices (U.s. Only)

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 102 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.

  • Page 103: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 104: Limited Warranties And Return Policy

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 105 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 106: Two-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 107 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 108 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 109 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 110: Three-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 111 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 112 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 113: Four-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 114 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 115 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.

  • Page 116: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
  • Page 117 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 118: Two-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 119 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 120 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 121: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 122 NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 123 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 124 PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.

  • Page 125: Total Satisfaction" Return Policy (U.s. Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 126: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 127 Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of...
  • Page 128 Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Appendix...

  • Page 129: Index

    22 conflicts resolving software and hardware incompatibilities, 54 contact numbers, 84 cover closing, 72 opening, 62 Dell support policy, 83 display. See monitor drivers reinstalling, 53 drives fixing problems, 27 DVD drive fixing problems, 29 e-mail fixing problems, 30...
  • Page 130 I n d e x Internet fixing problems, 30 IRQ conflicts, 54 memory adding, 70 connectors, 65 messages start-up, 31, 33 modem fixing problems, 30 monitor fixing problems, 44 motherboard. See system board network fixing problems, 38 setting up, 21 Network Setup Wizard, 21 operating system reinstallation...
  • Page 131 warranty information, 104 Windows XP device driver rollback, 53 Help, 26 reinstalling, 55 scanner, 42 shutdown, 22 Index...
  • Page 132 I n d e x Index...

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