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Preinstalled software — toll-free phone support for 90 days from your
first phone call.
After the initial 90 days, get preinstalled software support for a fee.
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System hardware — toll-free phone support for one years after the date
of purchase (standard warranty).
For hardware support after the 1 year warranty, get system hardware
support for s fee.
Before calling, please have ready your system name, model number, serial
number, and purchase date. Also have ready as much information as possi-
ble about the problem you are having, including any message errors that oc-
curred.
Free technical specifications, troubleshooting tips and other
helpful information for out-of-warranty products are available
through NEC FastFacts at 1-800-366-0476 and requesting catalog
number seven.
If you purchased your computer outside of the U.S., please contact
the local NEC office or the NEC dealers in your area for your
specific warranty service.
Solving Problems C-3
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