Finding Help & Support
Power
Symptom
PC will not
turn on and/or start.
7–26
Problem
PC is not securely
connected to an
external power source.
Line voltage selection
switch is not in the
proper position for
your country/region
(115V/230V).
Wall outlet is defective.
System files may have
been damaged.
Solution
Ensure that cables connecting the PC to the external
power source are plugged in properly.
Set the line voltage selection switch to the correct
setting for your country/region, or call Compaq
Technical Support for assistance. Refer to the Warranty
and Support Guide for details.
Test the outlet by connecting a different electrical
device to the outlet.
Restore the system. See "Virus Protection"
on page 5–7, or refer to the Warranty and Support
Guide.
Getting Started