Troubleshooting - LG BD-370 - Blu-Ray Disc Player Owner's Manual

BD370V-N_BUSALLK-ENG 4/24/09

Troubleshooting

Symptom
BD-Live feature does not • A USB Flash Drive is not connected.
work.
• The connected USB Flash Drive does not have
• Internet connection is not established.
• Your broadband speed is not fast enough to use the
• The [BD-LIVE connection] option in the [Setup] menu
Streaming video services
• Your broadband service speed may not be fast
(such as YouTube, etc.)
often stop or "buffer" during
playback.
The YouTube ID is not • The ID list is full.
automatically stored in the
ID list.
Customer Support
You can update the Player using the latest software to enhance the
products operation and/or add new features.
To obtain the latest software for this player (if updates have been made),
please visit http://us.lgservice.com or contact LG Electronics customer
care center.
Design and specifications are subject to change without notice.
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Possible Cause
enough space.
BD-Live features.
is set to [Prohibited].
enough to stream video services (such as YouTube,
etc.)
Correction
• Connect a FAT16 or FAT32 formatted USB Flash Drive to
the USB port (see page 22).
• Secure at least 1GB free space in the USB Flash Drive for
using BD-Live features
• Ensure that the unit is correctly connected to the local area
network and can access the internet (see page 19).
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Set the [BD-LIVE connection] option to [Permitted].
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Delete one of the stored IDs and sign in with the ID again.
Resetting the unit
If you observe any of the following symptoms.
• The unit is plugged in, but the power will not turn on or off.
• The front panel display is not working.
• The unit is not operating normally.
You can reset the unit as follows.
• Press and hold the POWER button for at least five seconds. This will
force the unit to power off then turn the unit back on.
• Unplug the power cord, wait at least five seconds, and then plug it in
again.
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