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8. Troubleshooting & FAQs
"after-imaging" or "ghost imaging"
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC's display resolution
to the same mode as monitor's
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today's technology, Please
refer the pixel policy for more detail.
*
The "power on" light is too strong and
is disturbing
• You can adjust "power on" light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed in
Important information manual and
contact Philips customer service
representative.
* Functionality different according to
display.
8.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.:
Recommended resolution for this
monitor: 3840x2160.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3840x2160 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3840x2160.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2:
What is the recommended
refresh rate for LCD monitor?
Ans.: Recommended refresh rate in
LCD monitors is 60Hz, In case of
any disturbance on screen, you
can set it up to 75Hz to see if
that removes the disturbance.
Q3:
WWhat are the .inf and .icm
files? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for
your monitor. Your computer
may ask you for monitor drivers
(.inf and .icm files) when you
first install your monitor. Follow
the instructions in your user
manual, monitor drivers (.inf
and .icm files) will be installed
automatically.
Q4:
How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5:
What if I get lost when I am
making monitor adjustments via
OSD?
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