Set up phone
Erase eSIM
You may need to erase your eSIM:
•
When you transfer the eSIM number to another phone
•
If you're giving the phone to someone else or trading it in
Note: Only erase your eSIM when instructed to do so by a support technician.
When you erase an eSIM, you remove the following capabilities from the phone:
•
Calling
•
Mobile data usage
•
Messaging
Erasing the eSIM does not cancel your mobile data services. To cancel your services, contact your carrier.
To erase an eSIM:
1.
Go to
Settings
> System > Reset options.
2.
Touch Erase eSIMs > Erase.
To restore an eSIM you erased, contact your carrier.
Fix an issue
What type of issue do you have?
•
SIM card or calls
•
SD card
Copy data from old phone
Copy data from iPhone
You'll use Google Drive to copy files from your iPhone and iCloud account to your new phone and
account:
•
Photos will back up to
•
Contacts will back up to
•
Calendar will back up to
1.
Charge both phones and connect them to a Wi-Fi network.
2.
To ensure you don't miss any messages or calls, on your iPhone:
a.
Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed,
phone.)
b.
Turn off FaceTime. (Settings > FaceTime >
Photos.
Contacts.
Calendar.
off.)
5
Google
deregister your