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THIS IS A
HONEYWELL
CUSTOMER
ASSISTE~
MAINTENANCE PROGRAM (CAMP) PRODUCT
CABINET SERIAL NUMBER ______________ __
HELP AND INFORMATION
Once you have identified a faulty unit or are in need of assistance,
determine
the steps you need to follow according to your
service
agreement
with
Honeywell.
Identify
your
contract
type
before
calling.
STANDARD MAINTENANCE CONTRACT {NOT CAMP CONTRACTl
After you have
found
that a
uni t
is
faulty,
call the HELP tele-
phone
number
that
applies
to
your
area.
The
National
Response
Center (NRC) will arrange for a Honeywell Customer Service Engineer
to contact you to provide assistance.
If necessary,
the Engineer
will be dispatched to service your unit.
CUSTOMER ASSISTSD
MAINT~NANCE
PROGRAM CONTRACT
When you have identified the faulty unit, use the Repair Authoriza-
tion
Form
to
return
the
unit
to
Honeywell
for
repai r
or
replacement.
Package the unit ih the same materials in which it was
shipped.
If you requi re addi tional assistance or informa tion, you
may call the HELP telephone number and arrangements will be made for
the proper Honeywell organization to contact you.
NON-MAINTAINED
CUSTOM~R
Even though you have no maintenance agr eement with Honeywell,
you
can still call the HELP telephone number and the NRC will arrange
for the proper Honeywell organization to contact you to answer your
questions on service alternatives.
National Eesponse
~enter
HELP telephone numbers:
Outside Georgia:
Georgia:
Atlanta Only:
800-241-1634
800-282-4350
404-982-3066
When you call, please state that this is a CAMP product and provide
the serial number of the CAMP customer replaceable unit.
To
order
supplies
or
additional
units,
refer
to
the
National
pistribution Center Catalogue and call the number
that applies to
your area.
National Uistribution
~enter:
Outside Massachusetts:
800-343-6665
Within Massachusetts:
617-392-5246
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