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Motorola ZN 200 Service Manual

Quad-band wireless telephone
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Level 1-2 Service Manual
68000201280
ZN 200
Quad-Band Wireless Telephone
ZN200
GSM 850/900, DCS 1800, and PCS1900 MHz

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Summary of Contents for Motorola ZN 200

  • Page 1 Level 1-2 Service Manual 68000201280 ZN 200 Quad-Band Wireless Telephone ZN200 GSM 850/900, DCS 1800, and PCS1900 MHz...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

  • Page 3: Table Of Contents

    Table of Contents ZN200 Contents Introduction ............. . .4 Product Identification .
  • Page 4 Level Service Manual Index ..............43 July 03, 2008...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nZN200earest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: About This Service Manual

    Level Service Manual Introduction patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product. About This Service Manual Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of ZN200 telephones.

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Specifications Specifications General Function Specification Frequency Range GSM 850 824-849 MHzTx 869-894 MHzRx Frequency Range GSM 900 880-915 MHzTx 925-960 MHzRx Frequency Range GSM 1800 1710-1785 MHzTx 1805-1880 MHzRx Frequency Range GSM 1900 1850-1910 MHzTx 1930-1990 MHzRx Channel Spacing 200KHz Channels EGSM 174/DCS 374/PCS 299/ GSM850 124 (Carrier with 8 channel per carrier)
  • Page 10 Level Service Manual Specifications RF Power Output 32.5 dBm nominal GSM 850/ GSM 900 29.5 dBm nominal DCS 1800/PCS 1900 Output Impedance 50 ohms nominal Spurious Emissions ≦ -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz Speech Coding Function Specification Speech Coding Type...

  • Page 11: Product Overview

    Product Overview Product Overview Motorola ZN200 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-...
  • Page 12 Level Service Manual Product Overview Wireless Access Protocol (WAP) 2.0 Compliancy In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available.

  • Page 13: General Operation

    General Operation General Operation Controls, Indicators, and Input/Output (I/O) Connectors The ZN200 telephones’ controls are located on the front and side of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 3).
  • Page 14 Level Service Manual General Operation Figure 2. ZN200 Telephone Controls Locations Menu Navigation ZN200 telephones are equipped with a simplified icon and graphical-based user interface. The phone also features 6 user-definable shortcuts to menu options that are accessed by pressing the soft keys and 4-way navigation key.
  • Page 15 General Operation Liquid Crystal Display (LCD) The LCD provides an 832 square millimeter multi color backlit color display with user- adjustable contrast settings for optimum readability in all light conditions. The large bit-mapped 176 x 220 pixel display. Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down. Whether a phone displays all indicators depends on the programming and services to which the user subscribes.
  • Page 16 Level Service Manual General Operation Figure 4. ZN200 Display Icons Figure 5. ZN200 Display Icons July 03, 2008...

  • Page 17: Alert Settings

    General Operation Alert Settings In addition to 35 preset ring tones, ZN200 telephones allow the user to download 5 additional ring tones via GPRS/USB. (Availability is carrier and Network dependant). Motorola ZN200 ® phones incorporate the VibraCall discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable.

  • Page 18: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 814-0601 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.

  • Page 19: Disassembly

    Disassembly Disassembly This chapter serves as a guideline to help the respective service personnel in the repairing of ZN200 up to level 2. At Level 1 stage, technician can repair those components without using screwdriver or any special devices. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD).

  • Page 20: Removing And Replacing The Battery

    Level Service Manual Disassembly Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
  • Page 21 Disassembly Remove 2 screw covers illustrated in Figure 8 by tweezers. Figure 8. Removing the screw covers Use T5 screw driver to remove 6 screws illustrated in Figure 9. Figure 9. Release 6 screws on Case D. Separate Lower module from Upper module by hand illustrated in Figure 10. July 03, 2008...
  • Page 22 Level Service Manual Disassembly Figure 10. Separate the Lower module from Upper module. Remove the Rubber Cap by fingernail illustrated in Figure 11. Figure 11. Removing the Rubber Cap July 03, 2008...
  • Page 23 Disassembly Peel off the mylar by tweezers illustrated in Figure 12. Put the mylar aside for reused. Figure 12. Peel off the mylar Unlock the connector switch to pull out the FPC from Lower module by fingernail and separate the Upper module from Lower module illustrated in Figure 13. Figure 13.
  • Page 24 Level Service Manual Disassembly To replace, insert main FPC into connector of Lower module completely and press down the connector button. Figure 14. Inser FPC into connector Place mylar on top of connector button to fix FPC and connector by tweezers Figure 15.

  • Page 25: Removing And Replacing The Keypad Pcba Assembly

    Disassembly 10. Place the rubber cap into the Upper module (case B) Figure 16. Place rubber cap into the Upper module 11. Assembly Upper module and lower module. Figure 17. Assembly Upper Module and Lower Module 12. Fasten 6 screws on Rear Housing by T5 screw driver 13.
  • Page 26 Level Service Manual Disassembly Remove 4 screws of Upper Module illustrated in the figure 18 by T5 screwdriver. Figure 18. Release 4 screws Separate Case A and Case B by fingernail and put the pressure on the red dot to unhook Case A and Case B Figure 19.
  • Page 27 Disassembly Remove mylar on the connector by tweezers put the Mylar aside for reused. Figure 20. Remove the mylar Unlock the connector switch by fingernail and separate the keypad PCBA and LCM illustrated in Figure 21. Figure 21. Unlock the connector switch July 03, 2008...
  • Page 28 Level Service Manual Disassembly To replace, insert the LCM FPC into the connector of keypad PCBA and lock the connector switch. Figure 22. Assembly the LCM FPC Place Mylar on the connector to fix the FPC by tweezers. Figure 23. Place mylar on the connector. July 03, 2008...
  • Page 29 Disassembly Assembly the case A and case B. Figure 24. Assembly Case A and Case B. Insert the main FPC into connector completely and lock the connector switch. Figure 25. Remove the LCM module July 03, 2008...

  • Page 30: Removing And Replacing The Lcm Module And Receiver Assembly

    Level Service Manual Disassembly 10. Stick mylar to fix FPC and connector. Figure 26. Remove the LCM module 11. Replace the Upper Module and Lower Module, battery, and battery door assembly as described in the procedures. Removing and Replacing LCM Module and Receiver Assembly Remove the battery door, battery, Upper module and Lower module, and Keypad PCBA assembly as described in the procedures.
  • Page 31 Disassembly Remove the Receiver by finger. Figure 28. Remove the LCM module To replace, reconnect the LCM FPC back to the connector of receiver. There is a sing " PUSH" on the FPC connector of receiver and make sure the sign is facing up. Figure 29.

  • Page 32: Removing And Replacing The Main Pcba Assembly

    Level Service Manual Disassembly Insert the LCM FPC into the connector of keypad PCBA and lock the connector switch. Figure 30. Assembly the LCM FPC Place Mylar on the connector to fix the FPC by tweezers. Figure 31. Place mylar on the connector. Replace the Keypad PCBA, Upper module and Lower module, Battery, and Battery Door assembly as described in the procedures.
  • Page 33 Disassembly Pull up the mylar from B to B FPC and connector to remove the FPC. Do not remove the whole mylar. Just remove the area that cover on the B to B FPC. Figure 32. Pull up the Mylar Separate Case C and Case D by fingernail put the pressure on the red dot to unhook.
  • Page 34 Level Service Manual Disassembly Figure 34. Removing Case C and Case D Figure 35. Removing Case C and Case D Figure 36. Removing Case C and Case D July 03, 2008...
  • Page 35 Disassembly Separate Main PCBA and Case D by hand illustrated in figure 37. Figure 37. Removing Case C and Case D To replace, put the Main PCBA back into Case D according to PCBA assay holes and case D pins. Need to make sure PCBA connected tightly. Figure 38.
  • Page 36 Level Service Manual Disassembly Figure 39. Align the hole Assemble Case C and Case D. Figure 40. Assemble Case C and Case D Insert FPC into connector of Main PCBA completely, then lock the connector switch and stick mylar on the Case C. Figure 41.

  • Page 37: Removing And Replacing The Antenna Carrier And Speaker

    Disassembly Replace the Upper module and Lower module, battery, and battery door assembly as described int he procedures. Removing and Replacing the Antenna Carrier and Speaker Remove the battery door, battery, Upper module and Lower module, and Main PCBA as described in the procedures.

  • Page 38: Removing And Replacing The Camera Module

    Level Service Manual Disassembly Align the hooks of Antenna carrier to the Main PCBA hole which indicate in the figure 44 to assembly. Figure 44. Removing the Speaker Replace the Main PCBA, Upper module and Lower Module, Battery and Battery door as described in the procedures.

  • Page 39: Removing And Replacing The Sub Pcba

    Disassembly Remove the Camera By fixure. Figure 46. Removing the Antenna Carrier To replace, put the camera on the Main PCBA by Fixure. Align the holes of camera cover to the holes of socket and press tightly. Replace the Main PCBA, Upper module and Lower Module, Battery and Battery door as described in the procedures.
  • Page 40 Level Service Manual Disassembly Remove the SUB PCBA. Figure 48. Removing the SUB PCBA To replace, assembly the SUB PCBA and Main PCBA. Figure 49. Replacing the SUB PCBA Fasten the screw. Replace the Main PCBA, Upper module and Lower Module, Battery and Battery door as described in the procedures July 03, 2008...

  • Page 41: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 50.
  • Page 42 Level Service Manual Subscriber Identity Module (SIM) and Identification Label Table 2. IMEI Number Breakdown Serial Number Check Digit NNXXXX YY ZZZZZZ Where Type Allocation Code, formerly known as Type Approval Code Reporting body identifier XXXX Type identifier YY is set to 00 from 01/01/2003 until 31/03/2005. ZZZZZZ Individual unit serial number Phase 1 = 0.

  • Page 43: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola ZN200 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used.

  • Page 44: Troubleshooting Chart

    Level Service Manual Troubleshooting Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 45: Programming: Software Upgrade And Flexing

    Troubleshooting Table 4. Level 1 and 2 Troubleshooting Chart(Continued) Symptom Probable Cause Verification and Remedy 8. Keypad not functioning. Keypad defective. Use alcohol to wipe the keypad metal dome. Check if fault has been cleared. If the fault is still present, either replace the keypad as described in the procedures or refer to a Level 3 Service Center for the keypad metal dome replacement.

  • Page 46: Part Number Charts

    Level Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with ZN200 telephones. Related Publications Motorola ZN200 Wireless Phone User Guide July 03, 2008...

  • Page 47: Exploded View Diagram

    Part Number Charts Exploded View Diagram Figure 51. ZN200 Exploded View Diagram July 03, 2008...

  • Page 48: Exploded View Parts List

    Level Service Manual Part Number Charts Exploded View Parts List Figure 52. Part List July 03, 2008...

  • Page 49: Accessories

    Part Number Charts To order parts please use the following Link: https://servicelink3.motorola.com (Password is Required) For information on ordering parts please contact EMEA at +49 461 803 1638. Accessories Table 5. List of Accessories Description Part Number Power Solution Battery 850 mAh LiIon...
  • Page 50 Level 1-2 Service Manual ZN200 Index product 4 identification, labels 42 IMEI 42 introduction 4 alert settings 17 keypad, removing and replacing 28 battery charge indicator 17 function 17 Liquid Crystal Display (LCD) 13 battery door, removing and replacing 19 battery, removing and replacing 21 manual test mode 44 menu structure 16...
  • Page 51 Level 1-2 Service Manual W220 LCD 13 replacing menu navigation 13 antenna 29 menu structure 16 audio jack cover 29 overview, product 10 battery 21 battery door 19 CMOS module 40 connector of vibrator 36 parts finger writing sensitive keypad 28 exploded view diagram 48 flip module 32 exploded view parts list 49...
  • Page 52 Level 1-2 Service Manual ZN200 test equipment 18 text entry 12 tools and test equipment 18 tools, disassembly 19 troubleshooting 44 manual test mode 44 manual test mode commands 44 troubleshooting chart 45 vibrator, removing and replacing 41 voice activation 11 voice command 11 voice dialing 11 voice launcher 11...
  • Page 53 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. TrueSync is a trademark of Starfish Software, Inc. ® Reg. U.S. Pat. & Tm. Off.

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