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8
Problem
The appliance suddenly stops working.
The appliance has a lower suction
power than usual.
Dust escapes from the appliance.
The appliance does not move smoothly
across the floor when cleaning a carpet.
The brush does not turn anymore.
The LEDs in the nozzle do not come on.
The LEDs in the handheld do not come
on.
The light in the accessory does not
come on.
Possible cause
The screws are not the right size.
The charging station is not attached to a
stable wall.
When the appliance has an internal
malfunction, the buttons will not respond
and the screen will remain blank.
(code: E2, E3) The appliance is not working
at a suitable temperature.
(code: i4, i5) The brush roll is stuck or
objects are stuck in the air flow channel.
(code: E9) The motorized nozzle is
overheated.
The filter and the cyclone are dirty.
The dust container is not attached properly
to the appliance.
The filter is dirty.
The filter is not present in the appliance.
Something is blocking the cyclone.
The dust container is not properly attached
to the appliance.
The appliance is rotated or flipped when
the power is off.
The floor type recognition function is not
on.
The selected suction power has been too
high.
The brush is clogged with hair or dirt.
(code i4) The brush may stop turning when
it encounters too much resistance from a
high-pile carpet.
The roller brush has not been assembled
properly into the nozzle after cleaning.
(code: E9) The motorized nozzle is
overheated.
The nozzle has not been attached to the
tube or appliance properly.
The lighting feature is disabled.
The lighting feature is disabled.
The accessory is attached to the tube.
Solution
Mount the charging station with the supplied screws.
Check that the wall on which the charging station will be
mounted is stable.
Connect the appliance to the charging station (Fig. 5) or
attach the handheld vacuum cleaner directly to the
adapter. Check the display. If an error code appears, you
can find its meaning in the user manual.
Make sure the appliance is used at a temperature of 5-40
°C.
Make sure the appliance is switched off. Clean the nozzle
according to the user manual and check the tube by
removing the tube from the main appliance. Remove the
object in the nozzle or tube and restart the appliance.
Switch off the appliance and wait 15 minutes. Touch the
upper housing of the nozzle to feel if it is still warm. If the
nozzle is still warm, wait longer for the nozzle to cool
down. Once the nozzle has cooled down, try switching the
appliance back on.
Empty the dust bucket. Clean the filter (Fig. 6) and the
cyclone (Fig. 7). Make sure the filter is washed at least once
a month, when using the appliance regularly. Make sure
hair and dirt stuck in the cyclone are removed.
Make sure the dust container is attached properly.
Clean the filter (Fig. 6). See also the user manual.
Make sure that the filter (Fig. 6) is in the appliance and
assembled correctly.
Check the cyclone (Fig. 7) for stuck objects and remove any
object blocking the cyclone. Also ensure all hair and dirt
stuck in the cyclone are removed.
Empty the dust container and attach the dust container
correctly to the appliance.
Keep the appliance upright when the power is off.
Switch on the floor type recognition function in the digital
menu.
Decrease the suction power. See also the user manual.
Clean the brush by hand or with a pair of scissors.
Switch off the appliance and then switch it back on again.
Follow the instructions in the cleaning chapter of the user
manual to slide the roller brush into the nozzle properly.
Secure the roller brush inside the nozzle by snapping the
locking lever in place.
Switch off the appliance and wait 15 minutes. Touch the
upper housing of the nozzle to feel if it is still warm. If the
nozzle is still warm, wait longer for the nozzle to cool
down. Once the nozzle has cooled down, try switching the
appliance back on.
Attach the nozzle to the appliance or handheld properly.
Enable this feature in the menu. Adjust the brightness of
nozzle LEDs in the menu.
Enable this feature in the menu. Adjust the brightness of
handheld LEDs in the menu.
Remove the tube and attach the accessory directly to the
handheld.
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