Troubleshooting - Panasonic SC-HC57 Owner's Manual

Troubleshooting

Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, refer to "Customer
Services Directory (United States and Puerto Rico)"
on page 22 if you reside in the U.S.A. or Puerto
Rico, or refer to "Limited Warranty (ONLY FOR
CANADA)" on page 23 if you reside in Canada.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC power supply cord. (Wait
for at least 3 minutes before proceeding to
step 2.)
2 While pressing and holding down [Í/I] on the
main unit, reconnect the AC power supply
cord.
≥ "--------" appears on the display.
3 Release [Í/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
[SC-HC57] Do you have the latest software
installed?
≥ Occasionally, Panasonic may release updated software for
this unit that may add or improve the way a feature operates.
( 15)
Common problems
Humming heard during play.
≥ An AC power supply cord or fluorescent light is near the
cords. Keep other appliances and cords away from this unit's
cables.
Disc operations
Incorrect display or play will not start.
≥ Make sure that the disc is compatible with this unit. (
≥ There is moisture on the lens. Wait for about an hour and
then try again.
Radio
A beat sound or noise is heard while receiving
radio broadcast.
≥ Confirm the FM antenna is properly connected. (
≥ Adjust the position of the antenna.
≥ Try to keep a certain amount of distance between the
antenna and AC power supply cord.
≥ Try to use outdoor antenna if there are buildings or
16
mountains nearby.
RQT9633
≥ Switch the television or other audio player off or separate it
from the unit.
≥ Keep this unit away from mobile phones if the interference is
apparent.
Stations cannot be selected.
Change the FM frequency step.
1 Press [RADIO] to select "FM".
2 Press and hold [RADIO] on the main unit.
After a few seconds the display changes to show the current
lowest frequency. Continue to hold the button down. The lowest
frequency changes and the step is changed.
iPod/iPhone operations
Cannot charge or operate.
≥ Check that the iPod/iPhone is connected firmly. (
≥ The battery of the iPod/iPhone is depleted. Charge the iPod/
iPhone, and then operate again.
≥ When unexpected operation occurs while using the iPod/
iPhone, connect the iPod/iPhone again or try to restart the
iPod/iPhone.
[SC-HC57] AirPlay operations
Cannot connect to the network
≥ Confirm the network connection and settings. (
≥ Your wireless network might be set to be invisible. In this
case select "Manual settings" in "Method 2". (
≥ This unit cannot join a wireless network using WEP security
settings with the WPS methods ("Method 1"). Use "Method 2"
to join the wireless network. (
Cannot connect to the unit
≥ Make sure that this unit is on the same wireless network as
the device you are trying to use. (
≥ If "NET STNBY" is set to "OFF", the AirPlay compatible
device cannot be connected when this unit is off.
≥ Turn off the Wi-Fi setting on the AirPlay compatible device,
set "NET STNBY" to "OFF" (
and on. Reconnect the compatible device to the Wi-Fi
network and then select this unit as the AirPlay speakers
again.
≥ Make sure that the multicast function on the wireless network
router is set to on (enabled).
My wireless network router is WPS PBC
compatible, but the pairing does not work.
≥ If the network is set to be invisible, the push button
configuration does not work. In this case, either make the
wireless network visible while you set up the network for this
unit or use "Method 2". (
Playback does not start
4)
The sound is interrupted
≥ Simultaneous use with a microwave, cordless telephone and
other 2.4 GHz devices may result in connection interruptions.
≥ If this unit is turned off and on during AirPlay playback, it may
not be possible to output the sound from the speakers.
Select a different device from the compatible device and then
reselect this unit as the speakers.
8)
8)
12)
12)
12)
12)
15) and then turn this unit off
12)