Software Updates; Device Compatibility; Factory Reset; Troubleshooting - Philips 5000 Series User Manual

Problem
The outside of the
appliance becomes
hot during use.

Software updates

Updating is essential to safeguard your privacy and the proper
functioning of your Airfryer and the App.
From time to time, the App is updating automatically to the latest
software. Also the Airfryer is updating the firmware automatically.
Note
When an update is being installed, make sure that your Airfryer is
•
connected to the home WiFi. The smart device can be connected to
any network.
Always use the latest App and firmware.
•
Updates are made available when there are software improvements
•
or to prevent a security issue.
A firmware update is started automatically when the Airfryer is in
•
stand-by mode. This update takes up to 1 minute and the screen on
the Airfryer shows blinking "---". During this time the Airfryer cannot
be used.

Device compatibility

For detailed information about the compatibility of the App,
please refer to the information in the App Store.

Factory reset

For a factory reset of the Airfryer, press the temperature and time
up buttons at the same time for 10 seconds.
Your Airfryer is then no more connected to your home WiFi and
not paired with your smart device anymore.

Troubleshooting

This chapter summarizes the most common problems you
could encounter with the appliance. If you are unable
to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked
questions or contact the Consumer Care Center in your country.
Possible cause
The heat inside radiates
to the outside walls.
Solution
This is normal. All handles and knobs that
you need to touch during use stay cool
enough to touch.
The pan, the basket, and the inside of the
appliance always become hot when the
appliance is switched on to ensure the
food is properly cooked. These parts are
always too hot to touch.
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