Page 1 ST-C5000/ST-C5500 User's Guide...
Page 3: Table Of Contents
Using Power Saving Settings ......................40 Changing the Sleep Timer Settings ....................41 Changing the Power Off Timer Settings ..................42 Epson Connect Solutions for Smartphones, Tablets, and More ............42 Setting Up Epson Connect Services....................43 Using Epson Email Print ....................... 44...
Page 4 Using Epson Scan to Cloud......................46 Using AirPrint ............................ 47 Android Printing Using the Epson Print Enabler ................47 Using Epson Print and Scan App with Windows Tablets ..............48 Using the Mopria Print Service ......................48 Wi-Fi or Wired Networking........................50 Network Security Recommendations ....................
Page 5 Copying Documents or Photos......................107 Copying Options..........................108 Printing from a Computer ........................112 Printing with the Standard Epson Printer Software - Windows ............112 Selecting Basic Print Settings - Windows ..................113 Paper Source Options - Windows ................... 116 Print Quality Options - Windows .....................
Page 6 Changing the Language of the Printer Software Screens ............136 Changing Automatic Update Options ..................137 Printing with the Built-in Epson Driver - Windows 10 S..............138 Selecting Print Settings - Windows 10 S..................138 Printing with the Epson Standard Printer Software - Mac ..............142 Selecting Basic Print Settings - Mac ...................
Page 7 Registering Contacts for Email, Network, or FTP Scanning - Control Panel ......185 Scanning to a Network Folder or FTP Server................187 Starting a Scan Using the Epson Scan 2 Icon ................189 Starting a Scan from a Scanning Program................... 192 Starting a Scan from a Smartphone or Tablet................
Page 8 Additional Scanning Settings - Main Settings Tab ............... 216 Additional Scanning Settings - Advanced Settings Tab ............... 217 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........218 Image Format Options......................... 220 Scan Resolution Guidelines ......................220 Faxing...............................
Page 9 Checking Ink and Maintenance Box Levels - Windows ............... 275 Checking Ink and Maintenance Box Levels - Mac ............... 277 Disabling Special Offers with Windows ..................278 Purchase Epson Ink and Maintenance Box..................280 Ink Bottle and Maintenance Box Part Numbers ................280 Refilling the Ink Tanks ........................280 Maintenance Box Replacement .......................
Page 10 Print Head Nozzle Check......................287 Checking the Nozzles Using the Product Control Panel ............288 Checking the Nozzles Using a Computer Utility ..............289 Print Head Cleaning ........................291 Cleaning the Print Head Using the Product Control Panel ............292 Cleaning the Print Head Using a Computer Utility..............
Page 11 Importing and Exporting Product Settings ................... 327 Exporting Settings Using Web Config ..................327 Importing Settings Using Web Config ..................328 Updating Firmware Using Web Config ..................328 Synchronizing the Date and Time with a Time Server ..............328 Clearing the Internal Memory ...................... 329 Restoring Default Product Settings....................
Page 12 Deleting a CA-signed Certificate ..................... 353 Updating a Self-signed Certificate................... 353 Importing a CA Certificate ....................... 354 Deleting a CA Certificate......................354 Using Epson Device Admin Configuration Software................. 355 Solving Problems ............................ 356 Checking for Software Updates......................356 Product Status Messages ........................ 357 Running a Product Check ........................
Page 13 Incorrect Colors ........................... 385 Solving Scanning Problems ......................386 Scanning Software Does Not Operate Correctly ................. 386 Cannot Start Epson Scan 2 ......................387 Scanning is Slow ......................... 388 Cannot Save a Scan to a Shared Folder Over a Network............388 Solving Scanned Image Quality Problems ..................
Page 14 Fax Memory Full Error Appears....................396 Sent Fax is Received in an Incorrect Size ................... 397 Received Fax is Not Printed ......................397 Solving USB Device Problems ......................397 Cannot View or Print from a USB Device..................398 Cannot Save Files on a USB Device ................... 398 Cannot Transfer Files To or From a USB Device.................
Page 15 Binding Arbitration and Class Waiver ....................422 Trademarks ............................425 Copyright Notice..........................425 libTIFF Software Acknowledgment....................426 A Note Concerning Responsible Use of Copyrighted Materials........... 427 Default Delay Times for Power Management for Epson Products ..........427 Copyright Attribution ........................427...
Page 17: St-C5000/St-C5500 User's Guide
ST-C5000/ST-C5500 User's Guide Welcome to the ST-C5000/ST-C5500 User's Guide. For a printable PDF copy of this guide, click here.
Page 18: Product Basics
See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections (ST-C5500).
Page 19: Control Panel Buttons And Lights
Control Panel Buttons and Lights power button and power light home button The LCD screen help button output tray button received fax light The LCD Screen Status Icon Information Entering Characters on the LCD Screen Job/Status Screen Viewing Animations Parent topic: Using the Control Panel...
Page 20: The Lcd Screen
The LCD Screen Displays various status information; select an icon to check its status or adjust its settings Menu options Select to display the Job/Status menu Select a tab to view different options and settings Setting options Displays available buttons Parent topic: Control Panel Buttons and Lights Status Icon Information...
Page 21 Icons Description Displays the network connection status; select the icon to set up or change your network connection. • The product is not connected to a wired (Ethernet) network. • The product is connected to a wired (Ethernet) network. • The product is not connected to a wireless network.
Page 22: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. Displays the character count Moves the cursor left or right Switches between uppercase and lowercase characters, numbers and symbols Switches between characters and numbers or symbols Displays a list of common domain names to choose from Enters a space Select when you are finished...
Page 23: Job/Status Screen
Job/Status Screen You can press the Job/Status button to view the status of your product or print jobs. Select to view active jobs or the job history Select a job filter Displays a list of ongoing jobs or the job history Displays approximate maintenance box level Displays any errors;...
Page 24: Selecting The Date And Time
Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 25: Selecting Your Country Or Region
6. Select the date format you want to use. 7. Use the numeric keypad to enter the current date. 8. Select the time format you want to use. 9. Use the numeric keypad to enter the current time. Parent topic: Using the Control Panel Selecting Your Country or Region Before using your product, select the country or region in which you are using your product.
Page 26: Setting A Password And Locking The Control Panel
Parent topic: Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings •...
Page 27: Using Presets
5. Select OK. 6. Turn Lock Setting on. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Using Presets Parent topic:...
Page 28 You see a screen like this: 3. Select Add New. Enter the Administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen:...
Page 29 5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK.
Page 30: Setting User Feature Restrictions (Access Control)
8. Select OK. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list. Parent topic: Setting a Password and Locking the Control Panel Related tasks Entering Characters on the LCD Screen Setting User Feature Restrictions (Access Control) Using Web Config Access Control Settings, you can restrict product features for individual users to prevent misuse of the product.
Page 31: Changing Lcd Screen Language
4. Select On. 5. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. Parent topic: Using the Control Panel Related tasks Setting a Password and Locking the Control Panel Entering a User ID and Password for Scanning Entering a User ID and Password for Printing Changing LCD Screen Language You can change the language used on the LCD screen.
Page 32: Adjusting Control Panel Sounds
4. Scroll down and select Language. 5. Select a language. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. Note: An administrator can lock this setting. If you cannot access or change it, contact your administrator for assistance.
Page 33: Adjusting The Screen Brightness
• To select a specific sound level, select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 4. If you did not mute the sounds, select Button Press to adjust the volume level. 5.
Page 34: Turning Off The Operation Time Out Setting
4. Press the – or + icons to decrease or increase the brightness. 5. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity.
Page 35: Preventing Pc Connection Via Usb
Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > PC Connection via USB. You see a screen like this: 3.
Page 36: Product Parts - Front
Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. Automatic Document Feeder (ADF) cover ADF edge guides ADF input tray ADF input support ADF output tray...
Page 37 Paper cassette 2 Paper support and extension Rear paper feed edge guides Rear paper feed slot (paper tray) Output tray Paper cassette edge guides Paper cassette Parent topic: Product Parts Locations...
Page 38: Product Parts - Inside
Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. Document cover Scanner glass Control panel USB Type A port for external devices Ink tank cover Ink tanks...
Page 39 Ink tank cap Maintenance box cover Scanner unit Print head Transportation lock Inner cover Parent topic: Product Parts Locations...
Page 40: Product Parts - Back
Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. Rear cover AC inlet Line port USB port LAN port EXT.
Page 41: Changing The Sleep Timer Settings
Parent topic: Product Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance.
Page 42: Changing The Power Off Timer Settings
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 43: Setting Up Epson Connect Services
• Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App.
Page 44: Using Epson Email Print
Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 45: Using The Epson Iprint Mobile App
Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can also scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
Page 46: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 47: Using Airprint
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 48: Using Epson Print And Scan App With Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or Microsoft OneDrive.
Page 49 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 50: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Configuring Email Server Settings Changing or Updating Network Connections Network Security Recommendations...
Page 51: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 52: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program will guide you through the network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 53 7. Select the Enter Password field and enter your wireless password using the on-screen keyboard. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. •...
Page 54: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device...
Page 55: Enabling Wi-Fi Direct Mode (Simple Ap)
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point. Note: Make sure the Epson iPrint app or another compatible Epson printing app is installed on your mobile device before connecting to the product.
Page 56: Modifying The Wi-Fi Direct Network Name Or Password
Epson printing app on your device and select your product. Select Complete on the LCD screen. • For Android devices, select Android. Open the compatible Epson printing app on your device and select your product. Select Complete on the LCD screen.
Page 57 Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4.
Page 58 You see this screen: 6. Do one of the following: • To change the Wi-Fi Direct network name, select Change Network Name and select Yes. Select Change, then use the on-screen keyboard to enter the new network name. • To change the Wi-Fi Direct password, select Change Password and select Yes. Use the on- screen keyboard to enter your new Wi-Fi Direct password.
Page 59: Wi-Fi Protected Setup (Wps)
• To enter a space, select Space. • To finish entering your network name or password, select OK. 8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear.
Page 60: Printing A Network Status Sheet
You see a screen like this: 3. Select Router. 4. Select Start Setup or Change Settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you press Start Setup within two minutes of activating WPS on your router. 7.
Page 61: Printing A Network Connection Report
1. Make sure a few sheets of plain paper are loaded in the cassette. 2. Press the home icon, if necessary. 3. Select Settings > General Settings > Network Settings. You see a screen like this: 4. Select Network Status > Print Status Sheet. 5.
Page 62 You see a screen like this: 4. Select Connection Check. 5. Select Print Check Report to print the network connection report. Examine any error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking...
Page 63: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 64 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 65 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 66 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 67 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 68: Configuring Email Server Settings
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 69 You see a screen like this: 3. Select Advanced > Email Server > Server Settings. You see a screen like this: 4. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server.
Page 70: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 71: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 72: Disabling Wi-Fi Direct Features
You see a screen like this: 3. Select Router. 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Start Setup to disable Wi-Fi. 8. Select Close. Parent topic: Changing or Updating Network Connections Disabling Wi-Fi Direct Features You may need to disable your product's Wi-Fi Direct features if you change your connection type or need to solve a problem with your Wi-Fi Direct connection.
Page 73 You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Change. 5. Select Disable Wi-Fi Direct. 6. Select Disable the settings to disable Wi-Fi Direct. 7. Select Close. Parent topic: Changing or Updating Network Connections...
Page 74: Enabling Pcl Or Postscript Printing
Before enabling PCL or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet (ST-C5500). To download the PCL or PostScript drivers, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 75 3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this:...
Page 76: Installing The Postscript (Ps3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Page 77: Selecting Pdl (Page Description Language) Settings
3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling PCL or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and PostScript printing using the control panel on the product.
Page 78: Pdl Print Configuration Options
PDL Print Configuration Options Select the PDL Print Configuration options you want to use for PCL or PostScript printing. Common Settings menu Option Available Description settings Paper Size Various sizes Sets the default paper size for PCL or PostScript printing Paper Type Various paper Sets the default paper type for PCL or PostScript...
Page 79 Option Available Description settings Font Source Resident Uses a font preinstalled on the printer Download Uses a font you have downloaded Font Number 0 to 111 Selects the default font number for the default font source Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings)
Page 80: Selecting Printer Language And Interface Settings
Option Available Description settings Error Sheet On/Off Prints a sheet showing the status when errors occur during PostScript or PDF printing Coloration Color Selects the color mode for PostScript printing Mono Binary On/Off Enable when printing files that contain binary images (available when the product is connected to the network).
Page 81: Printing Language And Interface Options
You see a screen like this: 3. Select the printing language and interface options for your connection type. 4. When you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: Enabling PCL or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use.
Page 82: Printing A Pcl Or Ps3 (Postscript) Status Sheet
Printing Language menu Option Available Description settings Auto Select the language for the USB or network interface Network Parent topic: Selecting Printer Language and Interface Settings Printing a PCL or PS3 (PostScript) Status Sheet You can print a PCL or PS3 (PostScript) status sheet to confirm the current font information. 1.
Page 83 Parent topic: Enabling PCL or PostScript Printing...
Page 84: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper in the Cassettes Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Loading Paper in the Cassettes You can load paper up to this size in the paper cassettes: Legal (8.5 ×...
Page 85 2. Slide the side edge guides outward all the way, then slide the side front edge guide to the paper size you are using. 3. Load paper with the printable side facedown. 4. Slide the side edge guides against the paper.
Page 86 Note: Make sure the paper fits beneath the arrow mark inside the edge guides. 5. Insert the paper cassette all the way into the product. 6. Do one of the following: • Select the size and type of paper you loaded on the LCD screen. •...
Page 87: Paper Loading Capacity
• Load the printable side facedown. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the line underneath the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Note: When printing on glossy photo papers, ink drying times increase considerably (humidity, temperature, and other environmental conditions can also affect photo drying times).
Page 88 Loading capacity Paper type Paper size Cassette 1 Cassette 2 Rear paper feed (paper tray) Plain paper A4 (8.3 × 11.7 inches [210 × 297 mm]), Pre-printed paper Letter (8.5 × 11 inches Letterhead paper [216 × 279 mm]), Legal (8.5 × 14 inches Colored paper [216 ×...
Page 89 Loading capacity Paper type Paper size Cassette 1 Cassette 2 Rear paper feed (paper tray) Plain paper User defined (3.5 × 5 — — inches [89 × 127 mm] Letterhead paper to 8.5 × 14 inches Recycled paper [215.9 × 355.6 mm]) Colored paper User defined (3.5 ×...
Page 90 Loading capacity Paper type Paper size Cassette 1 Cassette 2 Rear paper feed (paper tray) Thick paper (24 to 43 Supported paper — lb [91 to 160 g/m sizes* User defined (3.5 × 5 — — inches [89 × 127 mm] to 8.5 ×...
Page 91: Double-Sided Printing Capacity
Presentation Paper Matte Note: When printing at a user-defined size on genuine Epson paper, you can print using Standard or Normal print quality. Even if the printer driver allows you to choose a higher print quality, your product uses Standard or Normal print quality.
Page 92 Copier paper Letterhead paper Recycled paper Colored paper Pre-printed paper High quality plain paper Epson Bright White Pro Paper Letter (8.5 × 11 inches 30 sheets [216 × 279 mm]) Epson Bright White Premium Paper Epson Multipurpose Plus Paper Thick paper 1 (25 to 43 lb [91 to 160...
Page 93: Compatible Epson Papers
(Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 94: Paper Or Media Type Settings - Printing Software
Colored paper Color Pre-printed paper Preprinted Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss...
Page 95: Selecting The Paper Settings For Each Source - Control Panel
Select this paper Type or Media Type setting Epson Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Thick paper (25 to 40 lb [91 to 150 g/m Card Stock 1 Thick paper (40 to 53 lb [151 to 200 g/m...
Page 96: Paper Type Settings - Control Panel
Color Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Prem.
Page 97: Selecting Default Paper Settings - Administrator
Parent topic: Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator As an administrator, you can adjust default paper settings that apply to all print jobs sent to the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.
Page 98: Selecting The Universal Print Settings
Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source Rear Paper Feed Select On to give printing priority to paper loaded in the rear Priority paper feed slot A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected...
Page 99: Universal Print Settings Options
You see a screen like this: 3. Adjust the settings as necessary. 4. When you are finished, press the home button to return to the Home screen. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings Options Select the universal print setting options you want to use for your print jobs.
Page 100 Universal Print Available settings Description Settings option Skip Blank Page On Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal Print Settings...
Page 101: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass...
Page 102 1. Open the document cover. Caution: Be careful not to trap your hands or fingers when opening or closing the document cover. Note: If there is any dust or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
Page 103: Placing Originals In The Automatic Document Feeder
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.
Page 104 Caution: Make sure your originals are not creased or folded and do not contain holes, staples, tape, or other materials that could obstruct the feeder. Caution: Do not place photographs or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them.
Page 105 3. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up.
Page 106 4. Slide the ADF edge guides against the originals, but not too tightly. Note: Do not add originals while scanning. Parent topic: Placing Originals on the Product Related topics Scanning Copying Faxing...
Page 107: Copying
Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or in the ADF.
Page 108: Copying Options
6. Change any of the displayed settings as necessary. 7. Select Advanced to view and change additional copy settings, if necessary. 8. Select Preview to preview your copy on the LCD screen. 9. Select Presets to save your copy settings. Note: Presets can be locked by an administrator.
Page 109 Copying option Available settings Description Paper Setting Various sources Select the paper source that you want to use. If you select Auto, paper is fed automatically depending on the paper settings you selected for the paper sources. Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text &...
Page 110 Copying option Available settings Description Finishing Group (Same Select to print multiple copies of a multi-page document in Pages) unordered groups Collate (Page Select to print multiple copies of a multi-page document in Order) ordered sets Orientation Readable Direction Specifies the orientation of your originals (Original) Readable Direction: Left Direction...
Page 111 Copying option Available settings Description Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Remove Punch Select On to erase the binding holes on a document Holes ID Card Copy Select On to copy both sides of an ID card onto one side of...
Page 112: Printing From A Computer
You can print with the standard Epson printer software using any Windows printing program, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 113: Selecting Basic Print Settings - Windows
Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1.
Page 114 You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.
Page 115 Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Double-sided Printing Capacity Related tasks...
Page 116: Paper Source Options - Windows
Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 Selects the paper in cassette 1 as the paper source.
Page 117: Selecting Double-Sided Printing Settings - Windows
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Page 118 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
Page 119: Double-Sided Printing Options - Windows
9. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing Capacity Related tasks Selecting Basic Print Settings - Windows...
Page 120: Selecting Additional Layout And Print Options - Windows
Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing. Parent topic: Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab.
Page 121 4. Select any of the Additional Settings options to customize your print. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows...
Page 122: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 123: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 124 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number...
Page 125: Selecting A Printing Preset - Windows
• Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.
Page 126 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 127: Selecting Extended Settings - Windows
Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 128: Extended Settings - Windows
7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues.
Page 129 Separator Page Before each document, prints a separator page containing the title, user, date, and time. Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing.
Page 130: Printing Your Document Or Photo - Windows
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes.
Page 131 • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers.
Page 132: Locked Setting Options
5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting...
Page 133: Entering A User Id And Password For Printing
Setting Options Description Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up...
Page 134 2. Click the Printer and Option Information button. 3. Select the Save Access Control settings checkbox. 4. Click the Settings button. 5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 135: Selecting Default Print Settings - Windows
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 136: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the...
Page 137: Changing Automatic Update Options
• To disable the automatic update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 138: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 139 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
Page 140 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
Page 141 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 142: Printing With The Epson Standard Printer Software - Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections.
Page 143: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
Page 144 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 145 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 146: Paper Source Options - Mac
12. Select any of the available print options. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 147: Selecting Page Setup Settings - Mac
Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 148: Selecting Print Layout Options - Mac
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 149: Selecting Double-Sided Printing Settings - Mac
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
Page 150 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Capacity...
Page 151: Double-Sided Printing Options And Adjustments - Mac
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper.
Page 152: Printing Preferences - Mac
4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.
Page 153: Printing Your Document Or Photo - Mac
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 154: Checking Print Status - Mac
Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock.
Page 155: Setting Up Printing On A Chromebook
Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
Page 156: Selecting Basic Print Settings - Pcl Driver - Windows
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the PCL Printer Software - Windows Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo you want to print.
Page 157 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select the PCL option of your product as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings.
Page 158: Selecting Default Print Settings - Pcl Driver - Windows
5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7.
Page 159 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) >...
Page 160: Locking Printer Settings - Pcl Driver - Windows
2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the PCL Printer Software - Windows Locking Printer Settings - PCL Driver - Windows...
Page 161: Pcl Driver Locked Setting Options
You see this window: 4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6.
Page 162: Printing With The Postscript (Ps3) Printer Software - Windows
Setting Options Description Watermark Various text Lets you select the text for the watermark or prohibit watermarks watermarks Add/Delete Lets you add or delete a customized text or image-based watermark Settings Lets you select the size, position, and other watermark settings Header/Footer Prohibits headers or footers...
Page 163: Selecting Basic Print Settings - Postscript Printer Software - Windows
Parent topic: Printing from a Computer Selecting Basic Print Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: •...
Page 164 You see this window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the Black & White setting. •...
Page 165: Selecting Default Print Settings - Postscript Printer Software - Windows
You see this window: 9. Select the print options as necessary. 10. Click OK when you are finished. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related references Paper Source Options - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 166 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product and select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage >...
Page 167: Printing With The Postscript (Ps3) Printer Software - Mac
2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Printing with the PostScript (PS3) Printer Software - Mac...
Page 168 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. You see the expanded printer settings window for your product:...
Page 169 Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 170 You see these settings: 9. Select All Pages From or First Page From and select the paper source you want to print from. 10. Select Printer Features from the pop-up menu.
Page 171: Cancelling Printing Using A Product Button
You see these settings: 11. Select Plain as the MediaType setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, select Fine. •...
Page 172: Scanning
Starting a Scan Using the Product Control Panel Setting Up and Scanning to a Network Folder or FTP Server Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 173 • Memory Device saves your scan file on a USB device and lets you select the file format, quality, and other settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 11, Windows 10, Windows 8.x, or Windows 7.
Page 174: Scanning To Email
Scanning to the Cloud Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Presets Entering Characters on the LCD Screen Related topics Placing Originals on the Product Scanning to Email You can scan an original and email the scanned file using your product's control panel. You need to have a preconfigured email server before you can scan to email.
Page 175 4. Select Email. You see a screen like this: 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. • Select Keyboard to use the on-screen keyboard to enter the email address for the recipient(s) and select OK.
Page 176: Scanning To A Connected Computer
Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2, ScanSmart, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning.
Page 177: Scanning To A Memory Device
You see a screen like this: 5. Select Select action and choose one of the following options: • Preview on Computer to preview the scan and select file save settings in ScanSmart. • Save as JPEG to save the scanned image as a JPEG file. •...
Page 178 4. Select Scan. You see a screen like this: 5. Select Memory Device. You see a screen like this: 6. Select the settings as necessary.
Page 179: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 180: Control Panel Scanning Options
4. Select Cloud. You see a screen like this: 5. Select the + icon and select a cloud destination. 6. Select the settings as necessary. 7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 181 Scan Settings Available options Description Color Mode B&W Select to scan images in black and white Color Select to scan images in color File Format JPEG Select for photos. You can also select the Compression Ratio. PDF (Single Page) Select for documents. You can also select the Compression Ratio and PDF Settings.
Page 182: Setting Up And Scanning To A Network Folder Or Ftp Server
Scan Settings Available options Description Remove Shadow Erase the shadows that appear in the center of a document when copying a book or the shadows that appear around a document when copying thick paper Remove Punch Holes Erase the binding holes on a document Subject —...
Page 183 Note: If you are running a Home version of the Windows operating system, you cannot create a shared folder on your Windows desktop or in the Documents or Pictures folder unless you have created a Home Group Configuration for sharing. You can, however, create a shared folder in the root of the C: drive on your system.
Page 184: Registering Contacts For Network Folder Or Ftp Scanning - Web Config
6. On the General tab, deselect the Read-only checkbox to allow users to access the folder over the network. 7. Select the Sharing tab and click the Advanced Sharing button. Note: You need to be logged into Windows as an administrator to select the Advanced Sharing button.
Page 185: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
6. Select an empty number you want to use for the contact you are adding and click Edit. 7. Enter the following information for the contact: • Name: The name to display in your product's contact list. • Index Word: Enter a word to identify this entry when searching for it (up to 30 characters). This field is optional.
Page 186 2. Select Settings > Contacts Manager > Register/Delete. You see a screen like this: 3. Select Add Entry. 4. Select Add Contact. 5. Do one of the following: • To create a contact for scanning to fax, select Fax. • To create a contact for scanning to email, select Email. •...
Page 187: Scanning To A Network Folder Or Ftp Server
• For an email contact, select the Enter Email Address field. Use the on-screen keyboard to enter the address and select OK. • For a network folder or FTP location, select the Communication Mode field and select an option. Then select the Enter Location field, use the on-screen keyboard to enter the location, and select OK.
Page 188 4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Enter Location field, enter the folder location, and select OK. Enter other information as necessary.
Page 189: Starting A Scan Using The Epson Scan 2 Icon
Placing Originals on the Product Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 190 • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
Page 191 You see an Epson Scan 2 window like this:...
Page 192: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 193 You see an Epson Scan 2 window like this:...
Page 194: Starting A Scan From A Smartphone Or Tablet
Starting a Scan from a Smartphone or Tablet You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
Page 195: Scanning A Document In Epson Scansmart
Depending on your product model and software version, not all options may be available. 1. Load your original into the product. 2. Open Epson ScanSmart on your computer. Do one of the following: • Windows 11: Click , then search for Epson ScanSmart and select it.
Page 196 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: 3.
Page 197 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 198: Saving A Scan
You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan...
Page 199: Attaching A Scan To Email
• Select the folder on your computer where the document is saved. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 200: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 201 You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 202: Printing A Scan
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 203: Selecting Epson Scansmart Settings
Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 204: Changing The Scan Settings
You see a screen like this: 2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more.
Page 205 You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. • To change Photo Mode settings, select Photo Mode and click Close. When you start a scan, you will be prompted to select scan settings.
Page 206 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...
Page 207: Changing The File Name Settings
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 208: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 209 You see a screen like this: 2. Click the Save Settings tab.
Page 210: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 211 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images JPEG Options Setting Options Description Image Quality Options...
Page 212: Customizing Action Icons
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button.
Page 213: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 214 You see this window:...
Page 215 3. Select the Scanning Side setting if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 216: Available Document Source Settings
Scanning in Epson Scan 2 Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 217: Additional Scanning Settings - Advanced Settings Tab
Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 218: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 219 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. 12. Click OK. 13. Confirm the File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2...
Page 220: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 221 If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 222: Faxing
Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product.
Page 223 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 224 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product.
Page 225: Setting Up Fax Features
Related references Cannot Receive Faxes with a Telephone Connected to Your Product Related tasks Using the Fax Setup Wizard Receiving Faxes Automatically Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes.
Page 226 You see a screen like this: 3. Select Proceed. 4. On the Fax Header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when you are done.
Page 227: Selecting The Line Type
7. On the Proceed screen, confirm the displayed settings and select Proceed, or press the back arrow to change the settings. 8. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. If there are any errors reported, try the solutions on the report and run the check again.
Page 228: Setting The Number Of Rings To Answer
3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct.
Page 229: Selecting Advanced Fax Settings
Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes. If you answer the phone and hear a fax tone, check that the product has started receiving the fax, then hang up the phone. Parent topic: Setting Up Basic Fax Features Selecting Advanced Fax Settings...
Page 230: Basic Settings - Fax
Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming and outgoing faxes. Setting Options Description...
Page 231: Send Settings - Fax
Setting Options Description Receive Mode Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints faxes. Distinctive Ring If you are using a Distinctive Ring Service on your phone line, your telephone company can assign two Single or more phone numbers to the same line and assign...
Page 232: Receive Settings - Fax
Setting Options Description Batch Send Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch. Save Failure Data Saves faxes that failed to be sent in the product’s memory. You can resend the faxes from the product's Job Status menu.
Page 233 Setting Options Description Conditional — Sets up conditions to save, forward, or print received Save/Forward faxes. Select Enable to enable a condition. Select the arrow icon to enter conditions and other settings. Common Settings Inbox Settings Sets up what happens when the fax memory is full, or sets up a password for the inbox Email Subject to Specifies a subject when forwarding a fax to an email...
Page 234: Report Settings - Fax
Setting Options Description Collation Stack Select On to print incoming faxes so that the pages are stacked in the correct page order. (When the product is low on memory, this option may not be available.) Print Suspend Time Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product’s memory.
Page 235: Security Settings - Fax
Setting Options Description Attach Fax Image to Does not include an image on the Transmission Report Report On(Large Image) Prints a Transmission Report that includes the upper part of the first page of the sent document On(Small Image) Prints a Transmission Report that includes a reduced size of the entire first page of the sent document Report Format Simple...
Page 236: Setting Up The Fax Utility - Windows
, then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
Page 237 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window.
Page 238: Setting Up Fax Features Using The Fax Utility - Mac
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
Page 239: Setting Up Contacts And Contact Groups
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 240: Creating A Contact
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 200 contacts and contact groups combined. 1.
Page 241 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK.
Page 242: Editing Or Deleting A Contact
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. Note: This field is automatically populated after you enter the name. This field is optional. 9.
Page 243: Creating A Contact Group
3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. •...
Page 244 You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon. 5. Select Add Group. You see a screen like this:...
Page 245: Editing Or Deleting A Contact Group
6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK.
Page 246 You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the group you want to edit or delete. You see a screen like this:...
Page 247: Sending Faxes
Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. Select the contact you want to add or delete. Each selected contact is highlighted.
Page 248 Note: You can send a black-and-white fax to up to 200 recipients at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white.
Page 249 number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code. If your fax number requires a brief pause, select the icon to insert a pause symbol (–). •...
Page 250: Fax Sending Options
Related references Fax Sending Options Related tasks Using Presets Selecting the Line Type Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Options Description...
Page 251 Setting Options Description Continuous Scan (ADF) Off Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning Original Size (Glass) Various sizes Select the size for a document placed on the scanner glass.
Page 252: Sending A Fax At A Specified Time
Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-and- white when you use this option. 1.
Page 253: Sending A Fax On Demand
9. Select the Send icon. Note: To cancel faxing, select the stop button. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is powered on. Parent topic: Sending Faxes from the Product Control Panel Related references...
Page 254 You see a screen like this: 4. Select Polling Send/Board. 5. Select Polling Send. 6. Review the displayed Polling Send Box settings. If you need to make changes, select the icon and select Settings. Make any necessary changes and select OK. 7.
Page 255: Sending A Stored Fax
Sending a Stored Fax You can store one black-and-white scanned document (up to 100 pages) and send it whenever necessary. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. Select Fax. You see a screen that looks like this: 4.
Page 256: Dialing Fax Numbers From A Connected Telephone
11. Select Stored Documents. 12. Select the stored fax job you want to send. 13. Select the Send icon. You can store only one document at a time. Subsequent documents overwrite the existing document. Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics...
Page 257: Sending Faxes Using The Fax Utility - Windows
Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics Placing Originals on the Product Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet.
Page 258 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen.
Page 259: Sending Faxes Using The Fax Utility - Mac
7. Enter the recipient's name and fax number or select a recipient from the phone book, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
Page 260 1. Open the file you want to fax. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3.
Page 261 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 262: Receiving Faxes
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling...
Page 263: Receiving Faxes Automatically
If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.
Page 264: Forwarding Received Faxes
Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address. Forwarded faxes are deleted from the product's memory.
Page 265: Receiving A Fax By Polling
5. Confirm the displayed forwarding destinations and select Close. 6. Select an Options When Forwarding Failed option to choose whether you want to print the faxes or save them in the printer's inbox if forwarding received faxes fails. Parent topic: Receiving Faxes Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service).
Page 266: Viewing A Fax On The Lcd Screen (Using The Fax Box)
8. Enter the fax number you expect to receive the fax from. 9. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Fax Box) You can save received faxes in your product's memory and view them on the LCD screen. Note: The Inbox can be locked by an administrator.
Page 267: Checking Fax Status
6. Do one of the following: • Select Inbox/Confidential to view received documents. • Select Stored Documents to view saved documents that have not been sent when Store Fax Data is set to On. • Select Polling Send/Board to view documents that are stored for fax polling. 7.
Page 268: Printing Fax Reports
2. Do one of the following: • To check the status of current fax jobs, select the fax job you want to check. • To check the history of faxes that have been sent, received, or saved, select Log and select the job you want to check.
Page 269: Fax Report Options
5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax transmissions.
Page 270: Using External Usb Devices With Your Product
Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
Page 271: Disconnecting A Usb Device
File format JPEG with the Exif version 2.31 standard taken by digital cameras with the DCF (Design Rule for Camera File system) version 1.0 or 2.0 standard TIFF 6.0-compliant uncompressed images: RGB full-color or binary (not CCITT-encoded) PDF created by the Scan to Memory Device option Image size 80 ×...
Page 272: Refilling Ink And Replacing The Maintenance Box
Related concepts Print Head Maintenance Ink Safety Precautions Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance. Ink Handling Precautions • Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or handle the ink bottles and bottle caps.
Page 273 Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum packed to maintain reliability.
Page 274: Checking The Ink And Maintenance Box Levels
• Quoted ink yields may vary depending on the images you are printing, the paper type you are using, how often you print, and environmental conditions such as temperature. • The ink bottles may contain recycled materials, but this does not affect product function or performance.
Page 275: Checking Maintenance Box Status On The Lcd Screen
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
Page 276 You see a window like this: 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Page 277: Checking Ink And Maintenance Box Levels - Mac
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this:...
Page 278: Disabling Special Offers With Windows
Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 279 You see a window like this: 2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Checking the Ink and Maintenance Box Levels...
Page 280: Purchase Epson Ink And Maintenance Box
(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 281 estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line.
Page 282 3. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the ink bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Page 283 4. Insert the ink bottle into the filling port and wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank.
Page 284 5. When the ink tank is full, remove the ink bottle and securely close it with the cap. Note: If any ink remains in the bottle, store the bottle upright for later use. 6. Close the ink tank cap. 7. Repeat the previous steps as necessary for each ink tank you need to refill.
Page 285: Maintenance Box Replacement
8. Close the ink tank cover. 9. Select Settings > Maintenance > Fill Ink and follow the on-screen instructions to reset the ink levels. Parent topic: Refilling Ink and Replacing the Maintenance Box Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box.
Page 286 • Keep the maintenance box out of direct sunlight. Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period. Keep the maintenance box away from direct sunlight. Note: The maintenance box is a user-replaceable part and is not covered by the product warranty. Parent topic: Refilling Ink and Replacing the Maintenance Box...
Page 287: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper path.
Page 288: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 289: Checking The Nozzles Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing or longer if printing. Then try cleaning the print head again. If quality does not improve, run a Power Cleaning. If quality still does not improve, contact Epson. Parent topic:...
Page 290 • Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 3.
Page 291: Print Head Cleaning
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. Do one of the following: • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts...
Page 292: Cleaning The Print Head Using The Product Control Panel
Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2.
Page 293: Cleaning The Print Head Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing or longer if printing. Then try cleaning the print head again. If quality does not improve, run a Power Cleaning. If quality still does not improve, contact Epson. Parent topic:...
Page 294 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
Page 295: Print Quality Adjustment
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 296: Adjusting The Print Quality Using The Product Control Panel
Adjusting the Print Quality Using the Product Control Panel You can adjust the print quality using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 297: Power Cleaning
• Select the number representing the pattern with the least amount of separation or overlap. 7. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Quality Adjustment Related topics Loading Paper Power Cleaning If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.
Page 298: Power Cleaning Using A Computer Utility
Related concepts Maintenance Box Replacement Related tasks Refilling the Ink Tanks Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer. Note: Ink will be deposited to the maintenance box. If it becomes full, you must install a new maintenance box to continue printing.
Page 299: Power Cleaning Using The Product Control Panel
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...
Page 300: Print Head Alignment
If the print quality did not improve, turn off the printer and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning...
Page 301: Cleaning The Paper Guide
2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Maintenance > Print Head Alignment. 5. Do one of the following: • Select Ruled Line Alignment and press the OK button. •...
Page 302: Cleaning The Print Head Path
1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in one of these sizes: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2.
Page 303 5. Lift up the scanner unit with both hands until it locks.
Page 304 Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction.
Page 305 6. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. 7.
Page 306: Checking The Number Of Sheets Fed
Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 8. Use a new, dry cotton swab to dry the translucent film. 9. Repeat steps 7 and 8 as necessary to clean all ink smears. 10.
Page 307: Checking The Sheet Counter - Mac
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed...
Page 308 1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 309: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Page 310 7. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
Page 311 8. Clean the document mat using a soft, lint-free cloth (microfiber is recommended), moistened with a mild detergent. 9. Wipe the document mat with a clean, dry cloth. 10. Open the ADF cover.
Page 312: Transporting Your Product
11. Use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 12. Close the ADF cover. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here.
Page 313 • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. When storing or transporting the printer, place it in a plastic bag and fold it closed. • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 314 6. Make sure the print head is in the home position on the right and move the transportation lock to the transport position. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product.
Page 315 7. Secure the print head to the case with tape as shown. 8. Lower the scanner unit. 9. Close the rear paper feed slot and output tray and lower the control panel. 10. Place the printer in a plastic bag and fold it closed.
Page 316 11. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. If print quality has declined when you print again, clean and align the print head. Make sure you remove the tape securing the print head before using the printer. Parent topic: Cleaning and Transporting Your Product Related concepts...
Page 317 Print Quality Adjustment...
Page 318: Administering Your Product
Changing the Administrator Password in Web Config Configuring Product Settings Configuring Security Settings Using Your Product on a Secure Network Using Epson Device Admin Configuration Software Related topics Wi-Fi or Wired Networking Accessing the Web Config Utility You can select your product's network settings and confirm its operating status using a web browser.
Page 319: Changing The Administrator Password In Web Config
You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.
Page 320: Checking Status Information
Clearing the Internal Memory Restoring Default Product Settings Parent topic: Administering Your Product Checking Status Information You can check information about the printer using the Web Config interface. Note: Depending on the features of your product, not all of the options below may be available. Some options are not available unless you are logged in to the Web Config interface.
Page 321: Network Settings
6. Select the other network options as necessary: • Wi-Fi: Displays the current wireless network connection information. Select Setup to run the wireless setup again or Disable Wi-Fi to turn off Wi-Fi. • Wired LAN: Displays the current settings for the wired connection. Change the settings as necessary and then select Next to view the changes.
Page 322 Setting Description Subnet Mask Displays the subnet mask. If you are manually entering the subnet mask, enter it in the format xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255). Default Gateway Displays the default gateway address. If you are manually setting the default gateway, enter it in the format xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255).
Page 323 Setting Description Proxy Server Port Number Specifies the port number for the proxy server (between 1 and 65535) Proxy Server User Name Specifies the user name for the proxy server (0-255 ASCII characters [0x20-0x7E]) Proxy Server Password Specifies the password for the proxy server (0-255 ASCII characters [0x20-0x7E]) IPv6 Setting Enables the use of IPv6 addressing...
Page 324 Setting Description IPv6 Primary DNS Server Specifies the address for the IPv6 primary DNS server. The address must conform to the following format: • xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx • xxxx is a hexadecimal number from 1 to 4 digits •...
Page 325: Setting Control Panel Options
Setting Description Frequency Range Selects the frequency range used by the Wi-Fi Direct network. IP Address Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection Setting Control Panel Options You can configure the behavior of the product control panel using the Web Config interface or the menus on the control panel.
Page 326: Adjusting Power Saving Settings
3. Set the contents of the email subject line by selecting items from the drop-down menus. Note: You cannot select the same item in both menus. If the Location setting is longer than 32 bytes, it will be truncated in the Subject line. 4.
Page 327: Importing And Exporting Product Settings
1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Sounds setting. 3. Select volume and sound settings as necessary for Normal Mode and Quiet Mode. You can also create different sound settings for fax operations. Note: You can also configure the sound settings using the control panel by selecting Settings >...
Page 328: Importing Settings Using Web Config
Importing Settings Using Web Config You can import settings to your product that you have exported previously. If encryption was used when the settings were exported, obtain the necessary password before you import. 1. Log in to the Web Config interface as an administrator. 2.
Page 329: Clearing The Internal Memory
2. Select the Device Management tab, then select the Date and Time > Time Server setting. 3. Set Use Time Server to Use. 4. Enter the time server address in Time Server Address. You can use the IPv4, IPv6, or FQDN format for the address.
Page 330: Restricting Features Available For Users
Allows printing and scanning without authentication information from a computer checkbox to prevent the product from receiving jobs sent from these sources: • The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect...
Page 331: Disabling The External Interface
• Smartphones and other mobile devices 4. Click OK. 5. Select User Settings. 6. Click Add. 7. Enter a name for a user in the User Name field following the guidelines on the screen. Use ASCII (0x20-0x7E) characters. 8. Enter a password for the user in the Password field following the guidelines on the screen. Note: If you need to reset a password, leave the password field blank.
Page 332: Setting Up Password Encryption
• Select Enable to allow a computer to connect to the product over a USB connection 4. Click OK to save your setting. Parent topic: Configuring Security Settings Setting Up Password Encryption You can set up password encryption to protect confidential information stored in the product. 1.
Page 333: Protocol Settings
4. Click Next. 5. Click OK. 6. Select and configure services and protocol settings as necessary. After the protocols restart, the changes are applied. Protocol Settings Parent topic: Using Your Product on a Secure Network Protocol Settings Protocols Name Description Bonjour Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network searching in...
Page 334 Setting Options/Description Bonjour Name Displays the Bonjour name Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Selects the protocol that is the top priority for Bonjour printing Wide-Area Bonjour Enables the Wide-Area Bonjour protocol; register all products on the DNS server to locate them over the segment SLP Settings Setting...
Page 335 LLMNR Settings Setting Options/Description Enable LLMNR Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Options/Description Allow LPR Port Printing Allow printing from the LPR port Printing Timeout (sec) Enter the timeout value for LPR printing between 0 and 3,600 seconds RAW (Port9100) Settings Setting...
Page 336 Setting Options/Description URL(Network) Displays IPP URLs (http and https) when the product is connected using wired LAN or Wi-Fi (the URL is a combined value of the product’s IP address, Port number, and IPP printer name) URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the product is connected using Wi-Fi Direct (the URL is a combined value of the product’s IP address, Port number, and IPP printer name) Printer Name...
Page 337: Configuring Ssl/Tls Communication
Setting Options/Description Encryption Settings Select an algorithm and set a password for encryption Context Name Enter 1 to 32 characters in Unicode (UTF-8) Parent topic: Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Web Config. Configuring SSL/TLS Settings Configuring a Server Certificate for the Product Parent topic:...
Page 338: Configuring Ipsec/Ip Filtering
• Self-signed Certificate: Select Update if you have not obtained a CA (Certificate Authority)- signed certificate and want the product to generate a self-signed certificate. 4. Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config.
Page 339: Configuring The Group Ipsec/Ip Filtering Policies
You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1. Access Web Config and select the Network Security tab. 2.
Page 340 Setting Options/Description Confirm Pre-Shared Key Confirm the pre-shared key you entered ID Type If you selected IKEv2 as the IKE Version setting, select the ID type from the list. If you selected IKEv2 as the IKE Version setting, enter the necessary ID information Encapsulation If you selected IPsec as the Access Control option, select one of these encapsulation modes:...
Page 341 Setting Options/Description Local Address(Printer) Select an IPv4 or IPv6 address that matches your network environment; if the IP address is assigned automatically, select Use auto-obtained IPv4 address Remote Address(Host) Enter the device's IP address (between 0 and 43 characters long) to control access, or leave blank to control all addresses;...
Page 342 Setting Options/Description IKE Version Select IKEv1 or IKEv2 depending on the device that the product is connected to Authentication Method If you selected IPsec as the Access Control option, select an authentication method here Pre-Shared Key If you selected Pre-Shared Key as the Authentication Method option, enter a pre-shared key between 1 and 127 characters long here and in the Confirm Pre-Shared Key field...
Page 343 Service name Protocol type Local/Remote port Controls these operations number — — All services ENPC 3289/Any port Searching for a product from applications such as printer or scanner drivers, or EpsonNet Config SNMP 161/Any port Acquiring and configuring MIB from applications such as printer or scanner drivers, or EpsonNet Config 515/Any port...
Page 344: Ipsec/Ip Filtering Configuration Examples
HTTP or HTTPS server HTTPS (Local) 443/Any port HTTP (Remote) Any port/80 Communicating with Epson Connect, firmware update, and root certificate HTTPS (Remote) Any port/443 update on a HTTP or HTTPS client * To control forwarding of scan and received fax data, share a network folder, or receive fax data from PC-Fax, select Port Number as the Method of Choosing Port option and specify the port numbers for CIFS and NetBIOS.
Page 345: Configuring An Ipsec/Ip Filtering Certificate
Receiving IPsec Packets Only Use this example only for configuring a default policy. • IPsec/IP Filtering: Enable • Access Control: IPsec • Authentication Method: Pre-Shared Key • Pre-Shared Key: Enter a key up to 127 characters long Receiving Printing Data and Printer Settings Use this example to allow communication of printing data and printer settings from specified services.
Page 346: Connecting The Product To An Ieee 802.1X Network
1. Access Web Config and select the Network Security tab. 2. Under IPsec/IP Filtering, select Client Certificate. 3. Click Import to add a new client certificate and enter any necessary settings. 4. Click OK. Parent topic: Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config.
Page 347: Ieee 802.1X Network Settings
IEEE 802.1X Network Settings You can configure these IEEE 802.1X network settings in Web Config. Setting Options/Description IEEE802.1X (Wired LAN) Enable or disable settings (IEEE802.1X > Basic) IEEE802.1X (Wi-Fi) Displays the IEEE802.1X (Wi-Fi) connection status Connection Method Displays the current network connection method EAP Type Select one of these authentication methods for connections between the product and a RADIUS server:...
Page 348: Configuring A Certificate For An Ieee 802.1X Network
Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select the Network Security tab. 2. Under IEEE802.1X, select Client Certificate. 3.
Page 349: Using A Digital Certificate
Status ID Status description EAP Failure Authentication failed because the client certificate is incorrect (EAP-TLS or PEAP-TLS), or the user ID or password is incorrect (PEAP/MSCHAPv2 or EAP-TTLS) Parent topic: Connecting the Product to an IEEE 802.1X Network Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config.
Page 350: Obtaining And Importing A Ca-Signed Certificate
Obtaining and Importing a CA-signed Certificate You can obtain a CA-signed certificate by creating a CSR (Certificate Signing Request) using Web Config and submitting it to a certificate authority. The CSR created in Web Config is in PEM/DER format. You can import one CSR created from Web Config at a time. 1.
Page 351: Csr Setup Settings
15. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate CSR Setup Settings You can select these settings when setting up a CSR in Web Config. Note: The available key length and abbreviations vary by certificate authority, so follow the rules of that authority when entering information in the CSR.
Page 352 Certificate format Setting descriptions PEM/DER format obtained from a computer Private Key: Configure a private key Password: Do not configure CA Certificate 1/CA Certificate 2: Optional PKCS#12 format obtained from a computer Private Key: Do not configure Password: Optional CA Certificate 1/CA Certificate 2: Do not configure CA-signed Certificate Import Settings Setting...
Page 353: Deleting A Ca-Signed Certificate
Setting Description CA Certificate 2 If your certificate’s format is Certificate (PEM/DER), import a certificate from the same certificate authority that issued CA Certificate 1. Specify a file if necessary. Parent topic: Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection.
Page 354: Importing A Ca Certificate
3. Enter an identifier for your product from 1 to 128 characters long in the Common Name field. Note: You can add up to 5 IPv4 addresses, IPv6 addresses, host names, or FQDNs; separated by commas. The first value is assigned to the Common Name field, and the rest are added to the Alias field of the certificate subject.
Page 355: Using Epson Device Admin Configuration Software
With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.) or epson.ca/support...
Page 356: Solving Problems
Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 357: Product Status Messages
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 358 To use cloud services, update the Contact your product administrator. root certificate from the Epson Web Config utility. Check that the printer driver is On a Windows computer, go to Control Panel > Hardware and installed on the computer and that Sound >...
Page 359: Running A Product Check
Parent topic: Solving Problems Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the paper cassette. 3. Press the home button, if necessary.
Page 360 • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 361: Resetting Control Panel Defaults
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 362: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 363: Software Installation Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 364: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 365: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 366: Product Does Not Appear In Mac Printer Window
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts...
Page 367: Cannot Print Over A Network
Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
Page 368: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 369: Solving Copying Problems
Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Originals Do Not Feed From the Automatic Document Feeder Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions:...
Page 370: Solving Paper Problems
• Do not load originals above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Paper Feeding Problems Paper Jams Inside the Product Related tasks Cleaning Your Product Related topics Placing Originals on the Product Solving Paper Problems Check these sections if you have problems using paper with your product.
Page 371: Paper Feeding Problems
Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear paper feeder or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or rear paper feeder.
Page 372: Paper Jams Inside The Product
Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper. Take the following precautions when removing jammed paper from the product: • Remove the jammed paper carefully. Using too much force may damage the product. •...
Page 373: Nothing Prints
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 374: Product Icon Does Not Appear In Windows Taskbar
• Windows 7: Click and select All Programs > Epson Software > Epson Printer Connection Checker. • On a Mac, make sure the printer is added to the printer list and the printer is not paused. • Make sure your product is selected as the printer in your printing program.
Page 375: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 376: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 377: Inverted Image
Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.
Page 378: Incorrect Margins On Printout
Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. •...
Page 379: Incorrect Image Size Or Position
• If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: •...
Page 380: Solving Print Quality Problems
• Turn off any high speed settings in your product software. • Adjust the print quality. • Make sure the product is not printing while tilted or at an angle. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics...
Page 381: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 382 • When manually printing 2-sided, make sure the ink is completely dry before loading the paper. • Remove each sheet from the output tray as it is printed. • Avoid handling printouts on glossy paper right after printing to allow the ink to set. •...
Page 383: Faint Printout Or Printout Has Gaps
Related references Compatible Epson Papers Paper Specifications Related tasks Cleaning the Paper Guide Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: •...
Page 384: Grainy Printout
Selecting Basic Print Settings - Mac Related topics Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...
Page 385: Incorrect Colors
Try using the color management options in your printer software. • For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power Cleaning utility.
Page 386: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 387: Cannot Start Epson Scan 2
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 388: Scanning Is Slow
Related tasks Starting a Scan Using the Epson Scan 2 Icon Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements for your operating system. If you are scanning a high- resolution image, you may need more than the minimum requirements.
Page 389 2. Select Network & Internet. 3. Click your network type: Ethernet or Wi-Fi. 4. Click your network name. 5. Make sure the Make this PC discoverable setting is set to On. Select this setting when connected to a private network so you can save a scan to a shared folder. If you select Off, you cannot save your scan to a shared folder on a private network.
Page 390: Solving Scanned Image Quality Problems
Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Image Consists of a Few Dots Only...
Page 391: Straight Lines In An Image Appear Crooked
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.
Page 392: Image Colors Are Patchy At The Edges
Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
Page 393: Ripple Patterns Appear In An Image
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. Parent topic:...
Page 394 • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working. • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine.
Page 395 • If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 396: Cannot Receive Faxes With A Telephone Connected To Your Product
Printing Fax Reports Related topics Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. •...
Page 397: Sent Fax Is Received In An Incorrect Size
• Send your faxes in smaller batches • If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Sent Fax is Received in an Incorrect Size...
Page 398: Cannot View Or Print From A Usb Device
Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these solutions: • Make sure memory devices are enabled on the product. •...
Page 399: Uninstall Your Product Software
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 400: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 11/Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 401: Where To Get Help
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 402 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 403: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 404: Mac System Requirements
• Windows Server 2003 Windows Server supports only the printer driver and Epson Scan 2; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support...
Page 405: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 406: Printable Area Specifications
20 lb (75 g/m ) to 27 lb (100 g/m Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Single sheets Top/bottom/right/left: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.89 inches (48 mm) minimum Reduced print quality area/bottom: 1.93 inches (49 mm) minimum...
Page 407: Automatic Document Feeder (Adf) Specifications
Envelopes Left/right: 0.12 inch (3 mm) minimum Top/bottom: 0.12 inch (3 mm) minimum Reduced print quality area/left: 1.89 inch (48 mm) minimum Reduced print quality area/right: 1.93 inches (49 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper input Faceup loading Paper output...
Page 408: Scanning Specifications
Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size ADF Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: A4/Letter Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9600 dpi in 1 dpi increments Image data...
Page 409: Ink Specifications
Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 410: Dimension Specifications
Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C) Parent topic: Technical Specifications Dimension Specifications Height...
Page 411: Environmental Specifications
Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for Mass storage class for external storage) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications External USB Device Specifications Do not use devices with the following requirements: •...
Page 412: Network Interface Specifications
Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. USB flash drive, HDD, or card 2TB (formatted in FAT, FAT32, or exFAT) reader Note: If you have a multi-card reader, only insert one memory card at a time.
Page 413 Frequency ranges IEEE802.11a/n/ac: 5 GHz IEEE802.11b/g/n: 2.4 GHz Wi-Fi channels 5 GHz*: W52 (36/40/44/48) W53 (52/56/60/64) W56 (100/104/108/112/116/132/136/140) W58 (149/153/157/161/165) 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13 Wi-Fi Direct channels 5 GHz*: W52 (36/40/44/48) W58 (149/153/157/161/165) 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13 Maximum radio-frequency 20 dBm (EIRP) power transmitted Connection modes Infrastructure mode...
Page 414 Frequency range Frequency 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz 5725-5850 MHz Channel 36/40/44/48 52/56/60/64 100/104/108/112/116/ 149/153/157/161/ 120/124/128/132/136/1 U.S. Outdoor use Outdoor use Outdoor use allowed Outdoor use allowed allowed allowed Canada Outdoor use Outdoor use Outdoor use allowed Outdoor use prohibited allowed allowed...
Page 415: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 416: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 417 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 418: Wireless Connection Safety Instructions
If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. • Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 419: Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
Page 420 If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
Page 421 interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation.
Page 422: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 423 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
Page 424 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 425: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 426: Libtiff Software Acknowledgment
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Page 427: A Note Concerning Responsible Use Of Copyrighted Materials
A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

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