Miele TWD 364 WP Operating Instructions Manual
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Miele TWD 364 WP Operating Instructions Manual

Miele TWD 364 WP Operating Instructions Manual

Heat pump tumble dryer
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Operating instructions
Heat pump tumble dryer
It is essential to read these operating instructions before installing
and using the appliance. This prevents both personal injury and
damage to the appliance.
en-AU, NZ
M.-Nr. 12 210 630

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  • Page 1 Operating instructions Heat pump tumble dryer It is essential to read these operating instructions before installing and using the appliance. This prevents both personal injury and damage to the appliance. en-AU, NZ M.-Nr. 12 210 630...

  • Page 2: Table Of Contents

    Before using for the first time ................22 Installation ......................22 Downtime after installation................22 Information about networking ................22 Miele@home ....................22 Wash2Dry  ....................23 Energy saving tips ..................... 25 1. Notes on correct laundry care ..............26 Points to note regarding washed laundry............26 Preparing the laundry before drying..............
  • Page 3 Contents 4. Removing the laundry at the end of the programme ......... 32 End of programme/Anti-crease ................32 Removing the laundry ..................32  Delay start/SmartStart................. 33 SmartStart ......................34 Programme chart ....................35 Changing the programme sequence ............... 38 Changing a programme after it has started ............
  • Page 4 Contents Problem solving guide ..................50 Indicator lights or information in the time display triggered when a programme is cancelled......................50 Indicator lights or information in the time display ..........52 Unsatisfactory drying results................54 The drying process takes a long time..............55 Other problems ....................
  • Page 5 Contents Programmable functions .................. 79 Programming ....................... 79  Cottons drying levels..................81  Minimum iron drying levels................81  Cooling temperature ..................81  Buzzer volume....................82  Keypad tone ....................82  PIN Code ...................... 82  Conductivity ....................83 ...

  • Page 6: Caring For The Environment

    The transport and protective packaging appliances, or contact Miele. You are has been selected from materials which also responsible for deleting any are environmentally friendly for personal data that may be stored on the disposal, and can normally be recycled.

  • Page 7: Warnings And Safety Instructions

    “Installation”, as well as in the “Warning and Safety instructions”. Miele cannot be held liable for injury or damage caused by non- compliance with these instructions. Keep these operating instructions in a safe place and pass them...
  • Page 8 If using dry cleaning kits, do so at your own risk, and follow the instructions provided on the packaging. Any other applications may be dangerous. Miele cannot be held liable for damage resulting from incorrect or improper use or operation.
  • Page 9 The protective measures provided in the installation and in this Miele product must also be assured in their function and operation in isolated operation or in non-mains synchronous operation, or replaced with equivalent measures in the installation.
  • Page 10 Warnings and safety instructions  Unauthorised repairs could result in unforeseen dangers for the user, for which Miele cannot accept liability. Repairs should only be undertaken by a Miele authorised service technician, otherwise any subsequent damage will not be covered by the warranty.
  • Page 11 It is not suitable for room lighting. Replacement lamps may only be replaced by a Miele authorised technician.  This tumble dryer uses a gaseous refrigerant which is condensed by the compressor.
  • Page 12 - Disconnect the dryer from the electricity supply. - Air the room where the tumble dryer is located. - Contact Miele Customer Service.  Risk of fire and explosion due to damage to the tumble dryer. The refrigerant is flammable and explosive if it leaks.
  • Page 13 Warnings and safety instructions Correct use  Warning: Risk of fire / Flammable materials. To avoid the possible danger of fire, please read these warnings carefully.  A clogged filter is a fire hazard! The fluff filter must be cleaned after every programme. ...
  • Page 14 Warnings and safety instructions  The fluff filters must be cleaned after every drying cycle. Fluff must not be allowed to accumulate around the tumble dryer.  The fluff filters and the plinth filter must be thoroughly dried after cleaning. Do not replace them if they are damp or wet. Damp or wet filters could cause operational faults.
  • Page 15 Warnings and safety instructions When washing such heavily soiled items: Ensure that you use a larger quantity of detergent and select a high temperature. If in doubt, wash the items several times.  To prevent the risk of fire, the following textiles must never be dried in the tumble dryer: - Textiles that have been cleaned using chemicals (e.g.
  • Page 16 Warnings and safety instructions  In many programmes, the heating phase is followed by a cooling down phase to ensure that the items are not too hot to handle when you remove them (this also avoids the danger of the laundry self- igniting).
  • Page 17 Warnings and safety instructions Using a fragrance flacon (optional accessory)  Only use genuine Miele original fragrance flacons.  The fragrance flacon must be stored in its packaging so please make sure you retain this.  Caution. The fragrance can run out of the flacon. Make sure that...
  • Page 18 Miele cannot accept liability.  A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer.

  • Page 19: Operating The Tumble Dryer

    Operating the tumble dryer Control panel              a Control panel e  PerfectDry indicator  flashes after the programme has The control panel consists of various sensors, a time display and indicator started and switches off when the lights.
  • Page 20 Wi-Fi network, you will have access to the following alternative options for selecting programmes.  MobileStart You can operate your tumble dryer remotely with the Miele App.  Wash2Dry A drying programme tailored to the laundry is set in conjunction with the connected washing machine.

  • Page 21: How The Sensors Work

    Operating the tumble dryer How the sensors work The , , , and  sensors react to fingertip contact. Selection is possible as long as the respective sensor is illuminated. If a sensor is brightly lit, this means it is currently selected.

  • Page 22: Before Using For The First Time

    Removing the protective foil and account can be created via the Miele advertising stickers App.  Remove: The Miele App will guide you as you - the protective foil from the door (if connect your tumble dryer to your present). home Wi-Fi network.

  • Page 23: Wash2Dry

    The tumble dryer automatically sets a drying programme tailored to the Miele@home availability laundry based on the transferred The ability to use the Miele App programme data. depends on the availability of the All you need to do is start the drying Miele@home service in your country.
  • Page 24 Logging in via the Miele App Follow the procedure for using The Miele App can be used to connect for the first time outlined in to your network. these instructions  Refer to “1. Notes on correct laundry care”...

  • Page 25: Energy Saving Tips

    Energy saving tips - If possible, make use of time- This dryer with heat-pump technology variable, low-cost electricity tariffs. is designed for energy-saving drying Ask your energy supplier for cycles. You can save even more information. Your tumble dryer's energy with the following measures, Delay start function will be useful as because the drying time is not you can select when during the next...

  • Page 26: Notes On Correct Laundry Care

    1. Notes on correct laundry care Points to note regarding  Risk of fire due to incorrect use washed laundry and operation. The laundry can burn and destroy - When washing very heavily soiled the dryer and the surroundings. items, ensure that you use sufficient See “Warning and Safety detergent and select a high instructions”...

  • Page 27: Drying

    1. Notes on correct laundry care Care label symbols Drying Useful tip: See the “Programme chart”, Drying which contains everything you need to  Normal/higher temperature know about programmes and load sizes.  Reduced temperature* - Always observe the maximum * Select Gentle tumble recommended load for each ...

  • Page 28: Loading The Tumble Dryer

    2. Loading the tumble dryer Checking the FragranceDos socket Loading the laundry If you are not using a fragrance flacon, Textiles may be damaged. check that the FragranceDos socket is Before loading, read chapter “1. closed. Notes on correct laundry care” first. See the section “Fragrance flacon”...

  • Page 29: Selecting A Programme And Starting It

     Turn the programme selector to MobileStart .  will light up in the time display.  Touch the Start/Add laundry sensor. The tumble dryer can now be operated via a mobile device together with the Miele App.

  • Page 30: Selecting Programme Settings

    3. Selecting a programme and starting it Selecting the programme running Selecting programme settings time for Warm air/DryFresh Selecting the drying level The programme running time can be Check the “Programme chart” to see selected in 10-minute increments. The which programme you can select a programme running time can be drying level for and which drying level between  minutes and up to...
  • Page 31 3. Selecting a programme and starting it Energy savings Starting a programme After 10 minutes, the indicators dim.  Touch the flashing Start/Add laundry The Start/Add laundry sensor flashes sensor. slowly. The Start/Add laundry sensor lights up.  Touch the Start/Add laundry sensor Programme sequence to switch the indicators on again (this does not have any effect on a running...

  • Page 32: Removing The Laundry At The End Of The Programme

    4. Removing the laundry at the end of the programme End of programme/Anti-crease Always remove all items from the drum. End of programme:  lights up in the Items left in the dryer could be time display and the Start/Add laundry damaged by overdrying when the sensor goes out.

  • Page 33: Delay Start/Smartstart

     Delay start/SmartStart Selecting Delay start Starting Delay start  Touch the Start/Add laundry sensor With Delay start you can delay the to start the Delay start function. start of a programme from  minutes up to  (hours). - Delay start times of more than  will count down in hours and then in Delay start cannot be used with the minutes until the start of the...

  • Page 34: Smartstart

     Delay start/SmartStart Setting the timeframe SmartStart If the  SmartGrid programmable The SmartStart function (only available function is activated, the function of in selected countries) lets you define a the  sensor changes. The time time period during which your tumble display no longer shows the Delay dryer will start automatically.

  • Page 35: Programme Chart

    Programme chart All weights marked with * are based on the weight of dry laundry. Cottons  Max. load 9.0 kg* Items Cotton items such as those described under Cottons Normal with normal residual moisture. Notes Items are dried to a Normal level only. Cottons Max.
  • Page 36 Extra dry, Normal, Hand iron, Machine iron Items Bed linen, pillow cases. MobileStart  The Miele App is used for selecting programmes and operating the machine. Wash2Dry  The programme is selected automatically in conjunction with the programme selection on the connected washing machine.
  • Page 37 Programme chart Proofing Max. load 2.5 kg* Items Fabrics suitable for tumble drying, e.g. microfibre fabrics, skiwear, outerwear, fine, close-weave cotton garments (poplin), and tablecloths. Notes - This programme only dries to the Normal level. - This programme includes a proofing fixing phase. - Only use proofing agents which are stated by the manufacturer as being "suitable for use on membrane textiles".

  • Page 38: Changing The Programme Sequence

    Changing the programme sequence Changing a programme after it Adding or removing laundry has started You have forgotten an item of laundry, but the programme has already started. It is no longer possible to change the selected programme. This prevents the ...

  • Page 39: Condensed Water Container

    Condensed water container  To prevent water running out, keep it Emptying the condensed water in a horizontal position when carrying container it. Hold the condensed water The condensed water is collected in container by the front panel and at the condensed water container.

  • Page 40: Fragrance Flacon

    Fragrance flacon FragranceDos Removing the protective seal from the fragrance flacon Fragrance flacons (optional accessories) can be used to give your Only hold the fragrance flacon as laundry a pleasant scent. illustrated. Do not hold it at an angle or tip it as the fragrance will leak out. Useful tip: You can simply close the fragrance flacon if you want to dry ...

  • Page 41: Inserting The Fragrance Flacon

    Fragrance flacon Inserting the fragrance flacon   Open the door of the tumble dryer. The fragrance flacon is inserted in the  upper fluff filter next to the recessed grip. Markers  and  must line up with each other. ...

  • Page 42: Opening The Fragrance Flacon

    Fragrance flacon Opening the fragrance flacon Closing the fragrance flacon Before drying, you can select the After drying, the fragrance flacon should intensity of the fragrance. be closed to prevent the fragrance from escaping needlessly.    Turn the outer ring clockwise: the ...

  • Page 43: Removing/Replacing The Fragrance Flacon

    - Always store in a cool, dry place away from direct sunlight. Fragrance flacons are available to - When purchasing new fragrance order from Miele or via the Miele flacons, only remove the protective online shop. seal just before use.

  • Page 44: Cleaning And Care

    Cleaning and care  Pull the upper fluff filter forwards to Fluff filters remove it. This tumble dryer has 2 fluff filters in the loading area of the door. Both fluff filters trap fluff produced during the drying process. Clean the fluff filters after each drying programme.

  • Page 45: Cleaning The Fluff Filters And Air Flow Openings Thoroughly

    Cleaning and care  Remove the fluff from the filter  Turn the yellow dial on the lower fluff surface of all the fluff filters and the filter in the direction of the arrow (until perforated laundry deflector (see you hear it click). arrows).

  • Page 46: Cleaning The Fluff Filters With Water

    Cleaning and care  Use a vacuum cleaner with a long crevice nozzle attached to remove any visible fluff from the upper air flow openings. Finally, clean the fluff filters with water. Cleaning the fluff filters with water  Wipe the smooth plastic surfaces of the fluff filters with a damp cloth to clean them.

  • Page 47: Cleaning The Plinth Filter

    Cleaning and care Cleaning the plinth filter Clean the plinth filter whenever the  indicator light comes on or when the programme duration is longer than usual.  To make the indicator light go out, open and close the door while the tumble dryer is switched on.
  • Page 48 Cleaning and care The plinth filter must not be refitted dripping wet. Otherwise, this could cause a fault. Carefully squeeze the water out of the plinth filter.  Blockages caused by a damaged or worn filter. The heat exchanger becomes blocked and damage may occur.

  • Page 49: Cleaning The Plinth Filter Flap

    Cleaning and care Cleaning the plinth filter flap Cleaning the dryer Disconnect the dryer from the electricity supply.  Damage due to the use of unsuitable care products. Unsuitable care products could damage plastic surfaces and other parts. Do not use solvents, abrasive cleaners, glass cleaners or all- purpose cleaners.

  • Page 50: Problem Solving Guide

    Problem solving guide Many malfunctions and minor faults that can occur in daily operation can be corrected without contacting Miele. This will save you time and money because you will not need a service call. You can find information on how to remedy faults yourself at www.miele.com/ service.
  • Page 51  Start a programme. cancelled, a signal If the programme terminates again with the same sounds. error message, then there is a fault. Contact Miele.  : lights up and the The laundry is unevenly distributed or has rolled up. programme has been ...

  • Page 52: Indicator Lights Or Information In The Time Display

    Problem solving guide Indicator lights or information in the time display Problem Possible cause and remedy The  indicator light The tumble dryer is not working correctly or lights up at the end of economically. Possible causes could be clogging the programme.
  • Page 53 Problem solving guide Problem Possible cause and remedy   lights up This is not a fault. The tumble dryer is not connected to the network. See “Programmable functions”.

  • Page 54: Unsatisfactory Drying Results

    Problem solving guide Unsatisfactory drying results Problem Possible cause and remedy The laundry is not The load consisted of different types of fabric. sufficiently dry.  Finish drying using the Warm air/DryFresh programme.  Select a more suitable programme next time. Useful tip: You can alter the drying levels for some programmes.

  • Page 55: The Drying Process Takes A Long Time

    Problem solving guide The drying process takes a long time. Problem Possible cause and remedy The drying process The room in which the tumble dryer is located is too goes on for too long or warm. even switches off.*  Ventilate the room thoroughly. Detergent residues, hair and fine fluff can clog the filters.

  • Page 56: Other Problems

    The drum lighting is faulty. The drum lighting is designed to last a long time and should not normally need to be replaced.  If you have tried the remedies above but the drum lighting still does not come on, please contact Miele.

  • Page 57: Replacing The Plinth Filter

    Problem solving guide Deformations Replacing the plinth filter The heat exchanger can clog up. Replace the plinth filter immediately (replacement filters are available as an optional accessory) if you see the following signs of wear before or after cleaning. Poor fit Deformations indicate that the filter has become worn.
  • Page 58 Problem solving guide Cracks, tears, indentations White residues or residues of other colours Residues arise from laundry fibres and residual detergent components. They can be found on the front and side edges of the plinth filter. In extreme cases, they can form stubborn crusts. Residues are a sign that the filter no longer has a snug fit at the sides, even if it appears to be perfect.

  • Page 59: Regenerating The Plinth Filter

    Problem solving guide Regenerating the plinth filter Checking the heat exchanger You can regenerate one or more dirty  Risk of injury from sharp cooling plinth filters in the washing machine. fins. The plinth filter will be ready for use You could cut yourself.

  • Page 60: Service

    You can find information on how to remedy faults yourself and about Optional accessories for this tumble Miele spare parts at www.miele.com/ dryer are available from Miele (see service. contact details at the back of these instructions). Contact in case of fault...

  • Page 61: Installation

    *INSTALLATION* Installation Front view a Mains connection cable e Plinth filter access panel b Control panel f 4 height-adjustable feet c Condensed water container g Cooling air grille d Door h Drain hose for condensed water...

  • Page 62: Rear View

    *INSTALLATION* Installation Rear view  If the tumble dryer is being transported horizontally, it must only be tipped onto its left or right side. a Protruding lid for holding when  If the tumble dryer is being moving the machine transported upright and you are using b Drain hose for condensed water a handcart or trolley, you must only...

  • Page 63: Installation

    *INSTALLATION* Installation Installation Levelling the dryer The appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the tumble dyer, in such a way that a full opening of the tumble dryer door is restricted.

  • Page 64: Downtime After Installation

    - Disconnect the dryer from the electricity supply. - Air the room where the tumble dryer is located. - Contact Miele Customer Service. Downtime after installation  Damage to the tumble dryer by switching it on too soon.

  • Page 65: Ventilation

    *INSTALLATION* Installation Ventilation The heat pump that is essential to the operation of this tumble dryer The cool air intake at the front of the generates a lot of heat inside its tumble dryer must not be blocked or casing. It must be possible to covered.

  • Page 66: Additional Installation Requirements

    - Drying durations may increase slightly. Optional accessories – Washer-dryer stack The tumble dryer can also be combined with a Miele washing machine in a washer-dryer stack. The appropriate Miele washer-dryer stacking kit is required. – Plinth The tumble dryer can be installed on a...

  • Page 67: Externally Draining Condensed Water

    *INSTALLATION* Installation Installation conditions requiring a Externally draining condensed non-return valve water  Danger of condensed water Notes backflow. When drying is in progress, Water could flow back into the condensed water is pumped into the tumble dryer or be drawn into it. condensed water container through Backflow water could damage the the drain hose which is located at the...

  • Page 68: Arranging The Drain Hose

    *INSTALLATION* Installation Arranging the drain hose Examples Drainage into a laundry tub or floor gully  Damage to the drain hose through incorrect handling. Use the hose holder to secure the drain hose. The drain hose can suffer damage and leak. Do not pull on the drain hose and do not stretch it or allow it to become kinked.
  • Page 69 *INSTALLATION* Installation  Fit the adapter 1 to the sink drain Direct connection to a sink drain outlet outlet using the nut 2. Use the hose holder, the hose clips The nut is usually fitted with a washer and the non-return valve (available to which must be removed.

  • Page 70: Changing The Door Hinging

    *INSTALLATION* Installation  Hold the door securely and pull it Changing the door hinging forwards: to remove the door you will You can change the door hinging on need to pull the base plate of the this tumble dryer yourself. hinge with its two pins out of the dryer.
  • Page 71 *INSTALLATION* Installation  Turn the door lock through 180°. 3. Remove the lock catch from the door    Press the door lock into the openings  First take the rubber seal off the door  on the opposite side of the door and place this to one side.
  • Page 72 *INSTALLATION* Installation 4. Dismantle the door hinge from the door The door hinge cover must be unclipped from position  and then removed.    Remove the lock catch from the cover. This lock catch cover is no longer needed.
  • Page 73 *INSTALLATION* Installation 5. Change the door hinge on the door Useful tip: In some circumstances, the rods can be difficult to dislodge. The door hinge is secured to the door Moving the screwdriver with a levering with 2 angled rods. These rods need action while pulling at the same time to be removed with a screwdriver or may help to work the rods free.
  • Page 74 *INSTALLATION* Installation 6. Change the lock catch on the door You now need the new door hinge cover supplied with the tumble dryer. You now need the new lock catch cover supplied with the dryer which you have already fitted with the lock catch.

  • Page 75: Refitting

    *INSTALLATION* Installation Refitting  Now that you have changed the door hinging the door will open from 7. Refit the door the opposite side.  Press the rubber seal back into the groove on the door.  Push the orange marker round to the other side so that you will see at ...

  • Page 76: Electrical Connection

    The protective measures provided in extension cable or multi-socket the domestic installation and in this adapter. Miele product must also be assured in their function and operation in isolated All electrical work must be carried out operation or in non-mains synchronous...

  • Page 77: Technical Data

    Technical data Height 850 mm Width 596 mm Depth 643 mm Depth with door open 1077 mm Suitable for pushing under a worktop Height for pushing under a worktop 850 mm (+8/-2 mm) Width for pushing under a worktop 600 mm Depth for pushing under a worktop 600 mm Suitable for stacking Weight...

  • Page 78: Consumption Data

    Consumption data Final spin speed in Residual Energy Duration Load size washing machine moisture Cottons 1000 1.55 1000 0.84 Cottons Normal 1200 1.40 1400 1.30 1600 1.15 Cottons Hand iron 1000 1.14 1200 1.00 1400 0.95 1600 0.80 Minimum iron Normal 1200 0.45 Delicates Normal...

  • Page 79: Programmable Functions

    Programmable functions Choosing and selecting Programming programmable functions You can use the programmable The number of the programmable functions to alter the dryer's function will appear in the display as  electronics to suit your requirements. and a number: Programming is carried out by following e.g.
  • Page 80 Programmable functions  Confirm your selection with the Start/ Editing and saving the programmable function Add laundry sensor. You can switch a programmable The number of the programmable function on or off or select different function, e.g.  , will light up again. options.

  • Page 81: Cottons Drying Levels

    Programmable functions  Cottons drying levels  Cooling temperature You can adjust the drying levels for the The laundry will be cooled to 55 °C Cottons programme to one of 7 before the end of the programme. It different levels. can be cooled to a lower temperature, but this will prolong the cooling phase.

  • Page 82: Buzzer Volume

    Programmable functions  Buzzer volume  PIN Code The buzzer volume can be changed. The code prevents your machine being used without your knowledge.  = quieter When the code has been activated, you  = factory setting have to enter the code after switching the dryer on.

  • Page 83: Conductivity

    Programmable functions  Conductivity  Control panel standby status This programmable function should only be altered if the water is so soft To save energy, the time display and that it is likely to cause the electronics the sensors will go out once the which sense residual moisture in the programme has been running for laundry to give false readings.

  • Page 84: Memory

    Programmable functions  Memory  Buzzer is active You can set the following: The The buzzer sounds to let you know the electronics will save the drying level programme has finished. It can be and any options selected for the switched on or off.

  • Page 85: Airways Indicator

    Programmable functions  Airways indicator  Backlight brightness dimmed Fluff must be removed after every drying programme. In addition, this The brightness of the dimmed sensors indicator will remind you to clean the in the control panel can be set to one filters when a certain amount of fluff of 7 different levels.

  • Page 86: Network

    Wi-Fi network (see appliance. “Settings - Miele@home”) and you have an account in the Miele App. The dryer  Turn the programme selector must be registered in the App. See the to MobileStart .
  • Page 87 - Some software updates can only be carried out by a Miele service technician. Switching on/Switching off The RemoteUpdate function is activated as standard. Available...

  • Page 88: Remote Control

    Programmable functions  Remote control  SmartGrid (only functional in selected countries) You can use the Miele App to check the status of your tumble dryer from You can set your tumble dryer to start anywhere and start it remotely. You automatically based on an external can also control it remotely via the signal within a certain time period.

  • Page 89: Copyright And Licences For The Communication Module

    These items of software/software components are protected by copyright. The copyright powers of Miele and third parties must be respected. In addition, the communication module contains software components which are distributed under open source licensing terms.
  • Page 91 183 Featherston Street Miele Experience Centre South Melbourne: Wellington 6011 206-210 Coventry Street South Melbourne, VIC 3205 0800 464 353 (0800 4 MIELE) Miele Experience Centre and Office Sydney: www.miele.co.nz 3 Skyline Place Frenchs Forest, NSW 2086 Miele Experience Centre and Office Brisbane:...
  • Page 92 TWD 364 WP en-AU, NZ M.-Nr. 12 210 630 / 00...

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