Customer Support - HP SureStore CD-Writer Plus 7550e User Manual

Appendix B:

Customer Support

Before You Call HP
If your own troubleshooting efforts fail, contact Customer Support. Make
sure you are at your system and have your drive installed when you call.
Phone numbers begin on page B-5. Before you contact them, have the
information below ready. For help finding this information, see page B-2.
If you receive an error message, write it down before you call.
Information
CD-Writer Plus drive model
Drive firmware version
Drive serial number
Computer brand and model
Operating system and version
Amount of RAM installed
Other CD-ROM drives? yes/no
(If yes, list them)
Sound card? yes/no
Parallel port type
and system resources in use
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For your computer
Windows 95, Windows 98, or Windows NT
4.0 Version:
(for NT) Service Pack Number:
Type:
EPP, ECP, other
IRQ _______
I/O port _______
B-1