Dell W32C Owner's Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Desktop
  5. W32C
  6. Owner's manual
Dell W32C Owner's Manual

Dell W32C Owner's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

OptiPlex All-in-One 7410
Owner's Manual
Regulatory Model: W31C/W32C
Regulatory Type: W31C001/W32C001
June 2023
Rev. A01

Advertisement

Table of Contents
loading

Related Manuals for Dell W32C

Summary of Contents for Dell W32C

  • Page 1 OptiPlex All-in-One 7410 Owner's Manual Regulatory Model: W31C/W32C Regulatory Type: W31C001/W32C001 June 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: High Performance and Energy Efficient................6 Chapter 2: Views of OptiPlex All-in-One 7410................7 Right......................................7 Left......................................8 Display....................................9 Retractable camera ................................10 Bottom....................................11 Back panel....................................12 Service Tag..................................14 Chapter 3: Set up your computer....................15 Chapter 4: Specifications of OptiPlex All-in-One 7410..............20 Dimensions and weight..............................
  • Page 4 Recommended tools................................. 36 Screw list..................................... 37 Major components of OptiPlex All-in-One 7410......................38 Chapter 6: High Performance and Energy Efficient..............41 Chapter 7: Removal and installation procedures for High Performance processors...... 42 Removing and installing Customer Replaceable Units (CRUs)................42 Stand....................................42 Back cover..................................
  • Page 5 Deleting or changing an existing system setup password................170 Clearing CMOS settings..............................170 Clearing BIOS (System Setup) and System passwords..................171 Chapter 11: Troubleshooting.......................172 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 172 Running the SupportAssist Pre-Boot System Performance Check.............. 172 Power-Supply Unit Built-in Self-Test ........................172 System-diagnostic lights..............................173 Recovering the operating system..........................

  • Page 6: Chapter 1: High Performance And Energy Efficient

    High Performance and Energy Efficient To determine the specifications and features of your OptiPlex All-in-One 7410 some specifications in this document have been mentioned to be available only on computers with High Performance or Energy efficient processors. High Performance and Energy Efficient processors can be determined as follows: ●...

  • Page 7: Chapter 2: Views Of Optiplex All-In-One 7410

    Views of OptiPlex All-in-One 7410 Right 1. USB 3.2 Gen 2 port with PowerShare Connect devices such as external storage devices, printers, and external displays. Provides data transfer speeds up to 10 Gbps. Supports Power Delivery that enables two-way power supply between devices. Provides up to 10 W power output that enables faster charging.

  • Page 8: Left

    Left 1. Storage drive activity light The activity light turns on when the computer reads from or writes to storage drives. 2. Universal audio port Connect headphones or a headset (headphone and microphone combo). Views of OptiPlex All-in-One 7410...

  • Page 9: Display

    Display 1. Left microphone Provides digital sound input for audio recording and voice calls. 2. Right microphone Provides digital sound input for audio recording and voice calls. 3. Retractable camera Enables you to video-chat, capture photos, and record videos. To protect your privacy, this camera can be retracted when it is not in use.

  • Page 10: Retractable Camera

    Retractable camera Locating the retractable camera NOTE: To access your retractable camera, press down on the retractable camera located at the top of your computer. To conceal your retractable camera and protect your privacy, press down on the retractable camera until it clicks into place. Views of OptiPlex All-in-One 7410...

  • Page 11: Bottom

    Allows for the installation of a 100 mm x 100 mm screw pitch VESA connection for use in standard environmental conditions, or one of the stands offered by Dell for your OptiPlex All-in-One 7410 . Views of OptiPlex All-in-One 7410...

  • Page 12: Back Panel

    2. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 3. Back panel Connect USB, audio, video, and other devices. 4. SD-card slot Reads from and writes to the SD card.
  • Page 13 NOTE: When USB wake is enabled in the BIOS the computer will power on or wake from hibernation when a USB mouse or keyboard that is connected to this port is used. 6. Network port Connect an Ethernet (RJ45) cable from a router or a broadband modem for network or Internet access. 7.

  • Page 14: Service Tag

    Indicates the power-supply state. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of OptiPlex All-in-One 7410...

  • Page 15: Chapter 3: Set Up Your Computer

    Set up your computer Steps 1. Install the stand base on the stand. NOTE: Stand base installation for all stand configurations offered for your computer is exactly the same. Follow the procedure shown in the image to install the stand base on the stand. 2.
  • Page 16 3. Set up the keyboard and mouse. NOTE: For setup instructions, see the documentation shipped with the keyboard and mouse. 4. Connect the power-adapter cable or the power cable. NOTE: Depending on the configuration you have ordered your computer may have a power-adapter or a power supply. Refer to the appropriate image matching your computer for the procedure to connect the power-adapter cable or power cable.
  • Page 17 5. Press the power button to turn on your computer. Set up your computer...
  • Page 18 000131676 at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 19 Table 1. Locate Dell apps (continued) Resources Description performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ● Application ● Audio ● Power ● Color and Display ● Presence detection For more information about how to use MyDell, see product guides at www.dell.com/support.

  • Page 20: Chapter 4: Specifications Of Optiplex All-In-One 7410

    Specifications of OptiPlex All-in-One 7410 Dimensions and weight The following table lists the height, width, depth, and weight of your OptiPlex All-in-One 7410. Table 2. Dimensions and weight  Description Values Height: Front height 354.30 mm (13.95 in.) Rear height 354.30 mm (13.95 in.) Width 540 mm (21.26 in.) Depth...
  • Page 21 High Performance processors Table 3. High Performance processors  Description Option one Option two Option three Option four Option five Option six Processor type 13th Pentium Gold 13th Generation 13th Generation 13th Generation 13th Generation Generation G7400 Intel Core Intel Core Intel Core Intel Core Intel Core...

  • Page 22: Chipset

    Energy Efficient processors Table 4. Energy Efficient processors  Description Option one Option two Option three Option four Option five Option six Processor type 13th Generation 13th Generation 13th Generation 13th Generation Intel Pentium Intel Celeron Intel Core Intel Core Intel Core Intel Core Gold G7400T G6900T...

  • Page 23: Operating System

    ● Windows 11 Pro National Education, 64-bit ● Windows 10 CMIT Government Edition (China only) ● Ubuntu Linux 22.04 LTS, 64-bit For more information about Dell OS Recovery image, see How to Download and Use the Dell OS Recovery Image in Microsoft Windows, at Dell support site.

  • Page 24: External Ports

    Table 6. Memory specifications (continued) Description Values ● 4800 MT/s, only for computers shipped with High Performance processors Maximum memory configuration 64 GB Minimum memory configuration ● 4 GB, only for computers shipped with Energy Efficient processors ● 8 GB, only for computers shipped with High Performance processors Memory size per slot For computers shipped with Energy Efficient...

  • Page 25: Internal Slots

    ● Two M.2 2230/2280 slots for solid-state drive NOTE: To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. SATA One SATA slot for 2.5-inch hard drive, only for computers shipped with Energy Efficient processors Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex All-in-One 7410.

  • Page 26: Wireless Module

    Table 9. Ethernet specifications (continued) Description Values Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) module specifications of your OptiPlex All-in-One 7410. Table 10. Wireless module specifications  Description Option one Option two Option three Model number AX201 Intel AX211...

  • Page 27: Storage

    Table 11. Audio specifications (continued) Description Values Speaker output: Average speaker output Peak speaker output 2.5 W Subwoofer output Not supported Microphone Two microphones in the retractable-camera assembly Storage This section lists the storage options on your OptiPlex All-in-One 7410. Your OptiPlex All-in-One 7410 supports one of the following storage configurations: ●...

  • Page 28: Camera

    Table 13. Media-card reader specifications (continued) Description Values ● Secure Digital Extended Capacity (SDXC) NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer. Camera The following table lists the camera specifications of your OptiPlex All-in-One 7410. Table 14.
  • Page 29 Table 15. Power adapter specifications (continued) Description Option one Option two Depth 25.4 mm (1 in.) 30 mm (1.18 in.) Input voltage 100 VAC–240 VAC 100 VAC–240 VAC Input frequency 50 Hz–60 Hz 50 Hz–60 Hz Input current (maximum) 2.50 A 2.34 A Output current (continuous) 6.70 A...

  • Page 30: Power Supply Connector

    Power supply connector The following table lists the Power supply connector specifications of your OptiPlex All-in-One 7410. Table 17. Power supply connector  160 W internal power supply unit (PSU), 80 Plus Bronze ● One 8-pin connector for processor ● One 6-pin connector for system board ●...

  • Page 31: Gpu-Integrated

    The following table lists the hardware security of your OptiPlex All-in-One 7410. Table 20. Hardware security   Hardware security Kensington security-cable slot Chassis intrusion switch Trusted Platform Module (Discrete TPM Enabled) SafeBIOS including Dell Off-host BIOS Verification BIOS Resilience Specifications of OptiPlex All-in-One 7410...

  • Page 32: Environmental

    Table 20. Hardware security  (continued) Hardware security BIOS Recovery, and additional BIOS Controls SafeID including Trusted Platform Module (TPM) 2.0 Self-Encrypting Drives (SED) D-Pedigree (Secure Supply Chain Functionality) Environmental The following table lists the environmental specifications of your OptiPlex All-in-One 7410. Table 21.

  • Page 33: Chapter 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 34: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 35: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 36: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 37: Screw List

    ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 38: Major Components Of Optiplex All-In-One 7410

    Table 24. Screw list for computers with Energy Efficient Processors (continued) Component Screw type Quantity Hard drive M3x3.5 M.2 2230/2280 solid-state drive M2x3.5 I/O cover M3x5 Bottom cover M3x5 Retractable-camera assembly M3x5 M3x5 I/O bracket M3x5 Heat sink Captive System board M3x5 M3x12 Power-button and I/O board shield...
  • Page 39 1. Stand 2. Bottom cover 3. Antenna modules 4. Heat sink 5. Processor 6. Fan 7. M.2 2280 solid-state drive 8. Memory module 9. M.2 2230 solid-state drive 10. Wireless card 11. Audio board 12. I/O bracket 13. Power-button and I/O board 14.
  • Page 40 25. Back cover NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 41: Chapter 6: High Performance And Energy Efficient

    High Performance and Energy Efficient The removal and installation procedures of your OptiPlex All-in-One 7410 differ based on the configuration ordered. To determine the procedure to removal and install components on your OptiPlex All-in-One 7410 refer to the following descriptions to identify the configuration of your computer: ●...

  • Page 42: Chapter 7: Removal And Installation Procedures For High Performance Processors

    Removal and installation procedures for High Performance processors The service procedures for replaceable components listed in this chapters are for computers shipped with High Performance processors. Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures.
  • Page 43 Steps 1. Place the display-assembly base on a clean and flat surface. 2. Press and hold down on the tab that secures the stand to the display-assembly base. 3. Slide and lift the stand off the display-assembly base. Removal and installation procedures for High Performance processors...
  • Page 44 Installing the stand Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Depending on the stand you are installing onto your computer, refer to the corresponding image shown in the procedure.

  • Page 45: Back Cover

    Steps 1. Align the stand to the slot with the display-assembly base. 2. Slide the stand into place into the slot on the display-assembly base. Next steps 1. Follow the procedure in After working inside your computer. Back cover Removing the back cover Prerequisites 1.
  • Page 46 Steps 1. Press down on the tab that secures the back cover to the display-assembly base. 2. Slide and lift the back cover off the display-assembly base. Installing the back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the back cover and provides a visual representation of the installation procedure.

  • Page 47: Memory

    Steps 1. Align the back cover to the display-assembly base. 2. Place and slide the back cover into place on the display assembly base. NOTE: Ensure that the tab on the back cover is secured in the slot on the display-assembly base. Next steps 1.
  • Page 48 Steps 1. Using the tab on the DIMM door, pry open and lift the DIMM door on the system-board shield to access the memory slots. 2. Using your fingertips, carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops out.
  • Page 49 Steps 1. Align the notch on the memory module with the tab on the memory-module slot 2. Slide the memory module firmly into the slot at an angle and press down on the memory module down until it clicks into place.

  • Page 50: System-Board Shield

    System-board shield Removing the system-board shield Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. About this task The following image(s) indicate the location of the system-board shield and provides a visual representation of the removal procedure.

  • Page 51: Wireless Card

    About this task The following image(s) indicate the location of the system-board shield and provides a visual representation of the installation procedure. Steps 1. Place the system-board shield on the display-assembly base. 2. Align the screw holes on the system-board shield with the screw holes on the display-assembly base. 3.
  • Page 52 3. Remove the back cover. 4. Remove the system-board shield. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2.
  • Page 53 About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. Table 25. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card...

  • Page 54: Solid-State Drive In M.2 Slot 0

    Next steps 1. Install the system-board shield. 2. Install the back cover. 3. Install the stand. 4. Follow the procedure in After working inside your computer. Solid-state drive in M.2 slot 0 Removing the M.2 2230 solid-state drive in M.2 slot 0 Prerequisites 1.
  • Page 55 Installing the M.2 2230 solid-state drive in M.2 slot 0 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure is only applicable if you are installing an M.2 2230 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board.
  • Page 56 4. Remove the system-board shield. About this task NOTE: Depending on the configuration ordered, your computer may have up to two M.2 2230 or 2280 solid-state drives installed in the solid-state drive slots on the system board. NOTE: This procedure is applicable for computers where an M.2 2280 solid-state drive is installed in the solid-state drive slot (M.2 PCIe SSD 0) on the system board.
  • Page 57 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot (M.2 PCIe SSD 0). 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board. 3.

  • Page 58: Solid-State Drive In M.2 Slot 1

    Steps 1. Remove the screw mount on the system board. 2. Install the screw mount on the system board. Next steps 1. Install the M.2 2230 solid-state drive slot 0 or the M.2 2280 solid-state drive slot 0, whichever applicable. 2.
  • Page 59 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and lift the M.2 2230 solid-state drive from the solid-state drive slot (M.2 PCIe SSD 1) on the system board. Installing the M.2 2230 solid-state drive in M.2 slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 60 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot (M.2 PCIe SSD 1). 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 1) on the system board. 3.
  • Page 61 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive from the solid-state drive slot (M.2 PCIe SSD 1) on the system board. Installing the M.2 2280 solid-state drive in M.2 slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 62 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot (M.2 PCIe SSD 1). 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 1) on the system board. 3.

  • Page 63: Coin-Cell Battery

    Steps 1. Remove the screw mount on the system board. 2. Install the screw mount on the system board. Next steps 1. Install the M.2 2230 solid-state drive slot 1 or the M.2 2280 solid-state drive slot 1, whichever applicable. 2.
  • Page 64 Steps 1. Push the release lever on the coin-cell battery socket to release the coin-cell battery out of the socket. 2. Lift the coin-cell battery from the coin-cell battery socket. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 65: I/O Cover

    Steps With the positive-side (+) facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place. Next steps 1. Install the system-board shield. 2. Install the back cover. 3. Install the stand. 4.
  • Page 66 Steps 1. Remove the two screws (M3x5) that secure the I/O cover to the display-assembly base. 2. Lift the I/O cover off the display-assembly base. Installing the I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O cover and provides a visual representation of the installation procedure.

  • Page 67: Bottom Cover

    Steps 1. Place and align the I/O cover with the display-assembly base. 2. Align the I/O slots on the I/O cover with the I/O ports and the screw holes on the I/O cover with the screw holes on the display-assembly base. 3.
  • Page 68 Steps 1. Remove the three screws (M3x5) that secure the bottom cover to the display-assembly base. 2. Lift the bottom cover off the display-assembly base. Installing the bottom cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the bottom cover and provides a visual representation of the installation procedure.

  • Page 69: Retractable-Camera Assembly

    Steps 1. Place and align the bottom cover with the display-assembly base. 2. Align the screw holes on the bottom cover with the screw holes on the display-assembly base. 3. Replace the three screws (M3x5) that secure the bottom cover to the display-assembly base. Next steps 1.
  • Page 70 Steps 1. Remove the two screws (M3x5) that secure the camera-assembly bracket to the display-assembly base. 2. Life the camera-assembly bracket off the display-assembly base. 3. Using the pull tab, disconnect the camera cable (WEBCAM) from the system board. 4. Remove the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 5.
  • Page 71 Steps 1. Slide the retractable-camera assembly under the heat sink into its slot on the display-assembly base. 2. Align the screw holes on the retractable-camera assembly with the screw holes on the display-assembly base. 3. Replace the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 4.

  • Page 72: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. About this task The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure. Steps 1.
  • Page 73 Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 74: Power-Supply Unit

    Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. 5. Remove the cover. About this task The following image(s) indicate the location of the power-supply unit and provides a visual representation of the removal procedure.
  • Page 75 3. Disconnect the system-board power cable (ATX SYS) from the system board. 4. Remove the three screws (M3x5) that secure the power-supply unit to the display-assembly base. 5. Remove the two screws (M3x5) that secure the power-supply connector cable bracket to the display-assembly base. 6.

  • Page 76: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU repairs that are not authorized by Dell Technologies.
  • Page 77 Removal and installation procedures for High Performance processors...
  • Page 78 Removal and installation procedures for High Performance processors...
  • Page 79 Steps 1. Disconnect the power-supply fan cable (FAN SYS) from the system board. 2. Thread the power-supply fan cable under the I/O bracket and remove the power-supply fan cable from the routing guide on the display-assembly base. 3. Remove the audio-board cable from the routing guides on the display-assembly base and the power-supply fan. 4.
  • Page 80 Removal and installation procedures for High Performance processors...
  • Page 81 Steps 1. Place the power-supply fan on the display-assembly base. 2. Align the screw holes on the power-supply fan with the screw holes on the display-assembly base. 3. Replace the two screws (M3x5) that secure the power-supply fan to the display-assembly base. Removal and installation procedures for High Performance processors...

  • Page 82: I/O Bracket

    4. Route the antenna cables through the routing guides on the display-assembly base and the power-supply fan. 5. Route the audio-board cable through the routing guides on the display-assembly base and the power-supply fan. 6. Thread the power-supply fan cable under the I/O bracket and route the power-supply fan cable through the routing guide on the display-assembly base.
  • Page 83 Steps 1. Remove the two screws (M3x5) that secure the power-supply cable connector bracket to the display-assembly base. 2. Lift the power-supply cable connector bracket off the display-assembly base. 3. Remove the two screws (M3x5) that secure the I/O bracket to the display-assembly base. 4.

  • Page 84: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. 5. Remove the cover. 6. Remove the bottom cover. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure.

  • Page 85: Heat Sink

    Steps 1. Insert the speakers into their slots on the display-assembly base. 2. Route the speaker cable through the routing guides on the display-assembly base. 3. Connect the speaker cable (INT SPKR) to the audio board. Next steps 1. Install the bottom cover.
  • Page 86 Steps 1. In reverse sequential order (5>4>3>2>1) loosen the five captive screws that secure the heat sink to the system board and display-assembly base. 2. Lift the heat sink off the display assembly base. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the processor or the fan and heat sink is replaced, use the thermal grease provided in the kit to ensure that...

  • Page 87: Processor

    Steps 1. Place the heat sink on the system board and the display-assembly base. 2. Align the screws on the heatsink with the screw holes on system board and the display-assembly base. 3. In sequential order (1>2>3>4>5) tighten the five captive screws that secure the heat sink to the system board and display-assembly base.
  • Page 88 Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 89 Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 90: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the memory. 5. Remove the system-board shield. 6. Remove the cover. 7. Remove the bottom cover.
  • Page 91 1. Touchscreen cable (TOUCH) 2. Display-backlight cable (LCD BACKLIGHT) 3. Camera cable (WEBCAM) 4. Processor-power cable (ATX CPU) 5. Memory slots (DIMM1 + DIMM2) 6. Fan cable (FAN CPU) 7. Control-signal cable (CTRL) 8. System-board power cable (ATX SYS) 9. Power-supply fan cable (FAN SYS) 10.
  • Page 92 Removal and installation procedures for High Performance processors...
  • Page 93 Steps 1. Disconnect the touchscreen cable (TOUCH) from the system board. 2. Disconnect the display-backlight cable (LCB BACKLIGHT) from the system board. 3. Using the pull tab, disconnect the camera cable (WEBCAM) from the system board. 4. Press and hold the securing clip and disconnect the processor-power cable (ATX CPU) from the system board. 5.
  • Page 94 Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board.
  • Page 95 14. Solid-state drive slots (M.2 PCIe SSD 1 + M.2 PCIe SSD 0) 15. Display cable (CVDS) 16. Coin-cell battery socket (RTC) 17. Processor socket (CPU) The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
  • Page 96 Steps 1. Gently place the system board on the display-assembly base. 2. Align the screw holes on the system board with the screw holes on the display-assembly base. 3. Replace the seven screws (M3x5) that secure the system board to the display-assembly base. 4.

  • Page 97: Power-Button And I/O Board

    11. Install the back cover. 12. Install the stand. 13. Follow the procedure in After working inside your computer. Power-button and I/O board Removing the power-button and I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
  • Page 98 Steps 1. Remove the three screws (M3x5) that secure the power-button and I/O board shield to the display-assembly base. 2. Lift the power-button and I/O board shield off the display-assembly base. 3. Lift the latch and disconnect the power cable (DB-PWR) from the power-button and I/O board. 4.
  • Page 99 Steps 1. Place the power-button and I/O board on the display-assembly base. 2. Align the screw holes on the power-button and I/O board with the screw holes on the display-assembly base. 3. Replace the two screws (M3x5) that secure the power-button and I/O board to the display-assembly base. 4.

  • Page 100: Audio Board

    Audio board Removing the audio board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. 5. Remove the cover. 6. Remove the bottom cover. 7.
  • Page 101 2. Lift the audio-board shield off the display-assembly base. 3. Lift the latch and disconnect the audio cable (DB-AUDIO) from the audio board. 4. Disconnect the speaker cable (INT SPKR) from the audio board. 5. Remove the two screws (M3x5) that secure the audio board to the display-assembly base. 6.

  • Page 102: Display-Assembly Base

    4. Connect the power cable (DB-PWR) to the audio board and close the latch. 5. Connect the high-speed cable (DB-PWR) to the audio board and close the latch. 6. Place the audio-board shield on the display-assembly base. 7. Align the screw holes on the audio-board shield with the screw holes on the display-assembly base. 8.
  • Page 103 Steps After performing the pre-requisites you are left with the display-assembly base. Installing the display-assembly base Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The display-assembly base includes the following components: ●...
  • Page 104 Steps To install the display-assembly base, perform all the post-requisite procedures. Next steps 1. Install the power-button and I/O board. 2. Install the audio board. 3. Install the system board. NOTE: The system board can be installed with the memory, solid-state drive(s), coin-cell battery, and processor pre-attached.

  • Page 105: Chapter 8: Removal And Installation Procedures For Energy Efficient Processors

    Removal and installation procedures for Energy Efficient processors The service procedures for replaceable components listed in this chapters are for computers shipped with Energy Efficient processors. Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures.
  • Page 106 Steps 1. Place the display-assembly base on a clean and flat surface. 2. Press and hold down on the tab that secures the stand to the display-assembly base. 3. Slide and lift the stand off the display-assembly base. Installing the stand Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 107 About this task NOTE: Your computer can support two different stand configurations. The images below show the installation process for both stand configurations. The following image(s) indicate the location of the stand and provides a visual representation of the installation procedure. Steps 1.

  • Page 108: Back Cover

    Back cover Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the back cover and provides a visual representation of the removal procedure.

  • Page 109: Memory

    Steps 1. Align the back cover with the display-assembly base. 2. Place and slide the back cover into place on the display assembly base. NOTE: Ensure that the tab on the back cover is secured in the slot on the display-assembly base. Next steps 1.
  • Page 110 Steps 1. Using the tab on the DIMM door, pry open and lift the DIMM door on the system-board shield to access the memory slots. 2. Using your fingertips, carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops out.
  • Page 111 Steps 1. Align the notch on the memory module with the tab on the memory-module slot 2. Slide the memory module firmly into the slot at an angle and press down on the memory module down until it clicks into place.

  • Page 112: System-Board Shield

    System-board shield Removing the system-board shield Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. About this task The following image(s) indicate the location of the system-board shield and provides a visual representation of the removal procedure.

  • Page 113: Wireless Card

    About this task The following image(s) indicate the location of the system-board shield and provides a visual representation of the installation procedure. Steps 1. Place the system-board on the display-assembly base. 2. Align the screw holes on the system-board shield with the screw holes on the display-assembly base. 3.
  • Page 114 About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2. Lift the wireless-card bracket off the wireless card. 3.
  • Page 115 Steps 1. Connect the antenna cables to the wireless card. Table 26. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2. Place the wireless-card bracket on the wireless card. 3.

  • Page 116: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. About this task NOTE: Depending on the configuration ordered, your computer may have an M.2 2230 or a 2280 solid-state drive installed in the solid-state drive slot (M.2 PCIe SSD 0) on the system board.
  • Page 117 About this task NOTE: This procedure is only applicable if you are installing an M.2 2230 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board. NOTE: Ensure that the M.2 screw mount is in the proper location to install the M.2 2230 solid-state drive, refer to Location of the screw mount.
  • Page 118 NOTE: This procedure is applicable for computers where an M.2 2280 solid-state drive is installed in the solid-state drive slot (M.2 PCIe SSD 0) on the system board. The following image(s) indicate the location of the 2280 solid-state drive and provides a visual representation of the removal procedure.
  • Page 119 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot (M.2 PCIe SSD 0). 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board. 3.

  • Page 120: Hard Drive

    Steps 1. Remove the screw mount on the system board. 2. Install the screw mount on the system board. Next steps 1. Install the M.2 2230 solid-state drive or the M.2 2230 solid-state drive, whichever applicable. 2. Install the system-board shield.
  • Page 121 Steps 1. Disconnect the hard-drive cable from the hard drive. 2. Remove the screw (M3x5) that secure the hard-drive assembly to the display-assembly base. 3. Slide and lift the hard-drive assembly from the hard-drive slot on the display-assembly base. 4. Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 5.
  • Page 122 About this task The following image(s) indicate the location of the hard drive and provides a visual representation of the installation procedure. Steps 1. Place the hard-drive bracket on the hard drive. 2. Align the screw holes on the hard drive with the screw holes on the hard-drive bracket. 3.

  • Page 123: Coin-Cell Battery

    2. Install the stand. 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4.

  • Page 124: I/O Cover

    About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps With the positive-side (+) facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place.
  • Page 125 Steps 1. Remove the two screws (M3x5) that secure the I/O cover to the display-assembly base. 2. Lift the I/O cover off the display-assembly base. Installing the I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O cover and provides a visual representation of the installation procedure.

  • Page 126: Bottom Cover

    Steps 1. Place and align the I/O cover with the display-assembly base. 2. Align the screw holes on the I/O cover with the screw holes on the display-assembly base. 3. Replace the two screws (M3x5) that secure the I/O cover to the display-assembly base. Next steps 1.

  • Page 127: Retractable-Camera Assembly

    About this task The following image(s) indicate the location of the bottom cover and provides a visual representation of the installation procedure. Steps 1. Place and align the bottom cover with the display-assembly base. 2. Align the screw holes on the bottom cover with the screw holes on the display-assembly base. 3.
  • Page 128 Steps 1. Remove the two screws (M3x5) that secure the camera-assembly bracket to the display-assembly base. 2. Life the camera-assembly bracket off the display-assembly base. 3. Using the pull tab, disconnect the camera cable (WEBCAM) from the system board. 4. Remove the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 5.

  • Page 129: Fan

    Steps 1. Slide the retractable-camera assembly under the heat sink into its slot on the display-assembly base. 2. Align the screw holes on the retractable-camera assembly with the screw holes on the display-assembly base. 3. Replace the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 4.
  • Page 130 Steps 1. Remove three two screws (M3x5) that secure the fan to the display-assembly base. 2. Disconnect the fan cable (FAN CPU) from the system board. 3. Lift the fan off the display-assembly base. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure.

  • Page 131: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU repairs that are not authorized by Dell Technologies.

  • Page 132: I/O Bracket

    I/O bracket Removing the I/O bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. 5. Remove the cover. 6. Remove the bottom cover. About this task The following image(s) indicate the location of the I/O bracket and provides a visual representation of the removal procedure.

  • Page 133: Speakers

    Steps 1. Place and align the I/O bracket with the display-assembly base. 2. Align the I/O slots to the I/O ports and the screw holes on the I/O bracket with the screw holes on the display-assembly base. 3. Replace the three screws (M3x5) that secure the I/O cover to the display-assembly base. Next steps 1.
  • Page 134 Steps 1. Disconnect the speaker cable (INT SPKR) from the audio board. 2. Remove the speaker cable from its routing guides on the display-assembly base. 3. Lift the speakers and its cable off the display-assembly base. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 135: Heat Sink

    3. Connect the speaker cable (INT SPKR) to the audio board. Next steps 1. Install the bottom cover. 2. Install the cover. 3. Install the system-board shield. 4. Install the back cover. 5. Install the stand. 6. Follow the procedure in After working inside your computer.
  • Page 136 Steps 1. In reverse sequential order (5>4>3>2>1) loosen the five captive screws that secure the heat sink to the system board and display-assembly base. 2. Lift the heat sink off the display assembly base. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the processor or the fan and heat sink is replaced, use the thermal grease provided in the kit to ensure that...

  • Page 137: Processor

    Steps 1. Place the heat sink on the system board and the display-assembly base. 2. Align the screws on the heatsink with the screw holes on system board and the display-assembly base. 3. In sequential order (1>2>3>4>5) tighten the five captive screws that secure the heat sink to the system board and display-assembly base.
  • Page 138 About this task NOTE: The processor may become hot during normal operation. Allow sufficient time for the processor to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the processor. The oils in your skin can reduce the heat transfer capability of the thermal grease.
  • Page 139 About this task NOTE: If either the processor or the fan and heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the processor and provides a visual representation of the installation procedure. Steps 1.

  • Page 140: System Board

    5. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the memory. 5.
  • Page 141 1. Touchscreen cable (TOUCH) 2. Display-backlight cable (LCD BACKLIGHT) 3. Processor socket (CPU) 4. Camera cable (WEBCAM) 5. Coin-cell battery socket (RTC) 6. Fan cable (FAN CPU) 7. Memory slots x2 (DIMM1 + DIMM2) 8. Wireless-card slot (M.2 WLAN) 9. Audio cable (MB-AUDIO) 10.
  • Page 142 Removal and installation procedures for Energy Efficient processors...
  • Page 143 Steps 1. Disconnect the touchscreen cable (TOUCH) from the system board. 2. Disconnect the display-backlight cable (LCB BACKLIGHT) from the system board. 3. Using the pull tab, disconnect the camera cable (WEBCAM) from the system board. 4. Disconnect the fan cable (FAN CPU) from the system board. 5.
  • Page 144 1. Touchscreen cable (TOUCH) 2. Display-backlight cable (LCD BACKLIGHT) 3. Processor socket (CPU) 4. Camera cable (WEBCAM) 5. Coin-cell battery socket (RTC) 6. Fan cable (FAN CPU) 7. Memory slots x2 (DIMM1 + DIMM2) 8. Wireless-card slot (M.2 WLAN) 9. Audio cable (MB-AUDIO) 10.
  • Page 145 Removal and installation procedures for Energy Efficient processors...
  • Page 146 Steps 1. Gently place the system board on the display-assembly base. 2. Align the screw holes on the system board with the screw holes on the display-assembly base. 3. Replace the seven screws (M3x5) that secure the system board to the display-assembly base. 4.

  • Page 147: Power-Button And I/O Board

    11. Install the stand. 12. Follow the procedure in After working inside your computer. Power-button and I/O board Removing the power-button and I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover.
  • Page 148 Installing the power-button and I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button and I/O board and provides a visual representation of the installation procedure.

  • Page 149: Audio Board

    Audio board Removing the audio board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the system-board shield. 5. Remove the cover. 6. Remove the bottom cover. 7.

  • Page 150: Display-Assembly Base

    About this task The following image(s) indicate the location of the audio board and provides a visual representation of the installation procedure. Steps 1. Place the audio board on the display-assembly base. 2. Align the screw holes on the audio board with the screw holes on the display-assembly base. 3.
  • Page 151 4. Remove the system-board shield. 5. Remove the wireless card. 6. Remove the hard drive. 7. Remove the cover. 8. Remove the bottom cover. 9. Remove the retractable-camera assembly. 10. Remove the fan. 11. Remove the bracket. 12. Remove the speakers. 13.
  • Page 152 About this task NOTE: The display-assembly base includes the following components: ● antenna modules ● display panel ● middle frame To replace any of these components, replace the entire display-assembly base. The following image(s) indicate the location of the display-assembly base and provides a visual representation of the installation procedure.

  • Page 153: Chapter 9: Software

    ● Windows 10 CMIT Government Edition (China only) ● Ubuntu Linux 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 154: Chapter 10: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 155: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 156 Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is enabled. For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process.
  • Page 157 Table 29. System setup options—Boot Configuration menu (continued) Boot Configuration Custom Mode Key Management Select the custom values for expert key management. Table 30. System setup options—Integrated Devices menu  Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format.
  • Page 158 Table 31. System setup options—Storage menu (continued) Storage Device Displays the M.2 PCIe SSD-0 device information of the computer. M.2 PCIe SSD-1 Type Displays the M.2 PCIe SSD-1 type information of the computer. Device Displays the M.2 PCIe SSD-1 device information of the computer. Enable MediaCard Secure Digital (SD) Card Enable or disable the SD card.
  • Page 159 TPM On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM enabled to allow these security technologies to fully function. Physical Presence Interface (PPI) Bypass The Physical Presence Interface (PPI) Bypass options can be used to allow for Enable Commands the operating system to manage certain aspects of the TPM.
  • Page 160 BIOS. This option returns to disabled state when the system restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM). This is the normal operating state for the Trusted Platform Module (TPM) when you want to use its complete array of capabilities.
  • Page 161 BIOS. This option returns to disabled state when the system restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when PTT fTPM data needs to be cleared. Chassis intrusion Chassis Intrusion Detection Allows you to control the chassis intrusion feature.
  • Page 162 Enables, disables, or permanently disables the BIOS module interface of the optional Absolute Persistence Module service from Absolute software. By default, the Absolute option is enabled. For additional security, Dell Technologies recommends keeping the Absolute option enabled. WARNING: The 'Permanently Disabled' option can only be selected once.
  • Page 163 Password prompt. ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a system may be lost or stolen. Hard Drive Password The Hard Drive Password can be set to prevent unauthorized access of the data stored on the hard drive.
  • Page 164 BIOS passwords. You can modify the minimum and maximum length of the passwords as well as require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least 8 characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the system or hard drive password.
  • Page 165 Table 36. System setup options—Passwords menu (continued) Passwords By default, the Admin Setup Lockout option is disabled. For additional security, Dell Technologies recommends keeping the Admin Setup Lockout option disabled. Master Password Lockout Enable Master Password Lockout The Master Password Lockout setting allows you to disable the Recovery Password feature.
  • Page 166 Table 38. System setup options—System Management menu (continued) System Management By default, the Disabled option is selected. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time. This option can be configured only if the Auto On Time is set to Everyday, Weekdays, or Selected Days.
  • Page 167 Table 41. System setup options—Virtualization menu  Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 168: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 169: Updating The Bios From The F12 One Time Boot Menu

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 170: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 171: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 172: Chapter 11: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 173: System-Diagnostic Lights

    (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 174: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 175: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 176: Chapter 12: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 46. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

This manual is also suitable for:

W31cOptiplex all-in-one 7410

Table of Contents