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TSMARTLIFE APP TROUBLESHOOTING
Background :
Offering dual-band support provides choices and maximum flexibility of the product to have successful experience on
home network.
A. 2.4GHz only ... e.g. older model
o In this case dual band radio will automatically operate at 2.4GHz
B. 5GHz only ... some people may choose to turn off older 2.4GHz band due to conflicting interference
o In this case dual band radio will automatically operate at 5GHz
C. 2.4GHz and 5GHz sharing same SSID name ... e.g. Johns
o In this case the
router and dual-band radio will negotiate the best frequency to use
D. 2.4GHz and 5GHz with different SSID names ... e.g. Johns
o In only this case is there a choice which
Having a dual band radio in the appliance means it is not necessary to change routers or router configuration unless
problems are experienced, in which case knowing what
important to know and understand.
If unable to join network at the f irst time
• Cannot see home SSID network :
o Weak signal ... Since appliance radio is dual-band this means neither 2.4GHz nor 5GHz signal is being received by
the appliance. Just because the
radio can see it if the signal is marginal. Long distance between router and appliance or encountering too many
router
_2G and Johns
band to use.
router configuration you have (see above A, B, C or D) is
signal can be seen by the phone doesn't necessarily mean that the appliance
19
_5G
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