Dell P2424HT User Manual
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Dell P2424HT User Manual

Dell P2424HT User Manual

Touch usb-c hub monitor
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Dell Touch USB-C Hub Monitor
P2424HT
User's Guide
Monitor Model: P2424HT
Regulatory Model: P2424HTc

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Table of Contents
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Summary of Contents for Dell P2424HT

  • Page 1 Dell Touch USB-C Hub Monitor P2424HT User’s Guide Monitor Model: P2424HT Regulatory Model: P2424HTc...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Monitor specifications ....15 *Dell Display Manager......17 Touch .
  • Page 4 Use Quick Access Ports ....56 Dell Power Button Sync (DPBS)....57 Connecting the monitor for DPBS for the first time.
  • Page 5 ....105 Contacting Dell......105...

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety information that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 8 Power cable (varies by country) HDMI* cable (1.8 meters) (**For selected countries only) DP1.2 cable (DP to DP, 1.8 meters) Super speed USB 10 Gbps (USB 3.2 Gen1) Type-C to Type-C upstream cable (C-C cable) (1.8 meter) Super speed USB 5 Gbps (USB 3.2 Gen1) Type-C to Type-A upstream cable (C-A cable) (1.8 meters)

  • Page 9: Product Features

    Product features The Dell P2424HT monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 60.47 cm (23.8 in.) viewable area display (measured diagonally). • 1920 x 1080 resolution, with full-screen support for lower resolutions.

  • Page 10: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Power LED indicator Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. Top view Label Description Built-in speaker. │...

  • Page 11: Back View

    To turn the monitor on or off. Barcode, serial number, and Contains monitor details and support Service Tag label information. Refer to this label if you need to contact Dell for technical support. Cable hook Use to route cables. Cable routing label Shows how to route cables.

  • Page 12: Side View

    Side view Label Description USB 3.2 downstream port Port with battery icon supports BC 1.2. USB-C downstream port Connect the USB-C (C-C) or (C-A) cable that came with your monitor to the computer. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port supports 5 V/3 A.

  • Page 13: Bottom View

    Bottom view 5 6 7 8 910 Bottom view without monitor stand Label Description Security lock slot Secure your monitor using a security lock (based on Kensington (purchased separately) to prevent unauthorized Security Slot) movement of your monitor. Power connector Connect the power cable (shipped with your monitor).
  • Page 14 SuperSpeed USB 5 Connect your USB device.* Gbps (USB 3.2 Gen1) NOTE: To use this port, you must Type-A downstream connect the USB-C (C-C) or (C-A) port cable (shipped with your monitor) to the USB-C upstream port on the monitor and to your computer.

  • Page 15: Monitor Specifications

    Monitor specifications Screen type Active matrix - TFT LCD Panel type In-Plane Switching Technology Aspect ratio 16:9 Viewable image Diagonal 604.70 mm (23.80 in.) Horizontal, Active Area 527.04 mm (20.75 in.) Vertical, Active Area 296.46 mm (11.67 in.) Area 156246.28 mm (242.15 in.
  • Page 16 -5° to 60° Swivel -30° to 30° Slant Adjust -4° to 4° Cable management Dell Display Manager This monitor is compatible with Dell Display Manager 2.x compatibility* Security Security lock slot (sold separately) Built-in Speaker 3 W x1 │ About your monitor...

  • Page 17: Dell Display Manager

    Easy Arrange Memory. 4. Connect your Dell Monitor to multiple input sources and manage these multiple video inputs using Input source. 5. Customize each application with different color mode using Color Preset.

  • Page 18: Touch

    Touch method Fingers, gloves (Latex) Windows 10 & 11, MacOS and Linux compatible. (iPadOS/iOS/Andriod OS are not supported) Operating system (Refer to https://www.dell.com/support/home related drivers and OS compatibility guide) Resolution specifications Mode Horizontal scan range 30 kHz to 88 kHz...

  • Page 19: Preset Display Modes

    Preset display modes Sync Horizontal Vertical Pixel Clock Polarity Display Mode Frequency Frequency (MHz) (Horizontal / (kHz) (Hz) Vertical) IBM, 720 x 400 31.50 70.10 28.30 VESA, 640 x 480 31.50 59.90 25.20 VESA, 640 x 480 37.50 75.00 31.50 VESA, 800 x 600 37.90 60.30...
  • Page 20 Electrical specifications Model Video input signals • HDMI*/DisplayPort 1.2, 600 mV for each differential line, 100 ohm input impedance per differential pair • USB-C (with DP alternate mode) signal input support AC input voltage/ 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 2 A frequency/current (typical) Inrush current...
  • Page 21 NOTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit.

  • Page 22: Physical Characteristics

    • Universal Series Bus: Type-C, 24 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of...
  • Page 23 Weight Weight with packaging 10.78 kg (23.77 lbs) Weight with stand assembly 8.39 kg (18.50 lbs) and cables Weight without stand 3.86 kg (8.51 lbs) assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 4.00 kg (8.82 lbs) Front-frame gloss Black frame 2-4 gloss units...

  • Page 24: Environmental Characteristics

    Environmental characteristics Compliant Standards • ENERGY STAR certified monitor. • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant. • TCO Certified and TCO Certified Edge. • BFR/PVC free monitor (excluding external cables). •...

  • Page 25: Pin Assignments

    Pin assignments DisplayPort connector 20-pin side of the number connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor │...

  • Page 26: Hdmi Connector

    HDMI connector 19-pin side of the number connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 27: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Maximum power supported Transfer speed Data rate (each port) SuperSpeed 5 Gbps 4.5 W High speed 480 Mbps 4.5 W...
  • Page 28 USB downstream connector 9-pin side of the number connector SSRX- SSRX+ SSTX- SSTX+ │ About your monitor...
  • Page 29 USB-C connector Signal name Signal name number number TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU1 VBUS VBUS RX2- RX1- RX2+ RX1+ USB ports • 1 USB-C upstream - bottom • 2 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream - bottom •...

  • Page 30: Rj45 Port (Connector Side)

    RJ45 port (connector side) Signal number TD1+ TD1- TD2+ TD2- TD3+ TD3- TD4+ TD4- GREEN GREEN GREEN_AMBER GREEN_AMBER │ About your monitor...
  • Page 31 Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3/S4/S5 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS. Functionality may vary with Non Dell PC’s.
  • Page 32 The default Wake On Touch (WOT) support is for S3 or sleep mode. Touch Tool Utility installation To download utility in the Dell.com website. Please refer to the following link: www.dell.com/support The user guide for the utility as following information.
  • Page 33 Multi Touch Monitor support touch identify and setting Setting in Windows 10 and Windows 11: 1. Search for “Control Panel” in your laptop or Desktop tool bar. About your monitor │...
  • Page 34 2. Click “ Hardware and Sound”. 3. Click “ Tablet PC settings” – “Calibrate the screen for pen or touch input”. │ About your monitor...
  • Page 35 4. Click ”Setup”. About your monitor │...
  • Page 36 5. Identify pen or touch input screens – Select →Touch input. 6. Follow the indication of your system to identify the multi touch. a. If the monitor matches to the one you want, please use your finger touch the monitor. b.
  • Page 37 2. Identifying each touch monitors follow the indication. Touch and hold the cross until the circle turns blue. If this is not a touch screen click next with a mouse or type Option+x. About your monitor │...
  • Page 38 3. Click the Console in UPDD Daemon to select which P2424HT as main display to be a main controller. │ About your monitor...

  • Page 39: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.

  • Page 40: Ergonomics

    Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: •...

  • Page 41: Handling And Moving Your Display

    • When sitting, ensure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair’s height or use a footrest if necessary to maintain a proper posture. • Vary your work activities. Try to organize your work so that you do not have to sit and work for extended periods of time.
  • Page 42 • When lifting or moving the monitor, ensure that the screen is facing away from you. Do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. •...

  • Page 43: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.

  • Page 44: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 45 NOTE: Before attaching the stand assembly to the display, ensure that the front plate flap is opened to allow space for assembly. 4. Lift the cover, as shown, to access the VESA area for stand assembly. 5. Attach the stand riser to the display. a.
  • Page 46 6. Align the stand base protruded blocks to the matching slot on the stand. 7. Insert the stand base blocks fully into the stand slot. 8. Lift the screw handle and turn the screw clockwise. 9. After fully tightening the screw, fold the screw handle flat within the recess. 10.
  • Page 47 11. Remove the cover from the monitor. NOTE: Save the EPE foam cover as a protective blanket when placing the monitor facing downward when attaching the cables. Setting up the monitor │...

  • Page 48: Routing The Cables

    Routing the Cables CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the display panel. You can use the EPE foam cover as a protective blanket. • Spread the monitor protective cover on a flat surface. •...

  • Page 49: Setting Up The Monitor

    USB-A with USB-A and DisplayPort/ HDMI ports Included for selected countries only. If ethernet network available. Dell selected platform only. Check in dell.com for DPBS compatibility models. If USB-C docking supports PC charging as well. Setting up the monitor │...

  • Page 50: Attaching The Cable Cover

    Attaching the Cable Cover To attach the cable cover: • Place the cable cover on card slot. • Follow the direction of arrow and push the cable cover till it snaps into place. │ Setting up the monitor...

  • Page 51: Using The Tilt, Swivel And Slant

    Using the Tilt, Swivel and Slant NOTE: The graphics are used for the purpose of illustration only. The appearance of the package cushion may vary. Tilt With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle and working angle for touch input.
  • Page 52 Slant adjust Slant adjust angle between +4°~ -4°. NOTE: The stand is detached when the monitor is shipped from the factory. │ Setting up the monitor...

  • Page 53: Connecting Your Monitor

    Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.

  • Page 54: Connecting The Usb-C (C-A) Cable

    Connecting the USB-C (C-A) cable HDMI USB-C USB 3.2 USB-C NOTE: The touch input only works if a data cable is connected from the monitor’s upstream USB-C port to the computer with the in-box USB C-C or USB C-A cable. Connecting the DisplayPort (DisplayPort to DisplayPort) cable HDMI USB-C...
  • Page 55 3. Connect the power cables from your computer and monitor into a wall outlet. Setting up the monitor │...

  • Page 56: Use Quick Access Ports

    Use Quick Access Ports 1. Connect the USB-C (C-C) or USB-C (C-A) cable from your monitor to the computer. 2. Push down on quick access door center near inside opening till click sound. The door will be locked and keep open. 3.

  • Page 57: Dell Power Button Sync (Dpbs)

    Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platforms which has built-in DPBS function, and is only supported over USB-C interface.
  • Page 58 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. │ Setting up the monitor...
  • Page 59 4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select “Do nothing”, otherwise the monitor power button will not be able to sync with PC system power state. Setting up the monitor │...

  • Page 60: Connecting The Monitor For Dpbs For The First Time

    2. Press the monitor power button to turn ON the monitor. 3. Connect the USB-C cable from the PC to the monitor. 4. Both the monitor and PC will turn ON normally except Dell Optiplex 7090/3090 Ultra platform. 5. When you connect the Dell Optiplex 7090/3090 Ultra platform, you may see both the monitor and PC will turn ON momentarily.

  • Page 61: Using Dpbs Function

    Connect USB-C cable USB-C USB-C * Not all Dell PC systems support to wake up the platform via the monitor. * After connect the USB-C cable, tap on Keyboard or moving the mouse for the system to continue its boot up process when necessary.
  • Page 62 When you press the monitor power button or PC power button, the Monitor/PC state is as follows: Initial monitor power state (ON) New power state of monitor (OFF) USB-C New power state of system (OFF) Initial system power state (ON) USB-C Press PC/Monitor power button USB-C...

  • Page 63: Connecting The Monitor For Usb-C

    PC will shut down Connecting the monitor for USB-C The Dell PC* Ultra platform has two USB-C ports, so both Monitor 1 and Monitor 2 power state can sync with the PC. When the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2.
  • Page 64 NOTE: DPBS only supports the USB-C upstream port. USB-C System power state (ON) USB-C Port 1 Monitor 1 USB-C Port 2 USB-C Monitor 2 Press power button on Monitor 1 or 2 USB-C System power state (OFF) USB-C Port 1 Monitor 1 USB-C Port 2...
  • Page 65 Ensure to set USB-C Charging 90W to On in Off Mode. When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2. USB-C System power state (OFF) USB-C...

  • Page 66: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (see Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 67: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 68: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) DELL P2424HT Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /液晶顯示器 DELL P2424HT Model No. /Modelo /N°de modelo /型號/모델명/モデル番号: P2424HTc Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /液晶顯示器 Tension d’entrée :100-240V 50/60Hz, 2A 정격입력/...

  • Page 69: Operating The Monitor

    Operating the monitor CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie of Cord Cable tie of Cord...

  • Page 70: Using The Joystick Control

    Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick up/down/left/right to toggle between options. 3. Press the joystick again to confirm the selection. │...

  • Page 71: Using The On-Screen Display (Osd) Menu

    Using the On-Screen Display (OSD) menu Accessing the Menu Launcher When you toggle or press the joystick, the Menu Launcher appears to let you access the OSD main menu and shortcut functions. To select a function, move the joystick. The following table describes the Menu Launcher functions: Joystick Description To choose an input source from the list of video...

  • Page 72: Using The Navigation Keys

    Using the navigation keys When the OSD main menu is active, move the joystick to configure the settings, following the navigation keys displayed below the OSD. Joystick Description Use the Up direction to adjust (increase ranges) items in the OSD menu. Use the Down direction to adjust (decrease ranges) items in the OSD menu.

  • Page 73: Accessing The Menu System

    Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1.
  • Page 74 Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. 24 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others Exit Brightness Brightness adjusts the luminance of the backlight. Press the direction to increase the brightness and press the direction to decrease the brightness (min.
  • Page 75 Input Source Selects between the different video signals that may be connected to your monitor. 24 Monitor Brightness/Contrast USB-C Input Source Color HDMI Auto Select Display Prompt for Multiple Inputs Audio Auto Select for USB-C USB-C Menu Rename Inputs Personalize Reset Input Source Others Exit...
  • Page 76 Rename Inputs Allows you to specify a preset input name for the selected input source. The preset options are PC, PC 1, PC 2, Laptop, Laptop 1, and Laptop 2. The default setting is Off. NOTE: When you perform a rename for the USB-C input, the wattage value remains after the specified option, e.g., PC 1 90W.
  • Page 77 Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. 24 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Movie Color Game Saturation Warm Display Audio Reset Color Cool Menu Custom Color...
  • Page 78 Input Color Allows you to set the video input mode to: Format • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output.
  • Page 79 Dell Power Allows you to control PC system power state from the Button Sync monitor power button. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface. Reset Display Resets all display settings to the factory preset values.
  • Page 80 Audio 24 Monitor Brightness/Contrast Volume Input Source Speaker Reset Audio Color Display Audio Menu Personalize Others Exit NOTE: The default status of the speaker is off and users will need to enable them manually via the OSD settings. Volume Volume adjusts the volume level of audio output. Press the direction to increase the volume and press direction to decrease the volume (min.
  • Page 81 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. 24 Monitor Brightness/Contrast Language English Input Source Transparency Color Timer Disable Lock Display...
  • Page 82 Personalize 24 Monitor Brightness/Contrast Shortcut Key 1 Input Source Input Source Shortcut Key 2 Preset Modes Shortcut Key 3 Brightness/Contrast Color Power Button LED On in On Mode Display Audio USB-C Charging O in O Mode Other USB Charging O in Standby Mode Menu Wake On Touch Personalize...
  • Page 83 Others Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. 24 Monitor Brightness/Contrast Display Info Select Input Source DDC/CI LCD Conditioning Color Firmware XXXXXX Display Audio Service Tag XXXXXXX Self-Diagnostic Menu Select Reset Others Personalize Factory Reset...
  • Page 84 Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Allows you to check if your monitor is functioning properly.

  • Page 85: Menu And Power Button Lock

    Menu and Power button lock Prevents users to access or change OSD menu settings on the display. By default, the Menu and Power button lock setting is disabled. To access the lock menu, press and hold the Up or Down or Left or Right direction for four seconds.
  • Page 86 Select option: There are three lock options. Menu Description Menu Buttons When Menu Buttons is selected, the OSD menu settings cannot be changed. All buttons are locked except Power button. Power Button When Power Button is selected, the display cannot be turned off using the Power button.

  • Page 87: Osd Warning Messages

    OSD warning messages When the monitor does not support a particular resolution mode, you will see the following message: 1920x1080, This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor.
  • Page 88 When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting. When you change the default setting of power saving features for the first time, such as USB-C Charging 90W or Other USB Charging, the following message appears:...
  • Page 89 If either USB-C, DisplayPort, or HDMI input is selected and the corresponding cable is not connected, the following message will appear: No USB-C Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT Operating the monitor │...
  • Page 90 No DP Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT No HDMI Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT NOTE: The message may be slightly different according to the connected input signal.
  • Page 91 You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When Factory Reset is selected, the following message appears: Operating the monitor │...
  • Page 92 When Yes is selected, the following message appears. When Yes is selected, the following message appears. 24 Monitor Select ‘Yes’ to enable the following function(s): Always on USB-C Charging Other USB Charging When ‘Yes’ is selected, power consumption will increase. When ‘No’ is selected, it will comply with ENERGY STAR requirements.

  • Page 93: Setting The Maximum Resolution

    1. Select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. If you have more than one monitor connected, ensure that you select P2424HT. 4. Click the Screen Resolution drop down list and select 1920 x 1080.

  • Page 94: Troubleshooting

    If the monitor cannot sense a video signal and is working correctly, the following message will appear: No USB-C Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT No DP Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT │...

  • Page 95: Built-In Diagnostics

    No HDMI Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2424HT NOTE: The message may be slightly different according to the connected input signal. NOTE: While in self-test mode, the power LED remains white. 4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  • Page 96 3. Move the Joystick to select Others > Self-Diagnostic to initiate the self- diagnostic process. 2X Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning Firmware Display Audio Service Tag Select Menu Self-Diagnostic Personalize Reset Others Factory Reset Others Exit 4.

  • Page 97: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible Solutions Symptoms experience No Video/Power No picture Ensure that the video cable connecting LED off the monitor and the computer is properly connected and secure.
  • Page 98 • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen has •...
  • Page 99 • Restart the computer in the safe mode. Safety Related Visible signs of • Do not perform any troubleshooting Issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting Problems malfunctions on & the monitor to the computer is connected properly and is secure.
  • Page 100 Image retention Faint shadow from • Set the screen to turn off after a few from a static the static image minutes of screen idle time. These can image left on displayed appears be adjusted in Windows Power Options the monitor for on the screen or Mac Energy Saver setting.
  • Page 101 The picture does The picture cannot fill • Due to different video formats not fill the entire the height or width of (aspect ratio) of DVDs, the screen the screen monitor may display in full screen. • Run the built-in diagnostics. No video at HDMI/ When connected to •...

  • Page 102: Touchscreen Problems

    Touchscreen Problems Specific What you Possible Solutions experience Touch report Touch function miss • Use the Dell provided USB cable to alignment or no touch connect your computer. error function • Make sure the power cable has a ground pin.

  • Page 103: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Common What you Possible Solutions symptoms experience USB interface is USB peripherals are • Check that your monitor is turned not working not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).
  • Page 104 Wireless USB Wireless USB • Increase the distance between peripherals stop peripherals the USB 3.2 peripherals and the working when a responding slowly or wireless USB receiver. USB 3.2 device is only working as the • Position your wireless USB receiver plugged in distance between as close as possible to the wireless...

  • Page 105: Regulatory Information

    P2424HT: https://eprel.ec.europa.eu/qr/1465328 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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