Page 1 User's Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6682-01 EN...
Page 2: Table Of Contents
Job/Status Screen Configuration....27 Registering to Epson Connect Service from Reserve Job......27 the Control Panel.
Page 3 Copying by Enlarging or Reducing... 89 Maintaining the Printer Copying Multiple Originals onto One Sheet..89 Checking the Status of Consumables... 114 Copying in Page Order.
Page 4 When Replacing the Wireless Router..212 Epson Open Platform Information..264 When Changing the Computer... . . 213 Product Specifications.
Page 5 Technical Support Web Site....379 Contacting Epson Support....379 Before Contacting Epson.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11: Copyright
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Safety Instructions For Ink
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap. ❏...
Page 15: Advisories And Warnings For Using The Printer
Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with Related Information “Installation Location and Space” on page 273 & Advisories and Warnings for Using the Printer ❏ Do not insert objects through the slots in the printer. ❏...
Page 16: Advisories And Warnings For Transporting Or Storing The Printer
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position and that the print head is in the home (far right) position.
Page 17: Part Names And Functions
Part Names and Functions Front............18 Inside.
Page 18: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Supports originals larger than legal size paper.
Page 19 Part Names and Functions > Front Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically. To store the tray, push it manually or select on the control panel.
Page 20: Inside
Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.
Page 21: Rear
Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable.
Page 22: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.
Page 23: Control Panel
Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cable after checking that the power light is off. Displays the home screen. Logs off from the printer when Access Control is enabled. When Access Control is disabled, this is also disabled.
Page 24: Home Screen Configuration
Guide to the Control Panel > Home Screen Configuration Home Screen Configuration You can view the operating instructions or the solutions to problems. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 Displays the Device Sound Settings screen.
Page 25: Guide To The Network Icon
Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...
Page 26: Menu Screen Configuration
Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab displays other items that you can set as necessary. Displays the list of setting items.
Page 27: Job/Status Screen Configuration
Guide to the Control Panel > > Job/Status Screen Configuration Reserve Job Job/Status Screen Configuration Press the button to display the Job/Status menu. You can check the status of the printer or the jobs. Switches the displayed lists. Filter the jobs by functional. When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.
Page 28: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
Page 29 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
Page 30: Loading Paper
Loading Paper Paper Handling Precautions......... . 31 Paper Size and Type Settings.
Page 31: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 32: List Of Paper Type
Media Name Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Matte Paper-Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet...
Page 33: Loading Pre-Punched Paper
Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.
Page 34: Loading Long Papers
Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...
Page 35: Placing Originals
Placing Originals Originals that are not Supported by the ADF......36 Detecting the Original Size Automatically.
Page 36: Originals That Are Not Supported By The Adf
Placing Originals > Detecting the Original Size Automatically Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.
Page 37: Placing Originals
Placing Originals > Placing Originals Note: The sizes for the following originals may not be detected correctly. If the sizes are not detected, set the size manually on the control panel. ❏ Originals that are torn, folded, wrinkled, or curled (if the originals are curled, flatten the curl before placing the originals.) ❏...
Page 38 Placing Originals > Placing Originals Note: ❏ If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any trash and dirt on the scanner glass before scanning. ❏...
Page 39: Inserting And Removing A Memory Device
Inserting and Removing a Memory Device Inserting an External USB Device........40 Removing an External USB Device.
Page 40: Inserting An External Usb Device
Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 270 & Removing an External USB Device Remove the external USB device.
Page 41 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Important: When sharing a memory device inserted in the printer between computers connected by USB or over a network, write access is only allowed to the computers that are connected by the method you selected on the printer. To write to the memory device, enter Settings >...
Page 42: Printing
Printing Printing Documents..........43 Printing on Envelopes.
Page 43: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
Page 44 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
Page 45 Printing > > Printing Documents Printing from a Computer - Windows Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected. Main Tab Printing Presets: Add/Remove Presets:...
Page 46 Printing > > Printing Documents Printing from a Computer - Windows Collate: Prints multi-page documents collated in order and sorted into sets. Reverse Order: Allows you to print from the last page so that the pages are stacked in the correct order after printing.
Page 47 Printing > > Printing Documents Printing from a Computer - Windows Fit to Page: Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper. Zoom to: Prints with a specific percentage. Center: Prints images in the center of the paper. Tone Correction: Automatic: Adjusts the tone of images automatically.
Page 48 Job Arranger Lite: Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables.
Page 49 Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
Page 50 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 51 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 52 Printing > > Printing Documents Printing from a Computer - Windows ❏ Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then putting them together in one volume. 3. Click OK. 4.
Page 53 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 45 “More Options Tab” on page 46 4.
Page 54 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
Page 55 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
Page 56 Printing > > Printing Documents Printing from a Computer - Windows The actual guides are printed in monochrome, but for this explanation they are shown as blue and red lines. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
Page 57 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
Page 58 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
Page 59 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 60 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 61 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 62 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
Page 63 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 46 4. Click Print. Related Information “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 43 & Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel.
Page 64 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
Page 65 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of tone correction from the Tone Correction setting. ❏ Automatic: This setting automatically adjusts the tone to match the paper type and print quality settings. ❏...
Page 66: Printing A Document Using The Postscript Printer Driver (Windows)
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
Page 67 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
Page 68 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Paper/Quality Tab Tray Selection: Select the paper source and media. Paper Source: Select the paper source from which the paper is fed. Select Automatically Select to automatically select the paper source selected in the Paper Setting on the printer.
Page 69 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Job Settings: Set Access Control Settings. Save Access Control settings: Allows you to enter a user name and password. ❏ User Name: Enter a user name. ❏...
Page 70: Printing From A Computer - Mac Os
Printing > > Printing Documents Printing from a Computer - Mac OS Rotate by 180º: Rotates the data 180 degrees before printing. Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1.
Page 71 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
Page 72 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in tone.
Page 73 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select this when you want to reduce the size only if the print data is too large for the paper size loaded in the printer.
Page 74 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
Page 75 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select Two-sided Printing Settings from the pop-up menu. 2. Select the bindings in Two-sided Printing. 3. Select the type of original in Document Type. Note: ❏ Printing may be slow depending on the Document Type setting. ❏...
Page 76 Printing > > Printing Documents Printing from a Computer - Mac OS Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. Select the size of the paper you set in the application as the Paper Size setting. 2.
Page 77: Printing From The Postscript Printer Driver On Mac Os
Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. Select Print from the File menu or another command to access the print dialog. 2.
Page 78 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS 4. Select Print Features from the pop-up menu. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6. Click Print. Related Information “Available Paper and Capacities”...
Page 79 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Layout Direction: Specify the order in which the pages will be printed. Border: Prints a border around the pages. Two-Sided: Allows you to perform 2-sided printing. Reverse page orientation: Rotates pages 180 degrees before printing.
Page 80: Printing Documents From Smart Devices (Ios)
Printing > > Printing Documents Printing Documents from Smart Devices (iOS) All Pages From: Selecting Auto Select selects the paper source that matches the Paper Setting on the printer automatically. First Page From/Remaining From: You can also select the paper source for page. Menu Options for Cover Page Print Cover Page: Select whether or not to print a cover page.
Page 81 1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 245 3. Connect your smart device to the wireless router.
Page 82: Printing Documents From Smart Devices (Android)
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 83: Printing On Envelopes
2. Load paper in the printer. 3. Set up your printer for wireless printing. See the link below. http://epson.sn 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer.
Page 84: Printing On Envelopes From A Computer (Mac Os)
8. Click Print. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.
Page 85: Printing Using A Cloud Service
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 86: Registering To Epson Connect Service From The Control Panel
Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 87: Copying
Copying Available Copying Methods......... . . 88 Basic Menu Options for Copying.
Page 88: Available Copying Methods
Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy fixed size or custom size originals in monochrome. 1.
Page 89: Copying By Enlarging Or Reducing
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 2. Select Copy on the home screen. 3. Select the Basic Settings tab, select 2-Sided, and then select 2→2-Sided or 1→2-Sided 4. Specify other settings such as the original orientation and the binding position. 5.
Page 90 Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet ❏ Readable Direction ❏ Left Direction Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 36 Note: You can also place the originals on the scanner glass.
Page 91: Copying In Page Order
Copying > > Available Copying Methods Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 37 2.
Page 92: Copying Id Card
Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 37 2. Select Copy on the home screen. 3.
Page 93: Density
Copying > Basic Menu Options for Copying Density: Increase the level of density when the copying results are faint. Decrease the level of density when ink smears. Paper Setting: Select the paper source that you want to use. When Auto is selected, a suitable size is fed automatically depending on the auto detected original size and the specified magnification ratio.
Page 94: Id Card Copy
Copying > Advanced Menu Options for Copying ❏ 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper. ❏ 2→1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Select the orientation of your original and the binding position of the original.
Page 95: Mixed Size Originals
Copying > Advanced Menu Options for Copying ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals.
Page 96: Remove Punch Holes
Copying > Advanced Menu Options for Copying Remove Punch Holes: Removes the binding holes when copying.
Page 97: Scanning
Scanning Available Scanning Methods......... . 98 Scanning Originals to a Network Folder.
Page 98: Available Scanning Methods
Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 112 Scanning Originals to a Network Folder Check the following before scanning.
Page 99: Destination Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 100: Scan Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.
Page 101: Scanning Originals To An Email
Scanning > Scanning Originals to an Email Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals. Place your originals by aligning the width of the originals as shown below.
Page 102: Recipient Menu Options For Scanning To An Email
Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email ❏ Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 103 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Color Mode: Select whether to scan in color or in monochrome. File Format: Select the format in which to save the scanned image. When you want to save as PDF, PDF/A, or TIFF, select whether to save all originals as one file (multi- page) or save each original separately (single page).
Page 104 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original.
Page 105: Scanning Originals To A Computer
❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Page 106: Scanning Originals To A Memory Device
Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 37 2. Insert a memory device into the printer. “Inserting an External USB Device”...
Page 107: Advanced Menu Options For Scanning To A Memory Device
Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To scan at the maximum area of the scanner glass, select Max Area. ❏...
Page 108: Scanning Originals To The Cloud
Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.
Page 109: Advanced Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.
Page 110: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
Page 111 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 112: Scanning Originals To A Smart Device
Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 37 2. Start Epson Smart Panel on your smart device.
Page 113: Maintaining The Printer
Maintaining the Printer Checking the Status of Consumables........114 Improving Print, Copy, and Scan Quality.
Page 114: Checking The Status Of Consumables
EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “It is Time to Refill the Ink”...
Page 115 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Adjusting the Print Quality ❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not clogged. Select to proceed to the next adjustment. 5.
Page 116: Checking And Cleaning The Print Head
Maintaining the Printer > > Improving Print, Copy, and Scan Quality Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if you see horizontal banding at regular intervals. Find and select the number for the least separated and overlapping pattern. Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint or there is visible banding.
Page 117: Running Power Cleaning
Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...
Page 118 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.
Page 119: Preventing Nozzle Clogging
Click Power Cleaning on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Power Cleaning Related Information “Checking and Cleaning the Print Head”...
Page 120: Cleaning The Scanner Glass And Document Mat
Maintaining the Printer > > … Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass and Docume 2. Select Paper Guide Cleaning. 3. Select the paper source, load plain paper in the paper source you selected, and then follow the on-screen instructions to clean the paper path.
Page 121 Maintaining the Printer > > … Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass and Docume 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 122: Cleaning The Adf
Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly, clean the ADF. Important: Never use alcohol or thinner to clean the printer.
Page 123: Cleaning The Translucent Film
Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 3. Close the ADF cover, and then open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 124 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film ❏ Cotton swabs (several) ❏ Water with a few drops of detergent (2 to 3 drops of detergent in 1/4 cup of tap water) ❏ Light for checking smears Important: Do not use cleaning liquid other than water with a few drops of detergent.
Page 125 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film Important: Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe off the grease on the rail, because this is necessary for operations.
Page 126: Cleaning The Printer
Maintaining the Printer > Cleaning Spilled ink Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.
Page 127: Checking The Total Number Of Pages Fed Through The Printer
Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period.
Page 128: Installing Or Uninstalling Applications Separately
1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
Page 129 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.
Page 130: Installing A Postscript Printer Driver
& Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 131: Adding The Printer (For Mac Os Only)
Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...
Page 132 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
Page 133: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 134 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 135: Transporting And Storing The Printer
Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
Page 136 Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 9. Secure the print head to the case with tape.
Page 137 Maintaining the Printer > Transporting and Storing the Printer 10. Close the scanner unit. 11. Make sure you install the ink tank cap securely onto the ink tank. 12. Close the ink tank cover securely.
Page 138 Maintaining the Printer > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
Page 139 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
Page 140 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.
Page 141: Solving Problems
Solving Problems Checking Solutions on the Control Panel....... . 142 Cannot Display a Menu Other than the Copy Menu.
Page 142: Checking Solutions On The Control Panel
Solving Problems > > The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Checking Solutions on the Control Panel You can also check the solutions from on the printer's control panel. Cannot Display a Menu Other than the Copy Menu The default screen on the control panel is the copy menu screen.
Page 143: Power Turns Off Automatically
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Power Does Not Turn Off button was not pressed for long enough. Solutions Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.
Page 144 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Too many sheets are loaded in the printer. Solutions Do not load more than the maximum number of sheets specified for the paper. “Available Paper and Capacities” on page 236 &...
Page 145 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The paper settings on the printer are incorrect. Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.
Page 146 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The paper settings on the printer are incorrect. Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.
Page 147: Cannot Print
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 148 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check.
Page 149 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
Page 150 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Page 151 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 152 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 153 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Printer Does Not Print While Using PostScript Printer Driver (Windows) The following causes can be considered.
Page 154 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
Page 155 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 156 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established. ❏...
Page 157 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 158 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
Page 159 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 160 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.
Page 161 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
Page 162 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the following if a connection has been established. ❏ The printer is recognized, but printing cannot be performed. “Cannot Print Even Though a Connection has been Established (iOS)” on page 163 Cannot connect to a Network The problem could be one of the following issues.
Page 163 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...
Page 165: Cannot Start Scanning
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 166 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 167 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 246 7.
Page 169 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 170 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 171 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 172 Make sure the smart device and the printer are connected correctly. The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use the Epson printing app to check the connection status for the smart device and the printer.
Page 173 Cannot Start Scanning Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application. 2. Check that the printer name is displayed in the application.
Page 174 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 175 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.
Page 177: Error Code Is Displayed On The Status Menu
Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Items Operation Error Messages Logging on to the Log on to the computer with the user name and Authentication error. Check the computer the password.
Page 178 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Select Settings > General Settings > System Collated printing has failed due to a lack of available memory.
Page 179 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution Available memory is running low. Try the methods below to reduce the size of the print job. ❏ Lower the print quality and the resolution. ❏...
Page 180 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution The memory is full. Retry after other ongoing jobs are finished. ❏ Make sure that the encryption certificate setting A mail encryption error has occurred.
Page 181: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution ❏ Check the connections for the printer and the A communication error has occurred. computer. If you are connecting over a network, print a network connection report to check if the printer is connected to the network.
Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Quiet Mode is enabled. Solutions Disable Quiet Mode. The printing speed slows down when the printer is running in Quiet Mode. ❏ Control panel Select on the home screen, and then select Off.
Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The screen is smeared. Solutions Turn off the printer, and then wipe the screen using a soft, dry cloth. If the screen is smeared, it may not respond.
Page 184: A Message Is Displayed On The Lcd Screen
Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.
Page 185: Paper Gets Jammed
2. Visit your local Epson website for further instructions. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
Page 186: It Is Time To Refill The Ink
❏ Once you open an ink bottle, we recommend using it as soon as possible. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to maintain its reliability.
Page 187: Refilling The Ink Tank
Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank Handling precautions for refilling ink ❏ The ink for this printer must be handled carefully. Ink may splatter when the ink tank is being filled or refilled with ink.
Page 188 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. 7. Check the upper line (a) in the ink tank.
Page 189 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it stops automatically at the upper line.
Page 190: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 10. Close the ink tank cover firmly. 11.
Page 191: Replacing A Maintenance Box
The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.
Page 192: Printing, Copying, And Scanning Quality Is Poor
Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Banding Appears in Printouts The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 193 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality” on page 114 &...
Page 194 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
Page 195 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...
Page 196 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor ❏ Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and Envelopes. If the paper is still scuffed after selecting the Thick Paper and Envelopes setting, select Short Grain Paper in the Extended Settings window of the printer driver.
Page 197 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area. “Printable Area”...
Page 198 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The image is set to invert horizontally in the print settings. Solutions Clear any mirror image settings in the printer driver or the application. Windows Clear Mirror Image on the printer driver’s More Options tab.
Page 199: Copy Quality Is Poor
Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Copy Quality is Poor Banding Appears in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 200 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Vertical Banding or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality”...
Page 201 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 202 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
Page 203 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 204 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor If the printer is placed in a location near a light source or subjected to direct sunlight, the original size may not be detected correctly. Solutions Select the original size manually, and then try again.
Page 205 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The copy density setting is too high. Solutions Lower the copy density setting. “Basic Menu Options for Copying” on page 92 & Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré...
Page 206: Scanned Image Problems
Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
Page 207 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems Offset Appears in the Background of Scanned Images When scanning thin originals, images on the back may be scanned at the same time. Solutions When scanning from the scanner glass, place black paper or a desk pad over the original. “Placing Originals”...
Page 208: Cannot Solve Problem
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 209: Cannot Solve Printing Or Copying Problems
You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Check if the translucent film is smeared.
Page 210: Adding Or Replacing The Computer Or
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....211 Re-setting the Network Connection........212 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 211: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 212: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 213: When Changing The Computer
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.
Page 214: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 215: Making Wi-Fi Settings From The Control Panel
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next. Note: The displayed connection method differs depending on the model.
Page 216 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings by Entering the SSID and Password You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the printer's control panel.
Page 217 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- ❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup). ❏ The current Wi-Fi connection was established by pressing a button on the wireless router. Note: If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router.
Page 218: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Note: See the documentation provided with your wireless router for details on entering a PIN code. Related Information “Checking the Network Connection Status” on page 226 &...
Page 219 ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 220 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.
Page 221: Connecting To Android Devices Using Wi-Fi Direct
Wi-Fi screen to connect them again. Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 245 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 223 &...
Page 222 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 7. Select the printer that you want to connect to.
Page 223: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct
Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 245 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 223 &...
Page 224 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Page 225: Disconnecting Wi-Fi Direct (Simple Ap) Connection
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 245 & Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection;...
Page 226: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > Checking the Network Connection Status Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.
Page 227: Checking The Network Connection Status From The Control Panel
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec “Printing a Network Connection Report” on page 228 & Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.
Page 228: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Select Settings on the home screen. 2.
Page 229 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi b. Messages on the Network Environment Related Information “E-1” on page 229 & “E-2, E-3, E-7” on page 229 & “E-5” on page 230 &...
Page 230 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 231 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 232 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 233: Printing A Network Status Sheet
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 234: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.
Page 235: Product Information
Product Information Paper Information..........236 Consumable Products Information.
Page 236: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.
Page 237 Product Information > > Paper Information Available Paper and Capacities Commercially Available Paper Note: See the following for information on available paper types for 2-sided printing. “Paper for 2-Sided Printing” on page 238 Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray...
Page 238 Envelope #10, Envelope – DL, Envelope C6, Envelope C4 Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper...
Page 239: Unavailable Paper Types
❏ Envelopes with adhesive surfaces on the flaps or window envelopes ❏ Envelopes that are too thin They may curl during printing. Consumable Products Information Ink Bottle Code Epson recommends the use of genuine Epson ink bottles. The following are the codes for genuine Epson ink bottles.
Page 240: Maintenance Box Code
Software Information Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink. ❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
Page 241: Software For Printing
Product Information > > Software Information Software for Printing Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
Page 242 Product Information > > Software Information Software for Printing Starting the utility Access the printer driver window. Click the Maintenance tab. Related Information “Menu Options for the Printer Driver” on page 45 & Application for Printing from a Computer (Mac OS Printer Driver) The printer driver controls the printer according to the commands from an application.
Page 243 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Application that can print PostScript Fonts (Windows PostScript Printer...
Page 244 Product Information > > Software Information Software for Printing ❏ Windows 7/Windows Server 2008 R2 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right- click on your printer and select Printing preferences. ❏...
Page 245: Software For Scanning
Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 246: Software For Package Creation
If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.
Page 247 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
Page 248 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 128 &...
Page 249: Software For Updating
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
Page 250 Product Information > > Settings Menu List General Settings You cannot change settings that have been locked by your administrator. LCD Brightness: Adjust the brightness of the LCD screen. Sounds: Adjust the volume. ❏ Mute Select On to mute all sound. ❏...
Page 251 Product Information > > Settings Menu List General Settings ❏ Daylight Saving Time Select the summer time setting that applies to your area. ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Language: Select the language used on the LCD screen.
Page 252 Product Information > > Settings Menu List General Settings Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator. Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. You can make Favorite Paper Settings in paper size and paper type.
Page 253 Product Information > > Settings Menu List General Settings Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed.
Page 254 Product Information > > Settings Menu List General Settings PCL Menu: ❏ Font Source Resident Select to use a font preinstalled on the printer. Download Select to use a font you have downloaded. ❏ Font Number Select the default font number for the default Font Source. The available number varies depending on the settings you made.
Page 255 Product Information > > Settings Menu List General Settings ❏ PDF Page Size Select the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size of the first page. Auto Error Solver: Select an action to perform when a 2-sided printing error or a memory full error occurs.
Page 256 Product Information > > Settings Menu List General Settings If the job ending is not clearly defined from a PostScript printer driver or PCL printer driver, it can cause endless USB communication. When this occurs, the printer ends communication after the specified time has elapsed.
Page 257 Select the menus on the control panel as described below. Settings > General Settings > Web Service Settings You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect.
Page 258 Product Information > > Settings Menu List General Settings You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings. ❏ Suspend/Resume ❏ Unregister For details, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only)
Page 259 Product Information > > Settings Menu List General Settings View Options: Change the way the contact list is displayed. Search Options: Change the method for searching contacts. Clear Internal Memory Data: This item is displayed on PCL or PostScript compatible printer. Delete the printer's internal memory data, such as a downloaded font and macro for PCL printing or a job of password printing.
Page 260: Print Counter
> Settings Menu List Supply Status Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults. ❏ Network Settings ❏...
Page 261: Maintenance
Product Information > > Settings Menu List Maintenance Maintenance Select the menus on the control panel as described below. Settings > Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality.
Page 262: Language
Product Information > > Settings Menu List Printer Status/Print ❏ When Off is selected for Periodic Cleaning ❏ When printing at high quality, such as photos ❏ When the Print Head Cleaning message is displayed on the LCD screen Related Information “Checking and Cleaning the Print Head”...
Page 263: Contacts Manager
Product Information > > Settings Menu List Authentication Device Status Contacts Manager Select the menus on the control panel as described below. Settings > Contacts Manager Register/Delete: Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus. Frequent: Register frequently used contacts to access them quickly.
Page 264: Epson Open Platform Information
Printer Specifications Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information Displays the status of the Epson Open Platform. Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 800...
Page 265: Scanner Specifications
Product Information > > Product Specifications ADF Specifications 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 48.0 mm (1.89 in.) 49.0 mm (1.93 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 14040×20400 pixels (1200 dpi) Maximum Document Size 297×431.8 mm (11.7×17 in.) Scanning Resolution 1200 dpi (main scan)
Page 266: Using Port For The Printer
SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...
Page 267: Interface Specifications
(Server) Number Forwarding AirPrint (IPP/IPPS printing) data Printer IPP/IPPS (TCP) Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when push Printer Network Push Scan 2968...
Page 268 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Page 269 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...
Page 270: Postscript Level 3 Compatibility
❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF...
Page 271: Dimensions
Product Information > > Product Specifications Electrical Specifications File Size Less than 2 GB Maximum Number of Files JPEG: 9990 TIFF: 999 PDF: 999 Design rule for Camera File system. Photo data stored on digital cameras with a built-in memory is not supported. Up to 999 files can be displayed at a time.
Page 272: Environmental Specifications
Environmental Specifications Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.
Page 273: Installation Location And Space
Product Information > > Product Specifications Installation Location and Space Installation Location and Space Secure enough place to install and operate the printer correctly. 681mm 1208mm 515mm 331mm 741mm 467mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Safety Instructions”...
Page 274: System Requirements
Product Information > > Font Specifications Available Fonts for PostScript System Requirements ❏ Windows Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit) Windows XP SP3 (32-bit) Windows XP Professional x64 Edition SP2 Windows Server 2003 (SP2) or later ❏...
Page 275: Available Fonts For Pcl (Urw)
Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Palladio Roman, Bold, Italic, Bold Italic Palatino URW Gothic Book, Demi, Book Oblique, Demi Oblique ITC Avant Garde URW Bookman Light, Demi, Light Italic, Demi Italic ITC Bookman URW Century Schoolbook Roman, Bold, Italic, Bold Italic...
Page 276 Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Symbol Set for PCL5 Nimbus Sans Medium, Bold, Oblique, Bold Oblique Helvetica Nimbus Sans Narrow Medium, Bold, Oblique, Bold Oblique Helvetica Narrow Palladio Roman, Bold, Italic, Bold Italic Palatino URW Gothic Book, Demi, Book Oblique, Demi Oblique...
Page 277: List Of Symbol Sets
Product Information > > Font Specifications List of Symbol Sets Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable. Print a sample and make sure the fonts can be read before printing large quantities. List of Symbol Sets Your printer can access a variety of symbol sets.
Page 278 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ VeMath ✓ ✓ ✓ ✓ 8859-10ISO ✓ ✓ ✓ DeskTop ✓ ✓ ✓ ✓ ✓ Math-8 ✓ ✓ ✓ ✓ Roman-8 ✓...
Page 279: Regulatory Information
Standards and Approvals for European Model For European users Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following website.
Page 280: Restrictions On Copying
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
Page 281: Administrator Information
Administrator Information Connecting the Printer to the Network........282 Settings to Use the Printer.
Page 282: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 283 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 284: Connecting To The Network From The Control Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 285 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 286: Settings To Use The Printer
Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 214 &...
Page 287 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
Page 288 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
Page 289 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
Page 290 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
Page 291 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
Page 292 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ Auto Error Solver Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds after displaying the error. 3.
Page 293: Setting Up Airprint
Administrator Information > > Settings to Use the Printer Setting Up AirPrint Items Explanation Print Order Select to print from the top or the last page. Number of Copies(1-999) Set the number of copies you want to print. Binding Margin Select the binding position.
Page 294: Configuring A Mail Server
Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Bonjour Location Enter location information such as the printer's placement within 127 bytes or less in Unicode (UTF-8). Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
Page 295 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
Page 296 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Checking a Mail Server Connection You can check the connection to the mail server by performing the connection check. 1. Access Web Config and select the Network tab > Email Server > Connection Test. 2.
Page 297: Setting A Shared Network Folder
Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause Connection to SMTP server failed. This message appears when an SMTP mismatch occurs between a server and a Change Secure Connection to None. client, or when the server does not support SMTP secure connection (SSL connection).
Page 298 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Important: When a multi-byte character is included in the computer name, saving the file to the shared folder may fail. In that case, change to the computer that does not include the Multi-byte character in the name or change the computer name.
Page 299 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Related Information “Example of Configuration for File Servers” on page 299 & “Example of Configuration for a Personal Computer” on page 304 & Example of Configuration for File Servers This explanation is an example for creating the shared folder on the root of the drive on the shared computer, such as the file server under the following condition.
Page 300 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 301 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 302 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
Page 303 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Page 304 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 305 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
Page 306 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 307 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 308 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Page 309 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 310 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
Page 311 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
Page 312 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.
Page 313: Making Contacts Available
Destination for scan data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
Page 314 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
Page 315 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Network Folder (SMB) Save to \\“Folder path” Enter the location where the target folder is located between 1 and 253 characters in Unicode (UTF-8), omitting "\\". User Name Enter a user name to access a network folder in 30 characters or less in Unicode (UTF-8).
Page 316 Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Select the destination that you want to register to the group, and then click Select. 6. Enter a Name and Index Word. 7. Select whether or not you assign the registered group to the frequently used group. Note: Destinations can be registered to multiple groups.
Page 317 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 318 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
Page 319 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 320 Administrator Information > > Settings to Use the Printer Making Contacts Available 13. On the sending completion screen, click OK. The printer's information is updated. Open the contacts from Web Config or printer's control panel, and then check that the contact is updated. Cooperation between the LDAP Server and Users When cooperating with the LDAP server, you can use the address information registered to the LDAP server as the destination of an email.
Page 321 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Authentication Method Select one of the methods. If you select Kerberos Authentication, select Kerberos Settings to make settings for Kerberos. To perform Kerberos Authentication, the following environment is required. ❏...
Page 322 Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Running Web Config on a Web Browser” on page 246 & LDAP Server Search Setting Items Items Settings and Explanation Search Base (Distinguished Name) If you want to search an arbitrary domain, specify the domain name of the LDAP server.
Page 323: Preparing To Scan
Administrator Information > > Settings to Use the Printer Preparing to Scan LDAP Server Connection Test References Messages Explanation Connection test was successful. This message appears when the connection with the server is successful. Connection test failed. This message appears for the following reasons: ❏...
Page 324 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.
Page 325: Making Basic Operation Settings For The Printer
Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Making Basic Operation Settings for the Printer Setting the Control Panel Setup for the printer's control panel. You can set up as follows. 1. Access Web Config and select the Device Management tab > Control Panel. 2.
Page 326 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Power Off Timer or Power Off Settings ❏...
Page 327: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4.
Page 328 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Initializing the settings If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the printer, and then setting up again. Cannot Access Web Config The IP address is not assigned to the printer.
Page 329: Managing The Printer
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...
Page 330: Administrator Settings
When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 331 Administrator Information > > Managing the Printer Administrator Settings 3. Select OK. Note: ❏ To set or change the locked menu items, click Administrator Login, and then enter the administrator password. ❏ To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter the administrator password.
Page 332 Administrator Information > > Managing the Printer Administrator Settings Related Information “Application for Configuring Printer Operations (Web Config)” on page 246 & Lock Setting Items for General Settings Menu This is a list of the Lock Setting items in Settings > General Settings on the control panel. Some functions can be set enabled or disabled individually.
Page 333 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock Paper Source Settings ✓ Printing Language ✓ Universal Print Settings ✓ PDL Print Configuration ✓ Auto Error Solver ✓ Memory Device Interface ✓ Thick Paper ✓ Quiet Mode Ink Drying Time Bidirectional...
Page 334 Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Scan Settings ✓ Confirm Recipient ✓ Email Server General Settings menu Panel Lock ✓...
Page 335 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ Register/Delete *1*4 ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Clear Internal Memory Data ✓ Security Settings ✓ Restrictions ✓...
Page 336 Administrator Information > > Managing the Printer Administrator Settings ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏ Changing user settings ❏ Settings > User Settings. Related Information “Lock Setting Items for General Settings Menu” on page 332 &...
Page 337 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Language : Settings > Language Control the changing of the language displayed on the control panel. Select On to change the languages. ❏ Access to Thick Paper : Settings > General Settings > Printer Settings > Thick Paper Control the changing of the settings of the Thick Paper function.
Page 338: Restricting Available Features
2. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed on the printer's control panel.
Page 339 Administrator Information > > Managing the Printer Restricting Available Features 4. Click Apply. Return to the user setting list after a specific length of time. Check that the user name you registered on User Name is displayed and changed Add to Edit. Related Information “Application for Configuring Printer Operations (Web Config)”...
Page 340: Disabling The External Interface
Administrator Information > > Managing the Printer Disabling the External Interface 1. Access Web Config and select the Product Security tab > Access Control Settings > Basic. 2. Select Enables Access Control. If you select Allows printing and scanning without authentication information, you can print or scan from the drivers that are not set with the authentication information.
Page 341: Monitoring A Remote Printer
Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print and scan.
Page 342 Administrator Information > > Managing the Printer Monitoring a Remote Printer To use this function, you need to set up the mail server before setting up notifications. Related Information “Configuring a Mail Server” on page 294 & Configuring Email Notification Configure email notification by using Web Config.
Page 343: Backing Up The Settings
Administrator Information > > Managing the Printer Backing Up the Settings Items Settings and Explanation Maintenance box: nearing end Notice when the maintenance box is nearing full. Administrator password changed Notice when administrator password has been changed. Paper out Notice when the paper-out error has occurred in the specified paper source.. Printing stopped* Notice when an error occurs, such as paper jam, paper cassette unset, or mismatch of paper size or type.
Page 344: Advanced Security Settings
Administrator Information > > Advanced Security Settings Security Settings and Prevention of Danger 4. Click Export. Important: If you want to export the printer’s network settings such as the device name and IPv6 address, select Enable to select the individual settings of device and select more items. Only use the selected values for the replacement printer.
Page 345 For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.
Page 346: Controlling Using Protocols
Administrator Information > > Advanced Security Settings Controlling Using Protocols Also, you can use Web Config by connecting the printer directly to the computer using an Ethernet cable, and then entering the IP address into a web browser. The printer can be connected in a secure environment after the security settings have been completed.
Page 347 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description LPR Settings You can specify whether or not to allow LPR printing. When this is enabled, you can print from the LPR port. RAW(Port9100) Settings You can specify whether or not to allow printing from the RAW port (Port 9100). When this is enabled, you can print from the RAW port (Port 9100).
Page 348 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Scanning Timeout (sec) Enter the communication timeout value for WSD scanning between 3 to 3,600 seconds. Device Name Displays the WSD device name. Location Displays the WSD location name. LLTD Settings Items Setting value and Description...
Page 349 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Require PIN Code when using IPP printing Select whether or not to require a PIN code when using IPP printing. If you select Yes, IPP print jobs without PIN codes are not saved in the printer.
Page 350: Using A Digital Certificate
Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Context Name Enter within 32 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. The number of characters that can be entered varies depending on the language.
Page 351 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config.
Page 352 Administrator Information > > Advanced Security Settings Using a Digital Certificate CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR. Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address.
Page 353 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ A certificate of the PEM/DER format obtained from a computer ❏ Private Key: You need to set. ❏ Password: Do not configure. ❏ CA Certificate 1/CA Certificate 2: Optional ❏...
Page 354 Administrator Information > > Advanced Security Settings Using a Digital Certificate Important: If you obtain a certificate using a CSR created from Web Config, you cannot import a deleted certificate again. In this case, create a CSR and obtain a certificate again. 1.
Page 355: Ssl/Tls Communication With The Printer
Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Configuring a CA Certificate When you set the CA Certificate, you can validate the path to the CA certificate of the server that the printer accesses. This can prevent impersonation. You can obtain the CA Certificate from the Certification Authority where the CA-signed Certificate is issued.
Page 356 Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Configuring Basic SSL/TLS Settings If the printer supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt communications. You can configure and manage the printer using Web Config while ensuring security. Configure encryption strength and redirect feature.
Page 357: Encrypted Communication Using Ipsec/Ip Filtering
Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Encrypted Communication Using IPsec/IP Filtering About IPsec/IP Filtering You can filter traffic based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining of the filtering, you can configure the printer to accept or block specified clients and specified data. Additionally, you can improve security level by using an IPsec.
Page 358 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 359 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
Page 360 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Page 361 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
Page 362 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
Page 363 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
Page 364 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
Page 365 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
Page 366 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
Page 367 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...
Page 368: Connecting The Printer To An Ieee802.1X Network
Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 246 & “Configuring a CA-signed Certificate” on page 351 & “Configuring a CA Certificate” on page 355 &...
Page 369 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation User ID Configure an ID to use for an authentication of a RADIUS server. Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters. Password Configure a password to authenticate the printer.
Page 370: Solving Problems For Advanced Security
Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Checking IEEE802.1X Network Status You can check the IEEE802.1X status by printing a network status sheet. Status ID IEEE802.1X Status Disable IEEE802.1X feature is disable. EAP Success IEEE802.1X authentication has succeeded and network connection is available. Authenticating IEEE802.1X authentication has not been completed.
Page 371 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Disabling the Security Function Using the Control Panel You can disable IPsec/IP Filtering or IEEE802.1X using the printer's control panel. 1. Select Settings > General Settings > Network Settings. 2.
Page 372 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms AH authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 *available for IKEv2 only Related Information “Encrypted Communication Using IPsec/IP Filtering” on page 357 & Cannot Communicate Suddenly The IP address of the printer has been changed or cannot be used.
Page 373 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Connect After Configuring IPsec/IP Filtering The settings of IPsec/IP Filtering are incorrect. Disable IPsec/IP filtering from the printer’s control panel. Connect the printer and computer and make the IPsec/IP Filtering settings again.
Page 374 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Update a Self-Signed Certificate The Common Name has not been entered. Common Name must be entered. Unsupported characters have been entered to Common Name. Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the common name.
Page 375 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid value below. Cause: Unsupported characters are contained in the file path and/or password. What to do: Make sure that the characters are entered correctly for the item. Invalid date and time.
Page 376: Using Epson Open Platform
“Importing a CA-signed Certificate” on page 352 & “Deleting a CA-signed Certificate” on page 353 & Using Epson Open Platform Epson Open Platform Overview Epson Open Platform is a platform to use Epson printers with the function provided by the server of the authentication system.
Page 377 You can acquire the logs of each device and user in cooperation with the server, and configure restrictions on the device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson Authentication System) or a third-party authentication system.
Page 378: Where To Get Help
Contacting Epson Support........
Page 379: Technical Support Web Site
Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.
Page 380: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk Toll Free: 800-120-5564 Our HelpDesk team can help you with the following over the phone: ❏...
Page 381 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline Phone: +62-1500-766...
Page 382 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail PEKANBARU Epson Service Jl. Tuanku Tambusai No. 459 A Kel. 0761- 8524695 Center PekanBaru Tangkerang barat Kec Marpoyan pkb-technical@epson-indonesia.co.id damai Pekanbaru - Riau 28282 pkb-admin@epson-indonesia.co.id...
Page 383: Help For Users In Malaysia
Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail BOGOR EPSON SALES AND Jl.Pajajaran No 15B Kel Bantarjati 0251- 8310026 SERVICE Bogor Kec Bogor Utara - JAWA BARAT bgr-admin@epson-indonesia.co.id 16153 bgr-technical@epson-indonesia.co.id...
Page 384: Help For Users In India
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 385 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Web Site: https://www.epson.com.ph/contact E-mail: customercare@epc.epson.com.ph Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Our Customer Care team can help you with the following over the phone: ❏...

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