Samsung WW11K8412OW User Manual
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Samsung WW11K8412OW User Manual

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Washing Machine
User manual
WW11K8412OW
Untitled-1 1
2017-11-17
5:31:17

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Summary of Contents for Samsung WW11K8412OW

  • Page 1 Washing Machine User manual WW11K8412OW Untitled-1 1 2017-11-17 5:31:17...

  • Page 2: Table Of Contents

    Critical cleaning warnings Installation What’s included Installation requirements Step-by-step installation Environment Before you start Initial settings Laundry guidelines Detergent drawer guidelines Operations Control panel Simple steps to start Cycle overview Special features Settings Samsung Smart Home app English Untitled-1 2 2017-11-17 5:31:17...
  • Page 3 Maintenance Drum clean Smart Check Emergency drain Cleaning Recovery from freezing Care against an extended time of disuse Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Specification sheet English 3 Untitled-1 3 2017-11-17 5:31:17...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.

  • Page 6: Critical Installation Warnings

    Safety information 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. 5. The new hose-sets supplied with the appliance are to be used and old hose-sets should not be reused.
  • Page 7 • Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket so that the cord is running towards the floor. • If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire.

  • Page 8: Installation Cautions

    Safety information This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible. •...
  • Page 9 • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power plug and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.

  • Page 10: Usage Cautions

    Safety information Do not let children (or pets) play in or on your washing machine. The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside. Usage cautions CAUTION When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp, soft cloth.
  • Page 11 Using the product for business purposes qualifies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 12 Safety information Do not insert your hand into the detergent drawer. • This may result in injury as your hand may be caught by the detergent input device. • The liquid detergent guide (applicable models only) is not used for powder detergent. Remove the guide when using powder detergent.

  • Page 13: Critical Cleaning Warnings

    • Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance. Do not wash clothing with large buckles, buttons or other heavy metal objects. Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions.

  • Page 14: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer...
  • Page 15 Spanner Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent container NOTE • Bolt caps: The provided number (3 to 6) of bolt caps depends on the model. • Hot water hose: Applicable models only. • Liquid detergent container: Applicable models only. English 15 Untitled-1 15 2017-11-17...

  • Page 16: Installation Requirements

    Drain • Improperly connected grounding Samsung recommends a standpipe in conductors may cause electric shock. height of 60-90 cm. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
  • Page 17 Flooring Alcove installation For best performance, the washing Minimum clearance for stable operation: machine must be installed on a solid floor. Sides 25 mm Wood floors may need to be reinforced 25 mm to minimize vibration and/or unbalanced Rear 50 mm loads.

  • Page 18: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 °C) •...
  • Page 19 3. Close all plastic bolt caps on the rear of the washing machine. WARNING Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. English 19 Untitled-1 19 2017-11-17 5:31:19...
  • Page 20 Installation STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet. 3. When levelling is complete, tighten the nuts using the spanner.
  • Page 21 3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5 mm (*). 4. Insert the adaptor into the water tap, and tighten the screws while lifting up the adaptor. 5. Turn part (C) in the arrow direction to tighten it.
  • Page 22 WARNING If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause electric shock. CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.
  • Page 23 For models with an additional hot water inlet: 1. Connect the red end of the hot water hose to the hot water inlet on the back of the machine. 2. Connect the other end of the hot water hose to the hot water tap. Aqua stop hose (applicable models only) The aqua stop hose alerts users of a risk of water leaks.

  • Page 24: Environment

    Installation STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor.

  • Page 25: Before You Start

    Before you start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration. 1. Press Power to turn on the washing machine. 2. Press and hold Smart Control for 3 seconds. 3.
  • Page 26 Before you start STEP 2 Empty pockets Empty all the pockets of your laundry items • Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out •...
  • Page 27 STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Make sure to use the laundry detergent that is designed for automatic washing machines. NOTE •...

  • Page 28: Detergent Drawer Guidelines

    Before you start 2. Put the laundry in the drum on top of the capsule. CAUTION For cycles using cold water or cycles that complete in less than one hour, it is recommended to use a liquid detergent. Otherwise, the capsule may not dissolve completely.
  • Page 29 - Ball or net types • To prevent the compartment from clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being applied. To apply washing agents to the detergent drawer 1. Slide open the detergent drawer. 2.
  • Page 30 Before you start 4. If you want to prewash, apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer. 5. Close the detergent drawer. CAUTION • Do not apply powder detergent to the liquid detergent container. •...
  • Page 31 To use liquid detergent (applicable models only) First insert the provided liquid detergent container in the main-wash compartment. Then, apply liquid detergent to the container below the marked max line (A). English 31 Untitled-1 31 2017-11-17 5:31:23...

  • Page 32: Operations

    Operations Control panel 01 Cycle Selector Turn the dial to select a cycle. The display shows current cycle information and estimated time 02 Display remaining, or an information code when a problem occurs. Press to change the water temperature for the current cycle. 03 Temp.

  • Page 33: Simple Steps To Start

    For more information on the options, see the “Special features” section. Simple steps to start 1. Press Power to turn on the washing machine. 2. Turn the Cycle Selector to select a cycle. 3. Change the cycle settings (Temp., Rinse, and Spin) as necessary. 4.

  • Page 34: Cycle Overview

    Operations Cycle overview Standard cycles Cycle Description & Max load (kg) • For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the rinse COTTON count are automatically adjusted according to the load. • Optimal performance with lower energy for cotton fabrics, bed linens, table linens, underwear, towels, or shirts.
  • Page 35 Cycle Description & Max load (kg) • Fast completion within 1 hour for everyday items such as underwear and shirts. SUPER SPEED • The cycle time will differ depending on the water supply conditions, and the load and type of laundry. •...
  • Page 36 Operations Specialty cycle Six specialty cycles are designed to effectively remove specific types of stains and dirt that may accumulate on specific types of activities ranging from household work to professional mountain-climbing. Cycle Description & Max load (kg) • This cycle removes food spills and cooking stains Cooking &...
  • Page 37 Options Option Description • This will add a preliminary washing cycle before the main Pre Wash wash cycle. • For badly soiled laundry. The operation time for each cycle is Intensive longer than normal. • Bubble Soak helps remove a variety of stubborn stains. •...
  • Page 38 Operations Delay End You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish. 1.

  • Page 39: Special Features

    Special features AddWash When the AddWash indicator is on, you can stop operation of the machine and put additional laundry or softener into the drum. The Add Door opens by more than 130° for easy access. 1. Press Start/Pause to stop operation. 2.
  • Page 40 Operations • When using hot water for the wash, the Add Door may appear to leak water after opening and closing the Add Door. This is normal, simply because steam emerging from the open Add Door has cooled and formed water drops on the surface. •...

  • Page 41: Settings

    Settings NOTE Press and hold Smart Control for 3 seconds to enter the Settings screen. Once To add detergent or more laundry in the you change settings as necessary, press drum, or to change the cycle settings in Options to return to the main screen. the Child Lock state, you must first stop or release the Child Lock.
  • Page 42 Operations Brightness Easy Connection Set or change the screen brightness. Easy Connection enables you to easily configure the network settings including 1. Press the Up/Down arrows to select the authentication procedure. Brightness and press OK. 1. Press the Up/Down arrows to select 2.

  • Page 43: Samsung Smart Home App

    Preparation 1. To enable the app, you are required to enter your Samsung account. You will be guided in creating a Samsung account if you don't have one directly on the app. No other app is necessary for this purpose.
  • Page 44 • If you run the app without being logged in, you will see the Account guidance screen. Once logged in, you can change your account settings in Settings > Account. • Samsung smartphone users can automatically log into the app once registering their account in Settings.
  • Page 45 Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name.

  • Page 46: Maintenance

    Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Drum clean Perform this cycle regularly to clean the drum and to remove bacteria from it. 1. Press Power to turn on the washing machine. 2.

  • Page 47: Smart Check

    Smart Check To enable this function, you must first download the Samsung Smart Washer at the Play Store or the App Store, and install it on a mobile device featuring the camera operation. The Smart Check function has been optimized for: Galaxy &...

  • Page 48: Emergency Drain

    Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Gently press the top area of the filter cover to open.

  • Page 49: Cleaning

    Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Add Door 1. Open the Add Door. 2. Use a wet cloth to clean the Add Door. - Do not use cleaning agents.
  • Page 50 Maintenance Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord. 2. Close the water tap. 3. Loosen and disconnect the water hose from the back of the washing machine. Cover the hose with a cloth to prevent water from gushing out.
  • Page 51 Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2.
  • Page 52 Maintenance Detergent drawer 1. While holding down the release lever (A) inside the drawer, slide open the drawer. 2. Remove the liquid detergent container from the drawer. 3. Clean the drawer components in flowing water using a soft brush. 4. Clean the drawer recess using a soft brush.

  • Page 53: Recovery From Freezing

    Recovery from freezing The washing machine may freeze when it drops below 0 °C. 1. Turn off the washing machine, and unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3. Disconnect the water hose, and soak it in warm water. 4.

  • Page 54: Troubleshooting

    Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure the washing machine is plugged in. • Make sure the door is properly closed. • Make sure the water taps are open. •...
  • Page 55 Problem Action • Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door Does not drain and/ is closed.
  • Page 56 Troubleshooting Problem Action • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press Start/Pause to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed.

  • Page 57: Information Codes

    - When the drum wash or drum drying cycle is running that does not involve additional laundry If a problem persists, contact a local Samsung service centre. Information codes If the washing machine fails to operate, you may see an information code on the screen.
  • Page 58 Water has overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. Check the drain hose. • Make sure the end of the drain hose is placed on the floor.
  • Page 59 The MEMS sensor is not working properly. • Turn the machine off, and restart the cycle. • If the information code remains, contact a local Samsung service centre. Check communications between the main and the inverter PBAs. • Depending on the state, the machine may automatically returns to normal operation.
  • Page 60 The Add Door lock/unlock is not working properly. • Turn the machine off, and restart the cycle. • If the information code remains, contact a local Samsung service centre. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-1 60...

  • Page 61: Specifications

    Specifications Fabric care chart The following symbols provide garment care directions. The care labels include four symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary). The use of symbols ensures consistency among garment manufacturers of domestic and imported items.

  • Page 62: Protecting The Environment

    Specifications Protecting the environment • This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the door so that animals and small children cannot get trapped inside the appliance.

  • Page 63: Specification Sheet

    Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WW11K8412OW Dimensions W600 × D600 × H850 (mm) Water pressure 50-800 kPa Net weight 76.0 kg Wash and spin capacity 11.0 kg...
  • Page 64 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT 1300 362 603 (Other) AUSTRALIA www.samsung.com/au/support 1300 425 299 (HHP) 0800 726 786 (All Product) NEW ZEALAND www.samsung.com/nz/support 0800 6 726 786 (Support for Smart Mobile Devices) DC68-03648B-03 Untitled-1 64...

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