Troubleshooting - Electrolux WELLQ7 EHVS35S2AU Instruction Book

Problem
The product stops or
doesn't start
Low suction power
Product is not
charging
Charging is taking
longer than 4 hours
Brush roll doesn't
rotate
Headlights in the floor
nozzle do not work
The Brush Roll Clean
function does not work
The brush roll in the
Bed Pro nozzle is not
rotating
WARNING
This product contains Lithium-ion rechargable batteries. Do not dispose of Lithium-ion batteries with household waste. Federal
and State regulations required proper recycling or disposal of Lithium-ion batteries. Contact your State and Local goverment
agencies for recycle and disposal instructions.
T R O U B L E S H O O T I N G
Cause
The product might be overheated:
The battery is empty (last LED blinks)
Water / Liquid has been sucked
into the product.
Filters are dirty
Dust container is full
Floor nozzle is blocked
Air channel is blocked
Product is not placed correctly
in the charging stand
Charger plug is not plugged in
Charging will not occur if room
temperature is below 41°F or over
95°F to protect the battery and
electronics.
Room temperature is over 95°F
Floor nozzle not properly attached
to the cleaner
Brush roll is jammed
Brush roll clean has been used
for longer than 30 seconds.
Too much fibres or hairs in the
brush roll
Solution
Turn off the vacuum cleaner; check if the nozzle,
cyclone or filters are blocked.
Let the product cool down for minimum 2 hours
If the product still does not work, contact an authorized
Electrolux service centre.
Charge the vacuum cleaner.
Stop the product and let it dry for 48h.
Do not put the product in the charging stand!
If the product is still not working anymore contact an
authorized Electrolux service centre.
Note: Damage to the motor caused by water or liquids
is not covered by the warranty.
Wash the filters and put them back according to the
instruction manual.
If needed replace the filters (www.electrolux.com)
Empty the dust container and clean the filter.
Remove floor nozzle and check if something is stuck in
the nozzle / brushroll
Remove the handheld cleaner to check if something is
stuck in the nozzle
Make sure that the contact plates on the back side
of the vacuum cleaner are in contact with the charging
pins on the stand.
Make sure charger plug is connected to charging stand
socket, and charging adapter is plugged into the wall socket.
Store/charge the product indoor and in a room
temperature between 41 - 95°F.
Charging time will be longer if the temperature is high,
which is normal. Store/charge the product in a normal
room temperature.
Attached the floor nozzle so the button locks it in place.
Remove the brush roll and clear the brush roll from hairs
and fibres.
Put the vacuum cleaner in charging stand for at least
5 minutes to reset the Brush Roll Clean function.
Remove the brush roll and clear the brush roll from
hairs and fibres