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Dell PowerProtect DD6900 Manual

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Dell EMC PowerProtect DD6900
Field Replacement Unit and Customer Replacement
Unit Guide
7.X
August 2021
Rev. 07

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Summary of Contents for Dell PowerProtect DD6900

  • Page 1 Dell EMC PowerProtect DD6900 Field Replacement Unit and Customer Replacement Unit Guide August 2021 Rev. 07...

  • Page 2: Table Of Contents

    Contents Figures............................7 Tables............................10 Chapter 1: FRU and Upgrade Overview..................12 Tools and supplies needed............................... 12 Safety overview..................................13 Safety instructions...............................13 Establish a serial management connection to the PowerProtect system............14 Establish a serial connection to the serial port..................... 14 Establish an SOL connection.............................15 Component characteristics.............................
  • Page 3 Shut down and disconnect the system........................36 Extend the system from the cabinet..........................36 Remove the system cover...............................37 Removing the air shroud..............................38 Remove expansion card riser 2............................38 Remove the network daughter card..........................39 Install the network daughter card..........................39 Install expansion card riser 2............................40 Installing the air shroud..............................41 Install the system cover..............................41 Slide the system into the cabinet..........................42...
  • Page 4 Remove the system cover............................... 71 Remove the NVRAM module............................72 Install the NVRAM module.............................. 73 Install the system cover..............................73 Slide the system into the cabinet..........................74 Reconnect and power on the system...........................75 Verify the new NVRAM module............................. 75 Restore the HA configuration............................76 Chapter 10: Replace the Trusted Platform Module (TPM)............
  • Page 5 Install a processor and heat sink module........................100 Installing the air shroud..............................101 Install the system cover..............................102 Slide the system into the cabinet..........................102 Reconnect and power on the system.........................103 Verify the replacement CPU............................103 Restore the HA configuration............................104 Chapter 13: Replace the system board..................105 Verify the status of the system board........................
  • Page 6 Shut down and disconnect the system........................133 Extend the system from the cabinet.......................... 134 Identifying the rail kit components..........................134 Remove the system from the cabinet........................136 Removing the rails................................137 Remove the original CMA brackets..........................138 Attach the new CMA brackets.............................138 Install the rails...................................140 Secure the rail assemblies to the cabinet........................141 Install the system in the cabinet..........................

  • Page 7: Figures

    Figures Maintenance connections............................14 Drive fault LED................................18 Removing the front bezel............................19 Removing a hard drive............................19 Installing a hard drive.............................. 20 Installing the front bezel............................21 Drive fault LED................................21 Remove the system cover.............................26 Removing cooling fan............................. 26 Installing cooling fan..............................27 Remove the system cover.............................
  • Page 8 Removing the integrated storage controller cable..................88 Installing the integrated storage controller card....................89 Installing the integrated storage controller card cable...................89 Installing expansion card riser 1..........................90 Remove the system cover.............................96 Removing the air shroud............................96 Installing the air shroud............................101 Remove the system cover...........................
  • Page 9 Install the first separator............................145 Install the first arm..............................145 Close the first arm..............................146 Install the second separator..........................146 Install the second arm............................147 Close the second arm............................147 Figures...

  • Page 10: Tables

    Tables Communications settings............................14 NIC LED states................................. 44 Memory mapping..............................46 Slot assignments..............................58 Tables...
  • Page 11 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 12: Chapter 1: Fru And Upgrade Overview

    FRU and Upgrade Overview The tool, safety, and connection information in this chapter applies to all component replacement procedures for the PowerProtect system. Verify that the required tools are available, review the safety information, and connect to the system before proceeding. This chapter contains the following information: Topics: •...

  • Page 13: Safety Overview

    ● To comply with applicable safety, emission, and thermal requirements, covers must not be removed and all bays must be fitted with plug-in modules. ● For ESD protection, Dell EMC recommends that you wear a suitable antistatic wrist or ankle strap. Observe all conventional ESD precautions when handling plug-in modules and components.

  • Page 14: Establish A Serial Management Connection To The Powerprotect System

    Establish a serial management connection to the PowerProtect system About this task The PowerProtect system supports a direct serial connection, or Serial over LAN (SOL). Both methods cannot be enabled at the same time. The serial port and Ethernet ports are located on the back of the system, below the three PCI risers. The serial port is located on the back of the system.

  • Page 15: Establish An Sol Connection

    ● console com2 ● connect Component characteristics The following table lists the replaceable components, whether the component is hot-swappable, and whether the procedure can be completed by a customer (CRU) or a Dell EMC or partner technician (FRU): Component Hot-swappable CRU/FRU...
  • Page 16 About this task For single node systems and HA pairs that have already failed over to the standby node, skip these steps. Steps 1. Enter the management IP address of the node containing the failed component into a web browser, and login as sysadmin. 2.

  • Page 17: Chapter 2: Replace An Operating System Disk

    Replace an Operating System Disk Complete the following procedure to replace a disk mounted in the front of the chassis. This CRU can be completed with the system powered on. After replacing the disk, it takes approximately 2 hours for the disk rebuild process to complete. NOTE: This is an estimate, and the rebuild may take significantly longer depending on the amount of activity on the system.

  • Page 18: Remove The Front Bezel To Access Front Panel Hard Drives

    Figure 2. Drive fault LED 2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed disk. CAUTION: The physical labeling of the disks on the system chassis, and the disk numbering in do not match. The physical labeling starts with Disk 0, and starts with Disk 1.

  • Page 19: Remove A Hard Drive

    Figure 3. Removing the front bezel Remove a hard drive Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. Steps 1. Press the release button to open the hard drive release handle. 2. Holding the handle, slide the hard drive out of the hard drive slot. Figure 4.

  • Page 20: Install The Hard Drive

    Install the hard drive Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. Steps 1. Press the release button on the front of the hard drive to open the release handle. 2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane. 3.

  • Page 21: Verify The Replacement Drive

    Figure 6. Installing the front bezel Verify the replacement drive About this task Complete the following tasks to verify the replacement disk. Steps 1. Verify the drive fault LED on the left control panel at the front of the system is off. Figure 7.
  • Page 22 3. Run the disk show hardware command to verify all the disks appear correctly. 4. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 5. Run the disk show state command to verify the disk rebuild status. Replace an Operating System Disk...

  • Page 23: Chapter 3: Replace A Cache Tier Disk

    Replace a Cache Tier Disk Complete the following procedure to replace a Cache Tier disk mounted in the front of the chassis. This CRU can be completed with the system powered on. Cache Tier disks are not RAID protected, so no disk rebuild is required. CAUTION: This procedure applies to single node systems only.

  • Page 24: Chapter 4: Replace A Fan

    Replace a Fan The system contains fans in the front of the chassis. Complete the following procedure to replace a failed fan. This CRU can be completed with the system powered on. Topics: • Identify a failed fan • Extend the system from the cabinet •...

  • Page 25: Extend The System From The Cabinet

    The following table shows the physical layout of the fans as seen from the front of the system. Left fan assembly Right fan assembly Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6 Extend the system from the cabinet Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU components, or to remove the system from the cabinet.

  • Page 26: Remove The Cooling Fan

    Figure 8. Remove the system cover Remove the cooling fan Steps Press the release tab and lift the cooling fan out of the cooling fan assembly. Figure 9. Removing cooling fan Install the cooling fan Steps Holding the release tab, align the connector at the base of the cooling fan with the connector on the system board. Replace a Fan...

  • Page 27: Install The System Cover

    Figure 10. Installing cooling fan Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.

  • Page 28: Slide The System Into The Cabinet

    Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 29: Verify The Replacement Fan

    Verify the replacement fan Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to verify the replacement fan. Steps 1. Use the enclosure show fans command to check the status of each fan. Record the failed fan. # enclosure show fans 1 Enclosure Description...
  • Page 30 3. Optionally run the ha failover command on the current active node to fail the system back to the original active node. Replace a Fan...

  • Page 31: Chapter 5: Replace A Power Supply

    Replace a Power Supply The system contains two power supplies in the rear of the chassis. Complete the following procedure to replace a failed power supply. This CRU can be performed with the system powered on. Topics: • Identify a failed power supply •...

  • Page 32: Remove A Power Supply

    # alerts show current Object Message --------- ----------------- Encl=1:PowerSupply=2 EVT-ENVIRONMENT-00026: Power supply has failed --------- ----------------- 3. Enter the enclosure show powersupply command to check the status of each power supply. # enclosure show powersupply This command may take up to a minute to complete. Please wait... --------- ----------- -------...

  • Page 33: Install The Power Supply Unit

    Install the power supply unit Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with Single and Dual CMA Solutions provides additional details about installing power supplies with the cable management arms installed on the back of the system.

  • Page 34: Restore The Ha Configuration

    # enclosure show powersupply This command may take up to a minute to complete. Please wait... --------- ----------- ------- ------ Enclosure Description Status --------- -------------- ------- Power module 1 Power module 2 --------- -------------- ------- 2. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts Restore the HA configuration...

  • Page 35: Chapter 6: Replace The Network Daughter Card

    Replace the Network Daughter Card The system uses a network daughter card that contains 4 x 10 GbE ports. If a port fails, the whole card requires replacement. Complete the following procedure to replace the network daughter card. This CRU is not hot-swappable, and requires a system shutdown to replace. Topics: •...

  • Page 36: Shut Down And Disconnect The System

    The ports are labeled ethMa, ethMb, ethMc, and ethMd from left to right. Shut down and disconnect the system Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to shut down and disconnect the system.

  • Page 37: Remove The System Cover

    Remove the system cover Steps 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 38: Removing The Air Shroud

    Removing the air shroud Steps Hold the air shroud at both ends and lift it away from the system. Figure 12. Removing the air shroud Remove expansion card riser 2 Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. Steps 1.

  • Page 39: Remove The Network Daughter Card

    Figure 13. Removing expansion card riser 2 Remove the network daughter card Steps 1. Using a Phillips #2 screwdriver, loosen the captive screws that secure the network daughter card (NDC) to the system board. 2. Hold the NDC by the edges on either side of the touch points, and lift to remove it from the connector on the system board. 3.

  • Page 40: Install Expansion Card Riser 2

    2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3. Press the touch points on the card until the card connector is firmly seated on the system board connector. 4. Using a Phillips #2 screwdriver, tighten the captive screws to secure the NDC to the system board. Figure 15.

  • Page 41: Installing The Air Shroud

    Installing the air shroud Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 17.

  • Page 42: Slide The System Into The Cabinet

    Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 43: Verify The Replacement Network Daughter Card

    Steps 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from the rack.

  • Page 44: Restore The Ha Configuration

    2. Activity LED indicator The NIC LEDs have the following states: Table 2. NIC LED states Link indicator state Activity indicator state Meaning Green Blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received.
  • Page 45 datadomain-ha3a-p1.emc.com active online -------------------------- --------- --------- -------- 3. Optionally run the ha failover command on the current active node to fail the system back to the original active node. Replace the Network Daughter Card...

  • Page 46: Chapter 7: Replace A Dimm

    Replace a DIMM The following table lists the memory capacity and the number of DIMMs installed in the system. Table 3. Memory mapping Memory capacity Number of DIMMs 288 GB 12 x 16 GB + 12 x 8 GB This CRU is not hot-swappable, and requires a system shutdown to replace. CAUTION: If any components are not fully seated, the system may not boot upon completion of the procedure.
  • Page 47 # alert show history 2. Enter the enclosure show memory command. # enclosure show memory Enclosure 1 Number of DIMMS : 24 Memory Size: 294912 MiB Locator Speed(MHz) Size(MiB) Part No. Serial No. ------- ---------- --------- ------------------ ---------- 2400 16384 18ASF2G72PDZ-2G6E1 F0086935 2400 16384...

  • Page 48: Shut Down And Disconnect The System

    Shut down and disconnect the system Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to shut down and disconnect the system. Steps 1.

  • Page 49: Remove The System Cover

    Remove the system cover Steps 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 50: Remove The Memory Module

    Figure 20. Removing the air shroud Remove the memory module Prerequisites WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.

  • Page 51: Install The Memory Module

    Figure 21. Removing a memory module Install the memory module Prerequisites CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Steps 1.

  • Page 52: Installing The Air Shroud

    Figure 22. Installing a memory module Installing the air shroud Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 23.

  • Page 53: Install The System Cover

    Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.

  • Page 54: Reconnect And Power On The System

    Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Steps 1. Close the cable management arms. 2. Prepare the terminal session. 3. Reconnect the AC power cords to the power supplies. NOTE: The system may not power on automatically after plugging in the AC power cords.

  • Page 55: Restore The Ha Configuration

    NOTE: The DIMM part numbers and serial numbers are displayed by the command, but truncated from the sample output below for readability. # enclosure show memory Enclosure 1 Number of DIMMS : 24 Memory Size: 274658 MiB Locator Speed(MHz) Size(MiB) ------- ---------- ---------...
  • Page 56 datadomain-ha3a-p1.emc.com active online -------------------------- --------- --------- -------- 3. Optionally run the ha failover command on the current active node to fail the system back to the original active node. Replace a DIMM...

  • Page 57: Chapter 8: Replace A Pcie Hba (Sas, Fc, Or Nic)

    Replace a PCIe HBA (SAS, FC, or NIC) The system uses a variety of PCIe HBAs to provide network, FC, or storage connectivity. If a port fails, the whole card requires replacement. CAUTION: This procedure does not apply to replacing the NVRAM module. Complete the following procedure to replace an HBA.

  • Page 58: Shut Down And Disconnect The System

    Table 4. Slot assignments Description Slot QLogic, 41164 4 Port, 10GbE SFP+ PCIe, Full Height 5, 8, 1 QLogic, 41164 4 Port, 10GBASE-T PCIe, Full Height 5, 8, 1 QLogic, 41164 4 Port, 10GBASE-T PCIe, Low Profile QLogic, 41262 2 Port, 25Gb SFP28 PCIe, Full Height 5, 8, 1 QLogic, 41262 2 Port, 25Gb SFP28 PCIe, Low Profile HBA330 SAS Controller, 12Gbps Mini card...

  • Page 59: Extend The System From The Cabinet

    Extend the system from the cabinet Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU components, or to remove the system from the cabinet. Steps 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet.

  • Page 60: Remove An Expansion Card From An Expansion Card Riser

    Figure 25. Remove the system cover Remove an expansion card from an expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task NOTE: This procedure describes and illustrate expansion card removal from each type of expansion card riser. Refer to the applicable illustration to aid in removal of the expansion card from the expansion card riser.

  • Page 61: Removing The Expansion Card From Expansion Card Riser 1

    Figure 26. Removing the expansion card from expansion card riser 1 Figure 27. Removing the expansion card from expansion card riser 2 Replace a PCIe HBA (SAS, FC, or NIC)

  • Page 62: Install Expansion Card Into Expansion Card Riser

    Figure 28. Removing the expansion card from expansion card riser 3 Install expansion card into expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task NOTE: When installing a card into riser 2 or 3, open the PCIe card holder latch. Steps 1.

  • Page 63: Installing Expansion Card Into Expansion Card Riser 1

    Figure 29. Installing expansion card into expansion card riser 1 Figure 30. Installing expansion card into expansion card riser 2 Replace a PCIe HBA (SAS, FC, or NIC)

  • Page 64: Install The System Cover

    Figure 31. Installing expansion card into expansion card riser 3 Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1.

  • Page 65: Slide The System Into The Cabinet

    Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 66: Verify The Pcie Hba Replacement

    Steps 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from the rack.
  • Page 67 This node is changed to online state. Node is going down for reboot. 2. Run the ha status command to verify that the HA pair is back online, and can failover. HA System Name: datadomain-ha3a.emc.com HA System Status: highly available Node Name Node ID Role...

  • Page 68: Chapter 9: Replace An Nvram Module

    Replace an NVRAM module The NVRAM module is located in slot 2. CAUTION: This procedure does not apply to replacing the PCIe NIC, FC, or SAS module. Complete the following procedure to replace an NVRAM module. This FRU is not hot-swappable, and requires a system shutdown to replace. Topics: •...

  • Page 69: Ha Standby Node Nvram Data Erasure

    2. Run the system erase nvram-flash command to erase the data on the NVRAM. CAUTION: This command must be run by a qualified Dell EMC user with SE permissions, otherwise the system displays a message such as **** This command is not available for this user. The SE user must also provide the sysadmin password to confirm the command.

  • Page 70: Shut Down And Disconnect The System

    Shut down and disconnect the system Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to shut down and disconnect the system. Steps 1.

  • Page 71: Remove The System Cover

    Remove the system cover Steps 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 72: Remove The Nvram Module

    Remove the NVRAM module Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task NOTE: This procedure describes and illustrates NVRAM module removal from slot 2 in expansion card riser 1. Steps 1. If applicable, disconnect the cables from the expansion card in slot 1 (the top slot in riser 1). 2.

  • Page 73: Install The Nvram Module

    Install the NVRAM module Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task NOTE: This procedure describes and illustrates NVRAM module installation in slot 2 in expansion card riser 1. Steps 1. Pull the expansion card latch. 2.

  • Page 74: Slide The System Into The Cabinet

    3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2.

  • Page 75: Reconnect And Power On The System

    Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Steps 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure.

  • Page 76: Restore The Ha Configuration

    5. Run the system show hardware command to verify the hardware configuration is the same as it was before replacing the NVRAM module. # system show hardware Slot Vendor Device Ports ---- ------- ------------------------------- -------------- QLogic QL41000 4x 10GBase-T (NDC) Ma, Mb, Mc, Md (empty) (empty)

  • Page 77: Chapter 10: Replace The Trusted Platform Module (Tpm)

    Replace the Trusted Platform Module (TPM) The PowerProtect system uses a TPM to secure the system. Complete the following procedure to replace the TPM. This FRU is not hot-swappable, and requires a system shutdown to replace. Topics: • Verify the status of the TPM •...

  • Page 78: Extend The System From The Cabinet

    Steps 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

  • Page 79: Locate The Tpm

    Figure 36. Remove the system cover Locate the TPM About this task The TPM is connected to the system board, behind the internal SAS HBA330 (PERC) module that is next to the PCIe riser1 as shown in the image. Figure 37. TPM location Replace the Trusted Platform Module (TPM)

  • Page 80: Upgrading The Trusted Platform Module

    Upgrading the Trusted Platform Module About this task CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key.

  • Page 81: Slide The System Into The Cabinet

    Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place.

  • Page 82: Reconnect And Power On The System

    Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Steps 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure.

  • Page 83: Initializing The Tpm 2.0 For Txt Users

    For more information, see https://technet.microsoft.com/en-us/library/cc753140.aspx. The TPM Status changes to Enabled, Activated. Initializing the TPM 2.0 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3.

  • Page 84: Chapter 11: Replace The Hba330 Sas Controller

    Complete the following steps to verify the HBA330. NOTE: The DD OS software lists the HBA330 as PERC1 Dell Storage Cntlr.12GB-SASHBA Steps Run the disk show hardware command, and if any of the following disks are not reported, the HBA 330 requires...

  • Page 85: Shut Down And Disconnect The System

    Shut down and disconnect the system Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to shut down and disconnect the system. Steps 1.

  • Page 86: Remove The System Cover

    Remove the system cover Steps 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 87: Remove Expansion Card Riser 1

    Remove expansion card riser 1 Prerequisites Follow the safety guidelines. Steps 1. If installed, remove the expansion cards from the riser. 2. Disconnect any cables connected to the riser. 3. Press the release latches, and lift the riser from the riser connector on the system board. Figure 40.

  • Page 88: Install The Integrated Storage Controller Card

    Figure 41. Removing the integrated storage controller cable 3. Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board. NOTE: Do not remove the interposer board. 4.

  • Page 89: Install Expansion Card Riser 1

    Figure 42. Installing the integrated storage controller card 4. Route the integrated storage controller card cable along the wall of the system. 5. Align the screws on the integrated storage controller card cable with the screw holes on the connector. 6.

  • Page 90: Install The System Cover

    Figure 44. Installing expansion card riser 1 Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.

  • Page 91: Slide The System Into The Cabinet

    Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 92: Verify The Replacement Hba330

    Steps 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from the rack.
  • Page 93 Broadcast message from root (Wed Jul 22 17:03:32 2020): The system is going down for reboot NOW! This node is changed to online state. Node is going down for reboot. 2. Run the ha status command to verify that the HA pair is back online, and can failover. HA System Name: datadomain-ha3a.emc.com HA System Status: highly available Node Name...

  • Page 94: Chapter 12: Replace A Cpu

    Replace a CPU Complete the following procedure to replace a CPU. This FRU is not hot-swappable, and requires a system shutdown to replace. Topics: • Verify the status of the CPU • Shut down and disconnect the system • Extend the system from the cabinet •...

  • Page 95: Extend The System From The Cabinet

    Steps 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

  • Page 96: Removing The Air Shroud

    Figure 45. Remove the system cover Removing the air shroud Steps Hold the air shroud at both ends and lift it away from the system. Figure 46. Removing the air shroud Replace a CPU...

  • Page 97: Remove Processor And Heat Sink Module

    Remove processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Steps 1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink. NOTE: Ensure that you loosen one screw before moving on to the next screw.

  • Page 98: Install The Processor Into A Processor And Heat Sink Module

    4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the processor from the bracket. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Install the processor into a processor and heat sink module Steps...
  • Page 99 NOTE: Ensure that the processor and the bracket are placed in the tray before you install the heat sink. 3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 4.

  • Page 100: Install A Processor And Heat Sink Module

    Install a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it.

  • Page 101: Installing The Air Shroud

    Installing the air shroud Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 47.

  • Page 102: Install The System Cover

    Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.

  • Page 103: Reconnect And Power On The System

    Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Steps 1. Close the cable management arms. 2. Prepare the terminal session. 3. Reconnect the AC power cords to the power supplies. NOTE: The system may not power on automatically after plugging in the AC power cords.

  • Page 104: Restore The Ha Configuration

    # alerts show current No active alerts Restore the HA configuration Bring the HA configuration back online after completing the maintenance activity. About this task For single node systems, skip these steps. Steps 1. Run the ha online command on the node where the maintenance was performed to bring the HA configuration back online.

  • Page 105: Chapter 13: Replace The System Board

    Replace the system board Complete the following procedure to replace the system board. This FRU is not hot-swappable, and requires a system shutdown to replace. After a system board replacement, user-configured iDRAC settings and users are reset. Those settings must be reconfigured manually.

  • Page 106: Shut Down And Disconnect The System

    About this task Complete the following steps to verify the system board. Steps Shut down and disconnect the system Prerequisites Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system page 14. About this task Complete the following steps to shut down and disconnect the system.

  • Page 107: Extend The System From The Cabinet

    Extend the system from the cabinet Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU components, or to remove the system from the cabinet. Steps 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet.

  • Page 108: Remove The System Cover

    Remove the system cover Steps 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 109: Remove The Cooling Fan Assembly

    Figure 49. Removing the air shroud Remove the cooling fan assembly Steps 1. Lift the release levers to unlock the cooling fan assembly from the system. 2. Hold the release levers, and lift the cooling fan assembly away from the system. Replace the system board...

  • Page 110: Remove Expansion Card Risers

    Figure 50. Removing the cooling fan Remove expansion card risers The expansion card risers contain all the PCIe HBAs installed in the system, including the NVRAM card, SAS HBAs, and NICs. Remove these cards as directed below. Remove expansion card riser 1 Prerequisites Follow the safety guidelines.

  • Page 111: Remove Expansion Card Riser 2

    Figure 51. Removing expansion card riser 1 Remove expansion card riser 2 Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. Steps 1. If installed, remove expansion cards installed on the riser. 2. Disconnect any cables connected to the riser. 3.

  • Page 112: Remove Expansion Card Riser 3

    Figure 52. Removing expansion card riser 2 Remove expansion card riser 3 Prerequisites Follow the safety guidelines. Steps 1. If installed, remove expansion cards installed on the riser. 2. Disconnect any cables connected to the riser. 3. Using Phillips #2 screwdriver, loosen the screw that secures the riser to the system. 4.

  • Page 113: Remove The Integrated Storage Controller Card

    Remove the integrated storage controller card Prerequisites Follow the safety instructions. Steps 1. Using a Phillips #2 screwdriver, loosen the screws that secure the integrated storage controller cable to the connector on the system board. 2. Lift the integrated storage controller cable away from the integrated storage controller. Figure 54.

  • Page 114: Remove The Memory Module

    Remove the memory module Prerequisites WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.

  • Page 115: Remove The System Board

    Remove the system board Prerequisites Steps 1. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. 2.

  • Page 116: Install The System Board

    Install the system board Prerequisites Follow the safety guidelines. Steps 1. Unpack the replacement system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.

  • Page 117: Install The Memory Module

    NOTE: Ensure that the screw is tightened completely before moving onto the next screw. NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Install the memory module Prerequisites CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that...

  • Page 118: Install The Integrated Storage Controller Card

    Figure 59. Installing a memory module Install the integrated storage controller card Prerequisites Follow the safety instructions. Steps 1. Hold the interposer board by its edges and align the interposer board connector with the connector on the system board. 2. Press the touch point on the interposer board until the interposer board connector is firmly seated on the system board connector.

  • Page 119: Install Expansion Card Riser 1

    7. Using a Phillips #2 screwdriver, tighten the screws to secure the integrated storage controller card cable to the card connector on the system board. Figure 61. Installing the integrated storage controller card cable Install expansion card riser 1 Prerequisites Follow the safety guidelines.

  • Page 120: Install Expansion Card Riser 2

    Install expansion card riser 2 Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. Steps To install expansion card riser 2: a. Align the screw and tab on the riser with the screw hole and slot on the system. b.

  • Page 121: Install The Cooling Fan Assembly

    Figure 64. Installing expansion card riser 3 Install the cooling fan assembly Prerequisites Follow the safety guidelines. About this task CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Steps 1.

  • Page 122: Installing The Air Shroud

    Figure 65. Installing the cooling fan assembly Installing the air shroud Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Replace the system board...

  • Page 123: Install The System Cover

    Figure 66. Installing the air shroud Install the system cover Prerequisites Follow the safety guidelines. Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2.

  • Page 124: Install The Power Supply Unit

    Install the power supply unit Prerequisites Follow the safety guidelines listed in Safety instructions on page 13. About this task The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with Single and Dual CMA Solutions provides additional details about installing power supplies with the cable management arms installed on the back of the system.

  • Page 125: Slide The System Into The Cabinet

    Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 126: Restoring The Service Tag By Using The Easy Restore Feature

    1. Perform one of the following steps: ● Press Y to restore the Service Tag, license, and diagnostics information. ● Press N to navigate to the Dell Lifecycle Controller based restore options. ● Press F10 to restore data from a previously created Hardware Server Profile.

  • Page 127: Import Server Profile

    ● FRU guide for DD6900, DD9400, DD9900 ● iDRAC9 Enterprise license retrieval from Dell Digital Locker If you are unable to access the Digital Locker, contact Dell Support and provide them with the system Service Tag number to receive the iDRAC Enterprise license.

  • Page 128: Bring Up The Existing File System

    12. Select System > Inventory > Firmware Inventory. The identity module should be in the list with a version number that matches the version number of the upgrade file selected in Step 5. Next steps After a system board replacement, user-configured iDRAC settings and users are reset. Those settings must be reconfigured manually.

  • Page 129: Restore The Ha Configuration

    NOTE: This command might take 30 minutes or longer to complete, depending on the number of shelves and the amount of data on the shelves. The system should reboot automatically to complete the headswap process. 4. If the system headswap command fails , run the following command in bash mode. # dd_voltool –-headswap 5.
  • Page 130 This node is changed to online state. Node is going down for reboot. 2. Run the ha status command to verify that the HA pair is back online, and can failover. HA System Name: datadomain-ha3a.emc.com HA System Status: highly available Node Name Node ID Role...

  • Page 131: Chapter 14: Replace The Bezel

    Replace the Bezel Complete the following procedure to replace the bezel. This CRU can be completed with the system powered on. Topics: • Remove the front bezel to access front panel hard drives • Install the front bezel Remove the front bezel to access front panel hard drives Steps 1.

  • Page 132: Installing The Front Bezel

    Figure 68. Installing the front bezel Replace the Bezel...

  • Page 133: Chapter 15: Replace The Rail Kit

    Replace the Rail Kit Complete the following procedure to replace the rail kit. This CRU is not hot-swappable, and requires a system shutdown to replace. Topics: • Shut down and disconnect the system • Extend the system from the cabinet •...
  • Page 134 Extend the system from the cabinet Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU components, or to remove the system from the cabinet. Steps 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet.

  • Page 135: Sliding Rail Assembly - 2U Systems

    Figure 69. Sliding rail assembly - 2U systems 1. Sliding rail (2) 2. Velcro strap (2) 3. Screw (4) 4. Washer (4) The rails are compatible with racks with square holes, unthreaded round holes, and threaded round holes. The rail kit also includes a unique cable management arm (CMA) bracket assembly that consists of inner and outer brackets, and screws to attach the brackets to the rails.

  • Page 136: Cma Arms And Separators

    Figure 71. CMA arms and separators Remove the system from the cabinet Steps 1. At the front of the cabinet, locate the two slam latches on left and right side of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2.

  • Page 137: Removing System From Rails

    Figure 73. Removing system from rails 4. Place the system on a suitable work surface. Ensure the work surface(s) is capable of supporting the weight. Removing the rails Steps 1. Open the front latch and disengage the rail from the flange. 2.

  • Page 138: Remove The Original Cma Bracket

    Remove the original CMA brackets About this task The system rails may ship with CMA brackets already attached. If the brackets are attached, they must be removed. Steps 1. Remove the two screws holding the CMA bracket to the rail. Figure 74.

  • Page 139: Attach Outer Cma Bracket To The Rails

    Figure 75. Attach outer CMA bracket to the rails 2. Align the hole of the inner bracket and push down to attach it to the rail. NOTE: Some pressure is required to push the inner bracket down and secure it. The bracket clicks when it locks in place.

  • Page 140: Attach Inner Cma Bracket To The Rails

    Figure 76. Attach inner CMA bracket to the rails 3. Repeat the preceding steps to attach the outer and inner brackets to the other rail. Install the rails About this task The rails are labeled left and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front when viewed from the cabinet front.

  • Page 141: Installing The Rear End Of The Rail

    Figure 77. Installing the rear end of the rail 5. For the front end piece, rotate the latch outward and pull the rail forward until the pins slide into the flange, and release the latch to secure the rail in place. Figure 78.

  • Page 142: Installing Screws

    2. Insert and tighten the two screws using the Phillips #2 screwdriver. Figure 79. Installing screws Install the system in the cabinet This procedure is used to install the system in the cabinet. About this task WARNING: The system is heavy and should be installed in a cabinet by two people. To avoid personal injury and/or damage to the equipment, do not attempt to install the system in a cabinet without a mechanical lift and/or help from another person.

  • Page 143: Install The System In The Rails

    Figure 81. Install the system in the rails 4. Push the system inward until the lock levers click into place. 5. Pull the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.

  • Page 144: Installing The Front Bezel

    Install the front bezel The procedure to install the front bezel with the LCD panel and the front bezel without the LCD panel is the same. Steps 1. Align and insert the right end of the bezel onto the system. 2.

  • Page 145: Install The First Separator

    Figure 84. Install the first separator 2. Install the first arm on the right side of the chassis, on top of the separator with the open side up. NOTE: The arms are reversible. Figure 85. Install the first arm Replace the Rail Kit...

  • Page 146: Close The First Arm

    3. Close the first arm by connecting it to the bracket on the left side of the chassis. Figure 86. Close the first arm 4. Install the second separator on top of the first arm . Figure 87. Install the second separator 5.

  • Page 147: Install The Second Arm

    Figure 88. Install the second arm 6. Close the first arm by connecting it to the bracket on the right side of the chassis. Figure 89. Close the second arm Replace the Rail Kit...
  • Page 148 Slide the system into the cabinet Steps 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet.
  • Page 149 Restore the HA configuration Bring the HA configuration back online after completing the maintenance activity. About this task For single node systems, skip these steps. Steps 1. Run the ha online command on the node where the maintenance was performed to bring the HA configuration back online.

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