Dell EMC PowerStore 500T Installation And Service Manual
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Dell EMC PowerStore 500T Installation And Service Manual

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Dell EMC PowerStore
Installation and Service Guide for PowerStore 500T
Model
Version 3.x
July 2022
Rev. A07

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Summary of Contents for Dell EMC PowerStore 500T

  • Page 1 Dell EMC PowerStore Installation and Service Guide for PowerStore 500T Model Version 3.x July 2022 Rev. A07...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 - 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Additional Resources........................8 Chapter 1: Install a new base enclosure and optional expansion enclosure........9 Install a new base enclosure............................. 9 Installation power overview............................9 Choose where to install the base enclosure......................10 Unpack the base enclosure............................10 Install the rails in the cabinet.............................10 Install the base enclosure on the rails........................
  • Page 4 Install a 2.5" drive................................39 Verify the operation of a replacement drive......................40 Return a faulted part..............................40 Add a new drive to the base enclosure........................40 Removing the front bezel............................40 Remove a drive filler module............................ 40 Install a 2.5" drive.................................41 Verify the operation of an added drive........................42 Replace an AC power supply............................
  • Page 5 Verify the operation of a replacement I/O module..................... 62 Return a faulted part..............................62 Replace a fan module............................... 62 Before you begin................................62 Identify a faulted fan module from PowerStore Manager.................62 Power down the node..............................63 Remove the node................................ 63 Remove the top cover from the node........................64 Remove the fan module.............................65 Install the fan module..............................
  • Page 6 Add a drive in an NVMe expansion enclosure......................87 Removing the front bezel............................87 Remove a drive filler module.............................88 Installing a drive................................89 Installing the front bezel............................89 Verify the operation of an added drive........................90 Replace a power supply module in an NVMe expansion enclosure...............90 Identify a faulted power supply from PowerStore Manager................90 NVMe expansion enclosure power supply LEDs....................91 Remove a power supply..............................91...
  • Page 7 Power off a PowerStore T model node using PowerStore Manager............115 Power off a PowerStore T model node using a service script................ 115 Powering on procedures for PowerStore node......................116 Power on a PowerStore T model node using a service script................. 116 Power on a PowerStore T model node by reseating the node................116 Rebooting procedures for a PowerStore node......................117 Reboot a PowerStore T model node using PowerStore Manager..............

  • Page 8: Additional Resources

    Support, product, and licensing information can be obtained as follows: ● Product information For product and feature documentation or release notes, go to the PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page.

  • Page 9: Chapter 1: Install A New Base Enclosure And Optional Expansion Enclosure

    Install a new base enclosure and optional expansion enclosure Follow these procedures to add a new base enclosure and an optional expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units on page 111 before handling parts.

  • Page 10: Choose Where To Install The Base Enclosure

    Choose where to install the base enclosure Before installing the new base enclosure, determine the placement of the new base enclosure within the rack. Steps 1. Install the base enclosure in the lowest available 2U space, leaving 2U of space at the bottom of the rack for serviceability. Most cabinets mark 1U increments with horizontal lines or small holes in the channels.

  • Page 11: Install The Base Enclosure On The Rails

    Figure 1. Installing the rails 5. Repeat for the other rail. Install the base enclosure on the rails Steps 1. Lift the enclosure and slide it onto the rails from the front of the cabinet. 2. Push the system into the rack until the slam latches engage and lock the system into the rack. Ensure that the enclosure is flush with the front of the rack, fully seated in the cabinet, and does not slide out.

  • Page 12: Cable The Base Enclosure Appliance To Switches

    Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power cables About this task NOTE: The illustrations in this section show an AC power supply.

  • Page 13: Upgrade Powerstore Software

    PowerStore systems come pre-installed with the latest version of PowerStore software that was available at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions.
  • Page 14 Component Quantity Rail kit, including Snap-in rails (2) Screws (2 per rail) Cable management arms Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) 100G QSFP28 to Single SFP28 (25GB copper) cables to connect the base enclosure to the NVMe expansion enclosure.

  • Page 15: Choose Where To Install The Expansion Enclosure

    Component Quantity cables. The second and third NVMe expansion enclosure ship with two 100G QSFP28 cables. Figure 6. 100G QSFP28 to 100G QSFP28 Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack.
  • Page 16 Figure 7. Installing the NVMe expansion enclosure rails (rear) Figure 8. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. NOTE: The screw hole at the front of the rail is behind the rail clamp.

  • Page 17: Install The System In The Cabinet

    NOTE: The following illustration does not show the C-clips that are used to attach the cable management arms. Figure 9. Adding the retaining screws Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the outer (cabinet) rails that are installed in the rack.
  • Page 18 2. Inner rail 3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and sliding forward on the system until they lock into place. Figure 11. Attach the inner rails to the system 4.

  • Page 19: Installing Cable Management Arms

    Figure 13. Slide system into the rack Installing cable management arms About this task To properly orient the cable management arms, hold them with the silver side facing down. The words "Upper" and "Lower" on the arms should be legible. Steps 1.

  • Page 20: Cable The Base Enclosure To The Nvme Expansion Enclosure

    Figure 14. Installing the cable management arms Cable the base enclosure to the NVMe expansion enclosure Prerequisites Determine how many expansion enclosures you are installing. Use the cable label diagrams that shipped with your system to determine the end-to-end locations for the back-end cables. NOTE: Use QSFP28 to SFP28 cables to connect the base enclosure to the NVMe expansion enclosure.
  • Page 21 Figure 15. Cabling a single expansion enclosure Figure 16. Cabling two expansion enclosures Install a new base enclosure and optional expansion enclosure...

  • Page 22: Closing The Cable Management Arms

    Figure 17. Cabling three expansion enclosures 5. Route the power cords through the CMAs. The power cords for power supplies on the left route through the upper CMA, and the power cords for power supplies on the right route through the lower CMAs. 6.

  • Page 23: Testing The Cable Management Arms

    c. Make sure that you hear the audible click that indicates that the lower cable management arm is in place. 2. Close the upper cable management arm: a. Swing the upper cable management arm to the right side of the enclosure, and align the retention latch with the upper rail bracket.

  • Page 24: Installing The Front Bezel

    Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2.

  • Page 25: Add An Nvme Expansion Enclosure

    CL5262 Figure 20. Installing the bezel Add an NVMe expansion enclosure Take the following actions to add an NVMe expansion enclosure to a running system with existing expansion enclosures. NOTE: If this is the first NVMe expansion enclosure, refer to Install an ENS24 expansion enclosure.
  • Page 26 Component Quantity NVMe expansion enclosure Rail kit, including Snap-in rails (2) Screws (2 per rail) Cable management arms Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) 100G QSFP28 cables to connect the base enclosure to the NVMe expansion enclosure, the NVMe...

  • Page 27: Choose Where To Install The Expansion Enclosure

    Component Quantity QSFP28 cables. The second and third NVMe expansion enclosure ship with two 100G QSFP28 cables. Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack.
  • Page 28 Figure 21. Installing the NVMe expansion enclosure rails (rear) Figure 22. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. NOTE: The screw hole at the front of the rail is behind the rail clamp.

  • Page 29: Install The System In The Cabinet

    NOTE: The following illustration does not show the C-clips that are used to attach the cable management arms. Figure 23. Adding the retaining screws Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the outer (cabinet) rails that are installed in the rack.
  • Page 30 2. Inner rail 3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and sliding forward on the system until they lock into place. Figure 25. Attach the inner rails to the system 4.

  • Page 31: Installing Cable Management Arms

    Figure 27. Slide system into the rack Installing cable management arms About this task To properly orient the cable management arms, hold them with the silver side facing down. The words "Upper" and "Lower" on the arms should be legible. Steps 1.

  • Page 32: Cable The New Nvme Expansion Enclosure

    Figure 28. Installing the cable management arms Cable the new NVMe expansion enclosure Follow these guidelines to cable an expansion enclosure in a running system to a new expansion enclosure. Prerequisites Apply cable labels to the cables connecting the expansion enclosures. In this procedure, "last expansion enclosure" refers to the last expansion enclosure that is currently installed.
  • Page 33 Figure 29. Cabling two expansion enclosures Install a new base enclosure and optional expansion enclosure...

  • Page 34: Closing The Cable Management Arms

    Figure 30. Cabling three expansion enclosures Closing the cable management arms About this task Perform this procedure to close the cable management arms. Steps 1. Close the lower cable management arm: a. Swing the lower cable management arm to the left side of the enclosure, and align the retention latch with the lower rail bracket.

  • Page 35: Testing The Cable Management Arms

    Testing the cable management arms Steps 1. From the front of the rack, lift the black tabs on the expansion enclosure and slowly pull the expansion enclosure from the rack to ensure that proper slack has been provided for the cables. 2.

  • Page 36: Installing The Front Bezel

    3. Push the orange button until the drive is fully seated in the slot. 4. Push the latch down until it locks into place. Figure 32. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION:...
  • Page 37 CL5262 Figure 33. Installing the bezel Install a new base enclosure and optional expansion enclosure...

  • Page 38: Chapter 2: Base Enclosure Service Procedures

    Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 111 before handling replaceable parts. Topics: • Replace a faulted drive in the base enclosure •...

  • Page 39: Install A 2.5" Drive

    Figure 34. Removing a 2.5" drive 4. Place the drive on a static-free surface. Install a 2.5" drive About this task CAUTION: If you are installing multiple drives in a system that is powered up, wait one to two minutes before sliding the next drive into position.

  • Page 40: Verify The Operation Of A Replacement Drive

    Add a new drive to the base enclosure Take the following actions to add a new drive to the base enclosure. CAUTION: Do not add drives to powered off systems. For details, see Dell knowledge base article 000187118. Removing the front bezel Steps 1.

  • Page 41: Install A 2.5" Drive

    Figure 36. Removing a drive filler module Install a 2.5" drive About this task CAUTION: If you are installing multiple drives in a system that is powered up, wait one to two minutes before sliding the next drive into position. Steps 1.

  • Page 42: Verify The Operation Of An Added Drive

    Figure 37. Installing a 2.5" drive The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3.

  • Page 43: Base Enclosure Ac Power Supply

    Base enclosure AC power supply Figure 38. Base enclosure AC power supply LEDs Table 3. Base enclosure AC power supply LEDs Location State Description Fault Solid amber Power supply or backup fault. Check cable connection. No fault. DC power (output) - Not currently Green supported AC power (input)

  • Page 44: Install A Power Supply

    Figure 40. Removing a power supply Install a power supply About this task The power supplies are installed in the top and bottom nodes, meaning that the top power supply is installed upside-down. This procedure works for installing either power supply. Steps 1.

  • Page 45: Verify The Operation Of A Replacement Power Supply

    Figure 42. Inserting the power cable Verify the operation of a replacement power supply Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the power supply. 3. On the Components card, under Rear View, expand BaseEnclosure. 4.

  • Page 46: Identify A Faulted Power Supply From Powerstore Manager

    Identify a faulted power supply from PowerStore Manager Before you replace a power supply, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power supply. Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 47: Install A Dc Power Supply

    Steps 1. Remove the power cable from the power supply. Figure 44. Removing a DC power cable 2. Push and hold the orange release tab to the left (to the right for the upside-down power supply) and grasp the power supply by its handle.

  • Page 48: Verify The Operation Of A Replacement Power Supply

    Figure 46. Installing a DC power supply 3. Connect the power cable to the power supply. Figure 47. Inserting a DC power cable Verify the operation of a replacement power supply Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the power supply. 3.

  • Page 49: Replace A 4-Port Card

    3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a 4-port card Take the following actions to remove the 4-port card and install the replacement 4-port card into the system.

  • Page 50: Power Down The Node

    Table 5. Embedded module LEDs (continued) Location State Description Node power Green Node is on (main power). Green blinking Node is initializing a serial over LAN session. Node is off. Node fault Amber Fault has occurred. Blue Node in Degraded Mode. Amber or blue System is booting.
  • Page 51 About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has had time to complete caching. CAUTION: Do not remove a node while the "Unsafe to remove" LED is lit. The location of this LED is described Embedded module LEDs.

  • Page 52: Remove The Embedded Module Cover From The Node

    Figure 50. Disengaging the locking mechanism for node B 5. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 6. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 53: Remove A 4-Port Card

    Figure 52. Removing the embedded module cover Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 53.

  • Page 54: Install A 4-Port Card

    Figure 54. Removing the 4-port card Install a 4-port card Steps 1. Align the 4-port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place.

  • Page 55: Install The Embedded Module Cover

    Figure 56. Locking the 4-port card into position 5. If necessary, tighten the four captive screws that secure the air dam to the front of the embedded module. 6. Install the SFPs into the embedded module. Install the embedded module cover Steps 1.

  • Page 56: Install The Node

    Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 58. Sliding the node halfway into the chassis 3.

  • Page 57: Verify The Operation Of A New 4-Port Card

    Verify the operation of a new 4-port card Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the 4-port card. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. Expand the node that includes the 4-port card, and then select 4PortCard. The status of the replacement 4-port card should read Healthy.

  • Page 58: Remove An Sfp Module

    Remove an SFP module Steps 1. If a cable is connected to the SFP, disconnect the cable. 2. Gently pull down on the spring release latch. 3. While still holding onto the latch, gently pull out the SFP module. CAUTION: Do not remove the I/O module.

  • Page 59: Return A Faulted Part

    5. The status of the replacement SFP module should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the fault was indicated by one of the following error messages, verify that the error message is cleared: ●...

  • Page 60: Base Enclosure I/O Module Leds

    Base enclosure I/O module LEDs Use the fault LEDs to identify the faulted part. NOTE: The ports look different depending on whether they are for copper or optical connections. The image below shows ports for copper cables. Figure 62. Base enclosure I/O module LEDs Table 6.

  • Page 61: Install An I/O Module

    Figure 64. Removing the I/O module Install an I/O module Steps 1. Align the module with the empty slot and carefully push the module into the slot. Figure 65. Installing an I/O module 2. When the I/O module appears seated, push and release the small button on the handle. ●...

  • Page 62: Verify The Operation Of A Replacement I/O Module

    Verify the operation of a replacement I/O module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the I/O module. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. Expand the node that includes the I/O module, and then select the relevant IoModule. The status of the replacement I/O module should read Healthy.

  • Page 63: Power Down The Node

    Power down the node Power down the node as described in Power control procedures. Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. Prerequisites If the I/O modules and network cables are not already labeled, label them clearly for reconnecting later.

  • Page 64: Remove The Top Cover From The Node

    NOTE: The release trigger and handle for node B is on the top left. The release trigger and handle for node A is on the bottom right. CAUTION: Removing the incorrect node will lead to loss of system power and cached data will be lost. Figure 68.

  • Page 65: Remove The Fan Module

    Figure 70. Removing the top cover Remove the fan module Steps 1. Disconnect the fan module power cable from the motherboard. Figure 71. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4.

  • Page 66: Install The Fan Module

    Figure 72. Removing the fan from the motherboard Install the fan module Steps 1. Place the fan module into the mounting position in the node. 2. Squeeze the blue tabs and press downward to lock the fan module into position. 3.

  • Page 67: Install The Node

    Figure 74. Installing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 75.

  • Page 68: Verify The Operation Of A Replacement Fan Module

    Figure 76. Installing the node 4. Reconnect the back-end cables and the cables to the I/O modules and network ports. 5. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. 6.

  • Page 69: Replace A Dual Inline Memory Module (Dimm)

    Replace a dual inline memory module (DIMM) Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system. The DIMMs are located within the node. You can access the DIMMs by removing the node from the chassis and opening the top cover.
  • Page 70 Steps 1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. The following illustration shows an AC power supply. Figure 77. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them.

  • Page 71: Remove The Top Cover From The Node

    5. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 6. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 72: Remove The Dual Inline Memory Module

    Remove the dual inline memory module Steps 1. Locate the faulted DIMM in the node. The DIMMs are identified by white or black retaining tabs. Figure 81. Top view of the node NOTE: The leftmost DIMM slot is 11, and the slots decrease sequentially to slot 0 on the far right. 2.

  • Page 73: Install The Top Cover On The Node

    2. Press the DIMM vertically down into the socket using pressure at each end while keeping the leading edge of the DIMM parallel to the connector until it fully seats to the bottom of the socket. When the DIMM engages the contacts in the socket, you will feel resistance, and slightly more force is required to push the module down.

  • Page 74: Install The Node

    Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 85. Sliding the node halfway into the chassis 3.

  • Page 75: Return A Faulted Part

    3. On the Components card, under Internal View, expand the node that includes the DIMM, and then select the relevant DIMM. The status of the replacement DIMM should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.

  • Page 76: Establish Connectivity To The Peer Node Via Ssh

    Establish connectivity to the peer node via SSH Before beginning the replacement procedure, ensure that your connection to the peer node is working correctly. About this task CAUTION: Before you begin this procedure, establish a connection to the healthy node to run service commands via SSH.
  • Page 77 Figure 87. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them. NOTE: Do not remove any cables from the other node. 3.

  • Page 78: Remove The Top Cover From The Node

    Figure 89. Removing the node 7. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. 2.

  • Page 79: Install The Internal M.2 Boot Module

    Figure 91. Releasing the internal M.2 boot module from the motherboard 2. Touching only the outside edges of the internal M.2 boot module, lift the end of the internal M.2 boot module to a slight angle, and then remove it from the slot on the motherboard. Figure 92.

  • Page 80: Install The Top Cover On The Node

    Figure 94. Connecting the internal M.2 boot module to the motherboard Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 2.

  • Page 81: Reimage The New Internal M.2 Boot Module

    Figure 96. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 97.

  • Page 82: Verify The Operation Of A Replacement Internal M.2 Boot Module

    NOTE: Run the command immediately after inserting the node to prevent any possibility of a time out issue. The reimage procedure takes approximately 40 to 50 minutes to complete. 2. Review the output of the svc_repair command. The output provides useful information as the procedure runs, so allow the session to remain open so you can monitor the progress.

  • Page 83: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.

  • Page 84: Chapter 3: Nvme Expansion Enclosure Service Procedures

    NVMe expansion enclosure service procedures The NVMe expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 111 before handling replaceable parts. Topics: •...

  • Page 85: Remove A Faulted Drive

    3. Pull the bezel off the cabinet, and put it on a clean, static-free surface. CL5261 Figure 98. Removing the front bezel Remove a faulted drive Steps 1. Locate the drive with the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3.

  • Page 86: Installing The Front Bezel

    Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the enclosure. 3. Push the orange button until the drive is fully seated in the slot. 4.

  • Page 87: Verify The Operation Of A Replacement Drive

    Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the drive. 3. On the Components card, under Drives, expand ExpansionEnclosure and select the drive. The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.

  • Page 88: Remove A Drive Filler Module

    CL5261 Figure 102. Removing the front bezel Remove a drive filler module Steps 1. Insert your finger into the cutout on the drive filler module. 2. Pull the filler module out of the slot. Figure 103. Removing a drive filler module NVMe expansion enclosure service procedures...

  • Page 89: Installing A Drive

    Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2.

  • Page 90: Verify The Operation Of An Added Drive

    CL5262 Figure 105. Installing the bezel Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3. On the Components card, under Drives, expand ExpansionEnclosure and select the drive. The status of the drive should read Healthy.

  • Page 91: Nvme Expansion Enclosure Power Supply Leds

    NVMe expansion enclosure power supply LEDs Use the fault LEDs to identify the faulted part. NOTE: The power supplies in the NVMe expansion enclosure are installed upside down. Figure 106. NVMe expansion enclosure power supply LEDs Table 7. NVMe expansion enclosure power supply LEDs Location State Description...

  • Page 92: Install A Power Supply

    Figure 107. Removing the power cable 2. Push and hold the orange release tab to the left and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 108. Removing a power supply Install a power supply About this task The power supplies in the NVMe expansion enclosure are installed upside down.

  • Page 93: Verify The Operation Of A Replacement Power Supply

    Figure 109. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 110. Inserting the power cable Verify the operation of a replacement power supply Steps 1.

  • Page 94: Replace A Fan Module In An Nvme Expansion Enclosure

    Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a.
  • Page 95 Figure 111. Lifting the system cover 3. Squeeze the orange release tabs on the fan module. 4. Lift the fan module away from the system. NVMe expansion enclosure service procedures...

  • Page 96: Install A Fan Module

    Figure 112. Removing a fan module Install a fan module Steps 1. Push the fan module into the empty slot. NVMe expansion enclosure service procedures...
  • Page 97 Figure 113. Installing a fan module 2. Close the system cover. NVMe expansion enclosure service procedures...

  • Page 98: Verify The Operation Of A Replacement Fan Module

    Figure 114. Closing the system cover 3. Push the expansion enclosure into the rack. Verify the operation of a replacement fan module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the fan module. 3. On the Components card, under Internal View, expand the node that includes the fan module, and then select the relevant FanModule.

  • Page 99: Replace A Clock Distribution Board In An Nvme Expansion Enclosure

    Replace a Clock Distribution Board in an NVMe expansion enclosure Take the following actions to remove the faulted Clock Distribution Board from the NVMe expansion enclosure and install a replacement Clock Distribution Board. Identify a faulted Clock Distribution Board from PowerStore Manager Before you replace a Clock Distribution Board, ensure that you have identified its location within the system.
  • Page 100 Figure 115. Lifting the system cover 3. Squeeze the orange release tabs on the Clock Distribution Board. 4. Slide the Clock Distribution Board toward the fans and then up out of the system. NVMe expansion enclosure service procedures...

  • Page 101: Install A Clock Distribution Board

    Figure 116. Removing the Clock Distribution Board Install a Clock Distribution Board Steps 1. Squeeze the orange tabs and align the Clock Distribution Board with the empty slot. 2. Push the Clock Distribution Board into the empty slot. NVMe expansion enclosure service procedures...
  • Page 102 Figure 117. Installing the Clock Distribution Board 3. Close the system cover. NVMe expansion enclosure service procedures...

  • Page 103: Verify The Operation Of A Replacement Clock Distribution Board

    Figure 118. Closing the system cover 4. Push the expansion enclosure into the rack. Verify the operation of a replacement Clock Distribution Board Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the Clock Distribution Board. 3.

  • Page 104: Replace An Access Module In An Nvme Expansion Enclosure

    Replace an Access Module in an NVMe expansion enclosure Take the following actions to remove the faulted Access Module from the NVMe expansion enclosure and install a replacement Access Module. Identify a faulted Access Module from PowerStore Manager Before you replace an Access Module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted Access Module.

  • Page 105: Install An Access Module

    NOTE: The Access Module comes completely out of the chassis. In addition to holding the latches, be prepared to support the Access Module to avoid dropping it. Figure 120. Removing the Access Module Install an Access Module Steps 1. Align the Access Module with the empty slot and carefully push it into the slot. Figure 121.

  • Page 106: Verify The Operation Of A Replacement Access Module

    Figure 122. Locking the Access Module into place 3. Connect the cables to the Access Module. Verify the operation of a replacement Access Module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the Access Module. 3.

  • Page 107: Replace A Data Interface Board In An Nvme Expansion Enclosure

    Replace a data interface board in an NVMe expansion enclosure Take the following actions to remove a faulted data interface board (DIB) from an NVMe expansion enclosure and install a replacement DIB. Identify a faulted DIB from PowerStore Manager Before you replace a DIB, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted DIB.

  • Page 108: Replacing A Dib

    3. Press down firmly on the latches, and then pull the latches to remove the DIB from the chassis. NOTE: The DIB comes completely out of the chassis. In addition to holding the latches, be prepared to support the DIB to avoid dropping it.

  • Page 109: Verify The Operation Of A Replacement Dib

    Figure 126. Locking the DIB into place 3. Replace the Access Module as described in Install an Access Module on page 105. Verify the operation of a replacement DIB Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the DIB. 3.
  • Page 110 b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. NVMe expansion enclosure service procedures...

  • Page 111: Appendix A: Safety Precautions For Handling Replaceable Units

    Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit.

  • Page 112: Hardware Acclimation Times

    Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Transit/storage environment Operating environment temperature Acclimation time Temperature...

  • Page 113: Unpacking A Part

    condensation. Refer to Hardware acclimation times on page 112 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running.

  • Page 114: Appendix B: Power Control Procedures

    ○ Ensure that you also record the Dell service tag numbers of all enclosures in your cluster. ● Nodes in the appliance power on into the same mode they were in before the appliance was powered off. If a node powers on in service mode: 1.

  • Page 115: Power Off A Powerstore T Model Node Using Powerstore Manager

    Power off a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ● Management IP address of the cluster to log in to PowerStore Manager ● PowerStore Manager user account credentials with administrator privileges NOTE: Do not power off or reboot a node if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager.

  • Page 116: Powering On Procedures For Powerstore Node

    The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@DST5467-A~]$ indicates that you are logged into node A. 3. Based on the node you are logged into, run one of the following commands: ●...

  • Page 117: Rebooting Procedures For A Powerstore Node

    Rebooting procedures for a PowerStore node This section includes the following procedures: ● Reboot a PowerStore T model node using PowerStore Manager on page 117 ● Reboot a PowerStore T model node using a service script on page 117 Reboot a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ●...

  • Page 118: Powering Off Procedures For Powerstore Appliances

    3. Based on the node you are logged into, run one of the following commands: ● svc_node reboot local to reboot the node you are logged into. ● svc_node reboot peer to reboot the peer node. For more information, see the PowerStore Service Scripts Guide. Powering off procedures for PowerStore appliances This section includes the following procedures: ●...

  • Page 119: Powering On Procedures For Powerstore Appliances

    ● When the cluster is powered off, you have no access to the GUI, API, or CLI interfaces. Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order. You can also find these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○...

  • Page 120: Powering On Procedures For Powerstore Cluster

    3. After confirming that the cluster has shut down, disconnect the power cables from both nodes in one of the base enclosures in the cluster, if required. Wait a few seconds and confirm that all remaining LEDs have turned off. 4.

  • Page 121: Appendix C: Data Collection

    Data collection Learn how to collect support materials to help troubleshoot the appliances in your system. Topics: • Support materials collection • Collect support materials Support materials collection You can collect support materials to help troubleshoot the appliances in your system. Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information.
  • Page 122 6. Select the Send materials to Support when finished checkbox if you want the system to automatically send the collection to support when the job completes. This option is only enabled when remote support through Secure Remote Services is enabled on the system. You can also send the collection to support at a later time.

  • Page 123: Appendix D: Support Notifications

    Support Notifications Learn how to disable and enable support notifications. Topics: • Disable support notifications • Enable support notifications Disable support notifications To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that disconnect a node by powering down or rebooting. Steps 1.

  • Page 124: Appendix E: Add Appliances To The Cluster

    Add appliances to the cluster Learn how to add appliances to the cluster. Topics: • Add appliances to the cluster Add appliances to the cluster Prerequisites ● You can only have up to four appliances in a cluster. ● Ensure that the cluster is functional and in a healthy state. If any other appliance in the cluster is not operational, you may not be able to add an appliance.

  • Page 125: Appendix F: Remove Appliances From The Cluster

    Remove appliances from the cluster Learn how to remove appliances from the cluster. Topics: • Removing an appliance from a PowerStore cluster • Remove an appliance from a PowerStore T model cluster • Remove an appliance from a PowerStore X model cluster •...

  • Page 126: Remove An Appliance From A Powerstore X Model Cluster

    c. Run the following command to display the names of the appliances in the cluster: svc_appliance_provisioning list d. Run the following command, where appliance_name is the name of the appliance that you want to remove: svc_appliance_provisioning disable appliance_name e. Run the following command to ensure that the provision status of the appliance is disabled: svc_appliance_provisioning list 4.
  • Page 127 2. Under Settings, select Network IPs, identify the Host Node IPs of the appliance. 3. If the appliance to be removed has VMFS volumes with internal host mappings, migrate the VMFS volumes to another appliance: a. Identify the related compute VMs and VMFS volumes on the appliance. b.
  • Page 128 CAUTION: Do not vMotion the vCLS VMs. b. Place the ESXi host on the secondary node of the appliance into maintenance mode. The controller VM is automatically powered off, and the vCLS VMs on the ESXi host are automatically migrated to another host.

  • Page 129: Migrate Storage Objects From An Appliance

    b. Select the check box of the appliance to remove. c. Click Remove. The Removing the Appliance dialog box is displayed. d. Click Remove. The appliance is removed from the cluster and reset to its factory default settings. The appliance can be rediscovered and deployed to a new or existing cluster after it is reset to factory default settings.
  • Page 130 NOTE: For instructions on changing the LUN, see the PowerStore Host Configuration Guide. Remove appliances from the cluster...

  • Page 131: Appendix G: Reinitialize The System

    Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts.

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