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Ordering accessories
Troubleshooting
Problem
I cannot
connect the
shaver.
To buy accessories or spare parts, visit
www.philips.com/parts-and-accessories or go
to your Philips dealer. You can also contact the
Philips Consumer Care Center in your country
(see the international warranty leaflet for
contact details).
The following accessories and spare parts are
available:
-
SH91 replacement Philips shaving heads
This chapter summarizes the most common
problems you could encounter with the
appliance. If you are unable to solve the
problem with the information below, visit
www.philips.com/support for a list of
frequently asked questions or contact the
Consumer Care Center in your country.
Possible cause
You have not
downloaded the
app.
Your shaver and
smartphone are not
paired yet.
The first pairing
attempt failed.
Your smartphone
cannot find your
shaver.
42
Solution
Download the app.
Pair your shaver and
smartphone following the
instructions in the app.
Unpair your shaver and
smartphone and try
pairing them again.
Make sure your
smartphone is equipped
with Bluetooth 4.1 or
higher.
English
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