HP zx2000 Setup And Troubleshooting Manual
Hp zx2000: supplementary guide
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- Technical reference manual (136 pages) ,
- Supplementary manual (66 pages) ,
- Getting started manual (63 pages)
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Table of Contents
Troubleshooting
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Summary of Contents for HP zx2000
- Page 1 Setup and Troubleshooting HP xw4200, xw6200, xw8200, and xw9300 Workstations Part number: 361756-002 First edition: 02/2005...
- Page 2 The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 5: Table Of Contents
HP Troubleshooting Resources and Tools ........ - Page 6 Contents...
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Page 7: Locating Hp Resources
Safety & Regulatory Information Guide • HP Insight Diagnostics utility Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, and more. -
Page 8: Using The Documentation And Diagnostics Cd
Reference Guide that can be found on the Documentation and Diagnostics CD or on the Web. The Documentation and Diagnostics CD contains the HP Insight Diagnostics utility.To use this utility, see “HP Insight Diagnostics” on page 23. Verify you have the latest drivers for your system by visiting http://welcome.hp.com/country/us/en/... - Page 9 CD interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from www.adobe.com. Accessing Diagnostics To use the HP Insight Diagnostics utility, insert the Documentation and Diagnostics CD into your system and reboot. Follow the onscreen menu options and directions to begin your testing. NOTE: Should you not have the Documentation and Diagnostics CD available, you can download the image from www.hp.com/go/workstationsupport.
- Page 10 Locating HP Resources...
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Page 11: Hardware Setup
Figure 2-1 Cable Connections NOTE: Connect other components, such as a printer, according to the instructions included with the device.For more information on your workstation, refer to the Documentation and Diagnostics CD or visit www.hp.com/go/workstationsupport. Quick Setup... - Page 12 • Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. Figure 2-2...
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Page 13: Front Panel Components
Front Panel Components xw4200 Front Panel Components Figure 2-3 xw4200 Front Panel Components Table 2-2 xw4200 Front Panel Components Item Description Optical Drive* Optical Drive Activity Lights 5.25 Inch Drive Bays Diskette Drive (optional) Diskette Drive Activity Light Diskette Eject Button Optical Drive Eject Button NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive. - Page 14 xw6200 Front Panel Components Figure 2-4 xw6200 Front Panel Components Table 2-3 xw6200 Front Panel Components Item Optical Drive* Optical Drive Activity Lights 5.25 Inch Drive Bays Diskette Drive (optional) Optical Drive Eject Button Power On Light NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive. NOTE: ** IEEE-1394a is an optional feature.
- Page 15 xw8200 and xw9300 Front Panel Components Figure 2-5 xw8200 and xw9300 Front Panel Components Table 2-4 xw8200 and xw9300 Front Panel Components Item Description Optical Drive* Optical Drive Activity Lights 5.25 Inch Drive Bays** Optical Drive Eject Button Power On Light Power Button NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
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Page 16: Rear Panel Components
Rear Panel Components xw4200 Rear Panel Components Figure 2-6 xw4200 Rear Panel Components Table 2-5 xw4200 Rear Panel Components Item Power Cord Connector Keyboard Connector (purple) Serial Connector (teal) USB Ports (6) Microphone Connector (pink) Audio Line-Out Connector (lime) Graphics Adapter (blue) NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. -
Page 17: Xw6200 Rear Panel Components
xw6200 Rear Panel Components Figure 2-7 xw6200 Rear Panel Components Table 2-6 xw6200 Rear Panel Components Item Description Keyboard Connector (purple) Serial Connector (teal) USB Ports (6) Microphone Connector (pink) Audio Line-Out Connector (lime) Power Cord Connector Universal Chassis Clamp Opening Access Panel Key NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. - Page 18 xw8200 Rear Panel Components Figure 2-8 xw8200 Rear Panel Components Table 2-7 xw8200 Rear Panel Components Item Power Cord Connector Keyboard Connector Serial Connector (teal) USB Ports (6) IEEE 1394 Connector Microphone Connector (pink) Audio Line-Out Connector (lime) Universal Chassis Clamp Opening NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices.
- Page 19 xw9300 Rear Panel Components Figure 2-9 xw9300 Rear Panel Components Table 2-8 xw9300 Rear Panel Components Item Description Power Cord Connector Serial Connector (teal) Keyboard Connector USB Ports (4) IEEE 1394 Connector Microphone Connector (pink) Audio Line-Out Connector (lime) Universal Chassis Clamp Opening NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices.
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Page 20: Keyboard
Keyboard Figure 2-10 Standard Keyboard Table 2-9 Standard Keyboard Key Descriptions Item Component Function Keys Editing Keys Status Lights Numeric Keys Arrow Keys Application Key* Windows® Logo Keys* Ctrl Key NOTE: * Keys available in select geographic regions. Hardware Setup Description Perform special functions, depending on the software application being used. -
Page 21: Special Mouse Functions
Description Displays or hides the Start menu Displays the Desktop Minimizes all open applications Undoes Minimize All Launches My Computer... -
Page 22: Serial Number And Coa Label Location
Serial Number and COA Label Location Figure 2-11 Each workstation has two unique serial number labels (COA) label (for Windows-preinstalled systems only). In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit. Keep this number available for use when contacting customer service for assistance. -
Page 23: Software Setup
3 Software Setup CAUTION: Do not add optional hardware or third-party devices to the workstation until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing correctly. Installing and Customizing Windows XP Workstations If your unit is a Windows–preinstalled workstation, follow the instructions in this section to setup up your OS and software. -
Page 24: Restoring The Software
Energy Star The Energy Star® program is a government-backed initiative to promote energy efficiency by identifying ways to reduce energy consumption at home or in the office. Select HP workstations participate in the Energy Star program. NOTE: Energy Star is not supported on Linux-based workstations. -
Page 25: Accessibility
After the boot process completes, you can view additional HP Linux documentation by simply opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser. -
Page 26: Starting Up The Linux Operating System
Downloading the Latest HP Driver CD To download the latest HP Driver CD: Download the ISO image to a local hard drive from the HP support website for the appropriate workstation platform (such as www.hp.com/support/xw4200). a. Click the download drivers and software link. -
Page 27: Upgrading Device Drivers
Reboot the workstation. Follow the prompts to set up your system with the Red Hat First Boot utility. When prompted in First Boot to add additional CDs, insert the HP Driver CD into the CD-ROM tray of the workstation. Click Install next to “Additional CDs.”... -
Page 28: Upgrading Device Drivers
If you need to upgrade a Linux device driver, visit the HP website at: www.hp.com/go/workstationsupport After First-Boot After successfully booting your system for the first time, HP recommends you do the following: • Verify you have the latest system BIOS loaded by visiting support.html. -
Page 29: Turning Off The Workstation
If the BIOS on the website is a later version, then flash the system BIOS using the later version. From the HP website, click the Download button next to the appropriate system BIOS. From the File Download window, click Open. -
Page 30: Subscribing To Software Support
Embedded Security chip. The backup is required to restore your settings and data whenever the system board or Embedded Security chip is changed. To perform the backup, use the HP ProtectTools Embedded Security Backup Wizard that is part of the HP ProtectTools Security Manager utility. -
Page 31: Troubleshooting
3. From the download drivers and software screen, click the Diagnostics link and then click the appropriate diagnostic program link. For more information on using HP Insight Diagnostics, click the Help tab from within the program or refer to the Service and Technical Reference Guide web link located on the Documentation and Diagnostics... -
Page 32: High Performance Tuning Framework
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat will collect information about the computer and pass it to an online support specialist. -
Page 33: Customer Advisories
Product Change Notifications (PCNs) provide customers with a notice of changes to their product. You can visit www.hp.com and perform a search for PCNs related to your system. You can also register Subscribers Choice to automatically receive PCNs related to your system. Review the preface of this guide for information on how to register to Subscriber’s Choice. -
Page 34: Post Error Messages
HP customer care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your region, visit the HP website at: http://welcome.hp.com/country/us/eng/wwcontact.html. - Page 35 Unlock the solenoid hood lock using Computer Setup (F10). The solenoid hood lock FailSafe Key, a device for manually disabling the solenoid hood lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or workstation malfunction. (Not...
- Page 36 Table 4-11 Troubleshooting General Problems Problem Workstation powered off automatically and the Power LED blinks Red two times, once every second, followed by a two second pause. (On the xw4200 and xw9300, two audible beeps will also be emitted.) System does not power on and the LEDs on the front of the workstation are not blinking.
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Page 37: Hardware Installation Problems
Reseat DIMMs. Power on the system. is bad. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. Replace the system board. Video card is not seated properly For systems with a graphics card: or is bad, or system board is bad. - Page 38 Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST). Table 4-13 Diagnostic Lights and Audible Codes Activity Green Power LED On.
- Page 39 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. Replace the system board. Pre-video graphics error. For systems with a graphics card: Reseat the graphics card. Power on the system.
- Page 40 ROMPaq diskette. See the “ROM Flash” section of the Service and Technical Reference Guide web link located on the Documentation and Diagnostic www.hp.com/support/ workstation_manuals Replace the system board. Press and hold the power button for less than 4 seconds. If the hard drive...
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Page 41: Calling Technical Support
In general, the Serial Number and Product Number label are located at the rear of the workstation. To contact technical support, call 1-800-HPINVENT or visit wwcontact.html for a listing of the worldwide technical support phone numbers. http://welcome.hp.com/country/us/eng/ Calling Technical Support... - Page 42 Troubleshooting...
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Page 43: A Features And Accessories
The xw4200 is a convertible minitower (CMT) systems. It can be physically reconfigured from a minitower orientation into a desktop orientation (or from a desktop to a minitower). For information and procedures on converting your system, refer to the Service and Technical Reference Guide web link located on the Documentation and Diagnostics CD (www.hp.com/support/workstation_manuals). -
Page 44: Accessories
Accessories The HP xw series workstations can be enhanced with several HP accessories. Some of these options include: • graphics cards • memory • diskette drives • optical drives • hard drives • processors • audio cards Visit www.hp.com/workstations/pws/options also tests certain options that are available from supported third-party suppliers. Refer to the Service and Technical Reference Guide by using the link on the Documentation and Diagnostics CD support/workstation_manuals) for instructions on installing and removing components. -
Page 45: Index
16, 17, hard drive activity light 13, 14, hardware setup headphone jack location 13, 14, helpful hints HP Help and Support Center HP Insight Diagnostics Hyper-Threading Technology IEEE-1394 connector location 13, 14, 15, 18, keyboard connecting... - Page 46 universal chassis clamp description opening location 16, 17, 18, USB ports front panel location 13, 14, rear panel location 16, 17, 18, Windows operating system additional information language selection preinstalled restoring Index...