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HP Vectra VEi7 Supplementary Manual

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  • Page 1 Corporate PCs www.hp.com/go/vectrasupport...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3 PC, or to HP so they can either be recycled or disposed of in a sound way. Returned used batteries will be accepted free of charge.
  • Page 4 • components, such as system board, chipset and BIOS. You will also find complete information on available service and support at the HP World Wide Web site. To see the full set of services available, go to: www.hp.com/go/vectra Which Vectra Do You Have? Before connecting to HP’s web site or phoning your support...

  • Page 5: Table Of Contents

    1 Troubleshooting Your PC Troubleshooting With HP Hardware Diagnostics ....10 Getting Online Support for Troubleshooting ....12 Documentation For Your PC .
  • Page 6 HP Setup Program ........
  • Page 7 2 How to Install and Upgrade Accessories In Your PC Before Starting ..........42 Removing and Replacing the Cover and Front Panel .
  • Page 8 Setting the User Password ........Hardware Monitoring with HP TopTools .....

  • Page 9: Troubleshooting Your Pc

    Troubleshooting Your PC This chapter can help you solve problems you may have when using your PC. Do not hesitate to use the HP DiagTools Hardware Diagnostics utility (described on page 10). DiagTools can help you to quickly diagnose hardware problems for a speedy recovery.

  • Page 10: Troubleshooting With Hp Hardware Diagnostics

    • they can solve any problems quickly and effectively. For more information about this utility, refer to the Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format. Where Can I Get DiagTools is on the Diagnostics & Recovery CD-ROM that came with DiagTools? your PC.
  • Page 11 (F F F F 1 1 1 1 ) help for information. in the Main menu to . Press 1 Troubleshooting Your PC Troubleshooting With HP Hardware Diagnostics on your C:\DMI\HPDIAGS ) and at startup, then set Plug &...

  • Page 12: Getting Online Support For Troubleshooting

    For HP’s support web site, connect to: www.hp.com/go/vectrasupport Documentation For Your PC You can download documentation for your PC free of charge from HP’s support web site. The documents provided are in Adobe Acrobat (PDF) format. The available documents include: User’s Guide—describes how to set up your PC for the first time and...

  • Page 13: Troubleshooting Orientation Table

    Troubleshooting Orientation Table Symptom Problem PC does not start. No power. PC’s power indicator No display. light works but monitor remains blank. The Display resolution Wrong resolution is wrong. settings. An error message/code Power-On-Self-Test appears when the PC is has detected an switched on.

  • Page 14: If There Is No Power

    There is not a problem with the power supply unit. If the problem persists, contact HP Support or your authorized dealer Connect the power cord to a grounded power outlet and the PC. Plug a light into the grounded power outlet and check it illuminates.

  • Page 15: If There Is A Beep Code During Boot (Vei 7 Models Only)

    2-2-3-1 — - - 1-1-1-1 — — — — Non-HP memory modules are not supported. Only HP memory modules should be used. 1 Troubleshooting Your PC If There is a Beep Code During Boot (VEi 7 models only) Description BIOS ROM check-sum failure Inform HP support/HP reseller that system board is defective.

  • Page 16: If Your Monitor Is Not Working Properly

    Remove the PC’s cover. Install a known working system board from the same model of Reconnect the power cord. If the monitor works, inform HP Support or your authorized dealer that the system board is defective. • Windows NT 4.0: Enter VGA mode when prompted during start- up, then reset the resolution.

  • Page 17: If There Is A Memory Test Error

    You may need to update your PC’s Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a Memory Test Error Disconnect the power cord.

  • Page 18: If There Is A Keyboard Or Mouse Test Error

    If the keyboard/mouse still does not work The system board is working. If the problem persists, contact HP Support or your authorized dealer Switch off the PC. Plug the cables into the correct connectors on the back of the PC.

  • Page 19: If There Is A Floppy Disk Drive Test Error

    The system board is working. Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer Switch the PC OFF then ON. When the message Press F2 to Enter Setup appears, press the F2 key.

  • Page 20: If There Is A Hard Disk, Dvd Or Cd-Rom Test Error

    Power-On- Self-Test. Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer Switch the PC OFF then ON. When the message Press F2 to Enter Setup appears, press the F2 key.

  • Page 21: If There Is A Cmos Test Error

    You may need to update your PC’s Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a CMOS Test Error Disconnect the power cord.

  • Page 22: If There Is A Serial Or Parallel Port Test Error

    Run DiagTools. Refer to page 10. The system board is working. If the problem persists, contact HP Support or your authorized dealer Switch the PC OFF then ON. When the message Press F2 to Enter Setup appears, press the F2 key.

  • Page 23: Other Configuration Problems

    When the message Press F2 to Enter Setup appears, press the F2 key. Create a bootable floppy to update your PC’s BIOS. Refer to page 32. Download the latest drivers from HP Support Web: www.hp.com/go/vectrasupport Use Disk Defragmenter or ScanDisk. To access these utilities, select Programs     Accessories     System Tools from the Start menu.

  • Page 24: If You Cannot Turn Off Your Pc

    1 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Problem PC makes a buzzing or Whether the PC is in a suspend/sleep beeping sound when mode, in which case a “power off” you press the power could cause a loss of information/data.

  • Page 25: If You Have Forgotten Your Password

    If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup program. Problem You have forgotten the User password. You have forgotten the Supervisor password. Solution Switch off the PC. Restart the PC. If you are prompted for a password, enter the Supervisor password.

  • Page 26: If The Wake On Lan Feature Does Not Work

    1 Troubleshooting Your PC If the Wake on LAN Feature Does Not Work If the Wake on LAN Feature Does Not Work Problem You have installed a LAN board that supports the Wake On LAN feature and the feature does not work.

  • Page 27: If There Is An Irq Problem

    You have installed the correct drivers (refer to the board manufacturer’s web site). The relevant fields in the HP Setup program are correctly set. The software installation steps have been followed correctly. Check that you have followed the installation instructions provided with the sound board.

  • Page 28: If Your Pc Has An Audio (Sound) Problem

    1 Troubleshooting Your PC If Your PC Has an Audio (Sound) Problem If Your PC Has an Audio (Sound) Problem Problem No sound when running any If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating system applications.

  • Page 29: If Your Pc Has A Software Problem

    If Your PC Has a Software Problem Problem • Power indicator light is Refer to the application software documentation and/or the operating illuminated, but some system documentation for guidance. • software won’t run. If the software is running but not functioning properly, try to save any unsaved data, then close down the application and relaunch it.

  • Page 30: If You Have Problems Using The Euro Symbol

    1 Troubleshooting Your PC If You Have Problems Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest operating systems, such as Windows 98, provide •...

  • Page 31: Recovering Hard Disk Contents

    If you do not have a Diagnostics & Recovery CD-ROM, reinstall the operating system from the CD-ROM provided for this purpose with your PC. Any drivers you need to reinstall can be downloaded from HP’s Support Web site at: www.hp.com/go/vectrasupport.

  • Page 32: Reinstallation Of Windows Nt Service Pack

    Updating (flashing) your BIOS is a simple procedure that involves booting your PC from a floppy disk containing the new BIOS. The latest BIOS for your PC along with instructions on updating can be downloaded from HP’s Support Web site at: www.hp.com/go/vectrasupport...

  • Page 33: Hp Setup Program

    HP Setup Program Follow these instructions to check your PC’s configuration when you first use the PC: First, Turn On or Restart If your PC is off, turn on the display and then the PC. Your PC If the PC is already turned on, save your data, exit all programs and restart your PC.
  • Page 34 1 Troubleshooting Your PC HP Setup Program To Go to the Current To go to the VEi 7 current startup Boot menu while the Hewlett- Startup’s Boot Menu Packard logo appears on your display, press Boot Menu for the Default Startup You can also enter the Setup program to change the boot order for all startups.

  • Page 35: More Troubleshooting For Drives

    More Troubleshooting for Drives This section provides more information on how to solve problems with your drives or accessory boards. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.

  • Page 36: If The Hard Disk Has A Problem

    If the Hard Disk Has a Problem 1 If you receive a S.M.A.R.T. alert either from TopTools or during Power-On-Self-Test, this indicates that your hard disk drive is defective. Carry out an immediate data backup, then contact HP Support at replacement hard disk drive.

  • Page 37: If The Cd-Rom Or Dvd Drive Has A Problem

    5 If you intend to boot on CD-ROM, place (refer to the HP Setup program). 6 Run DiagTools to see if it detects a problem with the drive. Refer to page 10. DVD Drive Doesn’t Play DVD Video 1 Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting.
  • Page 38 1 Troubleshooting Your PC More Troubleshooting for Drives CD-ROM or DVD Drive is Idle If the drive does not appear to be working, try accessing the disc by clicking on the drive icon or drive letter assigned to the drive by your operating system.

  • Page 39: Hewlett-Packard Support And Information Services

    Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/vectrasupport Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below.
  • Page 40 1 Troubleshooting Your PC Hewlett-Packard Support and Information Services...

  • Page 41: How To Install And Upgrade Accessories In Your Pc

    Accessories In Your PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. For information about supported accessories, refer to HP’s Web site at: www.hp.com/go/pcaccessories Hard Disk Drive:...

  • Page 42: Before Starting

    2 How to Install and Upgrade Accessories In Your PC Before Starting Before Starting Read this section before installing any accessories. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunication network.

  • Page 43: Removing And Replacing The Cover And Front Panel

    Removing and Replacing the Cover and Front Panel Removing the Cover Before removing the cover, switch off the monitor and PC, disconnect all power cords and any telecommunication cables. If necessary, unlock the cover at the rear of the PC. 1 Undo the three thumb screws at the back of the PC and remove the cover by sliding it towards you by about 2 cm (0.8 inches) and then lifting it off.
  • Page 44 2 How to Install and Upgrade Accessories In Your PC Removing and Replacing the Cover and Front Panel Replacing the Cover Before replacing the cover, ensure that all internal cables are properly connected and safely routed. 1 If necessary, replace the front panel. To do this, insert the plastic positioning tabs into the holes in the front of the PC chassis and snap the panel in place.

  • Page 45: Upgrading Main Memory

    Upgrading Main Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Hold the accessory by the edges, being careful not to touch the components or connectors.

  • Page 46: Replacing Video Memory (Vei 7 Models Only)

    2 How to Install and Upgrade Accessories In Your PC Upgrading Main Memory 1 Remove the computer’s cover (described in this chapter). 2 Open the two tabs and remove the old memory module. 3 Insert the new memory module (aligning it) and close the two tabs. 4 Replace the cover (described in this chapter).
  • Page 47 3 Remove the old memory module by gently pulling aside the two retaining clips (as shown in figure ). Discard the old memory module. 4 Insert the new memory module (as shown in figure ). 5 Reconnect all data and power connectors. 6 Replace the drive tray.

  • Page 48: Upgrading Mass Storage Devices

    2 How to Install and Upgrade Accessories In Your PC Upgrading Mass Storage Devices Upgrading Mass Storage Devices WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunication network.

  • Page 49: Drive Connectors

    Drive Connectors Internal drives, such as hard disk drives, DVD drives, and CD-ROM drives, must be connected to data and power cables. When replacing these drives, ensure you use the correct data and power connectors. Master (boot) Hard Disk Drive Master (boot) Hard Disk Drive * For detailed instructions about installing a second hard disk driver, refer to page 52.
  • Page 50 2 How to Install and Upgrade Accessories In Your PC Upgrading Mass Storage Devices Which IDE Data There are three data cables inside your PC. Two of these are for IDE Connectors to Use devices. An Enhanced Ultra ATA IDE (Integrated Drive Electronics) hard •...

  • Page 51: Replacing Or Adding A Hard Disk Drive

    Replacing or Adding a Hard Disk Drive CAUTION Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components. Make sure that you back up your files before you install a hard disk drive.
  • Page 52 NOTE HP cannot guarantee that a second hard drive will function properly if you use the IDE cable originally provided with your PC. You must use a special shielded cable with the “Master” connector at the end. This cable can be ordered on the Web from 4 Stand the PC on its left side on a flat surface.
  • Page 53 5 Holding the hard drive in your hand with the four screw holes facing outwards, reach into the expansion bay and fit the data and power connectors to the hard drive. You must use the end (black) Master data connector. 6 Place the four screw holes on the hard drive against the matching screw holes on the base of the PC.

  • Page 54: Configuring An Ide Device After Installation

    IDE drives are automatically detected by the Setup program. However, a newly installed device may require that you install an appropriate device driver. Refer to your operating system documentation and the device’s manual for details. You can obtain the latest drivers from HP’s Web site at: www.hp.com/go/vectrasupport...

  • Page 55: Installing And Upgrading Removable Media Devices

    Installing and Upgrading Removable Media Devices WARNING To avoid electric shock and harm to your eyes by laser light, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit.
  • Page 56 2 How to Install and Upgrade Accessories In Your PC Upgrading Mass Storage Devices 3 Slide the drive in through the front of the PC and attach all the screws provided with the device. 4 Attach all connectors. There may also be a CD or DVD audio cable. Illustrations on page 60 show where to connect the audio cable to the system board on your PC.

  • Page 57: Installing Accessory Boards

    Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.

  • Page 58: Pci Slot Numbers Used In The Pc's Setup Program

    2 How to Install and Upgrade Accessories In Your PC Installing Accessory Boards PCI Slot Numbers Used in the PC’s Setup Program Your PC uses logical slot numbers in the Setup program. You only need to know these PCI slot numbers if you want to change the PCI slot configuration in the Setup program.
  • Page 59 3 Aligning the new board carefully, slide it into position, then press it firmly into the slot and tighten the retaining screw. 4 The accessory board may need a special connection, such as: Network board to the WOL (Wake on LAN) connector. •...
  • Page 60 2 How to Install and Upgrade Accessories In Your PC Installing Accessory Boards audio connector VEi 8 (Pentium-equipped) models 1. If you install an add-on sound board, remove the cable connected to the system board audio connector and insert it in the sound board’s connector. For more information, refer to the documentation that came with the accessory board.

  • Page 61: Configuring Accessory Boards With Plug And Play

    Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards are.

  • Page 62: Configuring Non-Plug And Play Isa Accessory Boards

    2 How to Install and Upgrade Accessories In Your PC Installing Accessory Boards Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play, you will need to configure the board before your PC can use it. For instructions about configuring the board, refer to the documentation that came with the board.

  • Page 63: Changing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from which you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.

  • Page 64: Installing A Security Cable

    2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP. Contact your reseller for more information.

  • Page 65: Installing A Master Pass Key Lock

    The Master Pass Key System is an accessory that enables a system administrator to open all machines in an installed base with a single key. You can order a Master Pass Key lock from an authorized HP reseller and fit it to your PC as follows: 1 Remove the cover from your PC (described in this chapter).
  • Page 66 2 How to Install and Upgrade Accessories In Your PC Installing a Master Pass Key Lock...

  • Page 67: Security And Manageability Features

    Security and Manageability Features This chapter explains how to use the security features of your PC, such as passwords and hardware monitoring.

  • Page 68: Setting Passwords

    3 Security and Manageability Features Setting Passwords Setting Passwords Your PC has two types of passwords: BIOS passwords. • You can set two passwords, the Supervisor (Administrator) password and the User password, to provide two levels of protection for your PC. You set both passwords in the the Setup program.

  • Page 69: Setting The Supervisor Password

    Setting the Supervisor Password Set the Supervisor (Administrator) password to protect the PC’s configuration in Setup. A Supervisor password can provide a power-on password prompt to prevent your PC being started or used in your absence. If you have set both a Supervisor password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.
  • Page 70 3 Security and Manageability Features Setting Passwords If you have set both a Supervisor password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items. If you enter the Setup program with a Supervisor password, you will have no restrictions.

  • Page 71: Hardware Monitoring With Hp Toptools

    TopTools can send out alerts when these resources are running low. HP TopTools is provided on preloaded Windows 95 and Windows NT 4.0 models. It is also available free of charge on the HP Web site at www.hp.com/go/manageability To start TopTools or to consult the TopTools online help in Windows NT 4.0 or Windows 95, click the...

  • Page 72: Master Pass Key System

    Refer to page 65 for information on how to install a Master Pass Key lock in your PC. The Master Pass Key System can be purchased from any authorized HP reseller. If you want to order the Master Pass Key System, refer to HP’s accessories Web site at: www.hp.com/go/vectraaccessories.

  • Page 73: Technical Information

    Technical Information This chapter provides technical information on your PC. For more information, refer to the PC’s data sheet in the library on HP’s web site: www.hp.com/desktop...

  • Page 74: System Board Jumpers

    4 Technical Information System Board Jumpers System Board Jumpers Jumpers on VEi 7 The position of system board jumpers on VEi 7 models is shown below: models (with Celeron Processor) Jumpers on VEi 8 The position of system board jumpers on VEi 8 models is shown below: models (with Pentium Processor) Processor Frequency jumper (only...

  • Page 75: Irqs, Dmas, And I/O Addresses Used By Your Pc

    IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC The IRQ, DMA, and I/O address mappings shown here are for a PC with a basic configuration. The resources used by your PC may vary, depending upon which accessory boards are bundled with the PC.
  • Page 76 4 Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC I/O Addresses 170h - 177h, 376h IDE secondary channel used by PC 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh (and 3A8h) parallel port 2E8h - 2EFh serial port 2F8h - 2FFh serial port 370h - 371h integrated I/O controller 378h - 37Fh parallel port...

  • Page 77: Power Consumption

    Power Consumption As an Energy Star partner, HP has determined that this product, when running Windows 95 or Windows 98, meets Energy Star guidelines for energy efficiency. Total Power Consumption Power Consumption (Windows NT 4.0, Windows 95 and Windows 98)

  • Page 78: Acoustic Noise Emission

    4 Technical Information Acoustic Noise Emission Acoustic Noise Emission Acoustic Noise Emission (Measured according to ISO 7779) Operating (typical) Operating with HDD access (typical) Operating with FDD access (typical) Sound Power Sound Pressure LwA 39 dB LpA 30 dB LwA 41 dB LpA 32 dB LwA 46 dB LpA 38 dB...

  • Page 80: Troubleshooting Quick Reference

    Check device drivers are installed parallel port error • Check the device configuration in Setup • Try using a known working device Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets Part Number Created in D8110-UPG-ABA France 08/99...

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