Limited Warranty Period; Types Of Warranty Service; Options And Software Limited Warranties - HP Compaq Presario,Presario SR1420 Support Manual

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in
writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP
Hardware Product you have purchased.
Carry-in Warranty Service
Hardware service during the warranty period can be
obtained by returning your PC to an HP Pavilion PC
authorized service provider.
Below are the names and addresses of the HP entities
responsible for the performance of this HP Limited Warranty
in your country/region:
Republic of Ireland
Hewlett-Packard Ireland Ltd.
30 Herbert Street
IRL — Dublin 2
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact the HP and the fault diagnosis identifies
that the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
GB — Berks RG12 1HN
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return
costs and determine the courier/carrier to be used. If
customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also
obtain information on this warranty service on the HP Web
site at: http://www.hp.com/support
Pick Up and Return Warranty Service
Your HP Limited Warranty may include a pick up and return
warranty service. Under the terms of pick up and return
service, HP will pick up the defective unit from your location,
repair it and return it back to your location. HP will incur all
repair, logistics and insurance costs in this process.
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:
http://www.hp.com/support
Options and Software Limited
Warranties
The Limited Warranty terms and conditions for most HP-
branded options (HP Options) are as set forth in the Limited
Warranty applicable to the HP Option and are included in
the HP Option product packaging. If your HP Option is
installed in an HP Hardware Product, HP may provide
warranty service for either the period specified in the
warranty documents (HP Option Limited Warranty Period)
that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer,
but not to exceed three (3) years from the date you
purchased the HP option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an HP
authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided "AS IS."
However, non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
"AS IS" AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
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