Samsung RF27T5501SG User Manual
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Samsung RF27T5501SG User Manual

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Refrigerator
User manual
RF27T5501
Free Standing Appliance
Untitled-1 1
2020-03-12 AM 10:52:53

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Summary of Contents for Samsung RF27T5501SG

  • Page 1 Refrigerator User manual RF27T5501 Free Standing Appliance Untitled-1 1 2020-03-12 AM 10:52:53...

  • Page 2: Table Of Contents

    Critical disposal warnings Installation Refrigerator at a glance Step-by-step installation Operations User interface SmartThings Recommendations for voice recognition Samsung Family Hub SMART GRID Function (Demand Response) (applicable models only) Dispenser panel Special features Maintenance Handling and care Cleaning Replacement Troubleshooting...
  • Page 3 Warranty Information (CANADA) If your refrigerator needs service Limited Warranty for Original Purchaser Obligation to the Original Owner Exclusions of the Warranty Regulatory Notice FCC Notice IC Notice Open Source Announcement English Untitled-1 3 2020-03-12 AM 10:52:53...

  • Page 4: Safety Information

    • Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual. • If you have any question, contact us at 1-800-SAMSUNG or find help and information online at www.samsung.com.

  • Page 5: Important Safety Symbols And Precautions

    Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage.
  • Page 6 Safety information • If you use two products side by side, for safety reason, be sure to use certified products in explosive gas atmospheres. • Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.

  • Page 7: Severe Warning Signs For Transportation And Site

    Severe warning signs for transportation and site WARNING • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.
  • Page 8 - Deteriorated insulation on electrical parts may cause an electric shock or fire. • If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact a Samsung Electronics service center. - Otherwise there is a risk of fire.

  • Page 9: Installation Cautions

    Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions. • After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food.
  • Page 10 • Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer. • If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.
  • Page 11 - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center.

  • Page 12: Usage Cautions

    • Service Warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications. • Do not block the air vents inside the refrigerator.

  • Page 13: Cleaning Cautions

    - Printed letters on the display may come off. • If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or fire.

  • Page 14: Critical Disposal Warnings

    Safety information Critical disposal warnings WARNING • Children trapped inside a refrigerator can hurt themselves or suffocate to death. • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal.

  • Page 15: Installation

    Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
  • Page 16 • When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. • If the internal or external LED lamp is out of order, contact a local Samsung service center. • If the door is left open for too long, the top internal LED will blink. This is normal.

  • Page 17: Step-By-Step Installation

    Step-by-step installation STEP 1 Select a site Select a site that: • Has a solid, level surface without carpeting or flooring that may obstruct ventilation • Is away from direct sunlight • Has adequate room for opening and closing the door •...
  • Page 18 Installation Clearance See the following figures and tables for space requirements for installation. Model RF27* Depth “A” " (836 mm) Width “B” " (908 mm) Height “C” " (1749 mm) Overall Height “D” 70" (1777 mm) Depth “E” " (898 mm) Model RF27* 2"...
  • Page 19 STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance. NOTE To prevent floor damage, make sure the front leveling legs are in the upright position. • The surface you install the refrigerator on must support a fully loaded refrigerator.
  • Page 20 Installation STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 27 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors.
  • Page 21 Detach the fridge doors Left door 1. With the doors closed, use a Phillips head screwdriver to remove the screws (x3) in the top cover. 2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially: •...
  • Page 22 Installation 4. Pull the clamp to remove it. NOTE Be careful not to drop the clamp on the floor. 5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.
  • Page 23 Right door 1. Disconnect the wire connectors (x2) on the right door. The position of the connectors differs with the model. CAUTION • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury.
  • Page 24 Installation 5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. 6. Lay the door down on a flat surface. To reattach the fridge door After you have moved the refrigerator to its final location, reattach the doors by following the removal instructions in reverse order.
  • Page 25 To detach the freezer drawer 1. Lift up the front of the upper basket and pull to remove. 2. Then, pull up to remove the lower basket from the rail assembly. 3. Press down the hooks to unlock the rail assembly.
  • Page 26 Installation CAUTION • Be careful not to scratch or dent the rail assembly. • Make sure you mount the freezer baskets in the correct position. Otherwise, the door will not open or close properly, which causes frost to build up. •...
  • Page 27 STEP 4 Leveling the refrigerator CAUTION • When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. • Leveling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.
  • Page 28 Installation STEP 5 Adjust the door height and the door gap Snap rings The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm). To adjust the height of a door 1.
  • Page 29 STEP 6 Attach the handles CAUTION The refrigerator handles must be oriented in the correct direction. • The fridge handles must be attached so that the holes on each face each other. • The freezer handle must be attached so that its hole faces downwards.
  • Page 30 Installation 3. Push the handle down. 4. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. 5. Repeat Steps 2 through 4 with the second refrigerator door handle. 6. To attach the freezer handle to the refrigerator, first place the left side of the freezer handle onto the left handle screw, and then push it to the left.
  • Page 31 8. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. English Untitled-1 31 2020-03-12 AM 10:53:03...
  • Page 32 Installation STEP 7 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
  • Page 33 Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. • " copper tubing Copper Tubing • "...
  • Page 34 Installation CAUTION Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator. 1. Connect the household water line to the assembled compression fitting. - If you are using copper tubing, slip the compression nut (07) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown.
  • Page 35 STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3.

  • Page 36: Operations

    Operations User interface NOTE • For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator. • The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.
  • Page 37 01 Home screen 01 Apps & Widgets • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid.
  • Page 38 Operations Indicates there is a notification message. Notification ( Indicates Family Hub is receiving data from the cloud server. Cloud sync ( ) 02 Soft buttons 01 Bixby - Tap to use Bixby. 02 Task Manager - Tap to open the Task Manager. - See the Task Manager section for details.
  • Page 39 Fridge Manager To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget. • Tap < or > on the bottom of the widget to move between pages. • On the first page, you can check the current temperatures or modes of each compartment as well as active special functions.
  • Page 40 Operations The Fridge Manager is a graphical representation of your refrigerator. The left half represents the freezer compartment, the right half represents the refrigerator compartment. The temperature or mode settings for each are displayed over each section. Fridge Manager At a Glance 01 Temperature Set or change the temperatures for the fridge and freezer with Power mode...
  • Page 41 NOTE Also displayed is the Ice Off (ice making off) indicator at the top, center. When the indicator displays Ice Off, the refrigerator's ice maker is turned off. The ice maker has 3 options (Rapid Ice/ Ice maker On / Ice Maker Off).
  • Page 42 - Available devices are Bluetooth-enabled headsets, headphones, and speakers. • Easy Connection can be used with Samsung Smartphone apps, and allows you to connect Easy Connection your device to the same home Wi-Fi network that your smartphone is connected to.
  • Page 43 • Set the volume and equalizer and turn on or Sound turn off the touch sound. • You can turn on or turn off Preview of Notifications Notification. Profile • You can add, edit, or delete a profile. • You can register preferred diet and non- Food Preference preferred ingredient to receive a specialized Food AI service.
  • Page 44 Operations • Select a preferred language. Available Language languages depend on the sales region. • Make sure the Auto update function is on with a proper Wi-Fi network connection. Open the fridge door and locate the display Language and reset button on the inner side of the door. Time Press the button and press again to reset Date and Time...
  • Page 45 • The online manual will walk you through Online Manual various menus and apps that the refrigerator provides directly on the display. • Use Remote Management to allow a service representative to remotely diagnose Help & Contact problems and provide solutions. •...
  • Page 46 Operations Display reset (applicable models only) If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom. 1. Open the fridge door and locate the switch cover on the top right corner of the door.

  • Page 47: Smartthings

    SmartThings Installation Visit the Google Play Store, Galaxy Store, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE • The SmartThings app is not available for some tablet and iPad and some smartphone.
  • Page 48 Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
  • Page 49 Refrigerator settings Category Item Description Displays the desired temperature setting of the Fridge temperature fridge. Freezer Displays the current temperature of the temperature freezer. Monitoring Detects abnormal operations of the Diagnosis refrigerator. Checks the accumulated power consumption of Energy monitoring the refrigerator for the last 180 days.

  • Page 50: Recommendations For Voice Recognition

    Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device. NOTE • The Samsung Family Hub app is not available for some tablet and iPad and some smartphone. - support that [Android] OS 6.0 or higher(mimimum 2 GB RAM Size) - support that [iOS]10.0 or higher/iPhone 6 or higher.
  • Page 51 Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings ...

  • Page 52: Smart Grid Function (Demand Response) (Applicable Models Only)

    Operations SMART GRID Function (Demand Response) (applicable models only) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE •...
  • Page 53 To check the MAC address 1. Tap the Settings icon on the Home screen. 2. Scroll down to and open About Family Hub. 3. The screen displays (among others) the Wi-Fi MAC address. Peak Demand Off (Override mode) When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode).
  • Page 54 1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2. Samsung OPEN API - Operational Status, User Settings & Messages - ICE Maker Status: GET /icemaker/status/vs/0 - Door Open Alarm: GET /doors/vs/0...

  • Page 55: Dispenser Panel

    Dispenser panel 01 Water / Lock 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) To dispense chilled water, press Water. The corresponding indicator Water turns on. To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds.

  • Page 56: Special Features

    Operations Special features Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
  • Page 57 CAUTION • If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center. • Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.

  • Page 58: Maintenance

    Maintenance Handling and care Ice bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other...
  • Page 59 • Use only the provided ice bucket. Third-party ice buckets may cause a system failure. NOTE • The water pressure required for ice making is between 30 to 120 psi (206 to 827 kPa). • Noise from the ice maker as it produces ice during the ice making process is normal. •...
  • Page 60 Maintenance Door bins • To remove the door bin, hold the front sides of the bin, and then gently lift up to remove. • To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.
  • Page 61 Fridge drawers Vegetable / fruit drawers Gently lift up the front of the drawer and slide out. • We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins. • To reinsert, insert the drawer into the frame rails and then slide inward.
  • Page 62 Maintenance 2. Lift the lower ice bucket to remove. Upper basket • To remove, fully slide open the freezer drawer. Lift up the front of the upper basket and pull to remove. • To reinsert, align the front wheels of the upper basket with the end of the lower basket.

  • Page 63: Cleaning

    Cleaning Interior and exterior WARNING • Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

  • Page 64: Replacement

    • Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
  • Page 65 Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center.

  • Page 66: Troubleshooting

    Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found.
  • Page 67 Symptom Possible causes Solution • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a • Refrigerator has heat-proof system failure. Interior wall is hot.
  • Page 68 Troubleshooting Condensation Symptom Possible causes Solution • Remove the moisture and • If door is left open, moisture do not leave a door open for Condensation enters the refrigerator. extended periods of time. forms on the interior walls. • Food with high moisture •...
  • Page 69 Water does not dispense. • Dispenser panel Lock is • Deactivate dispenser panel activated. Lock. • Use only Samsung-provided • A third-party water filter was or approved filters. installed. • Unapproved filters may leak and damage the refrigerator. • Replace the water filter. After •...

  • Page 70: Do You Hear Abnormal Sounds From The Refrigerator

    Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found.
  • Page 71 • During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds. HiSS! • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises.

  • Page 72: Smartthings

    • The old Samsung Smart Refrigerator app cannot connect with app fails to operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The SmartThings • Make sure that your router is operating normally.

  • Page 73: Samsung Family Hub

    Samsung Family Hub Symptom Action • The Samsung Family Hub app is not available for some tablet Could not find and iPad and some smartphone. “Samsung Family - support that [Android] OS 6.0 or higher(mimimum 2 GB RAM Hub” in the app Size) market.

  • Page 74: Smart Grid (Applicable Models Only)

    System) supporting SEP (Smart Energy profile). • Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Store. • Install and run the SmartThings app on your smartphone. • Make sure that your home router is operating normally with Why isn’t...

  • Page 75: Limited Warranty (U.s.a.)

    If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
  • Page 76 Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
  • Page 77 PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  • Page 78 Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred...
  • Page 79 This warranty is valid only on products purchased and used in Canada. SAMSUNG CUSTOMER CARE CENTER Samsung Electronics Canada Inc. 2050 Derry Road West...
  • Page 80 Regulatory Notice FCC Notice FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LCCBP730Q This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause...
  • Page 81 IC Notice Contains Transmitter Module IC: 649E-CCBP730Q The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 82 Regulatory Notice Model RF27T5501SR RF27T5501** Variant Model (The symbol “*” can be any alphanumeric character.) Samsung Electronics America, Inc. 85 Challenger Road. Responsible Party - U.S. Contact Information Ridgefield Park. NJ 07660 Phone: 1-800-SAMSUNG (726-7864) FCC Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following...
  • Page 83 Open Source Announcement The software included in this product contains open source software. The following URL http://opensource.samsung.com/opensource/SMART_TP2_0/seq/0 leads to open source license information as related to this product. English Untitled-1 83 2020-03-12 AM 10:53:16...
  • Page 84 How-to Videos and Live Shows * Requires reader to be installed on your smartphone Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG Customer Care Center. Country Contact Center Web Site 1-800-SAMSUNG (726-7864) U.S.A...

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