Philips Avance HD3167/70 User Manual page 18

9 Troubleshooting
If you encounter problems when using this multicooker, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem Solution
The light on the There is a connection problem. Check if the power cord is connected to the
button does not go multicooker properly and if the plug is inserted firmly into the power outlet.
on.
The light is defective. Take the appliance to your Philips dealer or a service
center authorized by Philips.
The display does not The multicooker is not connected to the power supply. If there is no power
function. supply, the power failure backup function does not work and the display
does not function.
The battery for the display runs out of power. Take the appliance to your
Philips dealer or a service center authorized by Philips to have the battery
replaced.
The rice is not There is not enough water. Add water according to the scale on the inside
cooked. of the inner pot.
You did not press the start button (On/Off).
Make sure that there is no foreign residue on the heating element and the
outside of the inner pot before switching the multicooker on.
The heating element is damaged, or the inner pot is deformed. Take the
multicooker to your Philips dealer or a service center authorized by Philips.
The rice is too dry Add more water to the rice, and cook for a bit longer.
and not well cooked.
The multicooker You might have pressed the keep-warm button (Chaud) before pressing the
does not switch to start button (On/Off). In this case the multicooker will be in standby mode
the keep-warm mode after the cooking is finished.
automatically.
The temperature control is defective. Take the appliance to your Philips
dealer or a service center authorized by Philips.
The rice is scorched. You have not rinse the rice properly. Rinse the rice until the water runs clear.
Water spills out of Make sure that you add water to the level indicated on the scale inside the
the multicooker inner pot that corresponds to the number of cups of rice used.
during cooking.
I cannot get to the Press the menu button (Menu) repeatedly to select the desired function as
desired cooking shown by the indicator.
function.
Rice smells bad after Clean the inner pot with some washing detergent and warm water.
cooking
After cooking, make sure the steam vent cap, inner lid and inner pot is
cleaned thoroughly.
Error message (E1, There has been a power failure during cooking. Take the appliance to your
E2, E3, or E4) appears Philips dealer or a service center authorized by Philips.
on the display.
18 EN