Philips HP3631/01 Manual page 11

troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance
does not go on.
specifications
Model
Rated voltage (V) Hongkong/Singapore/Europe
Rated voltage (V) China/Korea
Rated voltage (V) Malaysia
Rated voltage (V) Taiwan
Rated frequency (Hz) Hongkong/Singapore/
Europe
Rated frequency (Hz) China/Malaysia
Rated frequency (Hz) Korea/Taiwan
Rated input (W)
Class
Classification
Ingress of water
IR type
Irradiance (W/m²)
Field dimensions (in cm²)
Battery type
Operation conditions
Temperature
Relative humidity
Possible cause
The plug is
not inserted into the
wall socket properly.
There is a power
failure.
The lamp is defective. Contact the Philips Consumer Care Centre.
The mains cord is
damaged.
Solution
Put the plug in the wall socket properly.
Connect another appliance to check if the power
supply works.
If the mains cord is damaged, you must have it
replaced by Philips, a service centre authorised by
Philips or similarly qualified persons in order to avoid
a hazard.
HP3631
220-230
220
240
110
50-60
50
60
300
II
not classified
IPX0
IR-A/B/C
approx. 900
40x30
LR54
from +10°C to +35°C
from 30% to 90%
EnglisH
11