Troubleshooting - Sony BKM-FW50 Installation Manual

Troubleshooting

Before requesting service, please check the
following points. If the problem persists,
contact your local Sony dealer.
Problem Cause/Remedy
• BKM-FW50 is not
Cannot
correctly installed in
connect to
display.
network.
t Push the BKM-
FW50 fully into the
slot, and tighten the
fastening screws.
• Cable is not connected
correctly to network port.
t Plug the cable firmly
into the network port.
• Network settings are
incorrect.
t When using a web
browser from the
computer, check the
network settings of
the computer.
Press and hold the
RESET button of the
BKM-FW50 for at
least 3 seconds to
return the unit to the
default condition.
Then perform setup
again.
• Cable type is incorrect.
t Select a straight
cable or a cross-
wired cable, as
required by the
network
environment.
Problem Cause/Remedy
• The storage medium is
Storage
broken.
medium is
not t Try using a different
recognized.
storage medium.
• The storage medium
being used is not
compatible.
t Try using a storage
medium from
another maker.
• The file formats are
Cannot
incorrect.
playback
t Change the files to
files saved
the appropriate
on the
format.
storage
medium.
• There are over 1,000
files saved on the storage
medium.
t Remove files until
the number of files
does not exceed
1,000.
• There is a file exceeding
2 GB in size.
t Make sure no file
exceeds 2 GB in size.
• The storage medium is
broken.
t Try using a different
storage medium.
• There is a problem with
Streaming
the network
playback
environment.
is
t Confirm the network
unavailable.
settings.
t There may be a high
amount of network
traffic. Change the
network settings for
optimal performance.
• The file formats are
incorrect.
t Change the files to
the appropriate
format.
Troubleshooting
19