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Place the phone close to the earphones and remove any objects between them.
If the issue occurs when using a third-party app, report the issue to the app provider.
7. Case will not charge wireless , I have tried several chargers
Charge the charging case:
If the earphones stay idle for an extended period of time, charge them at least once a week to prevent the
battery from being damaged.
•
Wireless charging (wireless charging version): Adjust the position of the charging case and align
the centre of the lower half of the charging case with the centre of the wireless charger. If the indicator
lights up, it indicates that it is charging normally.
o
Place the FreeBuds Pro wireless charging case with the HUAWEI logo facing up.
8. Earphones have an intermittent crackling sound, like a scratched record
Description:
The noise is generated while the frequency components in the electronic device are working. It is weak
and only audible in very quiet environments.
Compared with half-in-ear earphones, in-ear earphones' tips can achieve superior noise reduction.
Therefore, this noise can be more easily noticed by in-ear earphone users.
Solution:
1. Update the firmware of the earphones, restore the earphones to their factory settings, and try again.
2. Increase the sound volume, as the noise is only audible when sound is muted or you are in a very quiet
environment.
3. If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service
Centre or contact Huawei Customer Service at 0800 088 6700 for assistance.
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