Additional Information; Troubleshooting - Sony SRS-X99 Operating Instructions Manual

Additional information

Troubleshooting

If a problem occurs while operating the unit,
check the following to resolve the problem
before consulting your nearest Sony dealer.

Check to see if the problem is listed in this
"Troubleshooting" section.

Check in Help Guide.
 Refer to "How to use" and
"Troubleshooting" in Help Guide for
details.
http://rd1.sony.net/help/speaker/srs-x99/h_zz/

Check information about the problem on
the customer support website.
For customers in the U.S.A.:
http://esupport.sony.com/US
For customers in Canada:
http://esupport.sony.com/CA/

Unplug the AC power cord, wait a while
and plug the AC power cord again.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
BLUETOOTH
Unable to pair the unit with a BLUETOOTH
device/
BLUETOOTH connection between the unit
and smartphone/iPhone is not possible
using SongPal

Bring the unit and the BLUETOOTH device to
within 1 m (3 ft) of each other.

If the (BLUETOOTH) indicator is not flashing
quickly in white, tap and hold the
(BLUETOOTH)
unit beeps and the
starts flashing quickly in white.

If you initialize the unit, the unit may not be
able to connect your iPhone/iPad/iPod or PC.
In this case, erase the pairing information on
the iPhone/iPad/iPod or PC, and then perform
the pairing procedure again.
22
US
PAIRING button until the
(BLUETOOTH) indicator
Unable to connect the unit to a BLUETOOTH
device with one-touch connection (NFC)

Keep the smartphone close to the unit until
the smartphone responds. If the unit fails to
connect, move the smartphone slowly on the
N-Mark of the unit. When the smartphone
responds, follow the on-screen instructions to
establish the connection.

Check that the NFC function of the
smartphone is set to on.

If the smartphone is in a case, remove it.

NFC reception sensitivity varies, depending on
the device. If you repeatedly fail to connect
the unit with a smartphone by one touch,
make the connection by on-screen operation.

Check that your smartphone is compatible
with NFC. Look up information on the issue on
the customer support website.
There is no sound

If you are connecting a PC to the unit, make
sure the audio output setting of the PC is set
for a BLUETOOTH device.

Check that the unit has established
BLUETOOTH connection with the BLUETOOTH
device.

Pair the unit and the BLUETOOTH device
again.

Super tweeter (top) is the playback unit for
high-frequency content only. If the music file
does not contain the high-frequency content,
the sound is not output.
Distorted sound/humming or noise in the
speaker output

Bring the unit and the BLUETOOTH device
closer together. Remove any obstacles
between the unit and the BLUETOOTH device.

Select "Priority on stable connection" for
BLUETOOTH audio streaming playback quality.
Network
A Wi-Fi connection between the unit and
home network is not possible

The unit does not support IEEE 802.11ac . Use
the 2.4 GHz frequency band (IEEE 802.11 b/g/
n) or 5 GHz frequency band (IEEE 802.11 a/n)
for the Wi-Fi network.

When setting a Wi-Fi network using the
SongPal application on your smartphone/
iPhone, connect your smartphone/iPhone to
the Wi-Fi network to be used beforehand.