Bosch Solution 2000 Quick Start Manual page 2

5
Problem
• Set the address for the
TouchOne
6
Problem
• Red screen – Please contact
manufacturer
7
Problem
• The TouchOne displays
a Hello and Please Wait
Message.
8
Problem
• The TouchOne displays a
Connection Failure - Error
010 screen
9
Problem
• The TouchOne reboots
continuously.
5
Solution
• Press and hold the Bosch logo, once you let go the Change Address
menu will open automatically OR
Settings -> Advanced Settings -> Change Address
(Does not work for Gen 1)
6
Situation
• This screen
indicates that
the interface
application has
stopped running.
7
Situation
• The TouchOne
is unable to
communicate with
the Bosch Alarm
Panel.
• The TouchOne
displays Waiting
Message.
8
Situation
• The TouchOne is
not getting valid
packets from the
alarm system
9
Situation
• The TouchOne is
unable to draw
enough current from
the Bosch Alarm
Panel.
6
Solution
• Press all 4 corners of the screen at
the same time for two seconds.
• Then, when the keypad appears,
type in 66662580#. This should
re-install the original interface
application.
• A progress bar should appear on
the screen. Please wait at least
5 minutes for this process to
complete.
7 & 8
Solution
1. Remove the TouchOne from the wall
mount. Be careful when pulling the
TouchOne away from the wall not to
stress the attached cable.
2. Look down the back of the enclosure
for the Red flashing Alive LED:
• Ensure the Green and Yellow wires
are wired in the correct order on the
Bosch Alarm Panel
• Ensure the Four pin connector is
properly connected to the back of the
Touch One Screen
• The Alive LED on the back of the Touch
One should be flashing at a regular
interval
• It will be helpful to use a short wire
and connect the TouchOne directly
to the Bosch Alarm Panel. Check that
the Alive LED is flashing. If this test is
successful, the problem may be with
the wire run between the Alarm Panel
and the TouchOne Screen
9
Solution
The Bosch Panel can supply a maximum
of 900 mA current to externally attached
devices (TouchOne, Keypads, etc)
Should the Touch One not receive
enough current, it will continue to
reboot.
• Install a standalone power supply for
the Touch One Screen. (The TouchOne
Screen requires a 12V 1.5A power
supply.)