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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
M22f model
M31369
M24f model
M33060
M24fw model
M33062
M24fe model
M73281

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Table of Contents
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Summary of Contents for HP M22f

  • Page 1 Maintenance and Service Guide M22f model M31369 M24f model M33060 M24fw model M33062 M24fe model M73281 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
  • Page 5: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 6: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 7: Monitor Features

    Energy saver feature to meet requirements for reduced power consumption NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.
  • Page 8: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1 Front components and their descriptions Component Function Power button Turns the monitor on or off. Menu button Press to open the OSD menu. When the OSD menu is open, the Menu light turns on.
  • Page 9: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 2: Rear components and their descriptions Component Function Connects an optional security cable. Security cable slot Connects an AC adapter. Power connector On: The monitor is on.
  • Page 10: Locating The Serial Number And Product Number

    Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. M22f...
  • Page 11 Barcode label—M24fW Barcode label—M24fe Spec label—M22f Spec label—M24f/M24fw/M24fe For India: Barcode label—M22f Bar code label—M24f/M24fw/M24fe Spec label—M22f...
  • Page 12 Spec label—M24f/M24fw/M24fe...
  • Page 13: Illustrated Parts Catalog

    Illustrated parts catalog To identify the monitor major components, use this illustration and table. M22f...
  • Page 14 DISPLAY BD ASS'Y HP Encore III 12-4 DISPLAYKEY(VIRGIN ABS+5% PET/JACK BLACK (6009-0337))(ENCORE 3) 12-5 SPONGE PU(24.0*12.0*16.0t)(ENCORE2_23F)(BLK) MAC. SCREW-MI M3.0*6.0L, BLK-ZNNI(HEAD DIAMETER 7.0) FRONT DECO(VIRGIN ABS 85% PCR +5% OBP/NATURAL SILVER)(ENCORE 3-M22F) ASS'Y 16-1 FRONT DECO(ENCORE 3-M22F) 16-2 FOAM TAPE (L478*W3*0.4t EXP040-D33-S) 16-3...
  • Page 15 M24f/M24fw/M24fe...
  • Page 16 REAR SUPPORT-L(PCR-85% ABS+5% PET/JACK BLACK (6009-0337) REAR SUPPORT-M(PCR-85% ABS+5% PET/JACK BLACK (6009-0337) REAR SUPPORT-R(PCR-85% ABS+5% PET/JACK BLACK (6009-0337) MAC. SCREW-MI M3.0*4.0L, BLK-Ni MYLAR BLACK(150*60*0.325t) MAIN BD ASS'Y HP Encore III M24f/M24fw/M24fe SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3)-C MYLAR BLACK(16.5*15*0.325t) (ENCORE 3-SHIELDING MIDDLE SCREW) MAC. SCREW-MH #4-40*5.0L,Ni REAR COVER...
  • Page 17: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 18: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 19 Step 1 Quick release Base stand 1. Lay the display on soft desk and push the button of stand to unlock the stand, then pull out the stand form the monitor head. Push up the white button 2. Twist out the screw and separate base and stand. Twist out the screw 3.
  • Page 20 Dismantle the rear cover first Screwdriver from the two marked position Remove the 8pin FFC from main board then remove rear cover Remove the DECO Strip four screws from the hinge. M22f M24f/M24fw/M24fe 5. Remove the acetate tapes from the LVDS/ LED cable.
  • Page 21 M22f M24f/M24fw/M24fe 6. Pull out the LVDS/ LED cable to panel. M22f M24f/M24fw/M24fe 7. Strip fourteen screws from the rear cover supporter and M/B.
  • Page 22 M22f M24f/M24fw/M24fe...
  • Page 23 M24f/M24fw/M24fe...
  • Page 24: Connector Repair

    Connector repair This procedure includes HDMI, DisplayPort and audio connectors. The connectors are on the main board (board part number 5E.49101.011). The connectors identifiers are as follows: Connector Location P100 HDMI P200 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 14. VGA P100 Repair the VGA connector: 1) Use a hot air gun to melt the solder on the pins.
  • Page 25: Hdmi Connector P200

    3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. HDMI connector P200 Repair the HDMI connector: 1) Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins.
  • Page 26: Function Test

    Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used HDMI test Confirm whether image displays correctly on the Computer or DVD player monitor.
  • Page 27 Image appears Brightness is too low. Open the OSD menu and blurred, select Brightness to adjust indistinct, or too the brightness scale as dark. needed. Check Video Monitor video cable is disconnected. Connect the appropriate Cable is displayed video signal cable between on screen.
  • Page 28: Index

    Index components front, 4 power light location, 4 rear, 5 precautions, 1 connector repair, 20 preparation for disassembly, 14 VGA connector location, 5 rear cover removal, 14 HDMI connector location, 5 rear components, 5 features, 3 removal firmware updates, 2 Mainboard, 18 front components, 4 Rear Cover, 14...

This manual is also suitable for:

M24fM24fwM24feM31369M33060M33062 ... Show all

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