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Technical Assistance Specialist – Major Appliance
Tips: From Your Technical Assistance Specialist
Product: Samsung Refrigerators
Topic: French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Applies to models produced between 2014 - 2018
RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090
RF23M8960,RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500
RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580
RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB
NOTE: Samsung does not have an upgraded IM SVC KIT for all models. If your specific model is not
included in this bulletin, there are no kits available at this time. Do NOT make any substitutions.
Providers should follow the normal steaming, de-icing and drying process. Apply the silicon and
install the Y clips, update icemaker, auger and drain, Zip Tie and Main PCB. Confirm the dispenser is
closing and water pressure delivers no more than 16 ounces in 20 seconds. The IM SVC Kit come
For additional information on this process contact Asurion Technical Assistance 1-844-312-7158
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Failure to properly follow these steps can result in a failed repair and return visit to the consumer. Please
complete all steps as they are written and do not skip or modify the repair procedure. If a part has
previously been replaced prior to installing this kit, replace it with the part included in the kit.
All STEPS AND PARTS MUST BE FOLLOWED AND INSTALLED
June 2019
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Technical Service Assistance: 1.844.312.7158
Asuriontechline@asurion.com
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Related Manuals for Samsung RF22K9381 Series
Summary of Contents for Samsung RF22K9381 Series
- Page 1 RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580 RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB NOTE: Samsung does not have an upgraded IM SVC KIT for all models. If your specific model is not included in this bulletin, there are no kits available at this time. Do NOT make any substitutions. Providers should follow the normal steaming, de-icing and drying process. Apply the silicon and install the Y clips, update icemaker, auger and drain, Zip Tie and Main PCB.
- Page 2 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 Service Preparation 1. Place the unit into Self Diagnostic mode to retrieve any existing fault codes.cal Assistance Specialist – Major Appliance 2. Place the unit into a forced defrost mode. This will loosen the ice and warm up the cooling loop in preparation for removing the ice maker.
- Page 3 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 All Service Steps Must Be Followed 1. Service Steps Technical Assistance Specialist – Major Appliance a. Remove the ice bucket from the Ice Room.
- Page 4 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 3. Remove the unit from the Forced Defrost mode and then unplug the unit. This will prevent the cooling loop from frosting up during service and prepare the unit for additional service steps.
- Page 5 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 5. Check For Icing Symptoms In The Ice Room a. Check for traces of water spry in the upper ice room area. b. Check for ice in the air flow path (L Duct).
- Page 6 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 7. Inspect the air channel above the auger assembly and remove all traces of ice from this area. Failure to do so will create new ice build up there and on the floor, side walls and rear Technical Assistance Specialist –...
- Page 7 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 8. With the auger motor assembly removed, inspect the drain of the ice room. Place your finger into the drain are to feel for any foam remnants or ice blockage. Remove any Technical Assistance Specialist –...
- Page 8 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 9. Disassemble the auger drain (DA97-19898A) and replace it with the drain component from your IM SVC Kit. Technical Assistance Specialist – Major Appliance...
- Page 9 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 10. Check for any particles in the fill tube using a mirror. Remove all particles. Check the gap between the water line outlet and the fill tube to prevent water spray. If the gap Technical Assistance Specialist –...
- Page 10 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 12. Re-install the auger motor assembly ensuring it is installed fully to the rear and locked into place with the locking tab. Reconnect the auger motor wire harness to the connection point on the Technical Assistance Specialist –...
- Page 11 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 14. Reassemble the ice maker a. Insert the ice maker into the opening of the drain duct. Lock the upper hook with a “CLICK”...
- Page 12 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 Confirmation Of A Completed Repair Press “Test Mode” button and check for a leaking water or functional failure Technical Assistance Specialist – Major Appliance While pressing the test button listen for the chime.
- Page 13 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 Service Preparation Ice Maker Service Kits Listed Below Will Vary Based On The Production Date Of The Unit. The Chart Below Will Explain How To Decipher The Date Code From The Serial Number.
- Page 14 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck Parts listing by model numbers – Counter Depth Models – IM SVC Kit May 2019 NOTE: If your model number does not appear on this list, there is no IM SVC Kit available for that model.
- Page 15 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 Parts listing by model numbers – Counter Depth Models – IM SVC Kit NOTE: If your model number does not appear on this list, there is no IM SVC Kit available for that model.
- Page 16 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck Parts listing by model numbers – Full Size Units– IM SVC Kit May 2019 NOTE: If your model number does not appear on this list, there is no IM SVC Kit available for that model.
- Page 17 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck Parts listing by model numbers – Full Size Units– IM SVC Kit May 2019 NOTE: If your model number does not appear on this list, there is no IM SVC Kit available for that model.
- Page 18 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck Parts listing by model numbers – Full Size Units– IM SVC Kit May 2019 NOTE: If your model number does not appear on this list, there is no IM SVC Kit available for that model.
- Page 19 SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck May 2019 For Validation Of Repair, Asurion Tech Line Will Require The Following Photos Technical Assistance Specialist – Major Appliance 1. Model And Serial Tag 6.