All manuals and user guides at all-guides.com Troubleshooting Network Camera BB-HCM311 Indoor Use only Model No. Table of Contents Troubleshooting..............3 Indicator Error Codes ................3 Camera Setup Difficulties................4 Camera Image/Page Display..............7 Operation Bar ..................13 Audio Problems ..................14 Image Buffer/Image Transfer ..............
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All manuals and user guides at all-guides.com Troubleshooting Abbreviations • UPnP is the abbreviation for Universal Plug and Play. • "Network Camera" is called "Camera" in this Installation/Troubleshooting. Trademarks • Microsoft, Windows, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
All manuals and user guides at all-guides.com Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights •...
All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 144 of the Operating Instructions on the Setup CD-ROM). •...
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see Getting Started).
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port.
All manuals and user guides at all-guides.com Troubleshooting Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser.
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy The Top page is • The connection type is wrong (see page 55 of the Operating not displayed. Instructions on the Setup CD-ROM). If the camera is not connected to the network in the [Auto Negotiation] setting, set up the camera and the router seeing the following table.
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Assign the correct default gateway address (see page 51 of LAN, but not the Operating Instructions on the Setup CD-ROM).
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. ® is not displayed. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 27 when using Microsoft Windows XP Service Pack...
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy The color on the • White balance does not work well. image is Adjust the white balance on the Camera page (see page 81 strange. of the Operating Instructions on the Setup CD-ROM). •...
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Cause and Remedy When • The power to the camera was turned off during firmware update, accessing the so the firmware may be broken. camera, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed.
All manuals and user guides at all-guides.com Troubleshooting Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions.
All manuals and user guides at all-guides.com Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 86 of the Operating Instructions on the Setup CD-ROM) •...
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the computer. Click the Listen button. (It will change to • Listen button is displayed gray. [Listen] is not permitted on the General User page.
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an external Click the Talk button. (It will change to speaker • The Talk button is gray. connected to the camera.
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker.
All manuals and user guides at all-guides.com Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 146 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail...
All manuals and user guides at all-guides.com Troubleshooting SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.
PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
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All manuals and user guides at all-guides.com Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode.
All manuals and user guides at all-guides.com Troubleshooting Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
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All manuals and user guides at all-guides.com Troubleshooting Memo...
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1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.