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DreamStation 2
Basic Setup & Return Instructions
Instructions: Return Instructions for affected device
Package your old machine for return shipment.
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• Using the packaging material that came with your replacement device,
place your affected device in the shipping box provided.
• Tape the box after packaging is complete. The tape should be centered so equal amounts
of tape extend down the sides of the shipping box as shown below (left).
• Peel the pre-paid label from its backing and attach it to the shipping box making sure you
completely cover the original shipping label. Use the above diagram (right) as reference.
• Ensure the shipping box is securely taped and sealed to prevent it
from breaking open during shipment.
Do not return: SD card, tubing, or mask
!
Contact FedEx toll-free at (800) 463-3339 or go to FedEx.com.
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• Find the closest drop off location or schedule a pickup.
• You may also give the package to any FedEx driver making regular pick ups or deliveries.
• Alternatively, you can take the package to an authorized FedEx shipping outlet.
• This return shipment is pre-paid, so there is no charge to you.
Thank you for your cooperation in this effort.
Please contact us at 833-262-1871 or www.philips.com/SRC-update if you have any questions.
Thank you for your cooperation and assistance in connection with Philips' efforts to remediate the recalled Respironics Sleep and Respiratory Care
devices (each, an "Affected Device"). To expedite these efforts, Philips in many cases is (or will be) providing a replacement device (an "Advanced
Exchange") in advance of the return of an Affected Device. By accepting the Advanced Exchange, you are agreeing to return your Affected Device
to Philips so that, in many cases, Philips can expeditiously refurbish the returned Affected Device to help ensure another user receives a replacement
device sooner. This is consistent with the FDA's direction for a prompt remediation.
Upon receipt of Advanced Exchange, please follow the instructions that you receive regarding the return of your Affected Device to Philips.
Specifically, it is important that you promptly return your Affected Device. Your returned Affected Device will either be repaired to replace
the foam insulation with an approved insulation, or will be destroyed.
Please note that to effectuate the Recall consistent with FDA laws and regulations, it is necessary that you return your Affected Device promptly.
By participating in the Advanced Exchange or receiving a remediated device, you acknowledge and agree that the foam insulation will be removed
and may be discarded, and that your Affected Device may be destroyed or refurbished.
Thank you again for your assistance in this matter.
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