Page 1 PHOTO PRINTER User’s Guide...
Page 2: Table Of Contents
Inside the Printer ... 17 Operation Panel ... 18 Printer Driver Functions (Windows) ...19 Opening the Printer Properties Dialog Box ... 20 Printer Properties Dialog Box Description ... 22 BJ Status Monitor Functions ... 36 Cancelling a Print Job ... 39 Uninstalling Printer Drivers ...
Page 3 Description of Print Settings ... 42 BJ Print Monitor ... 59 Cancelling a Print Job ... 61 Using the Printer with a Network ... 62 Uninstalling Printer Drivers ... 66 Routine Maintenance ...67 When to Replace Ink Tank and Maintain Printhead ... 68 Replacing an Ink Tank ...
Page 4 Cannot Install the Printer Driver ... 117 Print Quality is Poor or Contains Errors ... 119 Printer Does Not Start or Stops During Print Jobs ... 136 Paper Does Not Feed Properly or Paper Jams ... 142 The POWER Lamp Flashes Orange ... 145 An Error Message is Displayed on the Screen ...
Page 5: Introduction
Introduction Thank you for purchasing the Canon S820 Photo Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment.
Page 6: How To Use This Manual
How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat Reader 3.0 or later. The screens shown below are for Acrobat Reader 4.0. Please note that screens displayed by Acrobat Reader 3.0 or 5.0 are slightly different. Use this button to enlarge the viewing screen.
Page 7 Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings. How to Use This Manual Use this button to search for a word.
Page 8: Safety Precautions
Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions.
Page 9: Cleaning The Printer
Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet. If the printer is placed at a location exposed to a lot of dust, smoke, or high humidity, the dust that collects on the plug absorbs moisture and may cause insulation failure and ﬁre.
Page 10: Maintaining The Printer
Safety Precautions Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. Working around the printer Do not use inﬂammable sprays near the printer.
Page 11: Choosing A Location
To avoid the risk of ﬁre or electric shocks, install the printer in a location with an ambient temperature range of 41°F to 95°F (5°C to 35°C) and humidity of 10% to 90% (condensation free).
Page 12: Power Supply
Safety Precautions Power supply Never remove the plug by pulling on the cord. Do not use a powerstrip. Never use a power supply voltage other than that supplied in the country of purchase. The correct power supply voltages and frequencies are as follows: USA/Canada: AC 120V, 60Hz Europe: AC 230V 10%, 50Hz...
Page 13 Do not place metal objects (paper clips, staples, etc.) or containers of ﬂammable solvents (alcohol, thinners. etc.) on top of the printer. If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call the Canon Customer Care Center.
Page 14: Printer Parts And Their Functions
Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel Printer Parts and Their Functions...
Page 15: Front View
Paper Rest Sheet Feeder Load paper here. Paper feeds automatically, one sheet at a time. Front Cover Open to replace the ink tanks or remove jammed paper. Printer Parts and Their Functions Front View...
Page 16: Rear View
Rear View Printer Parts and Their Functions USB Port Used to connect the printer to a computer through a USB interface. Printer Port (Parallel) Used to connect the printer to a computer through a parallel interface. Rear View...
Page 17: Inside The Printer
Adjusts the gap between the printhead and the surface of the printing paper. Printhead Lock Lever Locks the printhead into the holder. Once the printhead is installed, do not touch this lever. Printer Parts and Their Functions Printhead Holder Install the printhead here. Inside the Printer...
Page 18: Operation Panel
Flashing green: The printer is preparing to print, or is currently printing. Flashing orange: An error has occurred and the printer is not ready to print. Flashing orange and green alternately: An error has occurred that may require a call to the Canon Customer Care Center.
Page 19: Printer Driver Functions (Windows)
Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Cancelling a Print Job • Uninstalling Printer Drivers Printer Driver Functions (Windows)
Page 20: Opening The Printer Properties Dialog Box
In an application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu. Ensure that Canon S820 is selected in the Name ﬁeld. Then click the Properties button. The Printer Properties dialog box opens.
Page 21 This method is used for maintenance operations, such as printhead cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, the Windows operating system adds several tabs, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Page 22: Printer Properties Dialog Box Description
Printer Properties Dialog Box Description Note The screens in this section refer to Windows Me/Windows 98 operation. The equivalent screens for Windows XP and Windows 2000 may look slightly different. Printer Driver Functions (Windows) • Main Tab • Page Setup Tab •...
Page 23: Main Tab
Main Tab Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print quality, select Custom and click the Set... button.
Page 24 Before printing, verify that settings, such as the lever position, are correct. Note To see a description of any item in the Printer Properties dialog box, click the ? mark then click the desired item. To see a description of operating procedures, click the Help button.
Page 25: Page Setup Tab
Page Setup Tab Page Size Ensure that the correct paper size is selected. Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 26 This setting is usually selected by default. When using this function, ensure that you have correctly speciﬁed the Page Size and the Printer Paper Size. The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling.
Page 27 When selected, the document starts printing with the last page. Collate Select to print multiple copies of the document one copy at a time. Preview Area Verify the overall layout, stamps, background, etc., to be applied to the print job. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 28 Select the check box and choose the stamp. Place stamp over text When selected, the stamp is printed over the print data. Stamp ﬁrst page only Prints the stamp only on the ﬁrst page. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 29 Select Background... This allows you to register a new background, or to display details of the background you have selected. Preview Area Shows how the stamp will appear on the printed page. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 30: Effects Tab
Effects Tab Simulate Illustration Select the check box to manipulate color image data to produce illustration effects. Adjust the brightness of the image with the Contrast slide bar. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 31 In such cases, select the Apply Throughout Page check box. Preview Area Shows how the image will appear when printed. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 32 This list displays the printing settings currently registered in the Proﬁles tab. The Current Settings proﬁle contains the settings currently speciﬁed in the Main, Page Setup and Effects tabs. The Default Settings proﬁle contains the factory default settings. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 33 Add to Proﬁles dialog box appears. Retrieve from Proﬁles Click to activate registered printer settings. The contents of the Main, Page Setup and Effects tabs are changed by selecting the printer settings in Printing Proﬁles and then clicking this button.
Page 34: Maintenance Tab
Maintenance Tab Cleaning Click to start printhead cleaning. Deep Cleaning Click to start printhead deep cleaning. Use this function only if Cleaning has not improved the print quality. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 35 If you use Quiet Mode, the print speed may become slower than normal. Start Status Monitor... Click to start the BJ Status Monitor, where you can check the printer status and the progress of printing jobs. “Examining the Nozzle Check...
Page 36: Bj Status Monitor Functions
The BJ Status Monitor launches automatically when data is sent to the printer. When launched, the BJ Status Monitor appears as an icon on the Task Bar. Click the Canon BJ Status Monitor icon on the Task Bar. The BJ Status Monitor appears.
Page 37 Printer Driver Functions (Windows) Note To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box and click the Start Status Monitor button. BJ Status Monitor Functions...
Page 38 When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs (e.g., if the printer runs out of paper or ink is low). In such cases, take the appropriate action as described in the Printer Status tab.
Page 39: Cancelling A Print Job
Cancelling a Print Job To cancel the current print job, ﬁrst open the BJ Status Monitor. Click the Canon BJ Status Monitor icon on the Task Bar. Click Cancel Printing. Note If Cancel Printing is grayed out, press the printer's RESUME/CANCEL button to terminate the print job.
Page 40: Uninstalling Printer Drivers
ﬁles associated with the printer driver at the same time. Click the Start button and select Programs, Canon S820, Uninstall. Note For Windows XP, click the Start button and select All Programs, Canon S820, Uninstall. Click Yes when the conﬁrmation message appears.
Page 41: Printer Driver Functions (Macintosh)
Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Cancelling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers Printer Driver Functions (Macintosh)
Page 42: Description Of Print Settings
Description of Print Settings • Page Setup Dialog Box • Print Dialog Box Printer Driver Functions (Macintosh) • Printer Utility Dialog Box • Detailed Setting Dialog Box • Options Dialog Box • Register Settings Dialog Box Description of Print Settings...
Page 43: Page Setup Dialog Box
Select the size of the paper for the print job. To enter the size manually, select Custom 1 - Custom 3 and click Custom. Banner Printing Select this check box when printing on banner paper. Printer Driver Functions (Macintosh) (2) (7) Description of Print Settings...
Page 44 Utilities Click to open the Printer Utility dialog box for maintenance operations, such as printhead cleaning and nozzle check pattern printing, as well as for changing the print mode.
Page 45 Save Settings Saves the settings speciﬁed in the Page Setup dialog box. (10) Preview Area This image allows you to conﬁrm how the document will print with the selected paper settings. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 46: Printer Utility Dialog Box
Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing.
Page 47 Printer Driver Functions (Macintosh) Printhead Cleaning Printhead Deep Cleaning Note For information about Printhead Alignment, refer to the Quick Start Guide . Description of Print Settings...
Page 48: Print Dialog Box
To open the Print dialog box, select Print from the File menu in an application. Media Type Ensure that this setting matches the type of paper media loaded in the printer. Grayscale Printing Select to print a grayscale version of a color document.
Page 49 Options... Specify the output destination, print order and page layout for the document you are printing. Apply... Allows you to register print settings or to implement a previously registered print setting. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 50: Detailed Setting Dialog Box
To open the Detailed Setting dialog box, select Manual then click Details... Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box. Printer Driver Functions (Macintosh) in the Print dialog box and Description of Print Settings...
Page 51 Move the slide bar to adjust the balance between print quality and speed. Moving the bar to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Select either Dither or Diffusion ink dot conﬁgurations. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 52 To display the Special Effects panel, click the Special effects display icon. Simulate illustration Select the check box to manipulate color image data to produce illustration effects. Adjust the brightness of the image with the Contrast slide bar. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 53 In such cases, select the Apply Throughout Page check box. Preview Area Shows how the image will look when printed. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 54 Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a Bubble Jet printer. When ColorSync is selected, you should also specify the Print Type and Printer Proﬁle settings.
Page 55 Move the bar for each color to adjust the balance of color intensity. Moving the bar to the right intensiﬁes the color. Intensity Move the slide bar to adjust the print density. Moving the bar to the right increases the density. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 56: Options Dialog Box
2Page/Sheet Printing or 4Page/Sheet Printing, you should also set the Page Order to specify the document page order for printing. The Border option allows you to select whether to print a border around the individual document pages. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 57 Printer Paper Size. Destination Select the print output destination. Printer is the usual selection. To check the layout or other image elements before printing, select Preview. To save the document as a PICT ﬁle, select PICT File.
Page 58 Deletes unwanted print settings. To delete unwanted settings, select the settings in Settings and click the Remove button. Defaults Restores the print settings selected in Settings to defaults. A check mark appears next to the selected print settings. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 59: Bj Print Monitor
Opening the BJ Print Monitor Select Chooser from the Apple menu. Set Backgrounding to On. After starting a print job, select BJ Print Monitor in the Application menu. The BJ Print Monitor launches. Printer Driver Functions (Macintosh) BJ Print Monitor...
Page 60 ... Click to resume printing..Click to cancel printing of the speciﬁed document. Displays the printer status. If an error occurs, instructions on are displayed. Displays the printer status and ink status with images. Displays information about the documents queued for printing.
Page 61: Cancelling A Print Job
The document selected in the Print Monitor is deleted from the print list and the print job is cancelled. Note To suspend printing, click the name of the document being printed then click . To resume printing, click Printer Driver Functions (Macintosh) Cancelling a Print Job...
Page 62: Using The Printer With A Network
• Install the printer driver on each network computer that will use the printer. For information on installation, refer to the Quick Start Guide . • Use a USB cable to connect the printer to the computer that will function as the print server. Printer Setup To use the printer on a network, ﬁrst set up the print server, then set up each client machine.
Page 63 • Client setup procedure Select Chooser in the Apple menu. Select Active in AppleTalk. Select the S820 (Server) icon, then select the printer server in Connected to. Click the close box to close the Chooser. Printer Driver Functions (Macintosh) Using the Printer with a Network...
Page 64 The total number of queued documents is also displayed. The BJ Print Monitor allows you to change the print order of the queued documents. BJ Print Monitor Functions BJ Status Monitor Functions Printer Driver Functions (Macintosh) Using the Printer with a Network...
Page 65 • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more printer servers, you can switch between the BJ Status Monitor displays. Select Print Server in the File menu, then select the desired print server and click OK.
Page 66: Uninstalling Printer Drivers
Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete all the program ﬁles associated with it. Before proceeding, ensure that you save any unsaved ﬁles in any currently running applications. Load the Setup Software & User's Guide CD-ROM .
Page 67: Routine Maintenance
Routine Maintenance • When to Replace Ink Tank and Maintain Printhead • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Printhead Cleaning • Printhead Deep Cleaning • Cleaning the Printer • Transporting the Printer Routine Maintenance...
Page 68: When To Replace Ink Tank And Maintain Printhead
Printhead Cleaning Printhead Deep Cleaning If printhead deep cleaning does not resolve the problem, the printhead may be worn out. Contact the Canon Customer Care Center. If the print quality is poor If the problem remains When to Replace Ink Tank and Maintain Printhead...
Page 69: Replacing An Ink Tank
• Black: BCI-6BK Note Damage caused by using a refilled cartridge is not covered by the Canon warranty. Canon recommends using only original Canon ink tanks to ensure the best quality. Ensure that the printer is on, and then open the front cover.
Page 70 Routine Maintenance Remove the empty ink tank. Push the tab and remove the ink tank. Do not touch the lock lever; remove only the ink tank. Important • Handle ink tanks carefully to avoid staining clothing or the surrounding area. •...
Page 71 Routine Maintenance Unpack the new ink tank and pull off the orange tape. Discard the pastic wrapper. Replacing an Ink Tank...
Page 72 Remove the orange protective cap from the bottom of the ink tank. Important • Do not re-attach the protective cap once you have removed it. • Once you have removed the protective cap, do not touch the open ink port. Never press here! Ink may squirt out of the tank.
Page 73 • To maintain optimal print quality, use an ink tank within six months of ﬁrst use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open. An ink tank left out in the open and then reinstalled in the printer may not function.
Page 74: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern from the Printer Drivers Windows With the printer on, load a sheet of Letter or A4 paper in the printer. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box Click the Maintenance tab and then click the Nozzle Check icon.
Page 75 Macintosh With the printer on, load a sheet of Letter or A4 paper in the printer. Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click the Utilities button to open the Printer Utilities dialog box.
Page 76 Printing the Nozzle Check Pattern through the Printer With the printer on, load a sheet of Letter or A4 paper in the printer. Hold the RESUME/CANCEL button down until the POWER lamp ﬂashes twice. Examining the Nozzle Check Pattern Routine Maintenance...
Page 77 Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. Lines missing here indicate the printhead requires cleaning. Unevenness in these patterns indicates the printhead requires alignment.
Page 78: Printhead Cleaning
Printhead Cleaning Clean the printhead if you suspect that the nozzles might be clogged. Printhead cleaning can be performed either from the printer drivers or from the printer itself. Note Cleaning the printhead consumes ink, so perform printhead cleaning only when necessary.
Page 79 The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click the Utilities button to open the Printer Utility dialog box. Select Cleaning from the pull-down menu, and then click the Cleaning icon.
Page 80 Cleaning the Printhead from the Printer Ensure that the printer is on. Hold down the RESUME/CANCEL button until the POWER lamp ﬂashes once. Now the POWER lamp starts ﬂashing and printhead cleaning begins. Do not perform any other operations until the printhead cleaning ﬁnishes.
Page 81: Printhead Deep Cleaning
Printhead Deep Cleaning If print quality does not improve by standard printhead cleaning, try deep cleaning, which is a more powerful process. Perform printhead deep cleaning from the printer driver. Note Printhead deep cleaning consumes more ink than standard printhead cleaning, so perform this procedure only when necessary.
Page 82 If the printhead is still not clean, repeat printhead deep cleaning and the nozzle check pattern printing up to three times. If the problem persists, the printhead may be worn out. Contact the Canon Customer Care Center. Printing the Nozzle Check Pattern...
Page 83: Cleaning The Printer
Cleaning the Printer During normal printing, ink and small scraps of paper accumulate in the printer. When the accumulated debris becomes clearly visible, clean the printer by the following procedure. Turn the printer off. Ensure that the POWER lamp is off and unplug the printer.
Page 84 Routine Maintenance Open the front cover, and wipe the interior of the printer with a dry cloth. Wipe away any stray drops of ink, scraps of paper, and dust. Pay special attention to cleaning the black panel that can easily become dirty. Do not touch any of the printer's internal components, such as the Ink Absorber.
Page 85: Transporting The Printer
Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material and place inside a sturdy box. Turn the printer off.
Page 86 Remove the paper rest and the paper output tray. Disconnect the printer cable from the computer, and then disconnect the power cord from the printer. Routine Maintenance Transporting the Printer...
Page 87 Routine Maintenance Secure the printer with adhesive tape, as shown, and then pack it in a plastic bag. Transporting the Printer...
Page 88 Routine Maintenance Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile," if using a transport company. Transporting the Printer...
Page 89: Printing Media
Printing Media • Compatible Media Types • Envelopes • High Resolution Paper • Glossy Photo Paper • High Gloss Photo Film • Glossy Photo Cards • Photo Paper Pro • Photo Paper Pro (Borderless) • Transparencies • T-Shirt Transfers • Banner Paper Printing Media...
Page 90: Compatible Media Types
• Others: Envelopes (US Com. #10 and European DL) Important Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. • Folded, curled or wrinkled paper •...
Page 91 Weight 17 to 28 lb (64 to 105 g/m Do not use paper heavier than this (except for supported Canon-brand media), as it could jam in the printer. Types The following types of media can be used. For more information about the media and the printing methods, refer to the speciﬁc sections.
Page 92: Envelopes
Envelopes Use either US Com. #10 or European DL size envelopes. Preparation for Printing Press down on all four corners and edges of the envelopes to ﬂatten them as shown below. If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction.
Page 93 ﬂat and sharpen the crease. * The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely ﬂat and the edges are not aligned.
Page 94 If even after removing any curl in the envelopes they still will not feed properly, clean the paper feed roller. Ensure that the printer is turned on. If any paper is loaded in the printer, remove the paper. Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the RESUME/CANCEL button.
Page 95 Load a sheet of Letter or A4 plain paper in the printer. Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the RESUME/CANCEL button. The paper that is loaded in the printer will feed through the printer and be ejected. Repeat this operation three times.
Page 96: High Resolution Paper
High Resolution Paper This type of paper provides better color reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. Loading • Load the paper with the whiter side facing up. • Set the Paper Thickness Lever to the left. •...
Page 97 Printable Area With some images the trailing edge of the image may be blurred if printing extends out of the printable area. Canon recommends that you print within the printing area. Printing Area Printing Media...
Page 98: Glossy Photo Paper
Glossy Photo Paper This media is thicker than High Resolution Paper with a glossy printing surface to produce printouts close to photograph quality. Loading • Load the paper with the whiter side facing up. • Set the Paper Thickness Lever to the left. •...
Page 99 • Do not touch the printed surface until the ink is ﬁxed (approx. two minutes). Printable Area With some images the trailing edge of the image may be blurred if printing extends out of the printable area. Canon recommends that you print within the printing area. Printing Area Note...
Page 100: High Gloss Photo Film
High Gloss Photo Film This ﬁlm has an extremely glossy surface, ideal for printing photographs with outstanding results. Loading • Load only one sheet at a time. • Load the ﬁlm with the cut corner at the upper right. • If the ﬁlm is curled, ﬂatten it by curling in the opposite direction. •...
Page 101 • Do not touch the printed surface until the ink dries. Printable Area With some images the trailing edge of the image may be blurred if printing extends out of the printable area. Canon recommends that you print within the printing area. Printing Area Printing Media...
Page 102: Glossy Photo Cards
Glossy Photo Cards This photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh). Loading • Load the paper with the glossy side facing up. •...
Page 103 Printing Media Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes). Glossy Photo Cards...
Page 104: Photo Paper Pro
Photo Paper Pro This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high quality photographs. This media is available in Letter or A4 and 4 6 sizes. Loading •...
Page 105: Printer Driver Settings
Printer Driver Settings • Media Type: Photo Paper Pro • Page Size: Ensure that the setting matches the size set in the application. Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink is ﬁxed (approx. 30 minutes).
Page 106: Printable Area
Printable Area With some images the trailing edge of the image may be blurred if printing extends out of the printable area. Canon recommends that you print within the printing area. Printing Area Note For photograph and illustration data that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins.
Page 107: Photo Paper Pro (Borderless)
Photo Paper Pro (Borderless) Made of the same material as the paper described previously, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh).
Page 108 Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink is ﬁxed (approx. 30 minutes). Colors in dark images may appear indistinct at ﬁrst, but become clearer after about 30 minutes.
Page 109: Transparencies
Transparencies This ﬁlm is ideal for printing presentation material for use with overhead projectors. Loading • Place one sheet of plain Letter or A4 paper under the transparencies in the sheet feeder. • Set the Paper Thickness Lever to the left. •...
Page 110 • You can print on either side of this media. However, for best results print on the side that curls in when you hold the short side of the paper. Print Side Printer Driver Settings • Media Type: Transparency • Page Size: Ensure that the setting matches the size set in the application.
Page 111: T-Shirt Transfers
T-Shirt Transfers This paper is used to produce iron-on transfers. The image is printed backwards when Media Type is set to T-Shirt Transfer in the printer driver. Note For the customers in the United States, refer to the instructions provided with the T-Shirt transfer paper.
Page 112 Printer Driver Settings • Media Type: T-Shirt Transfer • Page Size: Ensure that the setting matches the size set in the application. Handling of Printed Output • Remove each T-Shirt transfer as soon as it is printed. • The T-Shirt transfer should be used as soon as it is printed. Refer to the supplied instructions for details on how to use this media.
Page 113: Banner Paper
Banner Paper This is long paper that consists of consecutive sheets of Letter or A4 size paper, ideal for printing long posters or banners (up to six sheets long). Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. •...
Page 114 Printing Media Place the printer where the printed banner output can hang over the edge of the table. Ensure that the ink does not stain the table or ﬂoor. Banner Paper...
Page 115 Printer Driver Settings • Media Type: Plain Paper • Page Size: When using letter size banner paper: Letter When using A4 banner paper: A4 • Copies: Must be set to "1" to print correctly. • In Windows, select Banner Printing for Printing Type on the Page Setup tab.
Page 116: Troubleshooting
• Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange •...
Page 117: Cannot Install The Printer Driver
Install the printer driver carefully following the procedures described in the Quick Start Guide . If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. Uninstalling Printer Drivers...
Page 118 If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User’s Guide CD-ROM , double-click My Computer in the Windows screen, for Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon.
Page 119: Print Quality Is Poor Or Contains Errors
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots •...
Page 120: Cannot Print To End Of Job
Cannot Print to End of Job Conﬁrm that the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
Page 121: Colors Are Unclear
Colors are Unclear Conﬁrm that the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab.
Page 122: Meaningless Characters Or Symbols Are Printed
Troubleshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a speciﬁc document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application. Print Quality is Poor or Contains Errors...
Page 123: Printing Is Blurred/Colors Are Wrong
Printing the Nozzle Check Pattern Printhead Cleaning If the problem is not resolved after cleaning the printhead several times, the printhead may be worn out. Contact the Canon Customer Care Center. Note Always ensure that you remove the protective cap from the printhead.
Page 124: Straight Lines Are Misaligned
Straight Lines are Misaligned Align the printhead. Ensure that you align the printhead every time you install a new printhead. Windows Open the Printer Properties dialog box. Click the Maintenance tab. Click Printhead Alignment. Follow the on-screen instructions. Troubleshooting Print Quality is Poor or Contains Errors...
Page 125 Macintosh Open the Page Setup dialog box. Click Utilities. Select Test Print from the pull-down menu, and then click Printhead Alignment. Follow the instructions on the screen. Troubleshooting Print Quality is Poor or Contains Errors...
Page 126 In the printer driver settings, select a higher print quality setting. Windows Open the Printer Properties dialog box. On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box. For Print Mode, select Manual and then click Details.
Page 127: Printed Paper Curls Or Ink Blots
Use high resolution paper or photo paper to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Reduce the Intensity setting in the printer driver and try printing again. Windows Open the Printer Properties dialog box.
Page 128 Macintosh Open the Print dialog box. For Print Mode, select Manual and then click Details. Click the Color icon and then drag the Intensity slide bar to set the intensity. Troubleshooting Print Quality is Poor or Contains Errors...
Page 129: Back Of Paper Is Smudged
Back of Paper is Smudged If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to pause after each sheet has printed.
Page 130 Select Custom Settings from the pull-down menu. Select Pause between pages, and then click Send. You may need to clean some internal parts of the printer. Follow the procedure below. Load sheets of Letter or A4 plain paper in the printer.
Page 131: Printed Surface Is Scratched
Printed Surface is Scratched Ensure that you are using suitable paper. • The paper weight must be less than 28 lb (105 g/m If you use non-Canon brand paper heavier than 28 lb (105 g/m ), the printhead may scratch the printed surface.
Page 132 Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched. Windows Open the Printer Properties dialog box.
Page 133 White Streaks Print the nozzle check pattern to check the ink output. If a speciﬁc color does not print in the nozzle check pattern, clean the printhead. Printing the Nozzle Check Pattern Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to "Straight Lines are Misaligned".
Page 134: Colors Are Uneven Or Streaked
Colors are Uneven or Streaked Increase the print quality setting in the printer driver settings. Windows Open the Printer Properties dialog box. On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box. For Print Mode, select Manual and then click Details.
Page 135 Set the halftoning method to Diffusion in the printer driver settings. Windows Open the Printer Properties dialog box. On the Main tab, select Custom for the Print Quality setting, and click Set. Click Diffusion for the Halftoning setting. Macintosh Open the Print dialog box.
Page 136: Printer Does Not Start Or Stops During Print Jobs
Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It is Completed • Printer Moves But Does Not Print • Printhead Holder Does Not Move to the Center Printer Does Not Start or Stops During Print Jobs...
Page 137: Printing Does Not Start
Printing Does Not Start Ensure that the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is ﬂashing green, the printer is initializing. Wait until the POWER lamp stops ﬂashing. Note When printing a large amount of data, such as a photo or graphics, it takes longer than usual to begin printing.
Page 138 In Macintosh, ensure that S820 is selected in the Chooser. Note In Windows, you can set the Canon S820 Photo Printer as the default printer. Ensure that the printer port is set correctly. If using a parallel interface printer cable, set "LPT1" as the printer port.
Page 139: Printing Stops Before It Is Completed
In either case, simply wait until the processing is completed. Stop the print job and turn the printer off for at least 15 minutes to cool the printhead down. The printhead can overheat when continuously printing for long time. To protect the printhead, the printer will sometimes pause automatically at a line break before resuming.
Page 140: Printer Moves But Does Not Print
Ensure that the ink tanks snap into place when you install them. If there is plenty of ink but the printer does not print, clean the printhead. After cleaning the printhead, print the nozzle check pattern to check that ink is being output normally.
Page 141 The printhead holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is ﬂashing green, the printer is initializing. When the POWER lamp stops ﬂashing, open the front cover again.
Page 142: Paper Does Not Feed Properly Or Paper Jams
Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams Troubleshooting...
Page 143: Paper Does Not Feed Properly
Paper Does Not Feed Properly Conﬁrm the paper conditions. • If non-Canon brand media, the paper is not too thick (less than 28 lb / 105g/m • The number of sheets loaded does not exceed the recommended level. • The paper is not creased, curled or wrinkled.
Page 144: Paper Jams
Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, press the POWER button twice to eject the paper automatically.
Page 145: The Power Lamp Flashes Orange
The POWER Lamp Flashes Orange An error has occurred in the printer. The number of ﬂashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. Two ﬂashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button.
Page 146 ﬂashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact the Canon Customer Care Center to have the waste ink tank replaced.
Page 147 Troubleshooting POWER lamp ﬂashes alternate green and orange: An error that requires contacting a Canon the Canon Customer Care Center may have occurred. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on.
Page 148: An Error Message Is Displayed On The Screen
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to LPT1 or USBxxx Windows • Application Error or General Protection Fault Windows • Other Error Messages Windows • Other Error Messages Macintosh An Error Message is Displayed on the Screen...
Page 149 Also there could be a problem with the cable(s). Replace the cable(s) and try printing again. If spooling is enabled, disable it to send the print data directly to the printer and try printing again. Open the Printer Properties dialog box from the Start menu.
Page 150 Ports tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port ﬁeld, the parallel port is selected. If USBPRNnn (Canon S820) or USBnnn (Canon S820) ("n" represents a number) is displayed, the USB port is selected.
Page 151 Uninstalling Printer Drivers If the printer is connected to the USB interface, follow the procedure “Notes on Handling the USB Interface (for Windows Users)” in the Quick Start Guide . If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows.
Page 152: Application Error Or General Protection Fault
Troubleshooting Application Error or General Protection Fault Windows Ensure that the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system.
Page 153 There may be a problem in the printer driver. Uninstall the printer driver and reinstall it. If the printer is connected to the USB interface, follow the procedure “Notes on Handling the USB Interface (for Windows Users)” in the Quick Start Guide .
Page 154: Other Error Messages
Windows If the BJ Status Monitor is displayed, follow the on-screen instructions. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the on-screen instructions. In Windows Me, Windows 98 or Windows 95, click the Guide tab for action to be taken in response to the error.
Page 155 Could not spool successfully due to insufﬁcient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Background printing failed (Windows Me/Windows 98/Windows 95 only) Restart Windows and try printing again.
Page 156 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Error No.: X300 Ensure that the power is on, and that the printer and the computer are securely connected.
Page 157: Problems Unique To Windows
Problems Unique to Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows Me/Windows 98/Windows 95 only) • Cannot Print Normally Troubleshooting Windows Problems Unique to Windows...
Page 158: The Bj Status Monitor Is Not Displayed
On the Details tab (or Ports tab), click Spool Settings and select "Enable bi-directional support for this printer" (or "Enable bi-directional support"). If the printer is connected to the parallel interface, ensure that the printer cable supports bi-directional communication. The BJ Status Monitor is displayed only when the computer and cable support bi-directional communication.
Page 159 ﬁles, or disable background printing. Ensure that background printing is enabled. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Page Setup tab, click Printer control... and select Background Printing. Troubleshooting Problems Unique to Windows...
Page 160: Cannot Print Normally
Cannot Print Normally When the printer port is set to "ECP", cancel ECP mode and then try printing again. Sometimes ECP mode disrupts normal printing. Open the Printer Properties dialog box. Click the Maintenance tab. Click Custom Settings to open the Custom Setting dialog box.
Page 161 If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. Click the Start button, then click Settings and Printers.
Page 162: Problems Unique To The Macintosh
Troubleshooting Macintosh Problems Unique to the Macintosh • Jagged Text/Graphics, or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh...
Page 163 Ensure that your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As the S820 Photo Printer is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Page 164: Cannot Print In Background
Cannot Print in Background Ensure that background printing is enabled. In the Apple menu, select Chooser. Click Backgrounding on. Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary ﬁles, or disable background printing. Troubleshooting Problems Unique to the Macintosh...
Page 165: Appendices
Appendices Appendices Macintosh Windows • For Faster Printing...
Page 166: For Faster Printing
The USB interface provides the quickest printing with Windows Me, Windows 2000 and Windows 98. Refer to the Quick Start Guide for USB connection details. When using the parallel printer interface, use the ECP data transfer mode for faster printing. Note The ECP mode may not speed up printing on some computers.
Page 167 Click the Maintenance tab and click the Custom Settings icon. Select the Set printer to ECP mode check box and click Send. Appendices For Faster Printing...
Page 168 Send. Turn the printer off and back on to cancel the ECP mode. • With Windows 95, a problem may remain after you cancel the ECP mode setting. See also “Unable to Print from the Canon BJ Printer Port” in the on-line help. Appendices...
Page 169: Speciﬁcations
Speciﬁcations Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) Print speed (printing with Canon standard pattern): Black printing Color printing Photo printing (PR-101 A4) Print direction: Bi-directional Print width: 8.0 in / 203.2 mm max. (for borderless printing: 8.5 in / 216.0 mm)
Page 170 Interface (USB): USB 1.1-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle (USB interface) Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 6.5 ft (2.0 m)
Page 171 Acoustic noise level: Approx. 37 dB (A) (in the best quality mode) Operating environment: Temperature: 41 to 95˚F (5 to 35˚C) Humidity: 10 to 90%RH (no condensation) Storage environment: Temperature: 32 to 95˚F (0 to 35˚C) Humidity: 5 to 90% RH (no condensation) Power supply: USA/Canada AC 120 V, 60 Hz Europe...
Page 172 Feed method: Continuous feed through auto sheet feeder For Plain Paper, Envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Transparencies, T-shirt Transfers, Banner Paper Sheet feeder capacity: Plain Paper (75 gsm) High Resolution Paper Envelopes Glossy Photo Paper...
Page 173 17 to 28 lb (64 to 105 g/m Canon Special media: High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro Transparencies T-Shirt Transfers Banner Paper ) for non-Canon brand media Speciﬁcations...
Page 174 Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 600, 1200, 2400 dpi Printhead: Black, Photo Cyan, Photo Magenta, Cyan, Magenta, Yellow: 256 nozzles (1200 dpi) Ink Tanks: Capacity (page): Black (BCI-6BK) Cyan (BCI-6C)
Page 175 Mac OS, or approx. 25 MB on Windows XP, Windows 2000 and Windows NT 4.0 (including temporary ﬁles) Note When connecting printer and computer through USB interface, use the system under the following operating environment. Windows Computer in which Windows XP, Windows Me, Windows 2000 or Windows...
Page 176 To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
Page 177 4" x 6", A4, B5, A5 Size 4" x 6" Note When printing on Photo Paper Pro and Glossy Photo Paper, selection of "Borderless Printing" enables you to make prints with no margins. However, borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled.
Page 178 Legal, Letter Size Legal Letter Note When printing on Photo Paper Pro and Glossy Photo Paper, selection of "Borderless Printing" enables you to make prints with no margins. However, borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled. 0.12 in / 3.0 mm 0.2 in / 5.0 mm 0.25 in / 6.4 mm...
Page 179 Envelopes Size Printable Area (width US Com. #10 8.3 3.9 in / 211.8 98.0 mm European DL 7.5 4.1 in / 190.5 103.2 mm 0.13 in / 3.4 mm 0.13 in / 3.4 mm 0.12 in / 3.0 mm height) Printable area 1.04 in / 26.5 mm Speciﬁcations...
Page 180 Banner Paper Size Banner Paper 1.2 in / 30.5 mm 0.12 in / 3.0 mm 0.13 in / 3.4 mm Min. 2 sheets 0.13 in / 3.4 mm Recommended printing area Printable area Printable Area (width height) Letter: 8.0 65.7 in / 203.2 1668.4 mm A4: 8.0 69.8 in / 203.2 1774.0 mm Max.
Page 181: Index
Index Application Error Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-6BK BCI-6C BCI-6M BCI-6PC Photo BCI-6PM Photo BCI-6Y BJ Print Monitor (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) Booklet Printing Borderless Printing Index 36, 154, 158 26, 44...
Page 182 Cancelling a Print Job (Macintosh) Cancelling a Print Job (Windows) CAPT driver Chooser (Macintosh) Cleaning Cleaning the Printer Client (Macintosh) Compatible Media Types Deep Cleaning Duplex Printing ECP mode Envelopes Error Message Fit-to-page Printing Front cover Gamma Correction (Macintosh) General Protection Fault...
Page 183 High Resolution Paper Ink Tank Media Type (Macintosh) Media Type (Windows) Network (Macintosh) Nozzle Check Pattern Opening the Printer Properties Dialog Box (Windows) Page Setup Dialog Box (Macintosh) Page Size (Windows) Paper feed roller Paper Guide Paper Jams Paper Output Tray...
Page 184 Print Dialog Box (Macintosh) Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Printer Properties Dialog Box (Windows) Printhead Holder Printhead Lock Lever Printing Area Printing the Nozzle Check Pattern Quiet Mode Replacing an Ink Tank...
Page 185 Sheet Feeder Simulate illustration (Macintosh) Simulate Illustration (Windows) Specifications Transparencies Transporting the Printer T-Shirt Transfers Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB Port Vivid Photo When to Replace Ink Tank and Maintain Printhead WPS driver Index 31, 53...

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