Advertisement
Backing up and restoring your data
To back up and restore
To restore system files using the
restore point when you cannot
your data when you can
start Windows
start Windows
1
Follow steps 1 to 4 in "To recover from
Recovery Media" of
If you can start Windows, back up and restore
Recovering your computer on the front side.
your data with the Windows feature. To use the
2
Press the or key to select
features, click Start, Control Panel,
Repair Windows 7 and press the Enter key.
System and Security, and Backup and Restore.
3
Select a keyboard layout and click Next.
To back up and restore
your data when you
If the appropriate keyboard layout is not
selected, you may not be able to enter the
cannot start Windows
password correctly.
4
Select your operating system and click Next.
When you cannot start Windows, back up your
data with VAIO Care Rescue.
To restore files which have been backed up by
Back up your files with Rescue Data if you
VAIO Care Rescue, use VAIO Data Restore Tool.
have changed the files after you backed up
them using the Windows backup feature.
Restoring your data
5
Click System Restore.
The System Restore window appears.
using a restore point
6
In the Recovery window, click
Open System Restore.
A restore point enables you to restore your
7
If the Choose a different restore point
computer system files to the previous state when
option is displayed in the System Restore
the restore point was created. Typically, a restore
window, select it and click Next.
point is created automatically, for example when
If not, click Next.
you install a software driver. However, we
recommend that you create the restore point
8
Select a restore point and click Next.
manually on the Control Panel window before
9
Click Finish to confirm the restore point.
installing any software or software drivers on
Restart your computer if the window prompts
your computer.
you to restart the computer.
Troubleshooting
Recovery problems
If you have any problem operating
your computer
Try these suggestions before contacting an
I cannot recover from the recovery
authorized Sony service/support center or your
area
local Sony dealer directly.
Recover your computer from Recovery Media if
Read the troubleshooting information in this
you have used software to modify the recovery
section or the on-screen User Guide.
area, installed a different operating system from
Press the ASSIST button while your computer
the preinstalled one, or formatted the built-in
is on to launch VAIO Care and perform
storage device without using VAIO Care Rescue.
necessary operations.
I cannot create Recovery Media
Visit the VAIO online support web site.
Try the suggestions below:
1
Restart your computer. And then, try to
create Recovery Media again.
2
Download and install the latest updates
using VAIO Update.
Try other reliable media.
I cannot complete the recovery
process
Disconnect all unnecessary external devices
from your computer.
Try the suggestions below:
Check the condition of Recovery Media. If
you are using optical discs, check the discs
for dirt or damage. If the discs are not
clean, clean them and try recovering your
computer again.
If you cannot recover your computer from
the recovery area, restart the computer
and recover the computer from the
recovery area again, or use Recovery
Media.
If you cannot recover your computer using
the USB flash drive, connect the drive to
another USB port on the computer and try
recovering the computer again.
If the problem persists, visit the VAIO online
support web site for further assistance.
Common problems
My computer does not start
The green power indicator light
turns on but my screen remains
When using your computer for the first time,
blank
make sure the computer is plugged into an
AC power source. At the time of delivery, the
Press the Alt+F4 keys several times to close
power button or the power switch is disabled
the application window. An application error
until the computer is plugged into an AC
may have occurred.
power source.
Press the Ctrl+Alt+Delete keys and click the
Make sure your computer is securely plugged
arrow
next to the Shut down
into a power source and turned on and the
and Restart.
power indicator light is lit.
Press and hold the power button or slide and
Make sure the battery pack is installed
hold the power switch for more than four
properly and charged.
seconds to shut down your computer.
Disconnect all connected USB devices (if any),
Unplug the power cord or the AC adapter, and
and then restart your computer.
leave the computer for about five minutes.
Remove all extra memory modules you may
Then plug the power cord or the AC adapter,
have installed since purchase, and then restart
and turn on the computer again.
your computer.
If your computer is plugged into a power strip
Turning off your computer with the
or an uninterruptible power supply (UPS),
Ctrl+Alt+Delete keys, the power switch, or
make sure the power strip or UPS is plugged
the power button may cause loss of unsaved
into a power source and turned on.
data.
Unplug the power cord or the AC adapter, and
remove the battery pack. Wait three to five
The charge indicator light is
minutes. Reinstall the battery pack, plug the
blinking fast and my computer
power cord or the AC adapter, and then turn
does not start
on your computer.
Condensation may cause your computer to
This problem could be due to the battery pack
malfunction. If this occurs, do not use the
not being installed properly. To solve this
computer for at least one hour.
problem, turn off your computer and remove
Check that you are using the supplied Sony
the battery pack. Then reinstall the battery
power cord or AC adapter.
pack to the computer. For details, see the on-
If you are using an external display, make sure
screen User Guide.
it is plugged into a power source and turned
If the problem persists, it means the installed
on.
battery pack is not compatible.
Remove the battery pack and contact an
authorized Sony service/support center. To
find the nearest center or agent, see the on-
screen User Guide.
A message appears notifying of
How can I create a hard disk
either incompatibility or improper
partition?
installation of the battery pack and
1
Click Start, Control Panel,
my computer then enters
System and Security, and
Hibernate mode
Create and format hard disk partitions
under Administrative Tools.
See the answers for "The charge indicator light is
If the User Account Control window appears,
blinking fast and my computer does not start."
button
click Yes.
Windows does not accept my
password and returns the message:
If you are currently logged onto your
Enter Onetime Password
computer as a standard user, you may be
prompted to enter an administrator name and
If you enter a wrong power-on password three
password.
times consecutively, the
2
Right-click the C: drive and select
Enter Onetime Password message appears and
Shrink Volume.
Windows will not start. Press and hold the power
button or slide and hold the power switch for
3
Enter the size of the partition to be created in
more than four seconds to check that the power
Enter the amount of space to shrink in MB
indicator light turns off. Wait for 10 to 15 seconds,
and click Shrink.
then restart your computer and enter the correct
4
Right-click Unallocated and select
password.
New Simple Volume.
The password is case sensitive, so be sure to
check letters for the current case before you
5
Follow the on-screen instructions.
enter the password.
I cannot remember the power-on
password
If you have forgotten the power-on password,
contact an authorized Sony service/support
center.
A reset fee will be charged.
Advertisement
