Page 1 ITAL LINE Digital Super Hybrid System Features Guide KX-TD500CE Model No. Please read this manual before connecting the Digital Super Hybrid System.
Page 2 Introduction About this Features Guide This Features Guide is designed to serve as an overall features reference for the Panasonic Digital Super Hybrid System, KX-TD500. It explains what the KX-TD500 System can do, and how to obtain the most out of its many features and capabilities.
Page 3 Introduction Features Guide References The related feature titles described in this Features Guide are noted for your reference. User Manual References The operation(s) required to implement the feature described in the User Manual is (are) noted for your reference. About the other manuals Along with this Features Guide, the following manuals are available to help you install, programme, and use the KX-TD500 System: Installation Manual...
Page 4: Table Of Contents
Table of Contents Table of Contents 1 General Features................9 1.1 System Expansion ......................10 EXtra Device Port (XDP) ....................10 1.2 System Administration....................11 System Programming and Diagnosis with Personal Computer ........11 Traffic Measurement ...................... 13 User Programming ......................14 1.3 System Features ......................
Page 5 Table of Contents Station Message Detail Recording (SMDR)..............89 System Data Default Set ....................94 Tenant Service ........................95 Time-Out, Variable ......................97 Trunk Busy-out ......................100 Trunk Group .........................103 Trunk Route Control .....................105 Walking Station......................106 1.4 Fault Recovery / Diagnostics ..................107 Local Alarm ........................107 Power Failure Re-start ....................110 Power Failure Transfer....................111 1.5 Attended Features.......................112...
Page 6 Table of Contents One-Touch Dialling ..................... 188 Pause Insertion, Automatic ..................189 Pickup Dialling (Hot Line) ..................190 Quick Dialling......................191 Redial, Automatic ......................192 Redial, Last Number ....................193 Redial, Saved Number ....................194 Station Speed Dialling ....................195 System Speed Dialling....................
Page 7 Table of Contents External Feature Access ....................254 Flash..........................256 Hands-free Operation....................257 Off-Hook Monitor......................258 Privacy Release ......................259 Privacy, Automatic......................260 Pulse to Tone Conversion .....................261 Two-Way Recording into the Voice Mail..............262 1.13 Audible Tone Features....................263 Confirmation Tones ......................263 Dial Tones, Distinctive....................265 Hold Recall ........................267 Ringing Tone Selection....................269 Ringing, Delayed ......................270 Ringing, Discriminating ....................271...
Page 8 Table of Contents 2 ISDN Features................327 2.1 ISDN Features ......................328 Integrated Services Digital Network (ISDN)............... 328 Integrated Services Digital Network (ISDN) Extension..........331 2.2 ISDN Originating Features ..................333 Calling Line Identification Presentation (CLIP)............333 Calling Line Identification Restriction (CLIR)............334 ISDN Network Service Access..................
Page 9: General Features
Section 1 General Features Features Guide...
Page 10: 1.1 System Expansion
1.1 System Expansion 1.1 System Expansion EXtra Device Port (XDP) Description A DPT and an SLT can be connected to the same extension port but have different extension numbers so that they can act as completely different extensions. Conditions • Hardware Requirements DHLC card (KX-TD50170) is required to utilise this feature.
Page 11: 1.2 System Administration
1.2 System Administration 1.2 System Administration System Programming and Diagnosis with Personal Computer Description The KX–TD500 system can be programmed and administered using a Personal Computer (PC). The Programming Guide is required to perform PC Programming. There are two programming methods: On–Site Programming By connecting a PC to your system, System Programming and maintenance can be performed locally.
Page 12 1.2 System Administration (Method 3.) Using an external modem Please refer to "External Modem Control" in Section "1.3 System Features," and Section "2.11.1 Controlling the External Modem (External Modem Control)" in the User Manual. For more information and programming instructions, please refer to the Installation Manual and the Programming Guide.
Page 13: Traffic Measurement
1.2 System Administration Traffic Measurement Description Provides current traffic information about following items individually. You can collect and display the traffic information using the Maintenance Console PC. Station Trunk Group Operator Please refer to Section "4.3.1 Traffic Information" in the Installation Manual. Conditions None Programming Guide References...
Page 14: User Programming
1.2 System Administration User Programming Description Allows a PT user to assign or change the following System Programming items at his / her own Access No. Title Date and Time Set System Speed Dialling Number Set System Speed Dialling Name Set Extension Name Set Flexble CO Button Assignment Caller ID Dial Set...
Page 15: 1.3 System Features
1.3 System Features 1.3 System Features Account Code Entry Description An Account Code (max. 10 digits) is used to identify incoming and outgoing CO calls for accounting and billing purposes. [For Outgoing CO Calls] One of the following three Account Code Entry modes is selected for each extension on a Class of Service basis: Verified-All Calls mode: An extension user must always enter a pre-assigned account code when making CO calls.
Page 16 1.3 System Features • TRS Level Each account code is appended with unique TRS Level for "Toll Restriction Override by Account Code Entry" feature. • Emergency numbers Regardless of the Account Code Entry mode setting, emergency numbers can be dialled out without entering an account code.
Page 17: Automatic Calling Cancel
1.3 System Features Automatic Calling Cancel Description If this feature is enabled, the system automatically disconnects the CO line in use when the CO call is not answered in a specified period of time. Conditions • This feature applies to the following trunks: E1 (DR2, E&M), E&M, ISDN (PRI30, BRI) •...
Page 18: Automatic Configuration
1.3 System Features • Integration, DPT User Manual References Not applicable. Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100). Features Guide...
Page 19: Background Music (Bgm) - External
1.3 System Features Background Music (BGM) – External Description Background Music (BGM) can be broadcast throughout the office via the external pagers. The BGM through External Pagers can be turned on / off by the Manager and the Operators. Conditions •...
Page 20: Budget Management
1.3 System Features Budget Management Description Limits the telephone usage to a pre-assigned amount. For example, the limit may be the amount deposited at check-in of a hotel. If the pre-assigned limit is reached, the extension user cannot make further calls until he / she receives authorisation from the Manager or an Operator. This is useful to keep phone bills down by restricting the excess amount of phone charge.
Page 21 1.3 System Features User Manual References Not applicable. Features Guide...
Page 22: Calling Party Control (Cpc) Signal Detection
1.3 System Features Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) Signal is an on-hook indication (disconnect signal) sent from the Central Office when the telephone is hung up at the other end. To maintain efficient utilisation of CO lines, the system monitors their state and when CPC Signal is detected from a line, the system disconnects the line and alerts the extension with a reorder tone.
Page 23: Charge Fee Reference
1.3 System Features Charge Fee Reference Description Allows the pre-assigned display telephone user to view, clear charges and print out the data by SMDR. Charges are displayed per extension, CO line, account code, or the total of each can be referred to.
Page 24: Class Of Service (Cos)
1.3 System Features Class of Service (COS) Description Used to define a set of services available to the extension user. Up to 96 different types of Class of Service can be established by System Programming. Each extension is assigned a Class of Service number by System Programming.
Page 25 1.3 System Features Secondary COS. However, either one of them is valid at a time. The Manager and the Operators can change the COS level of any extension including their own. Programming Guide References • 2.4 Class of Service (COS) •...
Page 26: Dial Type Selection
1.3 System Features Dial Type Selection Description Used to select the desired dialling mode for each CO line regardless of originating call extension (rotary or tone). There are two dialling modes available: DTMF (Dual Tone Multi-Frequency) Mode The dialling signal from an extension, either tone or rotary, is converted to tone dialling. DTMF signals are transmitted to the CO line.
Page 27: Dil 1:N Group
1.3 System Features DIL 1:N Group Description Used to group extensions and / or Extension Groups so that an incoming CO call comes in on multiple extensions simultaneously. Up to 96 DIL 1:N Groups can be set up in the system. Each group can include up to 72 extensions and / or Extension Groups.
Page 28: Door Opener
1.3 System Features Door Opener Description Allows the extension users to unlock the door for a visitor from their extensions. The door can be unlocked by extension users assigned as the destination of doorphone calls anytime by dialling the appropriate feature number. However, during a doorphone call, any extension user can open the door from their extensions by dialling "5"...
Page 29: E1 Carrier
1.3 System Features E1 Carrier Description The E1 carrier is a hierarchy of digital transmission systems designed to carry roughly 2.048 Mega bps. of speech and other signals in digital form. The E1 carrier has 30 PCM voice channels. Trunk Interface E1 digital trunk card supports the following three different trunk interfaces to provide desired connection at minimum expense.
Page 30: Extension Group
1.3 System Features Extension Group Description To support efficient utilisation of extensions, they can be grouped together as an Extension Group. Any extension in the Extension Group can pick up a call ringing at another extension within the same Extension Group (Call Pickup - Group). Extension Group is used to direct incoming calls (both extension and outside) to a group of answering extensions associated with the type of incoming calls.
Page 31 1.3 System Features Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan – Login / Logout • 3.3 Extension Group – FDN – Group Type – Tenant No. – [Overflow Setting] Destination – Day / Night –...
Page 32: External Modem Control
• The data compression should be disabled. • Error Correction is not necessary. Notes • Not all modems will be compatible. Please contact the Panasonic Bulletin Board System (BBS). • Please refer to the modem instructions as the AT Commands depend on the manufacturer of your model.
Page 33 1.3 System Features EIA (RS-232C) port EIA (RS-232C) port on the main unit on the modem Signal Signal Name Name SD (TXD) RD (RXD) RD (RXD) SD (TXD) CS (CTS) CS (CTS) ER (DTR) ER (DTR) • EIA (RS-232C) parameters of the EIA / remote programming software should be the same as the PBX.
Page 34: Flexible Numbering
1.3 System Features Flexible Numbering Description The numbers used for the access codes of system features and the numbers used for extension numbers are not fixed. They can be set as required, provided there are no conflicts. Feature numbers can be from 1 to 4 digits, utilising numbers "0 through 9" as well as " " and "#."...
Page 35 1.3 System Features Flexible Feature Numbers Default Number Feature NL, JT Station Paging Station Paging Answer CO Call Pickup Group Call Pickup Directed Call Pickup Hold Hold Retrieve - Station Hold Retrieve - Trunk Redial Call Park / Call Park Retrieve Account Code Door Open External Feature Access...
Page 36 COS Secondary Room Status Ready 103 - 120 Reserved Blank Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100). Features Guide...
Page 37 1.3 System Features Default feature numbers are shown above. In addition to the flexible feature numbers above, fixed feature numbers are provided on the next page. Fixed Feature Numbers Feature Type-1 Type-2 (Default) While busy tone is heard: Automatic Callback Busy Busy Station Signalling (BSS) / Off-Hook Call Announcement (OHCA) / Whisper OHCA Executive Busy Override...
Page 38 1.3 System Features Programming Guide References • 1.4 Extension Port Assignment – Attribute – DN • 2.3 Numbering Plan • 2.8 System Option – Fixed Feature Number Features Guide References None User Manual References Not applicable. Features Guide...
Page 39: Floating Station
1.3 System Features Floating Station Description Virtual extension numbers can be assigned to resources to make them appear as real extensions. These numbers are defined as Floating Directory Numbers (FDN). The following resources can have FDNs: Incoming Call Type Max. number Resource Name DIL1:1 DISA...
Page 40 1.3 System Features Programming Guide References • 2.3 Numbering Plan – 1st Hundred Block Extension – 2nd Hundred Block Extension – 3rd Hundred Block Extension – 4th Hundred Block Extension – 5th Hundred Block Extension – 6th Hundred Block Extension –...
Page 41: Host Pbx Access
1.3 System Features Host PBX Access Description The system may be installed behind an existing host PBX. This is performed by connecting (extension) lines from the host PBX to CO line ports of the KX-TD500 System. Conditions • To enable Host PBX Access, put the host PBX line in a Trunk Group. The extension user can access the host PBX by selecting that CO line.
Page 42: Hotel Application
1.3 System Features Hotel Application Description Allows the Manager and the Operators to handle the front / operator services such as "Check- In / Check-Out," "Remote Timed Reminder (Wake-Up Call)." To activate these services, "Hotel Application" must be enabled by System Programming (Section 2.8 System Option, "Hotel Application"...
Page 43 1.3 System Features Other • Message Waiting Useful If the call to the guest room is not answered (including busy status), the caller can Services leave a Message Waiting indication by turning on the Message button on the telephone in guest room. If the telephone in the guest room is not provided with Message button, the system informs the guest that a message from the caller is waiting for him / her by sending a special tone to the extension.
Page 44 1.3 System Features print out the information, the printer must be connected to the KX-TD500 and its Flow Control must be assigned to "XON / XOFF." Before printing out, the information, except the telephone charge, can be confirmed on the telephone display, and if required, the expenses can be changed.
Page 45 1.3 System Features • The Alert button can be assigned to a flexible CO button on the extension specified as the Alert extension by System Programming. • SMDR for Timed Reminder: SMDR (Station Message Detail Recording) records the detailed Timed Reminder information and prints it out automatically when the Timed Reminder starts and it is not answered.
Page 46 1.3 System Features Features Guide References 1.3 System Features • Budget Management • Charge Fee Reference • Station Message Detail Recording (SMDR) • Integration, VPS 1.8 Ringing Features • Timed Reminder (Wake-Up Call) • Timed Reminder, Remote (Wake-Up Call) 1.17 Display Features •...
Page 47: Integration, Automated Attendant (Aa) Service
1.3 System Features Integration, Automated Attendant (AA) Service Description This is one of the VPS Integration features. The Automated Attendant (AA) Service, provided by the VPS, answers incoming calls and then routes the caller to the desired extension automatically. If AA Service Integration is enabled, the KX-TD500 System transmits the Call Status Code (busy, answered, ringing, disconnected, etc.) to an AA extension before sending the normal call progress tones.
Page 48 1.3 System Features Integration Code (Call Status Code) Table Code Call Status Sent to the Voice Mail Port When (default) Reorder Tone An invalid extension number is dialled or the call is inadvertently connected to another Voice Mail port (also heard when no DTMF receiver is available to the Voice Mail extension).
Page 49 1.3 System Features Programming Guide References • 1.5 VPS (DPT) Port Assignment • 3.3 Extension Group – FDN – Group Type – Tenant No. – [Overflow Setting] Destination – Day / Night • 4.3 Extension Line – Group No. – [COS No.] Primary –...
Page 50: Integration, Dpt
• The jack with the lowest physical number of the DHLC / DLC card must be connected to the VPS port with the lowest physical number. Available when the Digital Super Hybrid System is connected to a Digital Proprietary capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100).
Page 51 1.3 System Features Programming Guide References • 1.2 Slot Assignment • 1.4 Extension Port Assignment – Card No. – Attribute • 1.5 VPS (DPT) Port Assignment – TVP No. – VPS card – Type – Jack No. – Port No. –...
Page 52 1.3 System Features User Manual References Not applicable. Features Guide...
Page 53: Integration, Inband
1.3 System Features Integration, Inband Description This is one of the VPS Integration features. With Inband Integration, the KX-TD500 System sends the certain information to the VPS with DTMF tones. Inband Integration can be categorised into the following two types: Voice Mail (VM) Service Integration This integration works together with Call Forwarding and IRNA features.
Page 54 1.3 System Features Features Guide References 1.3 System Features • Integration, Automated Attendant (AA) Service • Integration, Voice Mail (VM) Service • Integration, VPS User Manual References Not applicable. Features Guide...
Page 55: Integration, Voice Mail (Vm) Service
1.3 System Features Integration, Voice Mail (VM) Service Description This is one of the VPS Integration features. The Voice Mail (VM) Service, provided by the VPS, is a voice message receiving (talking) and delivary service which allows callers to leave messages in the mailbox of the desired extension user.
Page 56 1.3 System Features Outside Call DIL 1:1, DISA, DID, DDI, System C.FWD VM 1 VM 2 Operator Extension Transfer Extension Group (VM) VM X VM 3 Intercept Routing No Answer (IRNA) to a VM extension If an incoming CO call directed to a certain extension is not answered within a specified period of time (IRNA timer), the call is redirected to a VM extension with Follow-on ID of the corresponding extension.
Page 57 1.3 System Features Outside Call DIL 1:1, DISA, DID, DDI, TIE System (1) Transfer (2) Transfer Extension VM 1 VM 2 Extension (Operator) by VM Transfer busy/no answer Extension Group Button (VM) VM X VM 3 Notification by Message Waiting Lamp If the caller leaves a message in a mailbox, the VPS notifies the corresponding extension user that there is a message in their mailbox by turning on the Message Waiting Lamp on their extension.
Page 58 1.3 System Features • Turn off Control of Message Waiting Lamp Used to determine whether the System turns off the Message Waiting lamp or the VPS does when the VPS answers the callback from the message receiver. • Sending out Follow-on ID after FWD Used to determine whether to send or not the Follow-on ID after an outside call is forwarded to a VM extension.
Page 59 1.3 System Features 1.11 Transferring Features • Call Forwarding • Intercept Routing 1.17 Display Features • Message Waiting User Manual References • 2.8.3 If a Voice Processing System is Connected • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 60: Integration, Vps
Description The Voice Processing System (VPS) provides Automated Attendant (AA) and Voice Mail (VM) Services. The KX-TD500 System works well with all Panasonic KX-TVP series Voice Processing System (VPS) and it can be programmed to work with most other manufactures' VPSs that fully support Inband Integration.
Page 61 1.3 System Features Outline sketch of VPS Integration Inband VM Service Integration Integration [Follow-on ID] AA Service Integration VPS Integration [Call Status Code] Automatic Configuration Live Call Screening Integration Two-Way Recording Two-Way Transfer Conditions None Features Guide...
Page 62: Limited Call Duration
1.3 System Features Limited Call Duration Description Limited Call Duration is a system programmable feature that disconnects a CO call when a specified timer expires. A warning tone is sent to the extension user 15 seconds, 10 seconds, and 5 seconds before the time-limit. Conditions •...
Page 63 1.3 System Features User Manual References Not applicable. Features Guide...
Page 64: Lockout
1.3 System Features Lockout Description If one party in a conversation goes on-hook, they both are disconnected from the speech path automatically. A reorder tone is sent to the off-hook party before it is disconnected. No operation is necessary. Conditions •...
Page 65: Manager Extension
1.3 System Features Manager Extension Description One extension in each tenant can be assigned as the Manager Extension. This extension can perform the following Manager services: <System / Tenant> • BGM External Turn on / off • Local Alarm Indication •...
Page 66 1.3 System Features User Manual References • 3 Operator / Manager Operation Features Guide...
Page 67: Mixed Station Capabilities
1.3 System Features Mixed Station Capabilities Description The KX-TD500 system supports a wide range of telephone sets as follows: • Digital Proprietary Telephones (DPTs) • Analogue Proprietary Telephones (APTs) • Single Line Rotary Telephones — Dial Pulse Signalling • Single Line Touch Tone Telephones — Tone Dialling •...
Page 68 1.3 System Features User Manual References Not applicable. Features Guide...
Page 69: Music On Hold
1.3 System Features Music on Hold Description The system provides "Music on Hold" to callers on hold, if available. Conditions • To utilise "Music on Hold", either "Internal Music Source" (Provided on the TSW card) or "External Music Source" (user-supplied) is required. •...
Page 70 1.3 System Features Features Guide References 1.10 Holding Features • Call Hold – Station • Call Hold – Trunk • Call Hold Retrieve – Station • Call Hold Retrieve – Trunk • Consultation Hold 1.15 Proprietary Telephone Features • Background Music (BGM) User Manual References Not applicable.
Page 71: Night Service
1.3 System Features Night Service Description The system supports both Night and Day modes of operation in a different arrangement. The system operation for originating and receiving calls can be different for day and night modes. The system operation for restricting toll calls can be arranged separately to prevent unauthorised toll calls at night.
Page 72 1.3 System Features Programming Guide References • 2.2 Tenant – DAY / NIGHT Switching Mode • 2.3 Numbering Plan – Night Mode Set / Cancel • 2.4 Class of Service (COS) – Switching Day / Night Mode – TRS Level – Day / Night –...
Page 73: Operator Group
1.3 System Features Operator Group Description It is efficient to handle a high volume of operator-seeking calls by a group of extensions called "Operator Group," which can consist of one or more extensions. [Operator Features] The extension assigned as an Operator has the ability to perform the following operations: <System / Tenant>...
Page 74 1.3 System Features (1) Outline sketch of Operator feature 1.When "Ringing Type" is set to "Multi" An incoming call (intercom / outside call) arrives at all Operator extensions at the same time. Calls have arrived at an Operator Group 3rd call in the queue These calls are waiting to be answered until the 1st call is answered.
Page 75 1.3 System Features (2) What if all Operator extensions are busy? All Busy Outside calls Intercom calls Waiting Queue Waiting Queue Overflow Destination Overflow Destination is not programmed. is programmed. (Overflow timer) Overflow Destination Intercept Destination Intercept Destination is not programmed. is programmed.
Page 76 1.3 System Features Programming Guide References • 2.3 Numbering Plan – Login / Logout • 3.3 Extension Group – FDN – Group Type – Tenant No. – [Overflow Setting] Destination – Day / Night – [Overflow Setting] Timer – [Operator Setting] Ringing Type –...
Page 77: Outgoing Message (Ogm)
1.3 System Features Outgoing Message (OGM) Description Allows the Manager or an Operator to record and playback Outgoing Messages. The following three types of Outgoing Messages can be recorded. DISA message: This message is played when an outside caller accesses the system via DISA line. Timed Reminder (wake-up) message: This message is used in Timed Reminder.
Page 78 1.3 System Features Features Guide References 1.3 System Features • Outgoing Message (OGM) Group 1.5 Attended Features • Direct Inward System Access (DISA) • Uniform Call Distribution (UCD) 1.8 Ringing Features • Timed Reminder (Wake-Up Call) • Timed Reminder, Remote (Wake-Up Call) User Manual References •...
Page 79: Outgoing Message (Ogm) Group
1.3 System Features Outgoing Message (OGM) Group Description OGM resources on the DISA card can be grouped together as an OGM Group. Up to eight OGM Groups can be created in the system. Conditions • Tenant Service If Tenant Service is employed, the affiliation of OGM Group should be decided by System Programming.
Page 80: Parallelled Telephone
1.3 System Features Parallelled Telephone Description Any PT can be connected in parallel with an SLT. The following two combinations of telephones are available: APT + SLT (an Analogue Proprietary Telephone and a Single Line Telephone / a single extension port) DPT + SLT (a Digital Proprietary Telephone and a Single Line Telephone / a single extension port) When a parallel connection is made, an extension user can make and answer a call using either...
Page 81 1.3 System Features Installation Manual References • 2.4.7 Parallel Connection of the Extensions Programming Guide References • 1.4 Extension Port Assignment – Parallel / XDP Features Guide References 1.1 System Expansion • EXtra Device Port (XDP) User Manual References • 2.7.13 Setting the Parallel Connected Telephone Ringer (Parallelled Telephone Connection) Features Guide...
Page 82: Phantom Extension
1.3 System Features Phantom Extension Description This allows the system to route the calls to a phantom extension. The call to a phantom extension arrives at the extension who has the corresponding Phantom button. One phantom extension number can be assigned to multiple extensions so that the caller can ring a group of extensions simultaneously.
Page 83 1.3 System Features User Manual References • 2.2.2 Easy Dialling • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 84: Released Link Operation
1.3 System Features Released Link Operation Description When Released Link Operation is enabled, an extension user will be automatically released from a call (extension, outside) after transferring it to the destination, if the destination extension is idle. This feature simplifies the transfer operation by eliminating the need for going on-hook or pressing the RELEASE button after transferring the call.
Page 85: Remote Station Feature Control
1.3 System Features Remote Station Feature Control Description Allows both the Manager and the Operators to set and cancel the following features for other extensions. Remote Station Lock Used to lock other extensions so that no one can make an outside call or an intercom call (except an operator call) from those extensions.
Page 86 1.3 System Features 1.9 Answering Features • Live Call Screening (LCS) 1.11 Transferring Features • Call Forwarding User Manual References • 3.1.1 Setting the Alarm for Other Extensions (Remote Timed Reminder (Wake-up Call)) • 3.1.2 Setting or Cancelling the DND Feature to Other Extensions (Remote DND Control) •...
Page 87: Remote Station Lock Control
1.3 System Features Remote Station Lock Control Description Allows the Manager and the Operators to lock other extensions remotely, that is, from their own extensions. Locked extensions cannot be used for making calls, either outside calls or intercom calls (except calls to the Operators and the emergency calls) depending on the setting. Conditions •...
Page 88: Secret Dialling
1.3 System Features Secret Dialling Description Used to conceal all or part of a registered telephone number that normally appears on the display. Secret Dialling applies to the following features: • One-Touch Dialling • System Speed Dialling • Station Speed Dialling (Special display features) When a display PT user makes a call using a telephone number with Secret Dialling, all or part of the number does not appear on the display.
Page 89: Station Message Detail Recording (Smdr)
1.3 System Features Station Message Detail Recording (SMDR) Description Station Message Detail Recording (SMDR) automatically records detailed call information for CO calls. A printer connected to SIO #2 port of RS-232C on the basic shelf can be used to print incoming and outgoing CO calls.
Page 90 1.3 System Features <Pattern B> Date Time T Ext Dial Number Duration Acct code 02/15/99 06:42PM 1 E1009 T10801 123456789012345678901234 00:01'24 1234567890 02/16/99 01:29PM 1 E1001 T10101 <INCOMING> 02/16/99 01:29PM 1 E1001 T10101 <INCOMING> 02/16/99 01:29PM 1 E1001 T10101 <INCOMING> 00:00'10 •...
Page 91 1.3 System Features <Pattern D> Date Time T Ext Dial Number Ring Duration Cost:DM Acct code 02/02/99 03:01PM 1 E1001 T10101 1234567890123456789 00:00'14 12345678 1234567890 02/02/99 03:13PM 1 E1001 T10101 <INCOMING> 02/02/99 03:13PM 1 E1001 T10101 <INCOMING> 0'12 02/02/99 03:13PM 1 E1001 T10101 <INCOMING>...
Page 92 1.3 System Features CC (Condition Code): shows call handling type with the following codes: TR: Transfer FW: Call Forwarding to Trunk D0: Non Security Trunk Access by a DISA caller NN: DISA User Code No. (NN=01-32) RM: Remote access to a modem RC: Received an incoming call AN: Answered an incoming call NA: Not answered an incoming call...
Page 93 1.3 System Features Programming Guide References • 2.5 System Timer – Call Duration Count Start Time • 5.14 Charge – Charge by SMDR • 10.4 SMDR – SMDR Connection – Output Type – Print out Error Information – [Format] Page Length –...
Page 94: System Data Default Set
1.3 System Features System Data Default Set Description This system permits re-initialisation of system-programmed data. Starting up the KX-TD500 system with default values can be done using the Operation Switch (MODE) on the CPU card. <Section "2.10.2 CPU Rotary-Switch Features" in the Installation Manual> Conditions •...
Page 95: Tenant Service
1.3 System Features Tenant Service Description The KX-TD500 System can be shared with up to eight tenants. When tenant service is utilised, each tenant can use the system resource differently and independently from other tenants. This enables the configuration of more than two systems which, in each case, are suited to different tenants.
Page 96 1.3 System Features Conditions • The following features do not work between extensions if they do not belong to the same tenant. — Call Forwarding — Executive Busy Override — Barge-in — Executive Busy Override — Extension — Message Waiting —...
Page 97: Time-Out, Variable
1.3 System Features Time-Out, Variable Description Provides timers to control various features or functions. The following timers are programmable: System Data Range Hold Recall Time 0-240 s Transfer Recall Time 0-48 rings Pickup Dial Waiting Time 1-5 s Call Duration Count Start Time 0-60 s First Digit Time 5-120 s...
Page 98 1.3 System Features Trunk Group Data Range Flash Time None / 80 / 300 / 600 / 900 / 1200 ms Pause Time before Flash Signal None / 512 / 1024 / 1536 / 2048 ms Extension Group Data Range Overfiow Setting - Timer (for Operator) None / 5-180 s DIL 1:N Group Data...
Page 99 1.3 System Features Features Guide References None User Manual References Not applicable. Features Guide...
Page 100: Trunk Busy-Out
1.3 System Features Trunk Busy-out Description Allows the Manager and an Operator to busy out a CO line to prevent extension users from accessing it. [The details of Trunk Busy-out feature] There are the following two types of trunk port relay status which is set to Trunk Busy-out. Busy (Loop Relay On) : making the line busy by hardware Idle (Loop Relay Off) : making the line busy by software The Central Office recognises a trunk line as shown in the table "The Specification of Trunk...
Page 101 1.3 System Features The Specification of Trunk Busy-out On Card Type The state of Trunk Busy-out set to "On" Note E&M Busy status (the The way of making the line busy by status of software is not available for this version. grabbing a CO line) (Fixed) E1 E&M-C...
Page 102 1.3 System Features Features Guide References None User Manual References • 3.2.3 Trunk Busy-out Setting Features Guide...
Page 103: Trunk Group
1.3 System Features Trunk Group Description All CO lines and TIE lines in the system can be grouped into up to 48 Trunk Groups. This allows extension users to call outside parties without designating a specific CO line, since a CO line is automatically selected from the designated Trunk Group.
Page 104 1.3 System Features Programming Guide References • 2.3 Numbering Plan – Trunk Group Access • 2.4 Class of Service (COS) – Trunk Group Setting • 2.7 Trunk to Trunk Restriction • 3.2 Trunk Group – Tenant No. – Intercept Destination – Day / Night –...
Page 105: Trunk Route Control
1.3 System Features Trunk Route Control Description Allows the Manager and the Operators to make a call using a specific trunk. They can verify the status of the specified trunk. Conditions • This feature does not override the Toll Restriction by COS or the Tenant Service. •...
Page 106: Walking Station
1.3 System Features Walking Station Description Used to move an extension to a new location without re-programming. Extension data such as extension number, One-Touch dialling memory remain the same after the re-location of the extension. Conditions • The telephone type (PT, SLT) must be the same at the source and destination. •...
Page 107: Fault Recovery / Diagnostics
1.4 Fault Recovery / Diagnostics 1.4 Fault Recovery / Diagnostics Local Alarm Description If a system error is detected during on-line communication mode, the system alerts the extension of the Manager by turning on the Alarm button on it. The Alarm button lights in red. An error message will be shown on the display PT of the Manager by pressing the red lit Alarm button.
Page 108 1.4 Fault Recovery / Diagnostics Error Indications List (Priority order) Indications Description Priority Alarm LED Modem failure ERR xyyz MODEM DISA OGM is lost ERR xyy OGM LOS Printer is not connected ERR SMDR [Legend] Indications : Shelf Number (1-3) : Slot Number (01-14) : Error Number Priority...
Page 109 1.4 Fault Recovery / Diagnostics • Alarm LED indication Major alarm (Priority 1) - Red moderate flash Minor alarm (Priority 2) - Red On • If multiple errors occur at a time, only the error with highest priority will be displayed by pressing the red lit Alarm button.
Page 110: Power Failure Re-Start
1.4 Fault Recovery / Diagnostics Power Failure Re-start Description When turning back on the electricity, the system re-starts the stored data automatically. Before re-starting, the system records the error log if necessary. Conditions • Memory Protection In the event of a power failure, system memory is protected by a factory-provided lithium battery.
Page 111: Power Failure Transfer
1.4 Fault Recovery / Diagnostics Power Failure Transfer Description Power Failure Transfer connects specific telephones (any SLT and a certain type of PT) to the pre-determined CO lines in the event of system power failure. Conditions • Up to 192 pairs of extension / CO connection are available to maintain a conversation when power is restored or TSW recovery.
Page 112: 1.5 Attended Features
1.5 Attended Features 1.5 Attended Features Caller ID Service Description Provides the display PT user with a caller's information, such as name and telephone number, sent from the Central Office over the CO line assigned to receive Caller ID service calls. Conditions •...
Page 113 1.5 Attended Features Installation Manual References • 2.5.3 ELCOT Card (KX-TD50180) • 2.7.2 Caller ID Card (KX-TD193) Programming Guide References • 1.2 Slot Assignment • 2.8 System Option – Automatic adjustment of the clock using Caller ID information – LCD Display Mode while CO talking •...
Page 114: Direct In Lines (Dil)
1.5 Attended Features Direct In Lines (DIL) Description Enables an incoming CO call to go directly to one or more answering points without assistance of the operator. DIL 1:1 puts an incoming CO call to a single destination. Assignable destinations are: (1) Extension (2) Floating Extension —...
Page 115 1.5 Attended Features Outline sketch of Direct In Lines (DIL) Extension (DN) Modem (Remote Maintenance) DIL 1:1 External Pager (TAFAS) Floating Extension (FDN) OGM Group (DISA message) Hunting Group (Terminate) Extension Group Hunting Group (Circular) Ring Group Operator Group VM (Voice Mail) Group AA (Automated Attendant) Group UCD Group DIL 1:N Group...
Page 116 1.5 Attended Features Features Guide References 1.13 Audible Tone Features • Ringing, Delayed User Manual References Not applicable. Features Guide...
Page 117: Direct Inward Dialling (Did)
1.5 Attended Features Direct Inward Dialling (DID) Description Allows incoming CO calls to reach a specific extension, a virtual extension or a group of extensions in the system directly in accordance with the subscriber number sent from the Central Office. Possible destination of DID calls •...
Page 118 (Max. 10 (Max. 16 digits) characters) 2311 PANASONIC Conditions • What if the dialling digits received is not enough to decide the call destination? If the number of digits received is less than the number which is programmed in "Digits to receive DDI / DID,"...
Page 119 1.5 Attended Features Programming Guide References • 1.3 Trunk Port Assignment – Group No. • 1.6 E1 Port Assignment – Channel Type – Group No. • 2.8 System Option – Destination Busy - DDI / DID – Illegal Number - DDI / DID •...
Page 120: Direct Inward System Access (Disa)
1.5 Attended Features Direct Inward System Access (DISA) Description Allows an outside caller to access specific system features without operator assistance as if the caller is an extension user in the system. The outside caller can have direct access to features such as: •...
Page 121 1.5 Attended Features Flow chart of possible cases and results for DISA calls An outside call is initiated. The DISA Delayed Timer starts. The caller reaches the DISA line. Intercept Routing starts. Is IRNA All resources employed? are busy. Kept waiting with a ringback tone.
Page 122 1.5 Attended Features The DISA OGM (s) should be recorded by the Manager or an Operator. The OGM Type should be set to "DISA" under OGM Group setting. • DISA Delayed Answer Time A DISA call is answered after a ringback tone is returned to the caller after the "DISA Delayed Answer Time"...
Page 123 1.5 Attended Features line call by DISA. 2. Continuous Signal Detection: Used to disconnect the trunk line if the system detects a continuous signal during a CO-to-CO line call by DISA. 3. Silence Detection: Used to disconnect the trunk line if the system detects no signal during a CO-to-CO line call by DISA.
Page 124 1.5 Attended Features Programming Guide References • 1.7 DISA Port Assignment • 2.3 Numbering Plan – OGM Playback / Record • 2.5 System Timer – CO-to-CO Line Call Duration Time – DISA Prolong Time – DISA Delayed Answer Time – DISA Automated Attendant Time –...
Page 125 1.5 Attended Features User Manual References • 2.2.7 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Features Guide...
Page 126: Ring Group
1.5 Attended Features Ring Group Description Allows both extension and outside users to ring all extensions in a Ring Group simultaneously by dialling the Floating Directory Number (FDN) of the Ring Group. This feature is useful for talking to or transferring calls to anyone in the same group. Ring Group can be made up by assigning the group type of an Extension Group as "Ring."...
Page 127: Trunk Answer From Any Station (Tafas)
1.5 Attended Features Trunk Answer From Any Station (TAFAS) Description A tone signal is emitted from the external pager when an incoming CO call is received. Any extension user can answer the call. Conditions • Hardware Requirements A user-supplied external paging device is required to utilise this feature. Up to two external pagers can be installed in the system.
Page 128 1.5 Attended Features Features Guide References 1.3 System Features • Floating Station User Manual References • 2.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) Features Guide...
Page 129: Uniform Call Distribution (Ucd)
1.5 Attended Features Uniform Call Distribution (UCD) Description Calls to a UCD group are distributed uniformly among the group members so that each member can share the same load. Calls to a UCD group hunt for an idle extension in a circular way, starting at the extension following the last one called.
Page 130 1.5 Attended Features 2. If the 1st call arrives at extension A, the 2nd call will arrive at extension B. 3rd call in queue 2nd call in queue UCD group Extension B (When extension B is busy or logged-out, the call arrives at extension C.) Extension C Extension A...
Page 131 1.5 Attended Features 3. UCD Supervisory Features Login Monitor Login / Logout status of the UCD Group members can be monitored by the extensions in the same UCD Group through Busy Lamp Field of the corresponding DSS button. Login Monitor is enabled or disabled by System Programming. <Section 3.3 Extension Group, "LOGIN Monitor"...
Page 132 1.5 Attended Features Outside Calls DIL1:N DIL1:1 Group DISA Ring Group Phantom Extensions KX-TD500 System Intercom Calls Ext. Ext. Ext. Ext. Ext. Transfer/IRNA Transfer Transfer UCD Group Features Guide...
Page 133 1.5 Attended Features (3) What if all extensions in a UCD Group are busy or logged out? All Busy/All Logout Outside calls Intercom calls (including transferred calls) (including transferred calls) Time Table is programmed. Time Table is not programmed. Waiting Queue Overflow destination Overflow destination is assigned.
Page 134 1.5 Attended Features (4) UCD Time Table If all extensions in a UCD group are busy, the incoming CO calls will be handled by the UCD Time Table procedure. Up to 32 UCD Time Tables, max. 16 steps for each, can be assigned by System Programming. The following commands are provided to make up a UCD Time Table procedure.
Page 135 1.5 Attended Features Procedure Assignment Example UCD Time Table procedure can be assigned as follows: Table No. Sequence (Example 1) UCD group The caller hears OGM1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment. •...
Page 136 1.5 Attended Features (Example 2) UCD group The caller hears OGM1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment. • What if OGM1 is busy? The caller first hears ringback tone and then will hear OGM1 as soon as it becomes available (Go to step 2).
Page 137 1.5 Attended Features (Example 3) UCD group The caller is put in the waiting queue for 8 seconds (1T). The caller is transferred to the Overflow destination. (Example 4) The caller hears OGM1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment.
Page 138 1.5 Attended Features Conditions • This feature must be enabled by System Programming for the desired UCD Group(s). • In addition, each extension must enable regular Call Waiting feature. <Section 2.7.3 Receiving a Call Waiting (Call Waiting / Off-Hook Call Announcement [OHCA] / Whisper OHCA) in the User Manual>...
Page 139 1.5 Attended Features User Manual References • 2.11.3 Monitoring the Number of UCD Calls Waiting to be Answered (UCD Monitor Mode) Features Guide...
Page 140: 1.6 Originating Features
1.6 Originating Features 1.6 Originating Features Alternate Calling – Ring / Voice Description Allows an extension user either to ring-signal (Ring call) or voice-signal (voice call) the other PT extensions. Ring call: The called PT rings. Voice call: The caller's voice is heard through the built-in speaker of the called PT instead of ringing.
Page 141: Automatic Callback Busy (Camp-On)
1.6 Originating Features Automatic Callback Busy (Camp-On) Description The system calls back the extension user when the called party or the selected CO line becomes idle, if this feature was activated beforehand. Automatic Callback - Extension If the extension user answers the callback ringing, the called extension (previously busy) automatically starts ringing.
Page 142: Automatic Route Selection (Ars)
1.6 Originating Features Automatic Route Selection (ARS) Description Automatic Route Selection (ARS) is a system programmable feature that automatically selects the least expensive route available at the time an outgoing CO call is made. ARS applies to an outgoing CO call made by dialling the feature number for Local Access / ARS (9: [SP], 0: [NL], [JT] = default).
Page 143 1.6 Originating Features Carrier G high Carrier F Charge Carrier E a.m. p.m. a.m. p.m. Sat. / Sun. Mon.- Fri. As shown in Table B, the least costly route varies with the day of the week and the time of day. To select the least expensive line at a certain time, split the day into three zones as follows: Table B Sat.
Page 144 1.6 Originating Features Table D Time-A Time-B Time-C Least Costly Carrier / Carrier F / Group 2 Carrier F / Group 2 Carrier E / Group 1 Trunk Group (Priority 1) Next Less Costly Carrier / Carrier E / Group 1 Carrier G / Group 3 Carrier F / Group 2 Trunk Group (Priority 2) Most Costly Carrier / Carrier G / Group 3 Carrier E / Group 1 Carrier G / Group 3...
Page 145 1.6 Originating Features According to Table F, enter the Access Codes in the respective Modification Tables as follows: Table G (Example : ARS Digits Modification Table) Modification Modification Modification Table 1 Table 2 Table 3 Enter the number of digits Remove Remove Remove...
Page 146 1.6 Originating Features Flow Chart of ARS procedures A long distance call is initiated. Restricted Call is not made. Toll Restriction Check Not Restricted Is ARS Access Code (9: [SP], 0: [NL], [JT] = default) dialled? Call is routed via selected line. Are the leading digits found in an (ARS Override) ARS Leading Digits Table?
Page 147 1.6 Originating Features Conditions • Tenant Service ARS mode can be turned on / off on a tenant basis. • Toll Restriction Toll Restriction check is performed before ARS is applied. • Dialling Plan ARS works according to the selected dialling plan. Thus, if the dialled number is not found in the dialling plan (Leading Digits Table), the CO call is made by Trunk Access, Idle (Automatic Line Access) feature.
Page 148: Busy Station Signalling (Bss)
1.6 Originating Features Busy Station Signalling (BSS) Description Used to prompt a busy extension (engaged in a call) to answer a new incoming call. When BSS is activated by the calling extension, a call waiting tone is generated at the busy extension to inform that another call is waiting.
Page 149 1.6 Originating Features Features Guide References 1.6 Originating Features • Off-Hook Call Announcement (OHCA) • Off-Hook Call Announcement (OHCA), Whisper 1.9 Answering Features • Call Waiting User Manual References • 2.2.4 When the Dialled Line is Busy or There is No Answer Features Guide...
Page 150: Do Not Disturb (Dnd) Override
1.6 Originating Features Do Not Disturb (DND) Override Description Allows the extension user to ring the other extension in DND mode by dialling "2" while hearing the DND tone. Conditions • Class of Service Class of Service (COS) programming determines the extension users who can perform DND Override.
Page 151: Electronic Station Lockout
1.6 Originating Features Electronic Station Lockout Description Allows the extension user to lock his / her extension so that other users cannot make outside calls. Any 3-digit numeric code (000-999) can be used to lock and unlock the extension. Conditions •...
Page 152: Emergency Call
1.6 Originating Features Emergency Call Description Allows any extension user to dial out a pre-assigned emergency number after seising a CO line regardless of the restrictions imposed on the extension. Conditions • Up to 10 emergency numbers can be stored. •...
Page 153: Executive Busy Override - Barge-In
1.6 Originating Features Executive Busy Override — Barge-in Description Allows the PT user to interrupt an existing outside call (either between two outside parties or between an outside party and an inside party) by pressing the red lit S-CO or DN button. This establishes a 3-party conference call.
Page 154: Executive Busy Override - Extension
1.6 Originating Features Executive Busy Override — Extension Description Allows the extension user to interrupt an existing extension call (either between two inside parties or between an outside party and an inside party) by dialling "3." This establishes a 3- party conference call.
Page 155: Inter Office Calling
1.6 Originating Features Inter Office Calling Description Allows the extension user to call another extension user within the system or a tenant. An inter office call is a call between two extensions in the KX-TD500 system. Conditions • Definition of extension busy status <ICM type PT>...
Page 156 1.6 Originating Features Programming Guide References • 1.4 Extension Port Assignment – Attribute – Tel. Type – DN • 2.2 Tenant – Inter-tenant Calling (1 - 8) • 2.3 Numbering Plan – 1st Hundred Block Extension – 2nd Hundred Block Extension –...
Page 157: Line Preference - Outgoing (Idle Line / No Line / Prime Line)
1.6 Originating Features Line Preference — Outgoing (Idle Line / No Line / Prime Line) Description A PT user can select a desired outgoing line preference to originate calls from the following three line preferences: Idle Line Preference When an extension user goes off-hook to make a call, an idle line is automatically selected from the pre-assigned lines.
Page 158 1.6 Originating Features User Manual References • 2.2.1 Basic Calling • 4.1.1 Initial Settings • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 159: Off-Hook Call Announcement (Ohca)
1.6 Originating Features Off-Hook Call Announcement (OHCA) Description OHCA allows the extension user to inform a busy extension (engaged in a call using the handset) that another call is waiting by talking through the built-in speaker of the busy extension's PT. If the existing call is performed over the handset, the second conversation is made with the speakerphone so that the called extension can talk to two parties independently.
Page 160 1.6 Originating Features • DLC card with DPT A DLC card allows 8 DPTs that can be called with the OHCA feature at the same time. • DHLC card with DPT A DHLC card allows 8 DPTs that can be called with the OHCA feature at the same time. •...
Page 161: Off-Hook Call Announcement (Ohca), Whisper
1.6 Originating Features Off-Hook Call Announcement (OHCA), Whisper Description This is a variation of the OHCA feature. The difference is, OHCA provides two-way communication, but Whisper OHCA provides one-way (from the calling extension to the called extension) communication. Conditions • Call Waiting This feature is only effective if the called extension has set Call Waiting feature.
Page 162 1.6 Originating Features Programming Guide References • 2.3 Numbering Plan – Call Waiting Set / Cancel • 2.4 Class of Service (COS) – Off-Hook Call Announcement (OHCA) • 2.8 System Option – Whisper OHCA to extensions other than T74 / 75XX Features Guide References 1.6 Originating Features •...
Page 163: Operator Call
1.6 Originating Features Operator Call Description To direct operator-seeking incoming calls to the Operators, one of the following ways can be used. Intercom calls Extension users can call the Operator: - by dialling the feature number for Operator Call - by dialling the FDN for Operator Group Outside calls To direct outside callers to the Operators, set the FDN of an Operator Group as the destination of the following calls:...
Page 164 1.6 Originating Features User Manual References • 2.2.1 Basic Calling Features Guide...
Page 165: Pdn Call
1.6 Originating Features PDN Call Description If the Extension 2001 has an SDN button which corresponds with the PDN button of the Extension 3001 (PDN owner), the Extension 2001 can call the Extension 3001 simply by pressing the associated SDN button twice. The Extension 2001 can also transfer a call (on the CO / PDN) to the Extension 3001 with a simple operation.
Page 166: Toll Restriction
1.6 Originating Features Toll Restriction Description Toll Restriction is a system programmable feature that, in conjunction with the assigned Class of Service, can prohibit certain extension users from placing unauthorised toll calls. Every extension is programmed to belong to one of 96 Classes of Service. Each Class of Service is programmed to have a toll restriction level for day mode and night mode respectively.
Page 167 1.6 Originating Features TRS Deny Code Tables TRS Exception Code Tables Level 7 None None Level 8 None None [Explanation] Level 1: allows all calls. Level 2: denies codes stored in the TRS Deny Code Table for Level 2 except the codes stored in TRS Exception Code Tables for Levels 2 through 6.
Page 168 1.6 Originating Features Example of Toll Restriction programming Here is an example to explain the procedures for Toll Restriction programming. Determining the application Determine the dialling numbers that should be denied for levels 2 through 6. (Levels 1, 7 and 8 are fixed and do not require programming.) [Entry Example] Level TRS Deny Code...
Page 169 1.6 Originating Features [Example] Toll Restriction - "TRS Deny Code" Depending on the application, enter the TRS Deny codes in the associated tables. Numeric characters and the wild card character "X" can be used. Level-2 TRS Deny Code Table Location Code Level-3 TRS Deny Code Table Location...
Page 170 1.6 Originating Features Level-6 TRS Deny Code Location Code Toll Restriction - "TRS Exception Code" Depending on the application, enter the exception codes in the associated tables. Numeric characters and the wild card character "X" can be used. Level-6 TRS Exception Code Table Location Code...
Page 171 1.6 Originating Features Flow Chart of Toll Restriction The user makes a toll call. Is the call made by System Speed Dialling ? Is TRS Override for System Speed Dialling enabled? Levels 7, 8 What is the extension - toll Level 1 restriction level? Levels 2, 3, 4, 5, 6...
Page 172 1.6 Originating Features Trunk Access, Idle Trunk Access, Trunk Group Trunk Access, Individual Trunk Toll Restriction for Special Carrier Access System Speed Dialling • Emergency Numbers The Emergency numbers such as Police or Fire Department should be stored in System Programme <Section "5.4 Emergency Dial Code"...
Page 173 1.6 Originating Features User Manual References Not applicable. Features Guide...
Page 174: Toll Restriction For Special Carrier Access
1.6 Originating Features Toll Restriction for Special Carrier Access Description If your system has access to multiple telephone companies, access to a specific company requires a carrier access code preceding the telephone number. Toll Restriction on these calls is activated by storing the carrier codes (maximum 100). If a stored carrier code is found in the dialled number, a toll restriction check starts for the succeeding telephone number.
Page 175: Toll Restriction Override By Account Code Entry
1.6 Originating Features Toll Restriction Override by Account Code Entry Description Allows the extension user to override toll restriction temporarily to make a toll call from a toll– restricted telephone. The extension user can carry out this feature by entering the appropriate account code before dialling the telephone number.
Page 176 1.6 Originating Features Programming Guide References • 2.3 Numbering Plan – Account Code • 2.4 Class of Service (COS) – Account Code Mode • 5.6 Account Code – Tenant No. – Entry No. – Code – TRS Level Features Guide References 1.3 System Features •...
Page 177: Toll Restriction Override For System Speed Dialling
1.6 Originating Features Toll Restriction Override for System Speed Dialling Description Allows the extension user to override Toll Restriction in System Speed Dialling. Normally, calls originated by System Speed Dialling are restricted depending on the extension's toll restriction level. Once this feature is activated, it permits all extension users to make System Speed Dialling calls without restriction.
Page 178: Trunk Access, Direct
1.6 Originating Features Trunk Access, Direct Description Allows the PT user to get an idle CO line for making a call by pressing an idle CO button directly. This automatically establishes the hands-free operation mode and allows the extension user to perform On-Hook Dialling. There is no need to press the SP-PHONE button, MONITOR button nor lift the handset.
Page 179: Trunk Access, Idle
1.6 Originating Features Trunk Access, Idle Description Allows the extension user to get an idle CO line for making an outside call by dialling the feature number for "Local access / ARS" (9: [SP], 0: [NL], [JT] = default). An idle CO line is automatically selected from the Trunk Groups assigned for the extension.
Page 180 1.6 Originating Features Features Guide References 1.6 Originating Features • Automatic Route Selection (ARS) • Trunk Connection Assignment – Outgoing 1.16 Button Features • Button, Line Access User Manual References • 2.2.1 Basic Calling Features Guide...
Page 181: Trunk Access, Individual Trunk
1.6 Originating Features Trunk Access, Individual Trunk Description Allows the PT user to get an idle CO line for making a CO call simply by pressing an idle Single-CO button. Conditions • Class of Service programming COS (Class of Service) programming determines the trunk groups available for each extension user.
Page 182: Trunk Access, Trunk Group
1.6 Originating Features Trunk Access, Trunk Group Description Allows the extension user to get an idle CO line for making a CO call by specifying a Trunk Group. An idle line is selected from the Trunk Group. To specify a Trunk Group, dial the feature number for "Trunk Group Access"...
Page 183 1.6 Originating Features 1.16 Button Features • Button, Line Access User Manual References • 2.2.1 Basic Calling • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 184: Trunk Connection Assignment - Outgoing
1.6 Originating Features Trunk Connection Assignment – Outgoing Description Used to determine the Trunk Group which can be accessed by an extension user for making outside calls on a Class of Service basis. This feature is useful to prevent unauthorised toll calls. Conditions •...
Page 185: Walking Cos
1.6 Originating Features Walking COS Description Allows an extension user to make a toll call at other lower level COS extensions (toll / outward restricted) by employing his / her own higher level COS temporarily. Conditions None Programming Guide References •...
Page 186: 1.7 Dialling Features
1.7 Dialling Features 1.7 Dialling Features Automatic Station Release Description If the extension user fails to dial any digits within a specified time period after going off-hook, the user will be disconnected from the line after reorder tone is sent. To get a line again, the user must go on-hook first and then go off-hook.
Page 187: Full One-Touch Dialling
1.7 Dialling Features Full One-Touch Dialling Description Allows the PT user to have simple access to a desired party or system feature by pressing just one button without first going off-hook. Hands-free operation is automatically provided simply by pressing one of the following buttons.
Page 188: One-Touch Dialling
1.7 Dialling Features One-Touch Dialling Description One-Touch Dialling offers the PT user One-Touch access to a desired party or system feature by storing an extension number, telephone number, account code or a feature number (up to 24 digits) in a One-Touch Dialling button. The number of buttons available depends on the type of PT.
Page 189: Pause Insertion, Automatic
1.7 Dialling Features Pause Insertion, Automatic Description Used to insert a pre-assigned pausing time between the access code (CO line / host PBX / Centrex / Special Carrier) and dialled digits. Conditions • This feature requires previous programming of the access code (CO line / host PBX / Centrex / Special Carrier) as well as assignment of the pause duration.
Page 190: Pickup Dialling (Hot Line)
1.7 Dialling Features Pickup Dialling (Hot Line) Description Allows the extension user to call a pre-determined extension or outside party automatically just by lifting the handset. This feature is also known as Hot Line. If the feature is activated and the extension user goes off-hook, a dial tone is generated for the waiting time and then dialling starts.
Page 191: Quick Dialling
1.7 Dialling Features Quick Dialling Description Allows the extension user to call a desired party by dialling a short code (1-digit code). Quick Dialling is convenient for room service calls in a hotel, for example. Conditions • To utilise this feature, an extension number or a telephone number should be stored beforehand either by User or System Programming.
Page 192: Redial, Automatic
1.7 Dialling Features Redial, Automatic Description This is a special feature for PTs, that provides automatic redialling of the last dialled number, saved number or call log number, if the called party is busy. If the Last Number Redial, Saved Number Redial or Call Log operation is performed in hands-free mode and the call is not answered, redialling will be automatically repeated pre-determined times (default = 10 times: [SP], 4 times: [NL], 15 times: [JT]) at pre-determined interval (default: 60 s) until the called...
Page 193: Redial, Last Number
1.7 Dialling Features Redial, Last Number Description Every extension telephone in the system automatically saves the last telephone number dialled to a CO line and allows the extension user to dial the same number again with a simple operation. Conditions •...
Page 194: Redial, Saved Number
1.7 Dialling Features Redial, Saved Number Description Allows the PT user to save a telephone number of the current call and redial the number afterwards. The PT user can store it during a call on a CO line. The saved number can be redialled repeatedly until another number is stored.
Page 195: Station Speed Dialling
1.7 Dialling Features Station Speed Dialling Description Allows the extension user to store frequently dialled numbers (up to 24 digits) in order to place a call with abbreviated dialling for personal use. Up to 10 station speed dialling numbers appended with 1–digit station speed dialling code (0-9), can be stored in each telephone. Conditions •...
Page 196: System Speed Dialling
1.7 Dialling Features System Speed Dialling Description The KX-TD500 system provides up to 1000 / tenant, 2000 / System abbreviated speed dial numbers (24-digit long for each) available to all extension users. Conditions • System Speed Dialling numbers and names can be programmed either by User or System Programming.
Page 197: 1.8 Ringing Features
1.8 Ringing Features 1.8 Ringing Features Do Not Disturb (DND) Description Allows the extension user to appear busy to an incoming CO or extension calls. Conditions • DND does not work for the following calls: — Hold Recall — Timed Reminder Alarm Tone —...
Page 198 1.8 Ringing Features Programming Guide References • 2.3 Numbering Plan – Call FWD - Do Not Disturb Set / Cancel • 2.4 Class of Service (COS) – DND Override • 2.8 System Option – Special dial tone after setting feature –...
Page 199: Log-In / Log-Out
1.8 Ringing Features Log-In / Log-Out Description Allows members (extension users) of an Extension Group (extension users) of an Extension Group (except Group Type:None) and Phantom Extensions to join (log-in) or leave (log-out) the group. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.
Page 200 1.8 Ringing Features Features Guide References 1.3 System Features • Extension Group • Phantom Extension User Manual References • 2.5.5 Leaving an Extension Group (Log-In / Log-Out) • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 201: Station Hunting
1.8 Ringing Features Station Hunting Description If a called extension is busy, Station Hunting redirects the incoming call to an idle extension within the same Extension Group. Idle extensions are automatically searched for according to the pre-determined hunting type. Hunting Type Description The extensions are searched in numerical order of the extension Circular...
Page 202 1.8 Ringing Features Features Guide References 1.3 System Features • Extension Group 1.8 Ringing Features • Log-In / Log-Out User Manual References Not applicable. Features Guide...
Page 203: Timed Reminder (Wake-Up Call)
1.8 Ringing Features Timed Reminder (Wake-Up Call) Description Each telephone can be set to generate an alarm tone at a preset time as a reminder. When this feature is set, an alarm tone will ring for 30 seconds (default) at the programmed time. Wake-up call If a voice message is recorded beforehand, a wake-up message is heard instead of an alarm tone when an extension user goes off-hook.
Page 204 1.8 Ringing Features Programming Guide References • 2.3 Numbering Plan – Timed Reminder Confirm / Set / Cancel • 2.5 System Timer – Timed Reminder Ringing Time – Timed Reminder Arrive Count – Timed Reminder Arrive Wait Time • 3.6 OGM Group –...
Page 205: Timed Reminder, Remote (Wake-Up Call)
1.8 Ringing Features Timed Reminder, Remote (Wake-Up Call) Description Allows the Manager extension and the Operators to remotely set, cancel and confirm the wake- up call for an extension. Conditions • Only the latest time setting is valid at the extension whether it was set by the extension user (Timed Reminder) or by the Manager or an Operator (Timed Reminder, Remote).
Page 206 1.8 Ringing Features User Manual References • 3.1.1 Setting the Alarm for Other Extensions (Remote Timed Reminder (Wake-up Call)) • 3.2.2 Recording Outgoing Messages • 3.2.6 Hotel Use Features (Hotel Application) [KX-T7536, KX-T7235 only] • 4.3.1 Date and Time Set (000) Features Guide...
Page 207: 1.9 Answering Features
1.9 Answering Features 1.9 Answering Features ANSWER and RELEASE buttons Operation Description ANSWER and RELEASE buttons are useful when using the headset or in hands-free mode. With the ANSWER button, an extension user can answer all incoming calls. With the RELEASE button, an extension user can disconnect the line during or after a conversation or complete a Call Transfer.
Page 208 1.9 Answering Features User Manual References • 2.3.5 Using the ANSWER / RELEASE Button • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 209: Answering, Direct Trunk
1.9 Answering Features Answering, Direct Trunk Description Allows the PT user to answer an incoming CO call simply by directly pressing a flashing CO button without lifting the handset or pressing the SP-PHONE / MONITOR button. This feature permits the extension user to answer the desired line when multiple incoming CO calls are coming in on their extension.
Page 210: Call Pickup
1.9 Answering Features Call Pickup Description Allows the extension user to answer a call (intercom, outside, doorphone) ringing at any other extension. The following types are available: Feature Type Picking up call type Directed A specific extension's call. Group A call within your extension group. Outside An outside call.
Page 211 1.9 Answering Features If more than one call is ringing on an extension, Call Pickup to that extension works for the first arrived call. • Call Waiting Call This feature does not apply to a call waiting call. [Outside] • Tenant Service If "Tenant Service"...
Page 212: Call Waiting
1.9 Answering Features Call Waiting Description Used to inform a busy extension that another call is waiting. The busy extension can answer the second call by disconnecting the current call or placing it on hold. This feature can be activated or deactivated by dialling the appropriate feature number. Conditions •...
Page 213 1.9 Answering Features • BSS / OHCA / Whisper OHCA If an extension user dials "2" while hearing a busy tone, BSS or OHCA or Whisper OHCA may be activated at the called extension. This is determined by the following conditions. Calling extension Called extension Call Waiting setting...
Page 214 1.9 Answering Features User Manual References • 2.4.4 Answering a Call Waiting • 4.1.1 Initial Settings Features Guide...
Page 215: Call Waiting From Central Office
1.9 Answering Features Call Waiting from Central Office Description During a conversation, a call waiting tone offered by the local Central Office informs the extension user of another incoming call that is waiting. He or she can answer the new call by placing the current call on hold.
Page 216: Executive Busy Override Deny
1.9 Answering Features Executive Busy Override Deny Description Allows the extension user to prevent his / her extension from being interrupted by "Executive Busy Override" from another extension user. Conditions • Class of Service Class of Service programming determines the extension that can perform this feature. Programming Guide References •...
Page 217: Hands-Free Answerback
1.9 Answering Features Hands-free Answerback Description Allows the PT (with SP-PHONE) user to answer an intercom call and talk to the caller without lifting the handset. When an intercom call comes in on an extension in Hands-free Answerback mode, the speakerphone is turned on automatically and hands-free conversation is established immediately after the called extension hears a beep tone and the caller hears a confirmation tone.
Page 218: Line Preference - Incoming (No Line / Prime Line / Ringing Line)
1.9 Answering Features Line Preference — Incoming (No Line / Prime Line / Ringing Line) Description A PT user can select the method used to answer incoming calls from the following three line preferences: No Line Preference No line is selected when an extension user goes off-hook to answer a call. He or she must press a desired Line Access button to answer an incoming call.
Page 219 1.9 Answering Features User Manual References • 2.3.1 Answering Calls • 4.1.1 Initial Settings • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 220: Live Call Screening (Lcs)
This feature is useful when you are out with a portable handset of a cordless telephone Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100).
Page 221 1.9 Answering Features (SLT). The handset sounds an alert tone to let you know that a message is being recorded. To intercept the call, flash the switchhook. Programming Guide References • 2.3 Numbering Plan – Live Call Screening • 4.3 Extension Line –...
Page 222: 1.10 Holding Features
1.10 Holding Features 1.10 Holding Features Automatic Hold – All Calls Description Allows the PT user engaged in a call (both extension and outside) to hold the current call and get a new line for transfer with a single operation. This simplifies the transfer operation by eliminating the need for pressing the TRANSFER button.
Page 223: Automatic Hold - Trunk
1.10 Holding Features Automatic Hold – Trunk Description Allows the PT user engaged in a CO call to hold the current call and get a new line with a single operation. This feature can be categorised as the following two types: Automatic Hold - Trunk (CO) Allows the PT user engaged in a CO call to hold the current call and get another CO line for making or answering purpose with a single operation.
Page 224: Call Hold - Station
1.10 Holding Features Call Hold – Station Description Allows the extension user to put an intercom call on hold. The held call can be retrieved from any extension in the same tenant. Conditions • Music on Hold "Music on Hold" is sent to the party on hold, if available. •...
Page 225 1.10 Holding Features User Manual References • 2.4.1 Holding a Call Features Guide...
Page 226: Call Hold - Trunk
1.10 Holding Features Call Hold – Trunk Description Allows the extension user to put an outside call (CO, TIE) on hold. The held call can be retrieved from any extension. Conditions • Music on Hold "Music on Hold" is sent to the party on hold, if available. •...
Page 227 1.10 Holding Features User Manual References • 2.4.1 Holding a Call Features Guide...
Page 228: Call Hold Retrieve - Station
1.10 Holding Features Call Hold Retrieve – Station Description Allows the extension user to retrieve a call held at other extensions by specifying the extension number. Conditions • Confirmation Tone A Confirmation tone is sent to the extension user who retrieved the held call. Eliminating the tone is programmable.
Page 229: Call Hold Retrieve - Trunk
1.10 Holding Features Call Hold Retrieve – Trunk Description Allows the extension user to retrieve a specific outside call (CO, TlE) held at other extensions including a call on Consultation Hold by specifying the trunk number. Conditions • Confirmation Tone A confirmation tone is sent to the extension user who retrieved the held call.
Page 230: Call Hold, Exclusive - Station
1.10 Holding Features Call Hold, Exclusive – Station Description Allows the PT user to prevent any other extension users from retrieving a held intercom call. A call on Exclusive Hold can only be retrieved from the extension on which it is held. Conditions •...
Page 231 1.10 Holding Features User Manual References • 2.4.1 Holding a Call Features Guide...
Page 232: Call Hold, Exclusive - Trunk
1.10 Holding Features Call Hold, Exclusive – Trunk Description Allows the PT user to prevent any other extension users from retrieving a held outside call (CO, TIE). A call on Exclusive Hold can only be retrieved from the extension on which it is held. Conditions •...
Page 233 1.10 Holding Features User Manual References • 2.4.1 Holding a Call Features Guide...
Page 234: Call Park
1.10 Holding Features Call Park Description Allows the extension user to place a call on hold into a system parking area so that any extension user can retrieve the call. This releases the user from the parked call to perform other operations.
Page 235: Call Splitting
1.10 Holding Features Call Splitting Description When there are two active calls on an extension, an extension user can talk either one of them alternately. Conditions • This feature does not work for the following calls: – Doorphone call – Paging Programming Guide References System programming is not required.
Page 236: Consultation Hold
1.10 Holding Features Consultation Hold Description Allows an extension user to place a call on hold temporarily on purpose to transfer it, to make a Conference call, or to perform Call Splitting. A PT user can place a call on Consultation Hold by pressing TRANSFER or CONF button. An SLT user can place a call on Consultation Hold by pressing the switchhook lightly only to transfer it.
Page 237 1.10 Holding Features User Manual References Not applicable. Features Guide...
Page 238: 1.11 Transferring Features
1.11 Transferring Features 1.11 Transferring Features Call Forwarding Description Allows you to have incoming calls to your extension forwarded to a specified destination. You may specify the circumstances under which your calls are forwarded. The following Call Forwarding features are available: Type Circumstance Destination...
Page 239 1.11 Transferring Features • Message Waiting Although calls are forwarded, Message Waiting is not. The MESSAGE button indicator is lit on the originally called extension. • Station Hunting Station Hunting applies to calls forwarded to a busy extension in a Station Hunting group. •...
Page 240 1.11 Transferring Features • Extension-to-CO Line Call If a call between an extension and an outside party is established by this feature, the call duration can be restricted depending on the setting of the system timer. <Section 2.5 System Timer, "Extension-to-CO Line Call Duration Time" in the Programming Guide> •...
Page 241: Call Transfer
1.11 Transferring Features Call Transfer Description Allows the extension user to transfer a call (extension, CO, TIE) to another party. The following types are available. Feature Type Transferring method to Extension Transfers a call to the extension or the external party after Screened a voice announcement.
Page 242 1.11 Transferring Features Timer, "CO-to-CO Line Call Duration Time" in the Programming Guide> Hold Recall tone Hold Recall tone is generated to the extension who transferred the call 50 seconds before the time-out. Hold Alarm tone Hold Alarm tone is generated to both outside parties 15 seconds before the time-out. The call is disconnected at the time-out unless the extension user (who transferred the call) joins the CO-to-CO call to establish a conference call.
Page 243 1.11 Transferring Features Programming Guide References • 2.4 Class of Service (COS) – Trunk Group Setting – Transfer to CO – Automatic Hold • 2.5 System Timer – Transfer Recall Time – CO-to-CO Line Call Duration Time • 2.8 System Option –...
Page 244: Intercept Routing
1.11 Transferring Features Intercept Routing Description Provides automatic redirection of incoming CO calls. There are the following two types of Intercept Routing: Rerouting Activated when an incoming CO call cannot be placed on the destination extension. Intercept Routing-No Answer (IRNA) Activated when an incoming CO call is not answered within a specified period of time (Intercept time).
Page 245: One-Touch Transfer
1.11 Transferring Features One-Touch Transfer Description This feature can be categorised as follows: One-Touch Transfer (DSS or Phantom) for Automatic Hold — All Calls Allows the PT and DSS console users to transfer a call (extension, outside) to another extension simply by pressing the DSS or Phantom button (PT only) associated to that extension.
Page 246: Ringing Transfer
1.11 Transferring Features Ringing Transfer Description If the Extension 2001 has an SDN button which corresponds with the PDN button of the Extension 3001 (PDN owner), the Extension 2001 can transfer the call on the SDN button to the Extension 3001 with a simple operation. This is called "Ringing Transfer." Conditions •...
Page 247: 1.12 Conversation Features
1.12 Conversation Features 1.12 Conversation Features Conference Description The system supports 3-party conference calls which include outside and / or inside parties. During a 2-party conversation, the extension user can add a third party to their conversation, thereby establishing a conference. Conditions •...
Page 248 1.12 Conversation Features Features Guide References 1.6 Originating Features • Executive Busy Override — Barge-in • Executive Busy Override — Extension 1.10 Holding Features • Call Splitting 1.12 Conversation Features • Conference, Unattended • Privacy Release User Manual References • 2.4.5 Three-party Conversation •...
Page 249: Conference, Unattended
1.12 Conversation Features Conference, Unattended Description A PT user who originated a conference call with two outside parties can leave the conference for a while to allow the other two parties to continue conversation. This is called an Unattended Conference. The conference originator may return to the conference, if desired. Conditions •...
Page 250 1.12 Conversation Features 1.13 Audible Tone Features • Hold Recall User Manual References • 2.4.5 Three-party Conversation • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 251: Data Line Security
1.12 Conversation Features Data Line Security Description Once Data Line Security is set on the extension, communication between the extension and the other end is protected from any signal such as Call Waiting, Hold Recall and Executive Busy Override. Data equipment or a facsimile may be connected to an extension port so that the extension user can perform data communications.
Page 252: Doorphone Call
1.12 Conversation Features Doorphone Call Description Doorphone provides a conversation between an extension user and a visitor at a door. When a visitor presses the doorphone button, pre-assigned destination extensions ring. The extension who answered the call can talk to the visitor. It is possible for any extension user to call a doorphone.
Page 253: End-To-End Dtmf Signalling (Tone Through)
1.12 Conversation Features End-to-End DTMF Signalling (Tone Through) Description DTMF signalling is required for access to special network services offered by some telephone companies. This system allows the extension user to signal the other end using DTMF tones during an established call. Conditions •...
Page 254: External Feature Access
1.12 Conversation Features External Feature Access Description Allows the extension user to have access to the features of a host PBX, Centrex or Central Office, such as Call Waiting, etc. This is performed by putting the current party on hold and sending a flash signal to the other end during an outside call.
Page 255 1.12 Conversation Features User Manual References • 2.8.2 If a Host PBX is Connected Features Guide...
Page 256: Flash
1.12 Conversation Features Flash Description The FLASH button is used to allow a PT user to disconnect the current call and originate another call without hanging up. Conditions • Flash or External Feature Access Pressing the FLASH button on a PT results in either sending Flash signal (External Feature Access) or disconnecting the current call (Flash).
Page 257: Hands-Free Operation
1.12 Conversation Features Hands-free Operation Description Allows the PT user to dial and to talk to the other party without lifting the handset. Pressing an appropriate button provides hands-free mode. Conditions • This function can be utilised by pressing a button listed below when the SP-PHONE / MONITOR button indicator is off: –...
Page 258: Off-Hook Monitor
1.12 Conversation Features Off-Hook Monitor Description Allows a PT user on a handset call to let other people around him / her monitor the call by pressing the SP-PHONE button. Conditions • This feature is available for the following PT extensions only: KX-T7531, KX-T7533, KX-T7536.
Page 259: Privacy Release
1.12 Conversation Features Privacy Release Description Allows the PT user to release Automatic Privacy for an existing call in order to establish a 3- party call. During a conversation with an outside party on a CO button, the extension user can allow another extension user to join in the existing call by pressing the CO button.
Page 260: Privacy, Automatic
1.12 Conversation Features Privacy, Automatic Description By default all conversations established on CO lines, extension lines and doorphone lines have privacy activated, that is, an existing call is not interrupted by anyone. Conditions • Privacy Release Automatic privacy may be temporarily released to establish a 3-party conference, either by "Executive Busy Override"...
Page 261: Pulse To Tone Conversion
1.12 Conversation Features Pulse to Tone Conversion Description Allows the extension user to change the dialling mode from pulse dial to tone dial (DTMF) temporarily during a call so that they can access special services which require tone dialling such as a computer-accessed long distance call. Conditions •...
Page 262: Two-Way Recording Into The Voice Mail
• 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100)
Page 263: 1.13 Audible Tone Features
1.13 Audible Tone Features 1.13 Audible Tone Features Confirmation Tones Description Confirmation tone indicates an action was accepted by the system, and the extension user can proceed to the next operation. At the end of various operations, the extension user can confirm the success of the operation by hearing a confirmation tone.
Page 264 1.13 Audible Tone Features • Paging Answer • TAFAS Answer This tone can be eliminated by System Programming so that the user can start talking instantly. Confirmation tone 4: Sent when a 2-party call is changing to a 3-party call and vice versa. (These are caused by Executive Busy Override, Barge-in, Conference, or Privacy Release.) It is possible to eliminate this tone by System Programming.
Page 265: Dial Tones, Distinctive
1.13 Audible Tone Features Dial Tones, Distinctive Description The following four types of dial tone patterns are provided to give information about features activated on the extension. Dial tone 1: Normal dial tone. None of the features listed below are activated. Dial tone 2: Emitted when any one or more of the features below are set.
Page 266 1.13 Audible Tone Features Conditions None Programming Guide References • 2.8 System Option – Special dial tone after setting feature Features Guide References None User Manual References Not applicable. Features Guide...
Page 267: Hold Recall
1.13 Audible Tone Features Hold Recall Description Prevents a call on hold from being kept waiting longer than a pre-determined time. If the timer expires, ringing or an alarm tone is sent to the extension user who held the call as a reminder. If the extension user is on-hook and its speaker-phone is off, the phone will ring.
Page 268 1.13 Audible Tone Features Features Guide References 1.10 Holding Features • Call Hold – Station • Call Hold, Exclusive – Station • Call Hold – Trunk • Call Hold, Exclusive – Trunk User Manual References Not applicable. Features Guide...
Page 269: Ringing Tone Selection
1.13 Audible Tone Features Ringing Tone Selection Description Allows the DPT user to select one of eight ringer frequencies for each line access button (ICM, CO, DN). This is useful to distinguish the type of incoming calls by ringing. Conditions None Programming Guide References •...
Page 270: Ringing, Delayed
1.13 Audible Tone Features Ringing, Delayed Description The extension can be set to ring immediately, delayed ringing, or no ringing. Conditions • DIL 1:N Call When a DIL 1:N call (an outside call directed to multiple extensions) comes in, all destination extensions ring immediately by default.
Page 271: Ringing, Discriminating
1.13 Audible Tone Features Ringing, Discriminating Description Allows the extension user to identify the incoming call by the ringing pattern (Please refer to Section "4 Tones / Ring Tones"). Conditions • Call Ringing Priority When there are multiple incoming calls and the extension goes from off-hook to on-hook, the calls ring according to the following priority: Consultation Hold Recall An incoming call from a line in which the Prime Line Preference –...
Page 272: 1.14 Paging Features
1.14 Paging Features 1.14 Paging Features Paging Description Allows an extension user to make a voice announcement to many people at the same time. Your message is announced over the built-in speakers of proprietary telephones and / or external speakers (external pagers). The paged person can answer your page from a nearby telephone (paging Answer).
Page 273 1.14 Paging Features • External Paging Priority External pagers can be used for TAFAS, Paging - External, or Background Music (BGM) - External in this order. For example, if Paging - External is overridden by TAFAS, reorder tone is returned to the performer of the Paging - External.
Page 274: 1.15 Proprietary Telephone Features
1.15 Proprietary Telephone Features 1.15 Proprietary Telephone Features Background Music (BGM) Description Allows the PT user in on-hook status to listen to Background Music (BGM) from the built-in speaker of his / her PT. Conditions • Hardware Requirements A user-supplied external music source, such as a radio, is required to utilise this feature. Up to two music sources can be connected to the system.
Page 275: Dss Console
1.15 Proprietary Telephone Features DSS Console Description The DSS (Direct Station Selection) Console (KX-T7040, KX-T7240, KX-T7540, KX-T7541) provides DSS buttons for direct access to stations and busy lamp display, and PF (Programmable Feature) buttons. The DSS Console must be programmed to work with a PT in pairs. System Programming assigns the extension port numbers of the DSS Console and its associated PT.
Page 276 1.15 Proprietary Telephone Features Busy Lamp Field Table Light State of extension Idle Busy Flash Logout If the DSS button is corresponded with a DN type PT, the DSS indicator turns on when at least one PDN button on the corresponding DN type PT becomes busy.
Page 277 1.15 Proprietary Telephone Features 1.16 Button Features • Button, Direct Station Selection (DSS) • Button, Flexible User Manual References • 4.1.2 Customising the Buttons Features Guide...
Page 278: Handset / Headset Selection
1.15 Proprietary Telephone Features Handset / Headset Selection Description The system supports the use of optional headset on PTs. Conditions • Headset mode can be set by: [DPT] Station Programming [APT] HANDSET / HEADSET selector on the APT and / or on the handset •...
Page 279: Handset Microphone Mute
1.15 Proprietary Telephone Features Handset Microphone Mute Description While on a handset call, the PT user (KX-T7500 series PT only) can turn off the handset microphone by pressing the AUTO ANSWER / MUTE button for privacy reasons. If the caller turns on the Handset Microphone Mute mode, the other party cannot hear the caller's voice, but the caller can hear the other party's voice.
Page 280: Microphone Mute
1.15 Proprietary Telephone Features Microphone Mute Description Allows the PT user to turn off the microphone for privacy reasons. Conditions • This is effective for the microphone only; only your voice will be muted during a hands-free conversation. • The extension user in Microphone Mute mode can hear the other party's voice. •...
Page 281: Station Programme Clear
1.15 Proprietary Telephone Features Station Programme Clear Description Allows the extension user to cancel the following functions assigned to his / her extension with a single operation. (a) Absent Message Capability (The message set on the extension) (b) Automatic Callback Busy (c) Background Music that has been turned on (d) Call Forwarding, Do Not Disturb (DND) (e) Call Log, Incoming...
Page 282 1.15 Proprietary Telephone Features User Manual References • 2.7.14 Clearing the Feature Settings at Your Extension (Station Programme Clear) Features Guide...
Page 283: Station Programming
1.15 Proprietary Telephone Features Station Programming Description Allows the PT user to customise the extension to his / her needs. The following are the programming items available: For both APT and DPT: • Call Waiting Tone Type Assignment • Flexible Button Assignment •...
Page 284 1.15 Proprietary Telephone Features User Manual References • 3.1.4 Changing the Settings (Station Programming) • 4.1 Customising Your Phone (Station Programming) • 4.2 Charge Fee Management (Station Programming) Features Guide...
Page 285: Station Programming Data Default Set
1.15 Proprietary Telephone Features Station Programming Data Default Set Description Allows the PT user to return all the following items programmed on the telephone to default setting. Programming Items Default Bilingual Display Selection English Call Waiting Tone Type Assignment Tone 1 Full One-Touch Dialling Assignment Handset / Headset Selection Handset...
Page 286: Volume Control - Speaker / Handset Receiver / Headset / Ringer
1.15 Proprietary Telephone Features Volume Control – Speaker / Handset Receiver / Headset / Ringer Description Allows the PT user to change the following as desired: Handset receiver volume Headset volume Ringer volume Speaker volume Conditions • The control method depends on the telephone type: [KX-T7500 series DPTs] –...
Page 287: 1.16 Button Features
1.16 Button Features 1.16 Button Features Button, Direct Station Selection (DSS) Description DSS button permits the PT user one-touch access to other extension users. Conditions • A DSS button can be assigned to a flexible CO button on a PT by Station, User or System Programming.
Page 288: Button, Flexible
1.16 Button Features Button, Flexible Description The use of Flexible Buttons on PT is determined by Station, User or System Programming. The following three types of Flexible Buttons are provided on PT and / or DSS Consoles: • Flexible CO buttons (provided on all PTs) •...
Page 289 " " indicates that the feature is available. Available for monitoring the call activity only. Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone integration; e.g. KX-TVP100). Conditions •...
Page 290 1.16 Button Features 1.16 Button Features • Buttons on Proprietary Telephones User Manual References • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 291: Button, Line Access
1.16 Button Features Button, Line Access Description Used to get a line for making / answering a call. Line Access Buttons are provided on PTs only. They are categorised as follows: Button Type Description Intercom (ICM) Used to make or receive intercom calls, and to set or cancel various features. Available for an ICM type PT only.
Page 292 1.16 Button Features Conditions [General] • Priority of CO Call Indication (DN type PT) Both CO and DN buttons can be assigned on one DN type PT at a time. In this case, an incoming CO call appears on a CO button if it has the associated CO line. If not, the incoming CO call appears on a PDN button.
Page 293 1.16 Button Features Access, Idle" or "Automatic Route Selection (ARS)" depending on the System Programming. [DN General] • DN Button Assignment (flexible CO) A DN button (PDN, SDN) can be assigned to a flexible CO button on a PT by Station, User or System Programming.
Page 294 1.16 Button Features • SDN buttons can be used to answer the following types of call which come on on its associated PDN: DIL 1:1; DISA; DID; DDI; MSN; UCD; Call hunting: IRNA; Extension Programming Guide References • 2.4 Class of Service (COS) –...
Page 295: Buttons On Proprietary Telephones
1.16 Button Features Buttons on Proprietary Telephones Description Proprietary Telephones are provided with the feature / line access buttons listed below: Buttons 7020/ 7030/ 7050/ 7130 7220 7230 7235 7250 7451 7531 7533 7536 7550 7320 7330 7350 AUTO ANSWER / MUTE* AUTO DIAL /...
Page 296 1.16 Button Features Buttons 7020/ 7030/ 7050/ 7130 7220 7230 7235 7250 7451 7531 7533 7536 7550 7320 7330 7350 SAVE SELECT SHIFT* Soft PHONE* TRANSFER VOLUME : The button is provided on the designated telephones. (x) : Shows the number of buttons only if multiple buttons are provided. : The button is provided with an LED (Light Emitting Diode).
Page 297 1.16 Button Features INTERCOM: Used to make or receive intercom calls. Jog Dial: Used to adjust the volume of the handset receiver, headset, ringer and speaker. It also adjusts the display contrast. Please refer to Section "2.1 Before Operating the Telephones" in the User Manual.
Page 298 1.16 Button Features Conditions • LED Indication Certain buttons are equipped with LED (light-emitting diode) indicators to show line or feature status. • CO Button Type CO buttons can be classified as the following three types: Single-CO (S-CO) button / Group-CO (G-CO) button / Loop-CO (L-CO) button •...
Page 299: Led Indication
1.16 Button Features LED Indication Description The LED (Light Emitting Diode) indicators of the Line Access Buttons display the line conditions with the following lighting patterns: Off, Steady On, Slow flash, Moderate flash, Rapid flash. This allows the extension user to see the current state of the line. Flashing light (winks) patterns Slow flash Moderate flash...
Page 300 1.16 Button Features LED Indicator Patterns — S-CO Indicator Line status Green moderate flash You have one of the following: Exclusive hold Consultation hold Conference, unattended Green rapid flash Hold Recall / Privacy release possible / an outside call is coming in on a single extension. Red On Other in use / Other on exclusive hold Red slow flash...
Page 301 1.16 Button Features LED Indicator Patterns — L-CO Indicator Line status Green slow flash You have a held call. Green moderate flash You have one of the following: Exclusive hold CO-to-CO line call Conference, unattended Green rapid flash Hold Recall / an outside call is coming in on a single extension.
Page 302 1.16 Button Features LED Indicator Patterns — SDN Indicator Line status Green On You are using the line. Green slow flash You have a held call. Green moderate flash You have one of the following: Exclusive hold Consultation hold Conference, unattended Green rapid flash Hold Recall / Automatic Callback Busy Red On...
Page 303: 1.17 Display Features
1.17 Display Features 1.17 Display Features Absent Message Capability Description Once set, this option provides a message, on the display of the calling extension, to show the reason for the called extension's absence. Up to nine absent messages, common to all extension users, can be programmed as desired.
Page 304 1.17 Display Features SMDR when an extension user specifies one of these messages by dialling the feature number for Absent Message. Programming Guide References • 2.3 Numbering Plan – Absent Message Set / Cancel • 5.8 Absent Message • 10.4 SMDR –...
Page 305: Bilingual Display
1.17 Display Features Bilingual Display Description Provides the display PT user with either an English or the second language (option) display. Either display can be selected by Station or System Programming. Conditions None Programming Guide References • 2.9 Language Data •...
Page 306: Busy Lamp Field
1.17 Display Features Busy Lamp Field Description The LED (Light Emitting Diode) indicators of the DSS (Direct Station Selection) buttons, each of which corresponds to a selected extension, display whether the corresponding extensions are idle or busy. Conditions • DSS Button Assignment This function is available for DSS buttons on DSS Consoles and for flexible CO buttons assigned as DSS buttons on PTs.
Page 307: Call Directory
1.17 Display Features Call Directory Description Allows the KX-T7531, KX-T7533, KX-T7536 and KX-T7235 users to make a call using the following call directories which can easily be accessed by using the display. Directory type Description Extension Dialling Provides a display of extension names. This is convenient to make an extension Directory call just by name.
Page 308 1.17 Display Features • If a name is not stored for a number, it is not displayed and cannot be called with this feature. • Tenant Service If Tenant Service is employed, System Speed Dialling numbers and names being displayed is limited within the same tenant.
Page 309: Call Forwarding / Do Not Disturb
1.17 Display Features Call Forwarding / Do Not Disturb Description Allows the KX-T7536 and KX-T7235 users to set or cancel the Call Forwarding and Do Not Disturb (DND) features using the display messages after pressing the FWD / DND button. Conditions None Programming Guide References...
Page 310: Call Log, Incoming
1.17 Display Features Call Log, Incoming Description This is one of the Caller ID service features available for the following DPT extensions only: KX-T7230, KX-T7235, KX-T7533, KX-T7536. When an incoming CO call with Caller ID information directed to an extension is not answered, Caller ID information is automatically recorded in the Call Log of the called extension.
Page 311 1.17 Display Features • Call Log Incoming, Log Lock The extension user can lock the call log display so that incoming call information is not shown on the display. The Manager or an Operator can cancel the "Call Log Incoming, Log Lock"...
Page 312 1.17 Display Features Programming Guide References • 2.3 Numbering Plan – Call Log Incoming, Overwrite Mode – Call Log Incoming, Log Lock • 2.8 System Option – Automatic adjustment of the clock using Caller ID information • 4.2 Trunk Line –...
Page 313: Call Log, Outgoing
1.17 Display Features Call Log, Outgoing Description Provides a KX-T7536 and KX-T7235 display of the last five outside telephone numbers (up to 16 digits for each) dialled at the extension. This allows the extension user to redial the number by pressing the Function button associated with the telephone number. This is an extended version of "Last Number Redial."...
Page 314: Display Contrast Adjustment
1.17 Display Features Display Contrast Adjustment Description Allows the display PT user to adjust the display contrast. The adjusting method differs depending on the type of PT. Soft buttons and Volume button are used to adjust the contrast to one of three levels. A sliding lever on the telephone (CONTRAST selector) is used to select one of three levels.
Page 315: Display, Call Information
Number or name of the caller These are shown if the Caller ID feature is available. Display examples: 10101: 1234567890 10101: Panasonic CO Line number and name This is shown when receiving a CO call. A display example: 10101: AB COMPANY Charge Meter This is shown during an established call.
Page 316 1.17 Display Features • Caller ID Service Depending on a type of the CO line, Caller ID Service can be classified as follows: Analogue CO line - Caller ID Service ISDN CO line - CLIP (Calling Line Identification Presentation) Service E-1 CO line - ANI (Automatic Number Indication) Service •...
Page 317: Display, Date And Time
1.17 Display Features Display, Date and Time Description Allows the display PT users to display the following "Date and Time Notation" while on-hook. Display example: Day, Month, Time (AM / PM) J A N 1 2 : 0 0 A M Conditions •...
Page 318: Display, Self-Extension Number
1.17 Display Features Display, Self-Extension Number Description Allows the display PT user to display their own extension port physical number and extension number in Station Programming mode. Display example: extension port physical number extension number 1 0 1 0 1 <...
Page 319: Hotel Service
1.17 Display Features Hotel Service Description Allows the Manager and the Operators to handle the following front / operator services. • Check-in • Check-out • Printing Room Status Message Conditions • Setting check-in / check-out mode is available for the Manager and the Operators who are using the KX-T7536 or KX-T7235 only.
Page 320: Message Waiting
1.17 Display Features Message Waiting Description Allows an extension user to indicate to another extension that a message is waiting for him or her, by turning on the MESSAGE indicator (button) of the called extension. The extension that received the message waiting indication can call back the message sender simply by going off-hook and pressing the red lit MESSAGE indicator (button).
Page 321 1.17 Display Features Features Guide References 1.3 System Features • Integration, Voice Mail (VM) Service User Manual References • 2.2.4 When the Dialled Line is Busy or There is No Answer • 4.1.2 Customising the Buttons • 4.3.5 Flexible CO Button Assignment (005) Features Guide...
Page 322: Special Display Features
1.17 Display Features Special Display Features Description With the display telephone, KX-T7235, KX-T7531, KX-T7533 or KX-T7536, the extension user can easily access several features. The display telephones have the ability to perform the following features. Feature KX-T7235 KX-T7531 KX-T7533 KX-T7536 Call Directory Extension Dialling Station Speed Dialling...
Page 323 1.17 Display Features 1.17 Display Features • Call Directory • Call Forwarding / Do Not Disturb • Call Log, Outgoing • Hotel Service • System Feature Access Menu User Manual References • 2.5.1 Forwarding Your Calls (Call Forwarding) • 2.10.4 Using the KX-T7531, KX-T7533, KX-T7536 or KX-T7235 •...
Page 324: System Feature Access Menu
1.17 Display Features System Feature Access Menu Description This feature provides a display of the system features available at any time and allows the extension user to have access to the desired features. • The features available are: Absent Message Capability Electronic Station Lockout Automatic Callback Busy (Camp-On) Cancel Executive Busy Override Deny...
Page 325 1.17 Display Features Features Guide References None User Manual References • 2.10.4 Using the KX-T7531, KX-T7533, KX-T7536 or KX-T7235 Features Guide...
Page 326 1.17 Display Features Features Guide...
Page 327: Isdn Features
Section 2 ISDN Features Features Guide...
Page 328: 2.1 Isdn Features
2.1 ISDN Features 2.1 ISDN Features Integrated Services Digital Network (ISDN) Description Integrated Services Digital Network (ISDN) is a hierarchy of digital switching and transmission systems. ISDN transmits voice, data, and image in digital format. It is synchronised so all digital elements speak the same language at the same speed. [ISDN Interface] ISDN provides the following two interfaces: •Basic Rate Interface (BRI)
Page 329 2.1 ISDN Features extension (with DN) or virtual extension (with FDN) directly after translation of the MSN number. MSN (Multiple Subscriber Number) Configuration TD500 MSN line 1002 (Ext.200) ISDN 1003 (Ext.201) 1004 (Ext.202) 1000 1001 1005 (Ext.203) Flow chart of required programmes for ISDN Select “P-P”...
Page 330 2.1 ISDN Features Conditions None Programming Guide References • 1.2 Slot Assignment • 1.8 BRI Port Assignment • 1.9 PRI Port Assignment • 4.2 Trunk Line – Incoming Type – Digits to receive DDI / DID – [DDI / DID / TIE] Digits to delete –...
Page 331: Integrated Services Digital Network (Isdn) Extension
2.1 ISDN Features Integrated Services Digital Network (ISDN) Extension Description The KX-TD500 System supports Terminal Equipment with separate power supplies. For example, an ISDN telephone, G4 Facsimile and Personal Computers which are connected to an optional BRI card (KX-TD50288). A maximum of eight Terminal Equipment can be connected to the BRI card with point-to multipoint configuration.
Page 332 2.1 ISDN Features • Do Not Disturb (DND) Override • Walking COS • Doorphone • Walking Station Conditions • COS (Class of Service) for ISDN extension port applies to all Terminal Equipment on the same S0 bus (BRI card). • Card Properties (BRI) Card Properties (BRI) screen lists and lets you customise the operating characteristics associated with the BRI card.
Page 333: 2.2 Isdn Originating Features
2.2 ISDN Originating Features 2.2 ISDN Originating Features Calling Line Identification Presentation (CLIP) Description Calling Line Identification Presentation (CLIP) enables the calling party's number to be shown on the display of the called party's telephone when a call is received. This is one of ISDN services.
Page 334: Calling Line Identification Restriction (Clir)
2.2 ISDN Originating Features Calling Line Identification Restriction (CLIR) Description Allows the extension user to restrict the presentation of the calling party's number to the called party when making a call. This is one of the ISDN services. Conditions • If the presentation is enabled, the called party can check the calling party's number before the called party answers it (Calling Line Identification Presentation, CLIP).
Page 335: Isdn Network Service Access
2.2 ISDN Originating Features ISDN Network Service Access Description ISDN provides a variety of supplementary services such as Calling Line Identification Presentation (CLIP) or Subaddressing or Call Forwarding, and some of them may require dialling of additional digits such as service access code. In this case, those additional digits can be stored in a flexible button for quick operation.
Page 336: 2.3 Isdn Answering Features
2.3 ISDN Answering Features 2.3 ISDN Answering Features Connected Line Identification Presentation (COLP) Description Connected Line Identification Presentation (COLP) enables the called party's number to be shown on the display of the calling party's telephone when the called party answers a call. This is one of ISDN services.
Page 337 2.3 ISDN Answering Features User Manual References • 2.7.5 Displaying Your Number on the Called Party and Calling Party's Telephone (Calling / Connected Line Identification Presentation [CLIP / COLP]) Features Guide...
Page 338: Connected Line Identification Restriction (Colr)
2.3 ISDN Answering Features Connected Line Identification Restriction (COLR) Description Allows the extension user to restrict displaying the called party's number to the calling party when you receive the incoming call. This feature is one of the ISDN services. Conditions If displaying is enabled, the calling party can check the called party's number before the called party answers it (Connected Line Identification Presentation).
Page 339: Malicious Call Identification (Mcid)
2.3 ISDN Answering Features Malicious Call Identification (MCID) Description Allows you to ask your telephone company to trace a malicious caller during a call or after the caller hangs up. You will receive information on the malicious call later on. Notice: •...
Page 340: 2.4 Isdn Attended Features
2.4 ISDN Attended Features 2.4 ISDN Attended Features Direct Dialling In (DDI) Description Provides automatic direction of an incoming call from ISDN to a specific extension. To realise this service, the DDI number informed from ISDN is required. The DDI number is converted to a DN or FDN of the destination using a pre-programmed conversion table.
Page 341 (Day) (Night) (Max. 10 characters) 2311 PANASONIC Conditions • What if the dialling digits received is not enough to decide the call destination? If the number of digits received is less than the number which is programmed in "Digits to receive DDI / DID", reorder tone is sent to the caller, or the call is redirected to the IRNA...
Page 342 2.4 ISDN Attended Features Programming Guide References • 1.8 BRI Port Assignment • 1.9 PRI Port Assignment • 2.8 System Option – Destination Busy - DDI / DID – Illegal Number - DDI / DID • 3.2 Trunk Group – Intercept Destination – Day / Night •...
Page 343: Multiple Subscriber Number (Msn) Ringing Service
2.4 ISDN Attended Features Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming call from ISDN to a specific extension. To realise this service, the MSN number informed from ISDN is required.The MSN number is converted to a DN or FDN of the destination by using a pre-programmed conversion table. Assignable destinations are: Regular extension with DN Virtual extension with FDN...
Page 344 (Day) (Night) characters) 2311 PANASONIC Conditions • This service is available for ISDN BRI line only. • What if the dialling digits received is not enough to decide the call destination? If the number of digits received is less than the number which is programmed in Digits to receive DDI / DID, reorder tone is sent to the caller, or the call is redirected to the IRNA destination (IRNA feature).
Page 345 2.4 ISDN Attended Features Programming Guide References • 1.8 BRI Port Assignment • 2.8 System Option – Destination Busy - DDI / DID – Illegal Number - DDI / DID • 3.2 Trunk Group – Intercept Destination – Day / Night •...
Page 346: 2.5 Isdn Transferring Features
2.5 ISDN Transferring Features 2.5 ISDN Transferring Features Call Forwarding by ISDN Line Description This is the Call Forwarding feature provided by the ISDN Network. This feature can be categorised as follows: • Call Forwarding Unconditional (CFU) This allows you to have all your calls sent to another number via ISDN Network. •...
Page 347: M Features
Section 3 E&M Features Features Guide...
Page 348: 3.1 E&M Features
3.1 E&M Features 3.1 E&M Features E&M (TIE) Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides effective communications between company members at different locations. TIE lines can be used to call through KX-TD500 to reach another switching system (PBX or CO).
Page 349 3.1 E&M Features Location Number (PBX Code) + Extension Number TIE Line Access Code PBX Code Extension Number CO (TIE) button Routing Procedure 1: TIE Routing Table Provides for the routing of calls over the TIE Line Network. Up to 36 routing patterns can be programmed in this table.
Page 350 3.1 E&M Features Routing Procedure 2: Routing Flow Chart (1) When a call is made by an extension user in your PBX Analysing extension dialled number Extension TIE trunk Own Ext. No? Is the first 3-digit registered in the table? Calling to Extension Calling to TIE Reorder Tone...
Page 351 3.1 E&M Features Routing Procedure 3: Routing Flow Chart (2) Analysing digits sent from the other PBX. Does the leading 3-digit of the received digits match your PBX Code? Is your PBX's CO access code or extension number included in the received digits? Is there a CO access code of your PBX in the received dig- its?
Page 352 3.1 E&M Features Conditions • Basic Programming The Programming items listed in the following "Programming Guide References" are always required to make use of TIE lines. • Application Programming Programming items required vary depending on a type of applications. Please refer to the following features for further information about each application programming.
Page 353: Outside (Co) Line And Tie Line Connection
3.1 E&M Features Outside (CO) Line and TIE Line Connection Description TIE lines are usually used to link two or more distant locations where high volume calling traffic exists. However, a person at a location outside of the TIE Line Network can also use it by first making a CO call via public network to the nearest point of TIE Line Network for the purpose of saving the toll call charge.
Page 354 3.1 E&M Features PBX-2 • 2.7 Trunk to Trunk Restriction • 8.2 TIE Routing Table – PBX Code : 951 No. Leading Digits to Number to Trunk Group No. Digit delete be added Conditions • Trunk to Trunk Restriction Used to allow or restrict trunk-to-trunk path connection. To permit the TIE caller to make a CO call via the TD500 System, the Trunk Group used for this purpose should be allowed to relay the call by System Programming.
Page 355: Tie Line And Outside (Co) Line Connection
3.1 E&M Features TIE Line and Outside (CO) Line Connection Description TIE Lines can be used to minimise the cost of calls to a distant location outside of the TIE Line Network. A long distance call from one location may be a local call from another location. This fact should be considered before making a long distance call.
Page 356 3.1 E&M Features PBX–2 • 2.7 Trunk to Trunk Restriction • 4.2 Trunk Line – [TIE Line] TIE-to-CO Security Mode • 8.2 TIE Routing Table – PBX Code No. Leading Digits to Number to Trunk Group No. Digit delete be added Conditions •...
Page 357: Tie Line And Tie Line Connection
3.1 E&M Features TIE Line and TIE Line Connection Description TIE calls among several different company locations can be done by dialling a 3 or 4-digit extension number only, or by dialling a location number (PBX Code) and an extension number. 1.
Page 358 3.1 E&M Features PBX–2 • 2.3 Numbering Plan – (01) 1st Hundred Block Extension : 2 – (77) Other PBX 01 : 1 • 8.2 TIE Routing Table No. Leading Digits to Number to Trunk Group No. Digit delete be added 2.
Page 359 3.1 E&M Features No. Leading Digits to Number to Trunk Group No. Digit delete be added PBX–2 • 2.3 Numbering Plan – (76) TIE Line Access : 77 • 8.2 TIE Routing Table – PBX Code : 951 No. Leading Digits to Number to Trunk Group No.
Page 360: Tie Line Network - Alternate Routing
3.1 E&M Features TIE Line Network – Alternate Routing Description When more than two PBXs at different locations are interconnected with a network of TIE Lines, your KX-TD500 works as an intermediate switching office to other PBXs in the network by relaying TIE calls from one PBX to another.
Page 361 3.1 E&M Features PBX-1 • 8.2 TIE Routing Table – PBX Code : 951 No. Leading Digits to Number to Trunk Group No. Digit delete be added • 2.7 Trunk to Trunk Restriction PBX-3 • 8.2 TIE Routing Table – PBX Code : 953 No.
Page 362 3.1 E&M Features Conditions None Programming Guide References • 2.7 Trunk to Trunk Restriction • 4.2 Trunk Line – [DDI / DID / TIE] Digits to delete – [DDI / DID / TIE] Number to be added • 8.2 TIE Routing Table –...
Page 363: Tones / Ring Tones
Section 4 Tones / Ring Tones Tones / Ring Tones...
Page 364 Tone Patterns [SP] Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Do Not Disturb (DND) Tone CO-to-CO Line Call Limit Warning Tone...
Page 365 Tone Patterns [SP] 15 s Hold Alarm Call Waiting Tone 1 (outside/intercom) Call Waiting Tone 2 (outside) Call Waiting Tone 2 (intercom) <PT> Outside Calls / Outside Call Hold Recall <PT> Intercom Calls / Intercom Hold Recall <PT> Doorphone Calls / Timed Reminder <PT>...
Page 366 Tone Patterns [JT] Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone Do Not Disturb (DND) Tone CO-to-CO Line Call Limit Warning Tone Tones / Ring Tones...
Page 367 Tone Patterns [JT] 15 s <PT> Hold Alarm <PT> Call Waiting Tone 1 (outside/intercom) <SLT> Hold Alarm / Call Waiting Tone 1 (outside / intercom) Call Waiting Tone 2 (outside) Call Waiting Tone 2 (intercom) <PT> Outside Calls / Outside Call Hold Recall <PT>...
Page 368 Tone Patterns [NL], [G] Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Do Not Disturb (DND) Tone CO-to-CO Line Call Limit Warning Tone...
Page 369 Tone Patterns [NL], [G] 15 s Hold Alarm Call Waiting Tone 1 (outside/intercom) Call Waiting Tone 2 (outside) Call Waiting Tone 2 (intercom) Outside Calls / Outside Call Hold Recall Intercom Calls / Intercom Hold Recall <PT> Doorphone Calls / Timed Reminder <PT>...
Page 370 Tones / Ring Tones...
Page 371: Index
Index Section 5 INDEX...
Page 372 Index Charge Fee Reference Class of Service (COS) Absent Message Capability Conference Account Code Entry Conference, Unattended Alternate Calling – Ring / Voice Confirmation Tones ANSWER and RELEASE buttons Operation Connected Line Identification Presentation (COLP) Answering Features Connected Line Identification Restriction Answering, Direct Trunk (COLR) Attended Features...
Page 373 Index General Features Night Service Handset / Headset Selection Off-Hook Call Announcement (OHCA) Handset Microphone Mute Off-Hook Call Announcement (OHCA), Hands-free Answerback Whisper Hands-free Operation Off-Hook Monitor Hold Recall One-Touch Dialling Holding Features One-Touch Transfer Host PBX Access Operator Call Hotel Application Operator Group Hotel Service...
Page 374 Index Station Programme Clear Station Programming Station Programming Data Default Set Station Speed Dialling System Administration System Data Default Set System Expansion System Feature Access Menu System Features System Programming and Diagnosis with Personal Computer System Speed Dialling Tenant Service TIE Line and Outside (CO) Line Connection TIE Line and TIE Line Connection TIE Line Network –...
Page 375 Index...
Page 376 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with TD500. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME. Kyushu Matsushita Electric Co., Ltd.

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