Page 2: Table Of Contents
Enter Text on Your Brother Machine ......................23 Access Brother Utilities (Windows) ......................25 Uninstall the Brother Software and Drivers (Windows) ..............26 USB / Ethernet Port Locations on Your Brother Machine ................27 Paper Handling............................ 28 Load Paper..............................29 Load Paper in the Paper Tray ......................
Page 3 Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac) ........................83 Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac)........................... 85 Print a Color Document in Grayscale Using Brother iPrint&Scan (Windows/Mac) ......86 Print an Email Attachment..........................
Page 4 Network Features............................285 Print the Network Configuration Report.................... 286 Reset the Network Settings to Factory Default ................287 Brother Management Tools ........................288 Security .............................. 289 Before Using Network Security Features ....................290 Configure Certificates for Device Security ....................291 Supported Security Certificate Features ..................
Page 5 Online Services Used with Brother Web Connect ................333 Set Up Brother Web Connect ......................335 Scan and Upload Documents Using Brother Web Connect ............. 343 Download and Print Documents Using Brother Web Connect ............345 FaxForward to Cloud or E-mail ......................349 AirPrint ...............................
Page 6 Replace the Ink Cartridges......................... 428 Clean Your Brother Machine ........................431 Clean the Scanner..........................432 Clean the Print Head from Your Brother Machine ................434 Clean the Print Head Using Web Based Management ..............436 Clean the Print Head from Your Computer (Windows)..............437 Clean the Machine's LCD.........................
Page 7: Before You Use Your Machine
Home > Before You Use Your Machine Before You Use Your Machine • Definitions of Notes • Notice - Disclaimer of Warranties (USA and Canada) • Trademarks • Open Source Licensing Remarks • Copyright and License • Important Notes...
Page 8: Definitions Of Notes
Home > Before You Use Your Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, could WARNING result in death or serious injuries. CAUTION indicates a potentially hazardous situation which, if not avoided, may CAUTION result in minor or moderate injuries.
Page 9: Notice - Disclaimer Of Warranties (Usa And Canada)
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Page 10: Trademarks
® The Bluetooth word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license. Other trademarks and trade names are those of their respective owners. ®...
Page 11: Open Source Licensing Remarks
Before You Use Your Machine > Open Source Licensing Remarks Open Source Licensing Remarks This product includes open-source software. To view Open Source Licensing Remarks and Copyright Information, go to your model's Manuals page at support.brother.com. Related Information • Before You Use Your Machine...
Page 12: Copyright And License
Before You Use Your Machine > Copyright and License Copyright and License ©2021 Brother Industries, Ltd. All rights reserved. This product includes software developed by the following vendors: This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.
Page 13: Important Notes
Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country. • When replacing or disposing of your machine, Brother strongly recommends resetting it to its factory settings to remove all personal information. •...
Page 14: Introduction To Your Machine
• Settings Screen Overview • Navigate the Touchscreen • Set the Ready Screen • Set Default Function Screens • Enter Text on Your Brother Machine • Access Brother Utilities (Windows) • USB / Ethernet Port Locations on Your Brother Machine...
Page 15: Before Using Your Machine
Home > Introduction to Your Machine > Before Using Your Machine Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the correct software and drivers for your machine. • For USB or network cable users: Make sure the interface cable is physically secure. Selecting the correct type of paper For high quality printing, it is important to select the correct type of paper.
Page 16: Control Panel Overview
Introduction to Your Machine > Control Panel Overview Control Panel Overview Colors of the control panels and buttons shown in these illustrations may differ depending on the model. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. 1.8" Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine.
Page 17 Press to access the ink menu while the machine is idle. • Press to store Speed Dial and Group numbers in the machine's memory. • Press to look up and dial numbers that are stored in the machine's memory. Press to configure the wireless settings while the machine is idle. a or b Press to scroll through the menus and options.
Page 18 Power On/Off Press to turn on the machine. Press and hold to turn off the machine. The LCD displays [Shutting Down] and stays on for a few seconds before turning itself off. A connected external telephone or Telephone Answering Device (TAD) will always remain available.
Page 19 Power On/Off Press to turn on the machine. Press and hold to turn off the machine. The touchscreen displays [Shutting Down] and stays on for a few seconds before turning itself off. A connected external telephone or Telephone Answering Device (TAD) will always remain available.
Page 20: Lcd Overview
Home > Introduction to Your Machine > LCD Overview LCD Overview Related Models: MFC-J1010DW/MFC-J1012DW The Home screen shows the machine’s status when the machine is idle. When displayed, this indicates that your machine is ready for the next command. Home Screen 01.
Page 21: Touchscreen Lcd Overview
Home > Introduction to Your Machine > Touchscreen LCD Overview Touchscreen LCD Overview Related Models: MFC-J1170DW You can switch Home screens by pressing d or c. From the Home screens, you can access the various settings. Home Screen This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your machine is ready for the next command.
Page 22 , displayed at the bottom of the screen to access the Home Screens. 8. Information icon New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On].
Page 23 Related Information • Introduction to Your Machine Related Topics: • Set the Ready Screen • Reduce Printing Noise • Check the Ink Volume (Page Gauge) • Settings Screen Overview • Error and Maintenance Messages...
Page 24: Settings Screen Overview
Settings Screen Overview Related Models: MFC-J1170DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] •...
Page 25 Related Information • Introduction to Your Machine Related Topics: • Touchscreen LCD Overview • Check the Ink Volume (Page Gauge) • Distinctive Ring...
Page 26: Navigate The Touchscreen
Home > Introduction to Your Machine > Navigate the Touchscreen Navigate the Touchscreen Related Models: MFC-J1170DW Using your finger, press d c or a b on the LCD to display and access the machine options. IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine. NOTE DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine.
Page 27: Set The Ready Screen
Home > Introduction to Your Machine > Set the Ready Screen Set the Ready Screen Related Models: MFC-J1170DW You can change the Ready screen to the [Screen 1], [Screen 2], [Screen 3], [Shortcuts 1], [Shortcuts 2] or [Shortcuts 3] screen. When the machine is idle or you press , the machine will go back to the screen that you have set.
Page 28: Set Default Function Screens
Home > Introduction to Your Machine > Set Default Function Screens Set Default Function Screens Related Models: MFC-J1170DW You can set the Scan default screen using the Screen Settings. 1. Press [Settings] > [All Settings] > [General Setup] > [Screen Settings] > [Scan Screen].
Page 29: Enter Text On Your Brother Machine
Press , # or 0 repeatedly until you see the special character or symbol you want. Press Press # Press 0 English: French: Spanish: MFC-J1170DW When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen.
Page 30 • Press to cycle between letters, numbers and special characters. • Press to cycle between lowercase and uppercase letters. • To move the cursor to the left or right, press d or c. Inserting spaces • To enter a space, press [Space]. Or, you can press c to move the cursor. Making corrections •...
Page 31: Access Brother Utilities (Windows)
Home > Introduction to Your Machine > Access Brother Utilities (Windows) Access Brother Utilities (Windows) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: •...
Page 32: Uninstall The Brother Software And Drivers (Windows)
• Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. 2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall. Follow the instructions in the dialog box to uninstall the software and drivers.
Page 33: Usb / Ethernet Port Locations On Your Brother Machine
Home > Introduction to Your Machine > USB / Ethernet Port Locations on Your Brother Machine USB / Ethernet Port Locations on Your Brother Machine The USB and Ethernet ports are located inside the machine (Ethernet ports are available only for certain models).
Page 34: Paper Handling
Home > Paper Handling Paper Handling • Load Paper • Load Documents...
Page 35: Load Paper
Home > Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray • Unprintable Area • Paper Settings • Acceptable Print Media • Error and Maintenance Messages • Paper Handling and Printing Problems...
Page 36: Load Paper In The Paper Tray
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load Legal Size Paper in the Paper Tray •...
Page 37 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD, allowing you to change the paper size and paper type.
Page 38 5. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 6. Gently load paper in the paper tray with the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
Page 39 IMPORTANT • Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. • Loading more than 20 sheets of photo paper may cause paper jams. To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.
Page 40 Related Information • Load Paper in the Paper Tray Related Topics: • Change the Check Paper Setting • Choose the Right Print Media • Change the Paper Size and Paper Type...
Page 41 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Legal Size Paper in the Paper Tray Load Legal Size Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD, allowing you to change the paper size and paper type.
Page 42 5. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size. 6. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 7.
Page 43 IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.
Page 44 Related Information • Load Paper in the Paper Tray...
Page 45 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Envelopes in the Paper Tray Load Envelopes in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD, allowing you to change the paper size and paper type.
Page 46 5. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes. Make sure the envelopes are flat in the tray. IMPORTANT If envelopes are multi-feeding, load one envelope in the paper tray at a time. 6.
Page 47 8. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray Related Topics: • Change the Check Paper Setting • Choose the Right Print Media •...
Page 48: Unprintable Area
Home > Paper Handling > Load Paper > Unprintable Area Unprintable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.
Page 49: Paper Settings
Home > Paper Handling > Load Paper > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Setting • Shrink Page Size of an Oversized Incoming Fax...
Page 50 Select [General Setup]. Press OK. b. Select [Paper Type]. Press OK. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or [Other Glossy]. Press OK. d. Select [Paper Size]. Press OK. e. Select the paper size option you want, and then press OK.
Page 51 If this setting is set to [On] and the paper tray is removed, the LCD displays a message asking if you want to change the Paper Size and Paper Type settings. The default setting is [On]. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 52: Acceptable Print Media
You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper, and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper. • When you print on inkjet paper (coated paper) and glossy paper, be sure to select the correct print media in the printer driver or in the application you use to print, or the Paper Type setting on the machine.
Page 53 > Acceptable Print Media > Recommended Print Media Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. Brother paper may not be available in all countries. Brother paper Paper Type Item...
Page 54 Home > Paper Handling > Load Paper > Acceptable Print Media > Handle and Use Print Media Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Page 55 Home > Paper Handling > Load Paper > Acceptable Print Media > Choose the Right Print Media Choose the Right Print Media • Paper Type and Paper Size for Each Operation • Paper Capacity of the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray •...
Page 56 Home > Paper Handling > Load Paper > Acceptable Print Media > Choose the Right Print Media > Paper Type and Paper Size for Each Operation Paper Type and Paper Size for Each Operation Paper Type Paper Size Usage Copy Printer Cut-Sheet Letter...
Page 57 Index card (5" x g/m²) 0.52 mm) 8")/(13 x 20 cm) When using plain paper 20 lb (80 g/m²). BP71 69 lb (260 g/m²) paper is specially designed for Brother inkjet machines. Related Information • Choose the Right Print Media...
Page 58: Load Documents
Home > Paper Handling > Load Documents Load Documents • Load Documents in the Automatic Document Feeder (ADF) • Load Documents on the Scanner Glass • Unscannable Area...
Page 59: Load Documents In The Automatic Document Feeder (Adf)
Home > Paper Handling > Load Documents > Load Documents in the Automatic Document Feeder (ADF) Load Documents in the Automatic Document Feeder (ADF) The ADF can hold multiple pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.
Page 60 • Error and Maintenance Messages • Telephone and Fax Problems • Other Problems...
Page 61: Load Documents On The Scanner Glass
Home > Paper Handling > Load Documents > Load Documents on the Scanner Glass Load Documents on the Scanner Glass Use the scanner glass to fax, copy, or scan one page at a time. Document Sizes Supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in.
Page 62: Unscannable Area
Home > Paper Handling > Load Documents > Unscannable Area Unscannable Area The unscannable area of a page depends on the settings in the application you are using. The figures below show the typical unscannable measurements. Usage Document Size Top (1) Left (2) Bottom (3) Right (4)
Page 63: Print
Home > Print Print • Print from Your Computer (Windows) • Print from Your Computer (Mac) • Print Using Brother iPrint&Scan (Windows/Mac) • Print an Email Attachment...
Page 64: Print From Your Computer (Windows)
Home > Print > Print from Your Computer (Windows) Print from Your Computer (Windows) • Print a Photo (Windows) • Print a Document (Windows) • Cancel a Print Job (Windows) • Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows) •...
Page 65: Print A Photo (Windows)
> Print a Photo (Windows) Print a Photo (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 66: Print A Document (Windows)
> Print a Document (Windows) Print a Document (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 67: Cancel A Print Job (Windows)
Home > Print > Print from Your Computer (Windows) > Cancel a Print Job (Windows) Cancel a Print Job (Windows) If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print.
Page 68: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 69: Print As A Poster (Windows)
Enlarge your print size and print the document in poster mode. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
Page 70: Print On Both Sides Of The Paper Automatically (Automatic 2-Sided Printing) (Windows)
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 71 Option for Portrait Description Short Edge (Top) Short Edge (Bottom) Option for Landscape Description Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left) 8. Select the Binding Offset check box to specify the offset for binding in inches or millimeters. 9.
Page 72 Related Information • Print from Your Computer (Windows) Related Topics: • Print Settings (Windows) • Print as a Booklet Automatically (Windows)
Page 73: Print As A Booklet Automatically (Windows)
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 74 Option for Landscape Description Top Binding Bottom Binding 8. Select one of the options from the Booklet Printing Method menu. Option Description All Pages at Every page will be printed in booklet format (four pages to every piece of paper, two pages Once per side).
Page 75: Print A Color Document In Grayscale (Windows)
Grayscale mode prints your document in 256 levels of grayscale. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
Page 76: Prevent Smudged Printouts And Paper Jams (Windows)
1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 77: Use A Preset Print Profile (Windows)
Print Profiles are presets designed to give you quick access to frequently-used printing configurations. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
Page 78 Related Information • Print from Your Computer (Windows) • Create or Delete Your Print Profile (Windows) Related Topics: • Print Settings (Windows)
Page 79 Add up to 20 new print profiles with customized settings. 1. Select the print command in your application. 2. Select Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model), and then click the printing properties or preferences button.
Page 80: Change The Default Print Settings (Windows)
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother XXX-XXXX Printer icon (where XXX-XXXX is the name of your model), and then select Printer properties. If printer driver options appear, select your printer driver.
Page 81: Print Settings (Windows)
Home > Print > Print from Your Computer (Windows) > Print Settings (Windows) Print Settings (Windows) >> Basic Tab >> Advanced Tab Basic Tab 1. Media Type Select the media type you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type.
Page 82 Borderless Select this option to print photos without borders. Because the image data is created slightly larger than the paper size you are using, this will cause some cropping of the photo edges. You may not be able to select the Borderless option for some combinations of media type and quality, or from some applications.
Page 83 Advanced Tab 1. Color Enhancement (True2Life) Select this option to use the Color Enhancement feature. This feature analyzes your image to improve its sharpness, white balance and color density. This process may take several minutes depending on the image size and your computer's specifications. 2.
Page 84 Retrieve Printer's Color Data Select this option to optimize the print quality using the machine's factory settings, which are set specifically for your Brother machine. Use this option when you have replaced the machine or changed the machine's network address.
Page 85: Print From Your Computer (Mac)
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print Using AirPrint...
Page 86: Print Using Brother Iprint&Scan (Windows/Mac)
Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2- sided Printing)(Windows/Mac) • Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac) • Print a Color Document in Grayscale Using Brother iPrint&Scan (Windows/Mac)
Page 87: Print Photos Or Documents Using Brother Iprint&Scan (Windows/Mac)
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 3. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 88 8. Click Print. IMPORTANT For photo printing: To get the best print quality for the settings you have selected, always set the Media Type option to match the type of paper you load. Related Information • Print Using Brother iPrint&Scan (Windows/Mac)
Page 89: Print On Both Sides Of The Paper Automatically Using Brother Iprint&Scan (Automatic 2-Sided Printing)(Windows/Mac)
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 90 Option Description On (Flip on short edge) 7. Change other printer settings, if needed. 8. Click Print. Related Information • Print Using Brother iPrint&Scan (Windows/Mac)
Page 91: Print More Than One Page On A Single Sheet Of Paper Using Brother Iprint&Scan (N In 1) (Windows/Mac)
1. Launch (Brother iPrint&Scan). The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK. 3. Click Print. 4. Do one of the following: •...
Page 92: Print A Color Document In Grayscale Using Brother Iprint&Scan (Windows/Mac)
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 93: Print An Email Attachment
If information regarding the Internet connection appears on the machine's LCD, read it, and then press • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press OK. 2. Press a or b to display the [Online Functions] option, and then press OK.
Page 94 • If this function is locked, contact your Network Administrator for access. • If information regarding [Online Functions] appears, read it, and then press [OK]. 3. Press a or b to display the [Enable] option, and then press it. Follow the on-screen instructions. Online Functions are enabled. 4.
Page 95: Scan
Home > Scan Scan • Scan Using the Scan Button on Your Machine • Scan Using Brother iPrint&Scan (Windows/Mac) • Scan from Your Computer (Windows) • Scan from Your Computer (Mac)
Page 96: Scan Using The Scan Button On Your Machine
Save Scanned Data to a Folder as a PDF File • Scan to an Editable Text File Using OCR • Save Scanned Data as an Email Attachment • Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows • Change Scan Settings Using Brother iPrint&Scan...
Page 97: Scan Photos And Graphics
7. Press a or b to select the [Scan Settings] option, and then press OK. To use the [Scan Settings] option, you must connect a computer with Brother iPrint&Scan installed to the machine. 8. Press a or b to select the [Set at Device] option, and then press OK.
Page 98 To use [Options], you must connect a computer with Brother iPrint&Scan installed to the machine. 5. Press [Scan Settings] > [Set at Device]. 6. Select the scan settings you want to change, and then press [OK].
Page 99 • To save the settings as a shortcut, press [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. 7. Press [Start]. The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job.
Page 100: Save Scanned Data To A Folder As A Pdf File
7. Press a or b to select the [Scan Settings] option, and then press OK. To use the [Scan Settings] option, you must connect a computer with Brother iPrint&Scan installed to the machine. 8. Press a or b to select the [Set at Device] option, and then press OK.
Page 101 To use [Options], you must connect a computer with Brother iPrint&Scan installed to the machine. 5. Press [Scan Settings] > [Set at Device]. 6. Select the scan settings you want to change, and then press [OK].
Page 102 Option Description Remove Background Color Change the amount of background color that is removed. • To save the settings as a shortcut, press [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. 7.
Page 103: Scan To An Editable Text File Using Ocr
7. Press a or b to select the [Scan Settings] option, and then press OK. To use the [Scan Settings] option, you must connect a computer with Brother iPrint&Scan installed to the machine. 8. Press a or b to select the [Set at Device] option, and then press OK.
Page 104 To use [Options], you must connect a computer with Brother iPrint&Scan installed to the machine. 5. Press [Scan Settings] > [Set at Device]. 6. Select the scan settings you want to change, and then press [OK].
Page 105 Option Description When On is selected, blank pages are skipped. Skip Blank Page Remove Background Color Change the amount of background color that is removed. • To save the settings as a shortcut, press [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut.
Page 106: Save Scanned Data As An Email Attachment
• Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent changes, use Brother iPrint&Scan. • To scan to email using the machine's Scan Button, make sure you select one of these applications in Brother iPrint&Scan:...
Page 107 To use the [Scan Settings] option, you must connect a computer with Brother iPrint&Scan installed to the machine. 8. Press a or b to select the [Set at Device] option, and then press OK. 9. Select the scan settings you want to change, and then press OK.
Page 108 Option Description Select your document size. Document Size Select the brightness level. Brightness Select the contrast level. Contrast Correct any skewed documents when they are scanned. Auto Deskew When On is selected, blank pages are skipped. Skip Blank Page Remove Background Color Change the amount of background color that is removed. •...
Page 109: Web Services For Scanning On Your Network (Windows 7, Windows 8.1, And Windows 10)
Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10) The Web Services protocol enables Windows 7, Windows 8.1 and Windows 10 users to scan using a Brother machine on the network. You must install the driver via Web Services.
Page 110 Make sure you have installed the correct software and drivers for your machine. • Verify that the host computer and the Brother machine are on the same subnet, or that the router is correctly configured to pass data between the two devices.
Page 111 • Certain characters in the messages displayed on the LCD may be replaced with spaces if the language settings of your OS and your Brother machine are different. • If the LCD displays an insufficient memory error message, choose a smaller size in the Paper size setting or a lower resolution in the Resolution (DPI) setting.
Page 112 Home > Scan > Scan Using the Scan Button on Your Machine > Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10) > Configure Scan Settings for Web Services Configure Scan Settings for Web Services 1.
Page 113: Change Scan Settings Using Brother Iprint&Scan
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 114: Scan Using Brother Iprint&Scan (Windows/Mac)
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 115: Scan From Your Computer (Windows)
Home > Scan > Scan from Your Computer (Windows) Scan from Your Computer (Windows) There are several ways you can use your computer to scan photos and documents on your machine. Use the software applications we provide or use your favorite scanning application. •...
Page 116: Scan Using Nuance ™ Paperport ™ 14Se Or Other Windows Applications
The Scan or Get Photo panel appears on the left side of the screen. 4. Click Select. 5. From the available Scanners list, select TWAIN: TW-Brother XXX-XXXX or TWAIN: TW-Brother XXX-XXXX LAN (where XXX-XXXX is the name of your model).
Page 117 8. Adjust the settings in the Scanner Setup dialog box, if needed. 9. Click the Document Size drop-down list, and then select your document size. 10. Click PreScan to preview your image and crop unwanted portions before scanning. 11. Click Start. The machine starts scanning.
Page 118 ™ ™ Home > Scan > Scan from Your Computer (Windows) > Scan Using Nuance PaperPort 14SE or Other Windows Applications > TWAIN Driver Settings (Windows) TWAIN Driver Settings (Windows) Note that the item names and assignable values will vary depending on the machine. 1.
Page 119 • Gray (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated gray images without using true gray dots. Black dots are put in a specific pattern to give a gray appearance.) • True Gray Use for photographic images or graphics.
Page 120 Improve and enhance the quality of your scanned images with this selection. The Reduce Noise option is available when selecting the 24bit Color option and the 300 x 300 dpi, 400 x 400 dpi, or 600 x 600 dpi scan resolution. •...
Page 121: Scan Using Windows Fax And Scan
6. Adjust the settings in the dialog box, if needed. The scanner resolution can be set to a maximum of 1200 dpi. If you want to scan at higher resolutions, use the Scanner Utility software from Brother Utilities. 7. Click Scan.
Page 122 • WIA Driver Settings (Windows)
Page 123 Home > Scan > Scan from Your Computer (Windows) > Scan Using Windows Fax and Scan > WIA Driver Settings (Windows) WIA Driver Settings (Windows) Profile Select the scan profile you want to use from the Profile drop-down list. Source Select the Flatbed or Feeder (Scan one side) option from the drop-down list.
Page 124 set a higher brightness level and scan the document again. You can also type a value in the field to set the brightness level. Contrast Increase or decrease the Contrast level by moving the slider to the right or left. An increase emphasizes dark and light areas of the image, while a decrease reveals more details in gray areas.
Page 125: Scan From Your Computer (Mac)
Home > Scan > Scan from Your Computer (Mac) Scan from Your Computer (Mac) • Scan Using AirPrint (macOS)
Page 126: Copy
Home > Copy Copy • Copy a Document • Enlarge or Reduce Copied Images • Sort Copies • Make Page Layout Copies (N in 1 or Poster) • Copy on Both Sides of the Paper (2-sided Copy) • Copy an ID Card •...
Page 127: Copy A Document
Home > Copy > Copy a Document Copy a Document >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Make sure you have loaded the correct size paper in the paper tray. 2. Load your document. 3. Press (COPY). The LCD displays: Press Start...
Page 128 When you load paper other than Letter size plain paper, you must change the [Paper Size] and [Paper Type] settings by pressing [Options]. Option Description (No. of Enter the number of copies in one of the following ways: Copies) • Press - or + on the touchscreen.
Page 129: Enlarge Or Reduce Copied Images
Home > Copy > Enlarge or Reduce Copied Images Enlarge or Reduce Copied Images Select an enlargement or reduction ratio to resize your copied data. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies using the dial pad.
Page 130 5. Press a or b to display the available options, and then press the option you want to change. 6. Do one of the following: • If you selected the [Enlarge] or [Reduce] option, press the enlargement or reduction ratio you want to use.
Page 131: Sort Copies
Home > Copy > Sort Copies Sort Copies Sort multiple copies. Pages will be stacked in the order they are fed, that is: 1, 2, 3, and so on. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document. 2. Press (COPY).
Page 132: Make Page Layout Copies (N In 1 Or Poster)
Make sure the paper size is set to Letter, A4, or Executive. • Poster copy is not available for Executive size paper. • You can make only one Poster copy at a time. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document. 2. Press (COPY).
Page 133 Option Description 2in1 ID Vertical (Using the scanner glass) 2in1 ID Horizontal (Using the scanner glass) 4in1(Portrait) 4in1(Landscape) Poster(2x1) (Using the scanner glass) Poster(2x2) (Using the scanner glass) Poster(3x3) (Using the scanner glass) 6. Press Black Start or Color Start. If you placed the document in the ADF or are making a poster, the machine scans the pages and starts printing.
Page 134 3. Enter the number of copies in one of the following ways: • Press [-] or [+] on the touchscreen. • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4.
Page 135 Option Description Poster(3x3) (Using the scanner glass) 6. Read and confirm the displayed list of settings you have selected, and then press [OK]. 7. When you have finished changing settings, press [Black Start] or [Color Start]. If you placed the document in the ADF or are making a poster, the machine scans the pages and starts printing.
Page 136: Copy On Both Sides Of The Paper (2-Sided Copy)
1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided Landscape 1–sided to 2–sided (Long Edge Flip) 1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies using the dial pad.
Page 137 4. To sort multiple copies, press a or b to select the following: a. Select [Stack/Sort]. Press OK. b. Select [Sort]. Press OK. 5. Press a or b to select [2-sided Copy]. Press OK. 6. Do one of the following: •...
Page 138 8. Press [Black Start] or [Color Start]. If you placed the document in the ADF, the machine scans the pages and starts printing. 9. If you are using the scanner glass, repeat the following steps for each page of the document: •...
Page 139: Copy An Id Card
• You may copy an identification card to the extent permitted under applicable laws. For more detailed information, see the Product Safety Guide. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Place your identification card face down near the upper-left corner of the scanner glass.
Page 140 6. After the machine has scanned the first side, turn over the identification card and press c to scan the other side. MFC-J1170DW 1. Place your identification card face down near the upper-left corner of the scanner glass. 2 in 1 ID (Vertical) 2 in 1 ID (Horizontal) a.
Page 141: Copy Settings
Home > Copy > Copy Settings Copy Settings >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW To change copy settings, press (COPY). Option Description Quality Select the Copy resolution for your type of document. Paper Type Select a paper type. If copying on special paper, set the machine for the type of paper you are using to get the best print quality.
Page 142 Option Description Stack/Sort Select to stack or sort multiple copies. Stack Sort Page Layout Make N in 1, 2 in 1 ID, or Poster copies. 4 in1 Poster Auto Deskew Select to correct a skewed copy. It is only available if the document is skewed by less than 3 degrees. Set New Default Saves the copy settings that you use most often by setting them as the default settings.
Page 143 Option Description Remove Background Removes the document's background color in copies. The white becomes more Color apparent. This saves some ink and may make certain copies easier to read. 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Stack/Sort...
Page 144 Option Description Watermark Copy Places text in your document as a watermark. Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings. You can save the current settings by pressing [Save as Shortcut].
Page 145: Fax
Home > Fax • Send a Fax • Receive a Fax • Voice Operations and Fax Numbers • Telephone Services and External Devices • Fax Reports • PC-FAX...
Page 146: Send A Fax
Home > > Send a Fax Send a Fax • Send a Fax from Your Brother Machine • Send a Fax Manually • Send a Fax at the End of a Conversation • Send the Same Fax to More than One Recipient (Broadcasting) •...
Page 147: Send A Fax From Your Brother Machine
Home > > Send a Fax > Send a Fax from Your Brother Machine Send a Fax from Your Brother Machine >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document in the ADF or place it on the scanner glass.
Page 148 • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and pressed Black Start, the machine starts scanning the first page. Go to the next step. • If you are using the scanner glass and pressed Color Start, the LCD asks if you want to send a color fax.
Page 149 5. Press [Fax Start]. • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and selected [Black] in [Color Setting], the machine starts scanning the first page. Go to the next step.
Page 150: Send A Fax Manually
> Send a Fax > Send a Fax Manually Send a Fax Manually Manual fax transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Load your document. 2. Press (FAX).
Page 151: Send A Fax At The End Of A Conversation
> Send a Fax at the End of a Conversation Send a Fax at the End of a Conversation At the end of a conversation, you can send a fax to the other party before you both hang up. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 152: Send The Same Fax To More Than One Recipient (Broadcasting)
• Group numbers must also be stored in the machine’s memory before they can be used in a broadcast. Group numbers include many stored Address Book numbers for easier dialing. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW You can include Groups, Address Book numbers, and up to 50 manually-dialed numbers in the same broadcast.
Page 153 Press [Yes] to scan another page. Place the next page on the scanner glass, and then press [OK]. The machine starts scanning the page. Repeat this step for each additional page. Related Information • Send a Fax • Cancel a Broadcast in Progress Related Topics: • Set up Broadcasting Groups • Enter Text on Your Brother Machine...
Page 154 Broadcast in Progress Cancel a Broadcast in Progress While broadcasting multiple faxes, you can cancel just the fax currently being transmitted or cancel the whole broadcast job. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 155: Send A Fax In Real Time
ADF, the machine sends the document in real time (even if [Real Time TX] is set to [Off]). • In Real Time Transmission, the automatic redial feature does not work when using the scanner glass. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 156: Send A Fax At A Specified Time (Delayed Fax)
Home > > Send a Fax > Send a Fax at a Specified Time (Delayed Fax) Send a Fax at a Specified Time (Delayed Fax) Related Models: MFC-J1170DW You can store up to 50 faxes in the machine's memory to be sent within the next twenty-four hour period. This feature is available only for black and white faxes.
Page 157: Change The Fax Auto Redial Setting
If the line is busy when you are sending a fax automatically, and the Fax Auto Redial is set to [On], the machine redials once after five-minutes. The default setting for Fax Auto Redial is [On]. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 158: Cancel A Fax In Progress
> Send a Fax > Cancel a Fax in Progress Cancel a Fax in Progress >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Stop/Exit to cancel a fax that is already in progress. 2. When you press Stop/Exit while the machine is dialing or sending, the LCD displays [Cancel Job?].
Page 159: Check And Cancel A Pending Fax
Follow these steps to view or to cancel faxes stored in the machine's memory and waiting to be sent. If there are no fax jobs in memory, the LCD displays [No Jobs Waiting]. You can cancel a fax job before it is sent. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 160: Fax Options
Home > > Send a Fax > Fax Options Fax Options >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW To change fax-sending settings, press (FAX). Option Description Fax Resolution Set the resolution for outgoing faxes. The fax quality often can be improved by changing the Fax Resolution.
Page 161 You can save the current settings by pressing [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Send a Fax Related Topics: • Send a Fax from Your Brother Machine • Specifications...
Page 162: Receive A Fax
Home > > Receive a Fax Receive a Fax • Receive Mode Settings • Set Easy Receive • Fax Preview • Shrink Page Size of an Oversized Incoming Fax • Set the Fax Receive Stamp • Receive a Fax at the End of a Telephone Conversation •...
Page 163: Receive Mode Settings
Home > > Receive a Fax > Receive Mode Settings Receive Mode Settings • Receive Modes Overview • Choose the Correct Receive Mode • Set the Number of Rings Before the Machine Answers (Ring Delay) • Set the F/T Ring Time (Pseudo/Double-ring)
Page 164 Home > > Receive a Fax > Receive Mode Settings > Receive Modes Overview Receive Modes Overview Some receive modes answer automatically ([Fax Only] and [Fax/Tel]). You may want to change the Ring Delay before using these modes. Fax Only [Fax Only] mode automatically answers every call as a fax.
Page 165 Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine conflict with each other when receiving incoming calls. Select Manual Mode as your Receive Mode.
Page 166 Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine conflict with each other when receiving incoming calls. Select Manual Mode as your Receive Mode.
Page 167 [Fax/Tel] modes. • If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of [4]. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 168 F/T Ring Time option. When you hear the F/T ring, it means that a voice caller is on the line. Because the F/T ring is a setting only on your Brother machine, extension and external telephones will not ring; however, you can still answer the machine's call on any telephone.
Page 169: Set Easy Receive
*51. • If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to [Off]. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings.
Page 170: Fax Preview
Home > > Receive a Fax > Fax Preview Fax Preview Related Models: MFC-J1170DW Use the Fax Preview feature to view received faxes on the LCD. • Set Fax Preview to On • Preview New Faxes...
Page 171 Home > > Receive a Fax > Fax Preview > Set Fax Preview to On Set Fax Preview to On Related Models: MFC-J1170DW • This feature is available only for black and white faxes. • When Fax Preview is turned on, a backup copy of received faxes will not be printed for Fax Forwarding, PC-Fax Receiving and Forward to Cloud operations, even if you set Backup Print to On.
Page 172 Home > > Receive a Fax > Fax Preview > Preview New Faxes Preview New Faxes Related Models: MFC-J1170DW When a fax is received, a message appears on the LCD. • This feature is available only for black and white faxes. •...
Page 173 Button Result Enlarge the fax. Reduce the fax. Scroll vertically. Scroll horizontally. Rotate the fax clockwise. Delete the fax. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. Print the fax.
Page 174: Shrink Page Size Of An Oversized Incoming Fax
Shrink Page Size of an Oversized Incoming Fax When the [Auto Reduction] feature is [On], your Brother machine reduces any oversized incoming fax page to fit on your paper. The machine calculates the reduction ratio using the page size of the fax, and your Paper Size setting.
Page 175: Set The Fax Receive Stamp
Set the machine to print the date and time of receipt at the top of each incoming fax page. Make sure you have set the current date and time on the machine. This feature is available only for black and white faxes. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 176: Receive A Fax At The End Of A Telephone Conversation
• Your machine's ADF must be empty. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Ask the other party to load the fax and to press the Start or Send key.
Page 177: Memory Receive Options
Home > > Receive a Fax > Memory Receive Options Memory Receive Options Use Memory Receive options to direct incoming faxes while you are away from the machine. You can use only one Memory Receive option at a time. Memory Receive can be set to: •...
Page 178 Home > > Receive a Fax > Memory Receive Options > Forward Incoming Faxes to Another Machine Forward Incoming Faxes to Another Machine Related Models: MFC-J1170DW Use the Fax Forwarding feature to automatically forward your incoming faxes to another machine. This feature is available only for black and white faxes.
Page 179 Home > > Receive a Fax > Memory Receive Options > Store Incoming Faxes in the Machine's Memory Store Incoming Faxes in the Machine's Memory Related Models: MFC-J1170DW Use the Fax Storage feature to store incoming faxes in the machine's memory. Retrieve your stored fax messages from your fax machine when you are at another location using the Remote Retrieval commands.
Page 180 • Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your computer is connected and turned on. You must have the PC-FAX Receiving software running on your computer.
Page 181 Related Information • Memory Receive Options Related Topics: • Transfer Your Faxes or Fax Journal Report • Transfer Faxes to Your Computer • Receive Faxes Using PC-FAX Receive (Windows)
Page 182 Home > > Receive a Fax > Memory Receive Options > Change Memory Receive Options Change Memory Receive Options Related Models: MFC-J1170DW If there are faxes in your machine's memory when you change any Memory Receive option, the LCD displays one of the following questions: •...
Page 183 Home > > Receive a Fax > Memory Receive Options > Turn Off Memory Receive Turn Off Memory Receive Related Models: MFC-J1170DW Turn off Memory Receive if you do not want the machine to save or transfer incoming faxes. 1. Press [Settings] >...
Page 184 This feature is available only for black and white faxes. • After you print the fax, it is erased from the machine's memory. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW If you turn on [PC Fax Receive], your machine will receive and store your faxes in its memory even when your PC is turned off.
Page 185: Remote Fax Retrieval
Home > > Receive a Fax > Remote Fax Retrieval Remote Fax Retrieval Related Models: MFC-J1170DW Use Remote Retrieval to call your machine from any touch-tone telephone or fax machine, and use a remote access code and remote commands to retrieve fax messages. •...
Page 186 Home > > Receive a Fax > Remote Fax Retrieval > Set a Remote Access Code Set a Remote Access Code Related Models: MFC-J1170DW Set a Remote Access Code to access and control your machine even when you are away from it. 1.
Page 187 Use Your Remote Access Code Related Models: MFC-J1170DW 1. When away from your Brother machine, dial your fax number from a touch-tone telephone or fax machine. 2. When your machine answers, immediately enter your three-digit Remote Access Code, followed by *.
Page 188 Home > > Receive a Fax > Remote Fax Retrieval > Remote Retrieval Commands Remote Retrieval Commands Related Models: MFC-J1170DW Use the Remote Commands in this table to access fax commands and options when you are away from your machine. When you call the machine and enter your remote access code (three digits followed by *), the system will sound two short beeps and you must enter a Remote Command (column 1), followed by one of the options (column 2) for that command.
Page 189 You cannot use * and # as dial numbers but you can press # to insert a pause in the fax number. 5. Hang up after you hear one long beep. Your Brother machine will forward any incoming faxes to the fax number you entered.
Page 190 Home > > Receive a Fax > Remote Fax Retrieval > Change the Fax Forwarding Number Change the Fax Forwarding Number Related Models: MFC-J1170DW 1. Dial your fax number. 2. When your machine answers, enter your Remote Access Code (three digits followed by *). If you hear one long beep, you have messages.
Page 191: Voice Operations And Fax Numbers
Home > > Voice Operations and Fax Numbers Voice Operations and Fax Numbers • Voice Operations • Store Fax Numbers • Set up Broadcasting Groups • Dial Access Codes and Credit Card Numbers...
Page 192: Voice Operations
Home > > Voice Operations and Fax Numbers > Voice Operations Voice Operations • Send Tone Signals (For Canada) • Pick up a Voice Call in Fax/Tel Receive Mode • Special Line Considerations...
Page 193 If you have a Pulse dialing service, but must send Tone signals (for example, for telephone banking), follow these steps. If you have a Touch Tone service, you will not need this feature to send tone signals. This feature is available only in Canada. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 194 Home > > Voice Operations and Fax Numbers > Voice Operations > Pick up a Voice Call in Fax/Tel Receive Mode Pick up a Voice Call in Fax/Tel Receive Mode When the machine is in Fax/Tel mode, it will use the F/T Ring (pseudo/double-ringing) to alert you to pick up a voice call.
Page 195 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations Special Line Considerations • Rollover Telephone Lines • Two-Line Telephone System • Convert Telephone Wall Outlets • Install Your Machine, an External Two-Line TAD and Two-Line Telephone...
Page 196 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Rollover Telephone Lines Rollover Telephone Lines A rollover telephone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy.
Page 197 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Two-Line Telephone System Two-Line Telephone System A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. This feature is available only in the USA and Canada. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14).
Page 198 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Convert Telephone Wall Outlets Convert Telephone Wall Outlets This feature is available only in the USA and Canada. There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company.
Page 199 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Install Your Machine, an External Two-Line TAD and Two-Line Telephone Install Your Machine, an External Two-Line TAD and Two-Line Telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD.
Page 200: Store Fax Numbers
Home > > Voice Operations and Fax Numbers > Store Fax Numbers Store Fax Numbers • Store Address Book Numbers • Save Outgoing Call Numbers to the Address Book • Save Caller ID History Numbers to the Address Book • Change or Delete Address Book Names or Numbers...
Page 201 > Store Fax Numbers > Store Address Book Numbers Store Address Book Numbers >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW You can store up to 40 Address Book numbers as two-digit Speed Dial numbers, and give each number a name. 1. Press (Address Book).
Page 202 (up to 20 digits) using the touchscreen. Press [OK]. 6. Press [OK] to confirm the fax or telephone number you want to store. 7. Press Related Information • Store Fax Numbers Related Topics: • Enter Text on Your Brother Machine...
Page 203 (up to 20 digits) using the touchscreen. Press [OK]. 6. Press [OK] to confirm the fax or telephone number you want to store. 7. Press Related Information • Store Fax Numbers Related Topics: • Caller ID • Enter Text on Your Brother Machine...
Page 204 Voice Operations and Fax Numbers > Store Fax Numbers > Change or Delete Address Book Names or Numbers Change or Delete Address Book Names or Numbers >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press (Address Book). 2. Do one of the following: •...
Page 205 Related Information • Store Fax Numbers...
Page 206: Set Up Broadcasting Groups
Set up Broadcasting Groups Creating and sending to a Group, which can be stored in the Address Book, allows you to send the same fax message to many fax numbers, or Broadcast. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW First, you must store each fax number in the Address Book. Then, you can include them as numbers in the Group.
Page 207 • Delete a Broadcasting Group • Add or Delete a Broadcasting Group Member Related Topics: • Send the Same Fax to More than One Recipient (Broadcasting) • Store Address Book Numbers...
Page 208 To change a character, press d or c to position the cursor to highlight the incorrect character, and then press Enter the new character. 5. Press [OK]. 6. Press Related Information • Set up Broadcasting Groups Related Topics: • Enter Text on Your Brother Machine...
Page 209 Voice Operations and Fax Numbers > Set up Broadcasting Groups > Delete a Broadcasting Group Delete a Broadcasting Group >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press (Address Book). 2. Press a or b to select [Delete]. Press OK. 3. Do the following steps: a.
Page 210 Voice Operations and Fax Numbers > Set up Broadcasting Groups > Add or Delete a Broadcasting Group Member Add or Delete a Broadcasting Group Member >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press (Address Book). 2. Press a or b to select the following: a.
Page 211: Dial Access Codes And Credit Card Numbers
If you must wait for another dial tone or signal at any point in the dialing sequence, create a pause in the number by pressing Redial/Pause. MFC-J1170DW For example: you might have stored ‘555’ on Address Book: Brother 1 and ‘7000’ on Address Book: Brother 2. You can use them both to dial ‘555-7000’ if you press the following: 1. Press [Fax] >...
Page 212 To change a number temporarily, you can substitute part of the number by pressing it using the touchscreen. For example, to change the number to '555-7001', you could enter the number (Brother 1: 555) using Address Book, press [Apply], and then press 7001 using the touchscreen.
Page 213: Telephone Services And External Devices
Home > > Telephone Services and External Devices Telephone Services and External Devices • Voice Mail • Distinctive Ring • Caller ID • Voice Over Internet Protocol (VoIP/Telephone Line Interference) • External TAD (Telephone Answering Device) • External and Extension Telephones...
Page 214: Voice Mail
For example, if your Voice Mail is set to answer after four rings and your Brother machine is set to answer after two rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Page 215: Distinctive Ring
This feature is available only in the USA and Canada. Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Teen Ring, and SimpleBiz Fax &...
Page 216 Ring Pattern Rings short-long-short short-short-long very long • Ring Pattern #1 is often called Short-Short and is the most commonly used. • If the ring pattern you received is not on this chart, contact your telephone company and ask for one that is shown.
Page 217 The receive mode is set to [Manual] automatically and you cannot change it to another receive mode while Distinctive Ring is set to [On]. This ensures the Brother machine will answer only the Distinctive Ring number and not interfere when your main telephone number is called.
Page 218 If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in [Manual] receive mode so you must set the Receive Mode again. Related Information • Distinctive Ring Related Topics: •...
Page 219 > Distinctive Ring > Turn off Distinctive Ring Turn off Distinctive Ring This feature is available only in the USA and Canada. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK.
Page 220: Caller Id
Home > > Telephone Services and External Devices > Caller ID Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. This service displays the telephone number (or name if it is available) of your caller as the line rings. •...
Page 221 Caller ID History and will not be able to return calls to those numbers using Caller ID History. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 222: Voice Over Internet Protocol (Voip/Telephone Line Interference)
Home > > Telephone Services and External Devices > Voice Over Internet Protocol (VoIP/Telephone Line Interference) Voice Over Internet Protocol (VoIP/Telephone Line Interference) VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services.
Page 223: External Tad (Telephone Answering Device)
Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) External TAD (Telephone Answering Device) You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax.
Page 224 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Connect an External TAD Connect an External TAD The external TAD must be plugged into the jack labeled EXT. Your machine cannot work correctly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).
Page 225 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Record an Outgoing Message (OGM) on the External TAD Record an Outgoing Message (OGM) on the External TAD 1. Record five seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones.
Page 226 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Multi-line Connections (PBX) Multi-line Connections (PBX) We suggest you ask the company that installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system.
Page 227: External And Extension Telephones
Telephone Services and External Devices > External and Extension Telephones External and Extension Telephones • Connect an External or Extension Telephone • Operation from External and Extension Telephones • Use a Non-Brother Cordless External Handset • Use the Remote Codes...
Page 228 Home > > Telephone Services and External Devices > External and Extension Telephones > Connect an External or Extension Telephone Connect an External or Extension Telephone You can connect a separate telephone to your machine as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT.
Page 229 Home > > Telephone Services and External Devices > External and Extension Telephones > Operation from External and Extension Telephones Operation from External and Extension Telephones Use extension telephones If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code *51.
Page 230 Non-Brother Cordless External Handset Use a Non-Brother Cordless External Handset If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.
Page 231 Home > > Telephone Services and External Devices > External and Extension Telephones > Use the Remote Codes Use the Remote Codes Fax Receive Code If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Fax Receive Code *51.
Page 232 The preset Fax Receive Code is *51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD remotely, try changing the three-digit remote codes, for example to ### and 999. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 233: Fax Reports
Home > > Fax Reports Fax Reports • Set the Transmission Verification Report's Style • Set the Fax Journal's Interval Period • Print Reports...
Page 234: Set The Transmission Verification Report's Style
Error only(+Image) Prints a report if your fax is unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report. The report will not be printed. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings.
Page 235: Set The Fax Journal's Interval Period
When using the Auto Power Off feature and the machine powers off before the chosen Interval Period, the machine will print a Fax Journal report, and then erase all fax jobs from the Journal's memory. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 236 4. If you selected 6, 12, 24 hours, 2 or 7 days, press [Time] and enter the time of day using the touchscreen. Press [OK]. 5. If you selected [Every 7 Days], press [Day]. Press a or b to display the [Every Monday], [Every Tuesday], [Every Wednesday], [Every Thursday], [Every Friday], [Every Saturday] or [Every Sunday] option, and then press the first day of the seven-day countdown.
Page 237: Pc-Fax
Home > > PC-FAX PC-FAX • PC-FAX for Windows • PC-FAX for Mac...
Page 238: Pc-Fax For Windows
Home > > PC-FAX > PC-FAX for Windows PC-FAX for Windows • PC-FAX Overview (Windows) • Send a Fax Using PC-FAX (Windows) • Receive Faxes on Your Computer (Windows)
Page 239 PC-FAX > PC-FAX for Windows > PC-FAX Overview (Windows) PC-FAX Overview (Windows) Reduce paper consumption and save time by using the Brother PC-FAX software to send faxes directly from your computer. • Configure PC-FAX (Windows) • Configure your PC-Fax Address Book (Windows)
Page 240 Before sending faxes using PC-FAX, personalize the send options in each tab of the PC-FAX Setup dialog box. 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Setup Sending.
Page 241 Home > > PC-FAX > PC-FAX for Windows > PC-FAX Overview (Windows) > Configure your PC-Fax Address Book (Windows) Configure your PC-Fax Address Book (Windows) Add, edit and delete members and groups to personalize your Address Book. • Add a Member to your PC-FAX Address Book (Windows) •...
Page 242 Add new people and their fax information to the PC-Fax Address Book if you want to send a fax using the Brother PC-Fax software. 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 243 Create a group to broadcast the same PC-FAX to several recipients at one time. 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 244 Edit Member or Group Information in your PC-FAX Address Book (Windows) 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 245 Delete a Member or Group in your PC-FAX Address Book (Windows) 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 246 You cannot export the group settings when you export the Address Book data. 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 247 Related Information • Configure your PC-Fax Address Book (Windows)
Page 248 You can import ASCII text files (*.csv) or vCards (electronic business cards) into your Address Book. 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Address Book (Send).
Page 249 1. Create a file in any application on your computer. 2. Select the print command in your application. 3. Select Brother PC-FAX as your printer, and then complete your print operation. The Brother PC-FAX dialog box appears. 4. Type a fax number using one of the following methods: •...
Page 250 PC-FAX for Windows > Receive Faxes on Your Computer (Windows) Receive Faxes on Your Computer (Windows) Use the Brother PC-FAX software to receive faxes on your computer, screen them and print only those faxes you want. • Receive Faxes Using PC-FAX Receive (Windows)
Page 251 Faxes Using PC-FAX Receive (Windows) Receive Faxes Using PC-FAX Receive (Windows) The Brother PC-FAX Receive software lets you view and store faxes on your computer. It is automatically installed when you install your machine's software and drivers and works on locally or network-connected machines.
Page 252 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click PC-FAX in the left navigation bar, and then click Receive.
Page 253 Select the machine where you want to receive PC-FAX files. Lock (available only for Administrators) Restrict users who do not have administrator privileges from configuring the settings options shown above. 4. Click OK. Related Information • Run the Brother PC-FAX Receive on Your Computer (Windows)
Page 254 5. To change the computer name that will appear on the machine's LCD, type the new name in the Enter your PC display name (Max 15 Characters) field. 6. Click OK. Related Information • Run the Brother PC-FAX Receive on Your Computer (Windows)
Page 255 Home > > PC-FAX > PC-FAX for Windows > Receive Faxes on Your Computer (Windows) > Receive Faxes Using PC-FAX Receive (Windows) > View Received PC-FAX Messages (Windows) View Received PC-FAX Messages (Windows) Receiving Status Icon Indicated Status Standby mode No unread messages Receiving messages Messages received...
Page 256 Related Information • Receive Faxes Using PC-FAX Receive (Windows)
Page 257: Pc-Fax For Mac
Home > > PC-FAX > PC-FAX for Mac PC-FAX for Mac • Send a Fax Using AirPrint (macOS)
Page 258: Network
Home > Network Network • Supported Basic Network Features • Configure Network Settings • Wireless Network Settings • Network Features • Brother Management Tools...
Page 259: Supported Basic Network Features
Home > Network > Supported Basic Network Features Supported Basic Network Features The print server supports various features depending on the operating system. Use this table to see which network features and connections are supported by each operating system. Operating Systems Windows Windows Server macOS...
Page 260: Configure Network Settings
Home > Network > Configure Network Settings Configure Network Settings • Configure Network Settings Using the Control Panel • Change Machine Settings Using Web Based Management...
Page 261: Configure Network Settings Using The Control Panel
For information about the network settings you can configure using the control panel, see Related Information: Settings Tables. • You can also use management utilities, such as Web Based Management, to configure and change your Brother machine's network settings. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 262: Wireless Network Settings
Home > Network > Wireless Network Settings Wireless Network Settings • Use the Wireless Network • ® Use Wi-Fi Direct • Enable/Disable Wireless LAN • Print the WLAN Report...
Page 263: Use The Wireless Network
Home > Network > Wireless Network Settings > Use the Wireless Network Use the Wireless Network • Before Configuring Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer •...
Page 264 Make sure you know your wireless router/access point's Network Name (SSID) and Network Key (Password). If you cannot find this information, consult the manufacturer of your wireless router/access point, your system administrator, or Internet provider. Brother cannot provide this information. Related Information •...
Page 265 Windows Download the installer from your model's Downloads page at support.brother.com. • a. Download the installer from your model's Downloads page at support.brother.com. b. Start the installer, and then double-click the Start Here Mac icon. 2. Follow the on-screen instructions.
Page 266 All iOS or iPadOS supported devices including iPhone, iPad and iPod touch Download and install Brother Mobile Connect from the App Store. 2. Start Brother Mobile Connect, and then follow the on-screen instructions to connect your mobile device to your Brother machine.
Page 267 WEP key only. • If you need assistance during setup and want to contact Brother Customer Service, make sure you have your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
Page 268 WEP key only. • If you need assistance during setup and want to contact Brother Customer Service, make sure you have your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
Page 269 You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at support.brother.com. Related Information • Use the Wireless Network...
Page 270 Your machine automatically tries to connect to your wireless network. When your wireless device connects successfully, the machine displays [Connected]. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at support.brother.com. MFC-J1170DW 1. Press [Settings] >...
Page 271 Type A Connection when the wireless LAN access point/router (1) doubles as the Registrar. Type B Connection when another device (2), such as a computer, is used as the Registrar. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 272 If you use Windows 7, Windows 8.1, or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the driver and software necessary to use your machine, go to your model's Downloads page at support.brother.com. 8. Select your machine and click Next.
Page 273 If you use Windows 7, Windows 8.1, or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the driver and software necessary to use your machine, go to your model's Downloads page at support.brother.com. 7. Select your machine and click Next.
Page 274 Network Key (Password) WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press 3. Press a or b to select the [Find Wi-Fi Network] option, and then press OK.
Page 275 Network Key (Password) WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [Find Wi-Fi Network].
Page 276 For more information about how to enter text, see Related Information. • Your Brother machine supports the use of the first WEP key only. 9. The machine attempts to connect to the wireless device you have selected. If your wireless device is connected successfully, the LCD displays [Connected].
Page 277 Use the Wireless Network > Configure Your Machine for an Enterprise Wireless Network Configure Your Machine for an Enterprise Wireless Network >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW Before configuring your machine, we recommend writing down your wireless network settings. You will need this information before you continue with the configuration.
Page 278 If your wireless device is connected successfully, the machine's LCD displays [Connected]. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at support.brother.com. MFC-J1170DW Before configuring your machine, we recommend writing down your wireless network settings. You will need this information before you continue with the configuration.
Page 279 Authentication Method Encryption Mode User ID Password EAP-FAST/MS-CHAPv2 Brother 12345678 • If you configure your machine using EAP-TLS authentication, you must install the client certificate issued by a CA before you start configuration. Contact your network administrator about the client certificate.
Page 280 If your wireless device is connected successfully, the LCD displays [Connected]. You have completed the wireless network setup. To install the drivers or your application necessary for operating your device, go to your model's Downloads page at support.brother.com. Related Information •...
Page 281: Use Wi-Fi Direct
® Home > Network > Wireless Network Settings > Use Wi-Fi Direct ® Use Wi-Fi Direct • Wi-Fi Direct Overview • Configure Your Wi-Fi Direct Network Using the Push Button Method • Configure a Wi-Fi Direct Network Manually • If You Are Having Difficulty with Your Machine's Network...
Page 282 Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance . It allows you to securely connect your mobile device to your Brother machine without using a wireless router/access point. 1. Mobile device 2. Your Brother machine •...
Page 283 4. Do one of the following: • If your mobile device displays a list of machines with Wi-Fi Direct enabled, select your Brother machine. • If your Brother machine displays a list of mobile devices with Wi-Fi Direct enabled, select your mobile device and press OK.
Page 284 Related Topics: • Wi-Fi Direct Overview • Configure a Wi-Fi Direct Network Manually...
Page 285 > Configure a Wi-Fi Direct Network Manually Configure a Wi-Fi Direct Network Manually Configure the Wi-Fi Direct setting from the machine's control panel. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 286: Enable/Disable Wireless Lan
Home > Network > Wireless Network Settings > Enable/Disable Wireless LAN Enable/Disable Wireless LAN >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [Network]. Press OK. b. Select [WLAN(Wi-Fi)]. Press OK.
Page 287: Print The Wlan Report
> Print the WLAN Report Print the WLAN Report The WLAN Report shows your machine's wireless status. If the wireless connection fails, check the error code on the printed report. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the [Print Reports] option, and then press OK.
Page 288 Home > Network > Wireless Network Settings > Print the WLAN Report > Wireless LAN Report Error Codes Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions...
Page 289 Error Code Problem and Recommended Solutions TS-05 The Network Name (SSID) and Network Key (Password) are incorrect. Check the following points and try to set up your wireless connection again: • Confirm the Network Name (SSID) and Network Key (Password). •...
Page 290 How to confirm wireless security information (SSID/authentication method/encryption method/Network Key) of your WLAN access point/router: 1. The default security settings may be provided on a label attached to the WLAN access point/router. Or the manufacturer's name or model number of the WLAN access point/router may be used as the default security settings.
Page 291: Network Features
Home > Network > Network Features Network Features • Print the Network Configuration Report • Reset the Network Settings to Factory Default...
Page 292: Print The Network Configuration Report
Address on the report, for example: IP address: 192.168.0.5 Subnet mask: 255.255.255.0 Node name: BRN000ca0000499 MAC Address: 00-0c-a0-00-04-99 >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [Print Reports]. Press OK.
Page 293: Reset The Network Settings To Factory Default
This feature restores all wired (supported models only) and wireless network settings to the factory settings. • You can also reset the print server to its factory settings using Web Based Management. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings.
Page 294: Brother Management Tools
Home > Network > Brother Management Tools Brother Management Tools Use one of Brother's management tools to configure your Brother machine's network settings. Go to your model's Downloads page at support.brother.com to download the tools. Related Information • Network...
Page 295: Security
Home > Security Security • Before Using Network Security Features • Configure Certificates for Device Security • Use SSL/TLS • Use IEEE 802.1x Authentication for a Wired or a Wireless Network • Lock the Machine Settings from the Control Panel...
Page 296: Before Using Network Security Features
Home > Security > Before Using Network Security Features Before Using Network Security Features Your machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorized access to the machine.
Page 297: Configure Certificates For Device Security
Home > Security > Configure Certificates for Device Security Configure Certificates for Device Security You must configure a certificate to manage your networked machine securely using SSL/TLS. You must use Web Based Management to configure a certificate. • Supported Security Certificate Features •...
Page 298: Supported Security Certificate Features
The following security certificate features can be used with the machine: • SSL/TLS communication • IEEE 802.1x authentication The Brother machine supports the following: • Pre-installed certificate Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS communication without creating or installing a different certificate.
Page 299: Step By Step Guide For Creating And Installing A Certificate
Certificate from a CA 1. Create a Certificate Signing Request (CSR) using Web Based Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your computer. Related Information •...
Page 300: Create A Self-Signed Certificate
Home > Security > Configure Certificates for Device Security > Create a Self-signed Certificate Create a Self-signed Certificate 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 •...
Page 301: Create Csr And Install A Certificate From A Certificate Authority (Ca)
Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) Create CSR and Install a Certificate from a Certificate Authority (CA) If you already have a certificate from an external trusted CA, you can store the certificate and private key on the machine and manage them by importing and exporting.
Page 302 Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) > Create a Certificate Signing Request (CSR) Create a Certificate Signing Request (CSR) A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials contained within the certificate.
Page 303 10. Click Save. • Follow your CA's policy regarding the method to send a CSR to your CA. • If you are using the Enterprise root CA of Windows Server 2008/2008 R2/2012/2012 R2/2016/2019, we recommend using the Web Server for the certificate template to securely create the Client Certificate. If you are creating a Client Certificate for an IEEE 802.1x environment with EAP-TLS authentication, we recommend using User for the certificate template.
Page 304 Home > Security > Configure Certificates for Device Security > Create CSR and Install a Certificate from a Certificate Authority (CA) > Install a Certificate on Your Machine Install a Certificate on Your Machine When you receive a certificate from a CA, follow the steps below to install it into the print server: Only a certificate issued with your machine's CSR can be installed onto the machine.
Page 305: Import And Export The Certificate And Private Key
Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them. •...
Page 306 Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key > Import a Certificate and Private Key Import a Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 307 Home > Security > Configure Certificates for Device Security > Import and Export the Certificate and Private Key > Export the Certificate and Private Key Export the Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 308: Manage Multiple Certificates
In Web Based Management, navigate to the Certificate or CA Certificate screen to view certificate content, delete, or export your certificates. Maximum Number of Certificates Stored on Brother Machine Self-signed Certificate or Certificate Issued by a CA CA Certificate We recommend storing fewer certificates than allowed, reserving an empty spot in case of certificate expiration.
Page 309: Use Ssl/Tls
Home > Security > Use SSL/TLS Use SSL/TLS • Introduction to SSL/TLS • Manage Your Network Machine Securely Using SSL/TLS • Print Documents Securely Using SSL/TLS...
Page 310: Introduction To Ssl/Tls
Home > Security > Use SSL/TLS > Introduction to SSL/TLS Introduction to SSL/TLS Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network, so anyone trying to capture it will not be able to read it.
Page 311 Home > Security > Use SSL/TLS > Introduction to SSL/TLS > Brief History of SSL/TLS Brief History of SSL/TLS SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock icon in the web browser, you are using SSL.
Page 312 Home > Security > Use SSL/TLS > Introduction to SSL/TLS > Benefits of Using SSL/TLS Benefits of Using SSL/TLS The primary benefit of using SSL/TLS is to guarantee secure printing over an IP network by restricting unauthorized users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data securely.
Page 313: Manage Your Network Machine Securely Using Ssl/Tls
Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS Manage Your Network Machine Securely Using SSL/TLS • Configure a Certificate for SSL/TLS and Available Protocols • Access Web Based Management Using SSL/TLS • Install the Self-signed Certificate for Windows users with Administrator Rights •...
Page 314 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Configure a Certificate for SSL/TLS and Available Protocols Configure a Certificate for SSL/TLS and Available Protocols Configure a certificate on your machine using Web Based Management before you use SSL/TLS communication.
Page 315 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Access Web Based Management Using SSL/TLS Access Web Based Management Using SSL/TLS To manage your network machine securely, you must use management utilities with security protocols. •...
Page 316 Home > Security > Use SSL/TLS > Manage Your Network Machine Securely Using SSL/TLS > Install the Self-signed Certificate for Windows users with Administrator Rights Install the Self-signed Certificate for Windows users with Administrator Rights The following steps are for Microsoft Internet Explorer. If you use another web browser, consult the documentation for your web browser to get help with installing certificates.
Page 317 12. Click Finish. 13. Click Yes, if the fingerprint (thumbprint) is correct. 14. Click OK. Related Information • Manage Your Network Machine Securely Using SSL/TLS...
Page 318: Print Documents Securely Using Ssl/Tls
Home > Security > Use SSL/TLS > Print Documents Securely Using SSL/TLS Print Documents Securely Using SSL/TLS • Print Documents Using SSL/TLS • Configure Certificates for Device Security • Configure a Certificate for SSL/TLS and Available Protocols...
Page 319 Home > Security > Use SSL/TLS > Print Documents Securely Using SSL/TLS > Print Documents Using SSL/TLS Print Documents Using SSL/TLS To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 320: Use Ieee 802.1X Authentication For A Wired Or A Wireless Network
Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network Use IEEE 802.1x Authentication for a Wired or a Wireless Network • What Is IEEE 802.1x Authentication? • Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser) •...
Page 321: What Is Ieee 802.1X Authentication
IEEE 802.1x is an IEEE standard for wired and wireless networks that limits access from unauthorized network devices. Your Brother machine (supplicant) sends an authentication request to a RADIUS server (Authentication server) through your access point or HUB. After your request has been verified by the RADIUS server, your machine can access the network.
Page 322: Configure Ieee 802.1X Authentication For A Wired Or A Wireless Network Using Web Based Management (Web Browser)
Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network > Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser) Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser) •...
Page 323 • To enable IEEE 802.1x authentication for wired networks, select Enabled for Wired 802.1x status on the Wired 802.1x Authentication page. • If you are using EAP-TLS authentication, you must select the client certificate installed (shown with certificate name) for verification from the Client Certificate drop-down list. •...
Page 324: Ieee 802.1X Authentication Methods
Extensible Authentication Protocol-Flexible Authentication via Secured Tunneling (EAP-FAST) has been developed by Cisco Systems, Inc., which uses a user ID and password for authentication, and symmetric key algorithms to achieve a tunneled authentication process. The Brother machine supports the following inner authentication methods: • EAP-FAST/NONE •...
Page 325: Lock The Machine Settings From The Control Panel
Lock the Machine Settings from the Control Panel Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service.
Page 326: About Using Memory Security
Home > Security > Lock the Machine Settings from the Control Panel > About Using Memory Security About Using Memory Security Related Models: MFC-J1170DW Memory Security lets you prevent unauthorized access to the machine. Although you cannot schedule Delayed Faxes, any pre-scheduled Delayed Faxes will be sent. You must turn off PC Fax Receive before you can turn on Memory Security.
Page 327 Home > Security > Lock the Machine Settings from the Control Panel > About Using Memory Security > Set the Memory Security Password Set the Memory Security Password Related Models: MFC-J1170DW Make a careful note of your password. 1. Press [Settings] >...
Page 328 Home > Security > Lock the Machine Settings from the Control Panel > About Using Memory Security > Change the Memory Security Password Change the Memory Security Password Related Models: MFC-J1170DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Password].
Page 329 Home > Security > Lock the Machine Settings from the Control Panel > About Using Memory Security > Turn Memory Security On/Off Turn Memory Security On/Off Related Models: MFC-J1170DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Security].
Page 330: About Using Tx Lock
Lock the Machine Settings from the Control Panel > About Using TX Lock About Using TX Lock Related Models: MFC-J1010DW/MFC-J1012DW Block unauthorized data transmission to and from the machine. TX Lock lets you prevent unauthorized access to the machine. While TX Lock is On, the following operations are available: •...
Page 331 About Using TX Lock > Set the TX Lock Password Set the TX Lock Password Related Models: MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Miscellaneous]. Press OK.
Page 332 About Using TX Lock > Change the TX Lock Password Change the TX Lock Password Related Models: MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Miscellaneous]. Press OK.
Page 333 > About Using TX Lock > Turn TX Lock On/Off Turn TX Lock On/Off Related Models: MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Miscellaneous]. Press OK. c. Select [TX Lock]. Press OK.
Page 334: Mobile/Web Connect
Home > Mobile/Web Connect Mobile/Web Connect • Brother Web Connect • AirPrint • ® Mopria Print Service • Brother Mobile Connect • Print with Near-Field Communication (NFC)
Page 335: Brother Web Connect
Brother Web Connect Overview • Online Services Used with Brother Web Connect • Set Up Brother Web Connect • Scan and Upload Documents Using Brother Web Connect • Download and Print Documents Using Brother Web Connect • FaxForward to Cloud or E-mail...
Page 336: Brother Web Connect Overview
3. Photos, images, documents and other files 4. Web Service To use Brother Web Connect, your Brother machine must be connected to a network that has access to the Internet, through either a wired or wireless connection. For network setups that use a proxy server, the machine must also be configured to use a proxy server. If you are unsure of your network configuration, check with your network administrator.
Page 337 Mobile/Web Connect > Brother Web Connect > Brother Web Connect Overview > Configure the Proxy Server Settings Using the Machine's Control Panel Configure the Proxy Server Settings Using the Machine's Control Panel If your network uses a proxy server, the following proxy server information must be configured on the machine: •...
Page 338 Mobile/Web Connect > Brother Web Connect > Brother Web Connect Overview > Configure the Proxy Server Settings Using Web Based Management Configure the Proxy Server Settings Using Web Based Management If your network uses a proxy server, the following proxy server information must be configured using Web Based Management: •...
Page 339: Online Services Used With Brother Web Connect
To use Brother Web Connect, you must have an account with the online service you want to use. If you do not already have an account, use a computer to access the service's website and create an account.
Page 340 • Not all services are available in all countries. • For Hong Kong, Taiwan and Korea: Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information • Brother Web Connect...
Page 341: Set Up Brother Web Connect
Set Up Brother Web Connect • Brother Web Connect Setup Overview • Create an Account for Each Online Service Before Using Brother Web Connect • Apply for Brother Web Connect Access • Register an Account on Your Brother Machine for Brother Web Connect •...
Page 342 > Brother Web Connect Setup Overview Brother Web Connect Setup Overview Configure the Brother Web Connect settings using the following procedure (when using Brother CreativeCenter, this procedure is not necessary): Step 1: Create an account with the service you want to use.
Page 343 Related Information • Set Up Brother Web Connect...
Page 344 Connect To use Brother Web Connect to access an online service, you must have an account with that online service. If you do not already have an account, use a computer to access the service's website and create an account.
Page 345 24 hours. 5. Close the web browser. Now that you have a Brother Web Connect access ID, you must register this ID on your machine, and then use your machine to access the web service you want to use.
Page 346 Select [Register/Delete]. Press OK. c. Select [Register Account]. Press OK. 3. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press c. 4. Enter the temporary ID using the dial pad. Press OK.
Page 347 Press the service name. 3. If information regarding Brother Web Connect appears, press [OK]. 4. Press [Register/Delete] > [Register Account]. 5. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press [OK].
Page 348 Set Up Brother Web Connect for Brother CreativeCenter Related Models: MFC-J1170DW Brother Web Connect is set up to work with Brother CreativeCenter automatically. No configuration is needed to create the calendars, business cards, posters and greeting cards available at https://www.creativecenter.brother/.
Page 349: Scan And Upload Documents Using Brother Web Connect
If information regarding the Internet connection appears on the machine's LCD, read the information and press c. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press c. 3. Press a or b to select the following: a.
Page 350 7. Follow the on-screen instructions to complete this operation. Related Information • Brother Web Connect...
Page 351: Download And Print Documents Using Brother Web Connect
To download other users’ documents, you must have access privileges to view the corresponding albums or documents. For Hong Kong, Taiwan and Korea: Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information •...
Page 352 If information regarding the Internet connection appears on the machine's LCD, read the information and press c. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press c. 2. Press a or b to select the following: a.
Page 353 (you can select up to 10 documents). 7. When finished, press [OK]. 8. Follow the on-screen instructions to complete this operation. Related Information • Download and Print Documents Using Brother Web Connect Related Topics: • Download and Print Brother CreativeCenter Templates...
Page 354 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [Print "CreativeCenter" Templates].
Page 355: Faxforward To Cloud Or E-Mail
Home > Mobile/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail FaxForward to Cloud or E-mail Related Models: MFC-J1170DW • Use the FaxForward to Cloud feature to automatically forward incoming faxes to your accounts with the available online services.
Page 356 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 357 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 358: Airprint
Home > Mobile/Web Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint • Scan Using AirPrint (macOS) • Send a Fax Using AirPrint (macOS)
Page 359: Airprint Overview
Home > Mobile/Web Connect > AirPrint > AirPrint Overview AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver.
Page 360: Before Using Airprint (Macos)
Home > Mobile/Web Connect > AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Before printing using macOS, add your machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple menu. 2. Click Printers & Scanners. 3.
Page 361: Print Using Airprint
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod touch • Print Using AirPrint (macOS)
Page 362 Home > Mobile/Web Connect > AirPrint > Print Using AirPrint > Print from iPad, iPhone, or iPod touch Print from iPad, iPhone, or iPod touch The procedure used to print may vary by application. Safari is used in the example below. 1.
Page 363 Home > Mobile/Web Connect > AirPrint > Print Using AirPrint > Print Using AirPrint (macOS) Print Using AirPrint (macOS) The procedure used to print may vary by application. Safari is used in the example below. Before printing, make sure your machine is in the printer list on your Mac computer. 1.
Page 364: Scan Using Airprint (Macos)
Home > Mobile/Web Connect > AirPrint > Scan Using AirPrint (macOS) Scan Using AirPrint (macOS) Before scanning, make sure your machine is in the scanner list on your Mac computer. 1. Load your document. 2. Select System Preferences from the Apple menu. 3.
Page 365: Send A Fax Using Airprint (Macos)
2. On your Mac computer, open the file that you want to send as a fax. 3. Click the File menu, and then select Print. 4. Click the Printer pop-up menu, and then select Brother XXX-XXXX - Fax (where XXX-XXXX is the name of your model).
Page 366: Mopria ® Print Service
® Home > Mobile/Web Connect > Mopria Print Service ® Mopria Print Service ® ™ Mopria Print Service is a print feature on Android mobile devices developed by ® the Mopria Alliance. With this service, you can connect to the same network as your machine and print without additional setup.
Page 367: Brother Mobile Connect
• For all iOS or iPadOS supported devices including iPhone, iPad, and iPod touch Brother Mobile Connect allows you to use your Brother machine's features directly from your iOS or iPadOS device. Download and install Brother Mobile Connect from the App Store.
Page 368: Print With Near-Field Communication (Nfc)
NFC-enabled, you can print data (photos, PDF files, and text files) from the device by touching it to the NFC symbol on the machine's control panel. ™ You must download and install Brother Mobile Connect to your Android device to use this feature. Related Information •...
Page 369: Brother Iprint&Scan For Windows And Mac
Home > Brother iPrint&Scan for Windows and Mac Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview for Windows and Mac...
Page 370: Brother Iprint&Scan Overview For Windows And Mac
Brother iPrint&Scan Overview for Windows and Mac Use Brother iPrint&Scan for Windows and Mac to print and scan from your computer. The following screen shows an example of Brother iPrint&Scan for Windows. The actual screen may differ depending on the version of the application.
Page 371: Troubleshooting
You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs and troubleshooting tips: 1. Visit support.brother.com. 2. Click FAQs & Troubleshooting and search for your model name. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
Page 372: Error And Maintenance Messages
NFC symbol on the control panel and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) ™ Make sure the NFC settings of both your Brother machine and your Android device are set to On. •...
Page 373 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are not using Genuine Brother ink, Use a new Genuine Brother Ink Cartridge. the machine may not detect the ink If the error is not cleared, call Brother cartridge.
Page 374 Error Message Cause Action • Move your Brother machine and the mobile device to an obstruction-free area. • If you are using the PIN Method of WPS, make sure you have entered the correct PIN. Cover is Open. The scanner cover is not locked in the Lift the scanner cover and then close it closed position.
Page 375 Cause Action off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.
Page 376 Cause Action • Move the mobile device closer to your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are manually configuring the Wi- Fi Direct network, make sure you have entered the correct password.
Page 377 Wi-Fi Direct Brother machine and another mobile connected using Wi-Fi network when the Brother machine is the device has shut down, try to configure the Direct. Group Owner. Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.
Page 378 An ink cartridge is not installed correctly. See Related Information: Replace the Ink Cartridges. If you are not using Genuine Brother ink, Use a new Genuine Brother Ink Cartridge. the machine may not detect the ink If the error is not cleared, call Brother cartridge.
Page 379 Ink Absorber NearFull The ink absorber box is nearly full. The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. • The ink absorber box absorbs the small amount of ink emitted during print head cleaning.
Page 380 The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.
Page 381 No Device When configuring the Wi-Fi Direct • Make sure your machine and mobile network, the Brother machine cannot find device are in the Wi-Fi Direct mode. No device found. your mobile device. • Move the mobile device closer to your Brother machine.
Page 382 Error Message Cause Action See Related Information: Print a Fax Stored in the Machine's Memory. Out of Memory The machine's memory is full. If a fax-sending or copy operation is in progress: • Press or Quit and wait until the other operations that are in progress finish, and then try again.
Page 383 Related Information • Troubleshooting • Transfer Your Faxes or Fax Journal Report • Error Messages When Using the Brother Web Connect Feature Related Topics: • Touchscreen LCD Overview • Print the Network Configuration Report • Replace the Ink Cartridges •...
Page 384 • Change the Paper Size and Paper Type • Print Settings (Windows) • Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front) • Paper is Jammed in the Front of the Machine (Jam Front) • Paper is Jammed in the Back of the Machine (Jam Rear) •...
Page 385: Transfer Your Faxes Or Fax Journal Report
Home > Troubleshooting > Error and Maintenance Messages > Transfer Your Faxes or Fax Journal Report Transfer Your Faxes or Fax Journal Report If the LCD shows: • [Cannot Clean XX] • [Cannot Initialize XX] • [Cannot Start XX] • [Cannot Print XX] •...
Page 386 > Transfer Faxes to Another Fax Machine Transfer Faxes to Another Fax Machine If you have not set up your Station ID, you cannot enter Fax Transfer mode. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Stop/Exit to clear the error temporarily.
Page 387 >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Stop/Exit to clear the error temporarily. 2. Make sure you have installed the Brother software and drivers on your computer, and then turn on PC-FAX Receive on the computer. 3. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected).
Page 388 > Transfer the Fax Journal Report to Another Fax Machine Transfer the Fax Journal Report to Another Fax Machine If you have not set up your Station ID, you cannot enter fax transfer mode. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Stop/Exit to clear the error temporarily.
Page 389: Error Messages When Using The Brother Web Connect Feature
Web Connect Feature Error Messages When Using the Brother Web Connect Feature Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the chart. You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page at support.brother.com.
Page 390 The temporary ID that was entered is Enter the correct temporary ID. incorrect. The temporary ID that was entered Apply for Brother Web Connect has expired. A temporary ID is valid access again and receive a new for 24 hours.
Page 391: Document Jams
Home > Troubleshooting > Document Jams Document Jams • Document is Jammed in the Top of the ADF Unit • Document is Jammed inside the ADF Unit • Remove Paper Scraps Jammed in the ADF • Error and Maintenance Messages...
Page 392: Document Is Jammed In The Top Of The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit Document is Jammed in the Top of the ADF Unit 1. Remove any paper from the ADF that is not jammed. 2. Open the ADF cover. 3.
Page 393: Document Is Jammed Inside The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed inside the ADF Unit Document is Jammed inside the ADF Unit 1. Remove any paper from the ADF that is not jammed. 2. Lift the document cover. 3. Pull the jammed document out to the left. 4.
Page 394: Remove Paper Scraps Jammed In The Adf
Home > Troubleshooting > Document Jams > Remove Paper Scraps Jammed in the ADF Remove Paper Scraps Jammed in the ADF 1. Lift the document cover. 2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 3.
Page 395: Printer Jam Or Paper Jam
Home > Troubleshooting > Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front) • Paper is Jammed in the Front of the Machine (Jam Front) •...
Page 396: Paper Is Jammed Inside And In The Front Of The Machine (Jam Inside/Front)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J1010DW/MFC-J1012DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 397 6. Slowly pull the jammed paper (1) out of the machine. IMPORTANT • DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine. •...
Page 398 • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to remove the paper. Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head. •...
Page 399 If your LCD error message was [Repeat Jam Inside/Front] or [Repeat Jam], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 400 10. Reconnect the power cord. Related Information • Printer Jam or Paper Jam Related Topics: • Error and Maintenance Messages...
Page 401: Paper Is Jammed In The Front Of The Machine (Jam Front)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J1010DW/MFC-J1012DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 402 If your LCD error message was [Repeat Jam Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 403 7. Reconnect the power cord. Related Information • Printer Jam or Paper Jam Related Topics: • Error and Maintenance Messages...
Page 404: Paper Is Jammed In The Back Of The Machine (Jam Rear)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J1010DW/MFC-J1012DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 405 6. Close the Jam Clear Cover. Make sure the cover is closed completely. 7. Slowly push the paper tray completely into the machine. 8. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 9.
Page 406: If You Are Having Difficulty With Your Machine
If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
Page 407: Paper Handling And Printing Problems
Click (Start) > Control Panel > Hardware and Sound > Printers. Right- click Brother XXX-XXXX Printer (where XXX-XXXX is the name of your model). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.
Page 408 Difficulties Suggestions One or more ink cartridges have reached the end of their life. See Related Information: Replace the Ink Cartridges. If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows: •...
Page 409 • The ink cartridge may not have been stored correctly before use. Make sure you are using Genuine Brother Ink. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Make sure you are using one of the recommended types of paper.
Page 410 See Related Information: Acceptable Print Media. Make sure the printing surface is face down in the paper tray. Make sure you are using Genuine Brother Ink. If you are using photo paper, make sure the glossy side of the photo paper is face down in the tray and you have set the correct paper type.
Page 411 Difficulties Suggestions If the paper tray is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.
Page 412 • Change the Paper Size and Paper Type • Acceptable Print Media • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Check the Print Alignment from Your Brother Machine •...
Page 413: Telephone And Fax Problems
For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error...
Page 414 Related Information: Distinctive Ring. • If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will receive faxes automatically and produce a pseudo/double-ring to alert you to answer voice calls.
Page 415 If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. See Related Information: Connect an External TAD.
Page 416 Difficulties Suggestions (MFC-J1170DW) To free up extra memory, you can turn off Fax Storage, print fax messages in memory or cancel a delayed fax. If the problem continues, ask the telephone company to check your telephone line. (MFC-J1170DW)See Related Information: Turn Off Memory Receive. See Related Information: Print a Fax Stored in the Machine's Memory.
Page 417 Problems > Set Dial Tone Detection Set Dial Tone Detection Setting the Dial Tone to [Detection] will shorten the Dial Tone detect pause. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 418 Correction Mode (ECM), except for color fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to [Basic(for VoIP)].
Page 419: Other Problems
Results. Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear Make sure the Brother TWAIN or WIA driver is selected as the primary source in when starting to scan. (Windows) ™ ™ your scanning application. For example, in Nuance PaperPort 14SE, click Desktop >...
Page 420 Difficulties Suggestions “The device is busy.” appears on Make sure there is no error message on the machine's display. the computer screen. Related Information • If You Are Having Difficulty with Your Machine Related Topics: • Troubleshooting • Clean the Scanner •...
Page 421: Network Problems
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems Network Problems • Use the Network Connection Repair Tool (Windows) • Check Your Machine's Network Settings • If You Are Having Difficulty with Your Machine's Network •...
Page 422 Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. Make sure your machine is turned on and is connected to the same network as your computer.
Page 423 Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Check Your Machine's Network Settings Check Your Machine's Network Settings • Print the Network Configuration Report • Change Machine Settings Using Web Based Management...
Page 424 If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com. >> I Cannot Complete the Wireless Network Setup Configuration >>...
Page 425 Wi-Fi Direct settings again. Brother machine still cannot • If you are using your Brother machine as a client, confirm how complete the Wi-Fi Direct many devices are allowed in the current Wi-Fi Direct network, configuration.
Page 426 Verify that both the IP addresses and Subnet Masks of your IP address. computer and the Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.
Page 427 If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the drivers (Windows) and the Brother software and reinstall the latest version of both.
Page 428 > Check Network Devices Using the Ping Command Check Network Devices Using the Ping Command Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network is operating correctly. >> Configure the IP Address on your computer (Windows) >>...
Page 429: Airprint Problems
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > AirPrint Problems AirPrint Problems Difficulty Suggestions My machine is not displayed in the printer list. Make sure your machine is turned on. Confirm the network settings. Move the mobile device closer to the wireless access point/router, or to your machine.
Page 430: Check The Machine Information
Troubleshooting > Check the Machine Information Check the Machine Information Follow these instructions to check your machine's serial number, firmware version, and firmware update. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to select [Machine Info.]. Press OK.
Page 431: Reset Your Machine
When you reset the machine, your faxes that are stored in the machine's memory may be deleted. Before you reset the machine, you can transfer your faxes to your computer or another fax machine so you will not lose any important messages. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 432: Reset Functions Overview
Reset Functions Overview IMPORTANT (MFC-J1010DW/MFC-J1012DW) When you reset the machine, your faxes that are stored in the machine's memory may be deleted. Before you reset the machine, you can transfer your faxes to your computer or another fax machine so you will not lose any important messages.
Page 433: Routine Maintenance
Home > Routine Maintenance Routine Maintenance • Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Correct the Paper Feed to Clear Vertical Lines • Change the Print Options to Improve Your Print Results •...
Page 434: Replace The Ink Cartridges
Replace the Ink Cartridges Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four ink cartridges. When the machine detects that an ink cartridge is running out of ink, the machine will display a message.
Page 435 3. Open the new ink cartridge bag for the color indicated on the LCD, and take out the ink cartridge. IMPORTANT • DO NOT touch the ink cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.
Page 436 IMPORTANT • DO NOT shake the ink cartridges. If ink stains your skin or clothing, wash with soap or detergent at once. • DO NOT remove ink cartridges if you do not need to replace them; otherwise, the machine will not know the ink quantity left in the cartridge.
Page 437: Clean Your Brother Machine
> Clean Your Brother Machine Clean Your Brother Machine • Clean the Scanner • Clean the Print Head from Your Brother Machine • Clean the Print Head Using Web Based Management • Clean the Print Head from Your Computer (Windows) •...
Page 438: Clean The Scanner
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Scanner Clean the Scanner 1. Unplug the machine from the AC power outlet. 2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with water.
Page 439 • Other Problems...
Page 440: Clean The Print Head From Your Brother Machine
The machine cleans the print head. • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
Page 441 Related Topics: • Paper Handling and Printing Problems • Clean the Print Head from Your Computer (Windows) • Clean the Print Head Using Web Based Management...
Page 442: Clean The Print Head Using Web Based Management
(Windows) You can also clean the print head using the printer driver. Related Information • Clean Your Brother Machine Related Topics: • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Access Web Based Management...
Page 443: Clean The Print Head From Your Computer (Windows)
Click (Start) > Control Panel > Hardware and Sound > Printers. 2. Right-click the Brother XXX-XXXX Printer icon (where XXX-XXXX is the name of your model), and then select Printing preferences. If printer driver options appear, select your printer driver.
Page 444 • Clean the Print Head Using Web Based Management...
Page 445: Clean The Machine's Lcd
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's LCD Clean the Machine's LCD IMPORTANT DO NOT use liquid cleaners (including ethanol). 1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds before the power goes off.
Page 446: Clean The Outside Of The Machine
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine Clean the Outside of the Machine IMPORTANT • Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
Page 447: Clean The Machine's Printer Platen
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's Printer Platen Clean the Machine's Printer Platen WARNING Be sure to unplug the machine from the AC power outlet before cleaning the printer platen to avoid an electrical shock.
Page 448: Clean The Paper Feed Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.
Page 449: Clean The Base Pad
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Base Pad Clean the Base Pad Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.
Page 450: Clean The Paper Pick-Up Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the AC power outlet.
Page 451: Check Your Brother Machine
Routine Maintenance > Check Your Brother Machine Check Your Brother Machine • Check the Print Quality • Check the Print Alignment from Your Brother Machine • Check the Ink Volume (Page Gauge) • Monitor Machine Status from Your Computer (Windows) •...
Page 452: Check The Print Quality
Home > Routine Maintenance > Check Your Brother Machine > Check the Print Quality Check the Print Quality If faded or streaked colors and text appear or if text is missing on your printouts, the print head nozzles may be clogged.
Page 453 When a print head nozzle is clogged, the printed sample looks like this: After the print head nozzle is cleaned, the horizontal lines are gone: MFC-J1170DW 1. Press [Ink] > [Improve Print Quality] > [Check Print Quality]. 2. Press [Start]. The machine prints the check sheet.
Page 454 When a print head nozzle is clogged, the printed sample looks like this: After the print head nozzle is cleaned, the lines are gone: Related Information • Check Your Brother Machine Related Topics: • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine...
Page 455: Check The Print Alignment From Your Brother Machine
Check Your Brother Machine > Check the Print Alignment from Your Brother Machine Check the Print Alignment from Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. >> MFC-J1010DW/MFC-J1012DW >>...
Page 456 When the print alignment is not adjusted correctly, text looks blurry or crooked, like this: After the print alignment is adjusted correctly, text looks like this: Related Information • Check Your Brother Machine Related Topics: • Paper Handling and Printing Problems...
Page 457: Check The Ink Volume
Home > Routine Maintenance > Check Your Brother Machine > Check the Ink Volume (Page Gauge) Check the Ink Volume (Page Gauge) Although an ink volume icon appears on the machine's LCD, you can view a larger graph that displays the approximate ink remaining in each cartridge.
Page 458 For detailed information about the measuring methods used for the approximate yields, visit support.brother.com/yield. Related Information • Check Your Brother Machine Related Topics: • Touchscreen LCD Overview • Settings Screen Overview • Print a Document (Windows) • Monitor Machine Status from Your Computer (Windows) • Monitor Machine Status Using Brother iPrint&Scan (Windows/Mac)
Page 459: Monitor Machine Status From Your Computer (Windows)
Double-click the icon in the task tray. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting button to access the troubleshooting website.
Page 460 You can also check the ink amount using Web Based Management. Related Information • Check Your Brother Machine • Status Monitor Indicators and What They Mean (Windows) • Turn Off the Show Status Monitor Feature (Windows) • Turn Off the Status Monitor (Windows) Related Topics: •...
Page 461 > Status Monitor Indicators and What They Mean (Windows) Status Monitor Indicators and What They Mean (Windows) When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition.
Page 462 The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and then click Options. The Options window appears.
Page 463 Computer (Windows) > Turn Off the Status Monitor (Windows) Turn Off the Status Monitor (Windows) 1. Right-click the (Brother Status Monitor) icon or window, and then select Exit. 2. Click OK. Related Information • Monitor Machine Status from Your Computer (Windows)
Page 464: Monitor Machine Status Using Brother Iprint&Scan (Windows/Mac)
In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 465 The remaining ink amount is approximate and may differ from the actual amount of remaining ink. • You can also check the remaining ink amount using Web Based Management. Related Information • Check Your Brother Machine Related Topics: • Check the Ink Volume (Page Gauge)
Page 466: Correct The Paper Feed To Clear Vertical Lines
> Correct the Paper Feed to Clear Vertical Lines Correct the Paper Feed to Clear Vertical Lines Adjust the paper feed to reduce vertical lines. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW Before adjusting the print alignment, complete a print quality check first by pressing (Ink), a or b to select [Impr.
Page 467: Change The Print Options To Improve Your Print Results
Change the Print Options to Improve Your Print Results If your printouts do not look the way you expect, change the print settings on your Brother machine to improve printout quality. Print speed may be slower when using these settings.
Page 468: Pack And Ship Your Machine
Home > Routine Maintenance > Pack and Ship Your Machine Pack and Ship Your Machine • When you transport the machine, use the packing materials that came with your machine. Do not tip or turn the product upside down. If you do not pack the machine correctly, any damage that may occur in transit may not be covered by your warranty.
Page 469 • If you are not able to find the orange protective part, ship the machine without it. DO NOT leave the ink cartridges in the machine during shipping. 9. Wrap the machine in the bag. 10. Pack the machine in the original carton with the original packing material as shown below. Do not pack the used ink cartridge in the carton.
Page 470 If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange” machine. 11. Close the carton and tape it shut. Related Information •...
Page 471: Machine Settings
Home > Machine Settings Machine Settings Customize settings and features to make your machine a more efficient work tool. • Change Machine Settings from the Control Panel • Change Machine Settings Using Web Based Management...
Page 472: Change Machine Settings From The Control Panel
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • In the Event of Power Failure (Memory Storage) • General Settings • Save Your Favorite Settings as a Shortcut • Print Reports •...
Page 473: In The Event Of Power Failure (Memory Storage)
Your menu settings are stored permanently and will not be lost. • Temporary settings (for example: Contrast and Overseas Mode) are lost. • (MFC-J1010DW/MFC-J1012DW) The date and time is retained for approximately 24 hours. • (MFC-J1170DW) Other fax jobs in the machine's memory will not be lost. Related Information •...
Page 474: General Settings
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Adjust the Machine Volume • Change for Daylight Saving Time Automatically • Set Sleep Mode Countdown • Set the Machine to Power Off Automatically •...
Page 475 Change Machine Settings from the Control Panel > General Settings > Adjust the Machine Volume Adjust the Machine Volume >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [General Setup]. Press OK.
Page 476 It will reset itself forward one hour in the spring, and backward one hour in the fall. Make sure you have set the correct date and time in the [Date & Time] setting. This feature is available only in the USA and Canada. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 477 • The timer will restart if any operation is carried out on the machine, such as receiving a fax or a print job. • The factory setting is five minutes. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 478 The machine does not power off automatically when: • Fax jobs are stored in the machine's memory. (MFC-J1010DW/MFC-J1012DW) • An error prevents the Fax Journal report from printing. (MFC-J1010DW/MFC-J1012DW) • The machine is connected to a telephone line. • The machine is connected to a wired network. (MFC-J1170DW) •...
Page 479 Set the Date and Time The LCD displays the date and time. If they are not current, re-enter them. You can add the date and time to each fax you send by setting your Station ID. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 480 (For example, enter 19:45 for 7:45 PM.) 11. Press Related Information • General Settings Related Topics: • Set Your Station ID...
Page 481 Central Time Zone UTC - 6:00 Eastern Time Zone UTC - 5:00 Atlantic Time Zone UTC - 4:00 >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [Initial Setup]. Press OK.
Page 482 > Adjust the LCD Backlight Brightness Adjust the LCD Backlight Brightness If you are having difficulty reading the LCD, changing the brightness setting may help. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 483 > Change How Long the LCD Backlight Stays On Change How Long the LCD Backlight Stays On Set how long the LCD backlight stays on. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 484 To program this information into the fax machine, see Set the date and time and Set your Station ID. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1.
Page 485 Related Information • General Settings Related Topics: • Transfer Faxes to Another Fax Machine • Transfer the Fax Journal Report to Another Fax Machine • Enter Text on Your Brother Machine • Set the Date and Time...
Page 486 Set Tone or Pulse Dialing Mode Your machine is set for a Tone dialing service. If you have a Pulse dialing (rotary) service, you must change the dialing mode. This feature is not available in some countries. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings.
Page 487 The factory setting is [Off]. • When the Quiet Mode setting is turned on, appears on the Home screen. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [General Setup]. Press OK.
Page 488 Language Displayed on the LCD Change the Language Displayed on the LCD Change the LCD language if needed. This feature is not available in some countries. >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a.
Page 489 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change the Keyboard Setting Change the Keyboard Setting Related Models: MFC-J1170DW You can choose the type of keyboard for the LCD. 1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings]. 2.
Page 490: Save Your Favorite Settings As A Shortcut
Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favorite Settings as a Shortcut Save Your Favorite Settings as a Shortcut Related Models: MFC-J1170DW • Add Shortcuts • Change or Delete Shortcuts...
Page 491 Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favorite Settings as a Shortcut > Add Shortcuts Add Shortcuts Related Models: MFC-J1170DW You can add the Fax, Copy, Scan, Web Connect and Apps settings you use most frequently by saving them as your Shortcuts.
Page 492 When changing Fax or Scan Shortcuts, you will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Save Your Favorite Settings as a Shortcut Related Topics: • Enter Text on Your Brother Machine...
Page 493: Print Reports
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports Print Reports • Reports • Print a Report • Fax Reports • Telephone and Fax Problems...
Page 494 (MFC-J1170DW) The Caller ID History report prints a list of the available Caller ID information for the last 30 received faxes and telephone calls. (MFC-J1010DW/MFC-J1012DW) The Caller ID History report prints a list of the available Caller ID information for the last 20 received faxes and telephone calls.
Page 495 Change Machine Settings from the Control Panel > Print Reports > Print a Report Print a Report >> MFC-J1010DW/MFC-J1012DW >> MFC-J1170DW MFC-J1010DW/MFC-J1012DW 1. Press Settings. 2. Press a or b to make your selections: a. Select [Print Reports]. Press OK.
Page 496: Settings And Features Tables
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables Settings and Features Tables • Settings Tables (1.8" Color LCD) • Features Tables (1.8" Color LCD) • Settings Tables (2.7" Touchscreen models) • Features Tables (2.7"...
Page 497 > Settings and Features Tables > Settings Tables (1.8" Color LCD) Settings Tables (1.8" Color LCD) Related Models: MFC-J1010DW/MFC-J1012DW These tables will help you understand your machine's menu selections and options. Settings > [General Setup] Level 3 Level 4 Level 5...
Page 498 Settings > [Ink] Level 3 Level 4 Descriptions Ink Volume Check the available ink volume. Remaining Pages Check the approximate number of remaining pages that can be printed with the currently installed cartridges. Ink Cartridge Model - Check your ink cartridge numbers. Ink Cartridge Check - View your ink cartridge information.
Page 499 Level 3 Level 4 Level 5 Descriptions WLAN(Wi-Fi) TCP/IP BOOT Method Select the Boot method that best suits your needs. IP Address Enter the IP address. Subnet Mask Enter the Subnet mask. Gateway Enter the Gateway address. Node Name Enter the Node name. WINS Select the WINS configuration mode.
Page 500 Level 3 Level 4 Level 5 Descriptions Web Connect Proxy Settings Proxy Connection Change the Web connection settings. Settings Address Port User Name Password Network Reset Restore all network settings back to the factory settings. Settings > [Print Reports] Level 3 Descriptions Transmission Print a Transmission Verification Report for your last transmission.
Page 501 Level 3 Level 4 Descriptions (Available only for some countries.) Fax Auto Redial Set the machine to redial the last fax number if the fax did not go through because the line was busy. Dial Tone Shorten the dial tone detect pause. Compatibility Adjust the equalization for transmission difficulties.
Page 502 Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (1.8" Color LCD) Features Tables (1.8" Color LCD) Related Models: MFC-J1010DW/MFC-J1012DW Level 3 Level 4 Descriptions Fax Resolution Set the resolution for outgoing faxes. Contrast Adjust the contrast.
Page 503 Set New Default Save your settings as the default. Factory Reset Restore all settings back to the factory settings. Level 1 Level 2 Level 3 Descriptions Connect the Brother machine to an Internet service. (Ink) Level 2 Level 3 Descriptions Ink Volume Check the available ink volume.
Page 504 (Address Book) Level 2 Descriptions Search Dial by pressing only a few buttons. Set Speed Dial Store Speed Dial numbers, so you can dial by pressing only a few buttons. Setup Groups Set up Group numbers for broadcasting. Change Change Address Book numbers. Delete Delete Address Book numbers.
Page 505 Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables > Settings Tables (2.7" Touchscreen models) Settings Tables (2.7" Touchscreen models) Related Models: MFC-J1170DW These tables will help you understand your machine's menu selections and options. >>...
Page 506 Level 3 Level 4 Level 5 Descriptions Maintenance Ink Cartridge Check your ink cartridge numbers. Model Print Options Reduce Reduce smudging on the paper or paper jams Smudging during printing. Enhance Print Improve print quality and reduce blurriness. Ink Cartridge View your ink cartridge information.
Page 507 [Fax] [All Settings] > [Fax] Level 3 Level 4 Level 5 Descriptions Setup Receive Ring Delay Set the number of rings before the machine answers in Fax Only or Fax/Tel mode. Receive Mode Select the Receive Mode that best suits your needs. F/T Ring Time Set the length of the pseudo/double-ring time in Fax/Tel mode.
Page 508 [Network] [All Settings] > [Network] Level 3 Level 4 Level 5 Level 6 Descriptions Wired LAN TCP/IP BOOT Method Select the Boot method that best suits your needs. IP Address Enter the IP address. Subnet Mask Enter the Subnet mask. Gateway Enter the Gateway address.
Page 509 I/F Enable Turn the Wi-Fi Direct connection on or off. Turn the NFC function on or off. Message from Message from Display messages and notifications from Brother Brother Brother. Status Web Connect Proxy Settings Proxy Connection - Change the Web connection settings.
Page 510 Level 3 Descriptions Fax Journal Print a list of information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings Print a list of your settings. Network Configuration Print a list of your Network settings. WLAN Report Print the wireless LAN connection results.
Page 511 Level 3 Level 4 Descriptions Reset Network Restore all network settings back to the factory settings. Address Book & Erase all stored phone numbers and fax settings. All Settings Restore all the machine's settings back to the factory settings. Local Language Change your LCD language.
Page 512 Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (2.7" Touchscreen models) Features Tables (2.7" Touchscreen models) Related Models: MFC-J1170DW >> [Fax] >> [Copy] >> [Scan] >> [Web] >> [Apps] >>...
Page 513 Level 3 Level 4 Level 5 Descriptions Broadcasting Add Number Send the same fax message to more than one fax number. (Options) Preview Preview a fax message before you send it. Color Setting Set whether faxes are sent in black and white or color. Delayed Fax Delayed Fax Set the time of day the delayed faxes will be sent.
Page 514 Level 3 Level 4 Level 5 Level 6 Descriptions Sending Call History Caller ID Apply Select a number from the Caller ID History Faxes History and then send a fax to it, add it to the Edit Address Book, or delete it. Fax Resolution Set the resolution for outgoing faxes.
Page 515 Level 3 Level 4 Level 5 Level 6 Descriptions Address Edit Store Address Book numbers, set up Group Book numbers for Broadcasting, and change and delete Address Book numbers. (Select Address Apply Start sending a fax using the Address Book. Book) Call Redial...
Page 516 Connect the Brother machine to an Internet service. [Apps] Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service. [Download Software] Level 1 Descriptions Download Software Displays information about downloading and installing software for mobile devices and...
Page 517 PC(Image) Scan photos or graphics into your graphics applications. to PC(E-mail) Send a scanned document as an email attachment. Connect the Brother machine to an Internet service. Apps Connect the Brother machine to the Brother Apps service. This list appears when each Shortcut Rename Change the shortcut name.
Page 518 Wi-Fi Setup Level 2 Descriptions Find Wi-Fi Network Configure your wireless network settings manually. WPS/Push Button Configure your wireless network settings using the one-button push method. Recover WLAN Reset and restart your wireless network. Related Information • Settings and Features Tables...
Page 519: Change Machine Settings Using Web Based Management
Home > Machine Settings > Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). •...
Page 520: What Is Web Based Management
Home > Machine Settings > Change Machine Settings Using Web Based Management > What is Web Based Management? What is Web Based Management? Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).
Page 521: Access Web Based Management
To avoid displaying the warning dialog box, you can install a self-signed certificate to use SSL/TLS communication. For more detailed information, see Related Information. >> Start from Your Web Browser >> Start from Brother iPrint&Scan (Windows/Mac) >> Start from Brother Utilities (Windows) >> Start from Brother Mobile Connect Start from Your Web Browser 1.
Page 522 In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.
Page 523: Set Or Change A Login Password For Web Based Management
Home > Machine Settings > Change Machine Settings Using Web Based Management > Set or Change a Login Password for Web Based Management Set or Change a Login Password for Web Based Management The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd".
Page 524: Set Up Your Machine's Address Book Using Web Based Management
Home > Machine Settings > Change Machine Settings Using Web Based Management > Set Up Your Machine's Address Book Using Web Based Management Set Up Your Machine's Address Book Using Web Based Management • We recommend using the HTTPS security protocol when configuring settings using Web Based Management.
Page 525: Appendix
Home > Appendix Appendix • Specifications • Supply Specifications • Brother Help and Customer Support...
Page 526: Specifications
General Specifications Printer Type Inkjet Print Head Black Piezo with 210 nozzles x 1 Color Piezo with 70 nozzles x 3 (MFC-J1010DW/MFC-J1012DW) Piezo with 210 nozzles x 3 (MFC-J1170DW) Memory Capacity 128 MB Liquid Crystal Display (LCD) • MFC-J1010DW/MFC-J1012DW 1.8 in. (44.9 mm) TFT Color LCD •...
Page 527 Dimensions • MFC-J1010DW/MFC-J1012DW 6.8 in. (172 mm) 15.7 in. (400 mm) 18.7 in. (476 mm) 13.5 in. (343 mm) • MFC-J1170DW 6.8 in. (172 mm) 15.7 in. (400 mm) 18.7 in. (476 mm) 13.5 in. (343 mm) Weights • MFC-J1010DW 17.9 lb (8.1 kg)
Page 528 (Horizontal) Resolution Standard: (Vertical) 98 dpi (Black) 196 dpi (Color) Fine: 196 dpi (Black) 196 dpi (Color) Superfine: 392 dpi (Black) Photo: 196 dpi (Black) Address Book 40 numbers (MFC-J1010DW/MFC-J1012DW) 100 names x 2 numbers (MFC-J1170DW) Groups Up to 6...
Page 529 MFC-J1010DW/MFC-J1012DW: Up to 170 pages MFC-J1170DW: Up to 200 pages Out of Paper Reception MFC-J1010DW/MFC-J1012DW: Up to 170 pages MFC-J1170DW: Up to 200 pages ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code).
Page 530 Automatic 2-sided Paper Type Plain Paper, Recycled Paper Paper Size Letter, A4, Executive, A5 Print Speed See your model's page on your local Brother website. When printing on Letter size paper. When the Borderless feature is set to On. Interface Specifications Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
Page 531 Scanning v10.15.x macOS v11 Third party USB ports are not supported. MFC-J1170DW only For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. ™ ™ Nuance PaperPort 14SE supports Windows 7 SP1, Windows 8.1, Windows 10 Home, Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise.
Page 532: Supply Specifications
Black, Yellow, Cyan and Magenta - Approximately 200 pages What is Innobella? Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
Page 533: Brother Help And Customer Support
For the location of a Brother authorized service center, visit www.brother.ca/support. Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother.
Page 534 Related Information • Appendix...
Page 535 Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 USA/CAN Version 0...

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