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10. Help
Problem
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
I cannot hear a dial tone.
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
The MRedialN or MPauseN
button does not function
properly.
I cannot receive a fax
document on the computer.
I cannot display a received fax
document on the web
browser (KX-MB2030 only).
I cannot erase a received fax
document on the web
browser (KX-MB2030 only).
84
Cause & Solution
R You must set remote fax activation to ON (feature #434 on page 62)
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 62).
R The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 17).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The mains lead or telephone line cord is not connected. Check the
connections (page 17).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
R The ringer volume is turned OFF. Adjust it (page 21).
R FAX ONLY mode is set (page 47). Tell the other party the number is only
used for faxes.
R If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 63)
– Computer setting for the PC fax reception (feature #443 on page 24)
R Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 52)
– Web fax preview access code (feature #450 on page 52)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
R View, print or save a received fax document before erasing (page 52).
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