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questions and answers
Issues
Washing
machine cannot
start up
Door cannot be
• Machine's safety protection
opened
• NTC is damaged and
Heating fault
• The connection between
Water leakage
• Drain pipe in the room is
• The inlet pipe is not
Water is
overflowed from
the bottom of the
• Outlet hose has water
machine
• Power is disconnected.
Indicator or
• PC board has problems.
display does not
• Harness has connection
light
Detergent
• Washing powder
residues in the
box
• The clothes are too dirty.
Washing effects
• Insufficient detergent
are not good
Abnormal noise
Great vibration
Reasons
design working.
heating pipe is aging.
inlet pipe or outlet hose
and tap or washing
machine is not tight.
blocked.
connected firmly.
leakage.
problem.
is dampened and
agglomerated.
quantity.
Solutions
• Check if the door is closed tightly.
• Check if power plug is inserted well.
• Check if water supply tap is opened.
• Check if Start/Pause button is pressed.
• Check if Power button is pressed.
• Disconnect the power.
• Can normally wash the clothes.
• Only cannot wash with heating.
• Contact the service centre promptly.
• Check and fasten water pipes.
• Clean up outlet hose and ask a specialized
person to repair it when necessary.
• Fix the inlet pipe.
• Replace the drain hose.
• Check if the power is shut down and power
plug is connected correctly.
• If not, please call up service line.
• Clean and wipe the box.
• Use liquid detergents or change detergent.
• Select a proper procedure.
• Add the proper detergent quantity according
to the instructions in detergent package.
• Check if the fixing (bolts) have been
removed.
• Check if it is installed on solid and level
floor.
• Check if there are any metal articles inside.
• Check if the legs in the washing machine
are adjusted level.
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