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12
TROUBLESHOOTING
Let us help you troubleshoot your concern! This section will help you with
common issues. If you need us, visit our website, chat with an agent, or call us.
We may be able to help you avoid a service visit. If you do need service, we
can get that started for you!
Problem
The unit does not
cool.
The unit does not
cool on high
speed.
The water tank is
leaking.
The heater
function does
nothing.
Possible Causes
There is insufficient
water in the tank.
The water pump is not
lowered all the way to
the bottom.
The pump is defective.
The cooling pad is not
sufficiently saturated
with water.
The water tank is
damaged.
The plug may not be
well plugged in to the
outlet.
Heater function is not
activated.
Solution
Check the water level in the
tank and make sure there is
enough water.
Check the water pump to
make sure it is lowered all
the way to the bottom, then
press the evaporative
cooling button.
Contact customer service if
there is an issue with the
water pump.
The cooling pad will be fully
soaked after the unit runs
for 10 minutes.
Contact customer service if
there is an issue with the
water tank.
Check whether the plug is
properly inserted into the
outlet.
Check whether the heater
function is selected.
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