Troubleshooting; The Software Cannot Be Installed Onto Your Computer - Sony MZ-DH10P Hi-MD Music Transfer Version 1 for Mac (User Manual) Operating Instructions

Importing tracks recorded on a Hi-MD Walkman
to your computer
Tracks recorded in LinearPCM, Hi-SP, or Hi-LP on a Macintosh-compatible Hi-MD Walkman
can be imported to a desired location on your computer. When you do this, the audio data is
automatically converted to WAV-format.
1
Insert the disc that contains tracks you want to import into the Hi-MD
Walkman and connect the Hi-MD Walkman to the computer with the
supplied USB cable.
([Hi-MD Music Transfer] icon) and
desktop.
2
Double-click ([Hi-MD Music Transfer] icon).
The main window appears.
3
Select the tracks you want to import.
If you want to select multiple tracks, click the tracks while pressing the [Shift] key.
All tracks on the disc are displayed in the main window. Tracks that cannot be imported
are grayed out and cannot be selected.
4
Drag the selected tracks to the destination.
The progress indicator window appears and the importing process starts.
To disconnect the USB cable or remove the disc from the Hi-MD Walkman
It is important that you follow the steps below when disconnecting the Hi-MD Walkman from the
computer or removing the disc. If you do not, damage to the data may occur.
1
Drag the ([NO NAME] icon) on the desktop to the trash can.
2
Make sure that the operation lamp on the Hi-MD Walkman is not flashing rapidly
or the "REC" indication is not displayed in the display window of the Hi-MD
Walkman.
3
Press  • CANCEL on the Hi-MD Walkman.
Make sure that the operation lamp on the Hi-MD Walkman is off.
"EJECT DISK OK" appears in the display window of the Hi-MD Walkman. Depending on the
conditions, it may take some time until "EJECT DISK OK" appears in the display.
4
Unplug the USB cable from the computer or remove the disc from the Hi-MD
Walkman.
To change track titles
Track titles that appear in the main window can be changed using the computer keyboard.
Click the desired track and type in the title.
Notes
• The following tracks cannot be imported.
— Tracks transferred from a Windows computer using SonicStage or MD Simple Burner.
— Tracks recorded on a non-designated Hi-MD Walkman.
— Tracks recorded in MD mode (SP, LP2, LP4, or MONO).
• When using a Hi-MD Walkman in MD mode, tracks will not appear in the main window.
• Tracks recorded in other mode except LinearPCM, Hi-SP, or Hi-LP cannot be imported.
• ([Hi-MD Music Transfer] icon) will not appear if there is no disc in the Hi-MD Walkman.
• Tracks are displayed in the order that they appear on the disc.
• All controls in the main window are disabled while the progress indicator window is displayed.
• Damage to the data or other problems may occur if your computer changes to sleep mode while the Hi-MD
Walkman is still connected. For this reason, you should disable the sleep function before connecting the Hi-
MD Walkman.
• Make sure not to restart the computer while it is still connected to the Hi-MD Walkman.
• Make sure to place the Hi-MD Walkman at a stable, vibration-free place while importing tracks.
• Make sure not to connect the Hi-MD Walkman to the computer through a USB hub.
• Make sure to format a disc on the Hi-MD Walkman. You cannot format a disc on the Macintosh computer.
• Tracks that were transferred to a Windows computer using SonicStage version 3.1 or older cannot be imported
to a Macintosh computer because such tracks are treated as tracks that were transferred from a Windows
computer.
([NO NAME] icon) appear on the

Troubleshooting

Please refer to the following steps if you encounter a problem while using Hi-MD Music Transfer.
1 Check the symptoms in this "Troubleshooting" section.
2 If the problem cannot be solved after checking this troubleshooting section,
check the following table and then consult your nearest Sony dealer.
Computer
• Manufacturer: Apple Computer, Inc.
• Model:
• Type: Desktop type / Laptop type
Name of operating system:
RAM capacity:
Hard disk drive (containing Hi-MD Music Transfer and audio data)
• Capacity of the drive:
• Free space:
Version of the software: Hi-MD Music Transfer for Mac Ver. 1.0*
Error Message (if one appear):
If an externally connected CD-ROM drive is used
• Manufacturer:
• Model:
• Type: CD-ROM / CD-R/RW / DVD-ROM / Other (
• Type of connection to the computer: PC card / USB / IEEE1394 / Other (
If another device with USB connection is used
• Name of the device (or devices):
* To check the Hi-MD Music Transfer software version, go to the menu and select [Hi-MD Music Transfer]
– [About Hi-MD Music Transfer].

The software cannot be installed onto your computer

Problem Cause/Remedy
The installation was not • You are using an OS that does not support this software.
 See "Providing the required system environment" for more details.
successful.
• All applications are not closed.
 If you start the installation while other programs are running, a
malfunction may occur. This is especially true for programs that
require large amounts of system resources, such as virus-check
software.
• There is not enough hard disk space on your hard disk.
 You need 10 MB or more free space on your hard disk.
The installation appears to • Check for the appearance of an error message beneath the installation
have stopped before it has window.
 If there is no message, the installation is still in progress. Wait a little
completed.
while longer.
Using a Hi-MD Walkman connected to the computer
Problem Cause/Remedy
Your computer does not • The Hi-MD Walkman is not firmly connected with the supplied USB
cable to the computer.
recognize the Hi-MD
 Connect the USB cable firmly.
Walkman.
 Remove and reconnect the Hi-MD Walkman. If the computer still
does not recognize the Hi-MD Walkman, disconnect the cable, restart
the computer, and then make the connection again.
• The anti-virus software is active.
 Close the anti-virus software.
• A disc is not inserted in the Hi-MD Walkman.
 Check if a disc is inserted in the Hi-MD Walkman.
• The software installation failed.
 Disconnect the connected device and install the software again using
the supplied CD-ROM.
• The connections are made through a USB hub.
 Connect the Hi-MD Walkman directly to the USB connector on the
computer.
"RECONNECT USB" • You operated the Hi-MD Walkman or the computer before the Hi-MD
appears in the display Walkman was recognized by the computer.
 Reconnect the Hi-MD Walkman.
window of the Hi-MD
Walkman.
The Hi-MD Walkman • A disc used in MD mode is inserted in the Hi-MD Walkman.
 Insert a disc used in Hi-MD mode.
icon does not appear on
the desktop or in the side • A blank 60/74/80-minute standard disc has been inserted with "Disc
bar of the Finder window. Mode" in the menu of the Hi-MD Walkman set to "MD".
 Set "Disc Mode" to "Hi-MD".
Even though the Hi-MD • It takes time to recognize the software.
 Please wait.
Walkman is connected to
the computer, the display • The other software application is running.
 Reconnect the USB cable after a while. If the computer still does not
on the Hi-MD Walkman
does not indicate it is recognize the Hi-MD Walkman, disconnect the Hi-MD Walkman,
connected. restart the computer, and connect the USB cable again.
Even though your • The USB cable is disconnected.
 Connect the USB cable firmly.
computer recognize the
Hi-MD Walkman, it does • The connections are made through a USB hub.
 Connect the Hi-MD Walkman directly to the USB connector on the
not operate normally.
computer.
Tracks cannot be imported • The disc in the Hi-MD Walkman is in Net MD mode (MD mode).
 Insert a disc in Hi-MD mode into the Hi-MD Walkman.
to the computer.
• Tracks on the disc were recorded on a non-designated Hi-MD Walkman
or in a mode other than LinearPCM, Hi-SP, or Hi-LP.
 You cannot import tracks that were recorded on a non-designated Hi-
MD Walkman or in a mode other than LinearPCM, Hi-SP, or Hi-LP.
• Tracks on the disc were transferred from a Windows computer using
SonicStage or MD Simple Burner.
 Tracks that have been transferred from a Windows computer using
SonicStage or MD Simple Burner cannot be imported to a Macintosh
computer.
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