Motorola One 5G User Manual
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Motorola One 5G User Manual

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  • Page 1 User Guide User Guide...
  • Page 2 Your phone is designed to make it easy for you to access a wide variety of content. For your protection, we want you to be aware that some applications that you enable may involve the location of your phone being shared. For applications available through Cricket, we offer privacy controls that let you decide how an application may use the location of your phone and other phones on your account.

  • Page 3: Table Of Contents

    Contents Connect with Bluetooth wireless Share files with your computer Hot topics Share your data connection Get Started Pay with your phone First look Share files with Nearby Share Insert the SIM and microSD cards Print Power on Sync to the cloud Sign in Cast your screen to a TV Connect to Wi-Fi...

  • Page 4: Hot Topics

    Settings > Help. For FAQs and other phone support, visit www.motorola.com/support. To view the SAR and/or PD values for your phone, visit www.motorola.com/sar. This product meets the applicable national or international RF exposure guidance (SAR guideline) when used normally against your head or, when worn or carried, at a distance of 5 mm from the body.

  • Page 5: Get Started

    Get Started First look Let’s get started. We’ll guide you through startup and tell you a bit about your phone’s features. Proximity Sensor Main Front Camera Earpiece Ultra-wide cricket 11:35 11:35 Front Camera 11:35 Volume Buttons APR 3 TUE SIM & Power Button &...
  • Page 6 Power button & fingerprint sensor Choose from these options: » Power on/off: Press and hold the Power button, then tap Power off. When your phone is off, press and hold the Power button to turn it on. » Sleep/Wake up: To conserve battery power and prevent accidental touches, put the touchscreen to sleep by pressing the Power button.

  • Page 7: Insert The Sim And Microsd Cards

    Insert the SIM and microSD cards To activate phone service, you might need to insert a SIM card, or this may have been done for you. You can also add a microSD card, which is optional and sold separately. Make sure you use the correct size SIM card and don’t cut the SIM card. 1 Insert the SIM tool into the SIM tray hole next to the SIM card tray to pop out the tray.

  • Page 8: Power On

    Power on Press and hold the Power button, then follow the prompts to get started. Power on graphic. Press and hold the Power button until the screen lights up. Sign in If you use Gmail™, you already have a Google™ account—if not, you can create an account during setup.

  • Page 9: Check Your Battery Charge Level

    Check your battery charge level Now is a good time to check if your phone needs to be charged. Swipe down on the home screen to show battery charge level. USB-C Charge phone graphic. Plug in a charger to charge your phone fully. To charge your phone, insert the charging cable that came with your phone into the charging port First look (see...
  • Page 10 » Menus: When you see , , or , you can tap it to open options for the current screen. » Close Keyboard: To close a keyboard, tap Tip: To quickly open Settings, swipe down twice on the status bar and tap System navigation Navigate using either gestures or buttons on the screen.

  • Page 11: Improve Battery Life

    Navigation buttons Find it: Swipe up Settings > System > Gestures > System navigation > 3-button navigation > » Back: Tap Back to go to the previous screen. » Home: Tap Home to return to the home screen. » Recents: Tap Recents to see your recent apps (or browser tabs), and tap an app to reopen it.

  • Page 12: Care For Your Phone

    Care for your phone Tips » When you’re near water, consider using a Bluetooth speaker to listen to music from your phone Connect with Bluetooth wireless. while keeping it safe. For more, see » Hold your phone firmly when using gestures to open the camera or to turn the flashlight on/off. For more, see Gestures.

  • Page 13: Learn The Basics

    Learn the basics Home screen The home screen is what you see when you turn on your phone. From here you can explore apps and more. Note: Software updates may change the look of your home screen. Swipe down for cricket 11:35 notifications and...

  • Page 14: Help & More

    » Settings: To quickly open common settings, swipe the status bar down. To open more settings, swipe the status bar down again and tap » Customization: To personalize your home screen and other features, see Personalize your phone. Help & more Learn even more about your phone and get support.

  • Page 15: Notifications

    Notifications At the top of the screen, icons on the left notify you about new messages or events. If you don’t know what an icon means, swipe the status bar down for details. Tip: Getting too many notifications? Touch and hold a notification to see which app is sending them to you.
  • Page 16 Smart reply See suggestions based on notification content. For example, a text with an address may show Google Maps as an option. To turn off Smart reply, tap Messages > Menu > Settings > Suggestions in chat > Smart Reply. App notifications You may see a notification dot on an app.

  • Page 17: Status Icons

    Status icons Icons at the top right of the screen tell you about phone status: Status Icons Network strength Alarm set Data Saver on Wi-Fi in range/connected Battery Saver on Airplane mode Do not disturb Wi-Fi hotspot on Battery charging/full Learn the basics...

  • Page 18: Volume

    Volume Press the side volume buttons up or down to select a ringer volume and see other controls. Mute the ringer or set phone to vibrate. Slide to increase/decrease volume. Mute the media player. Show all volume controls. Turn on Live Caption. Volume screen.

  • Page 19: Lock Screen

    Lock screen Your touchscreen is on when you need it and off when you don’t. cricket 11:35 11:35 11:35 T u e , 3 A p r i l T u e , 3 A p r i l Add a lock screen message for T h a n k s f o r fi...

  • Page 20: Quick Settings

    Quick settings For quick access to Wi-Fi, Bluetooth, Airplane mode, brightness, and other settings, swipe the status bar or lock screen down. Swipe down again for more settings. Tap an icon to turn features on or off. Touch and hold an icon to see more options. For even more settings, tap to rearrange your settings and add or remove settings.

  • Page 21: Gestures

    Voice to text On a keyboard, tap , then speak your message or search text. You can also speak punctuation. The Google Assistant™ Note: This feature may not be available in all languages. To open the Google Assistant: » Tap from the home screen or from your list of apps.

  • Page 22: Direct Share

    » Power touch: Tap the Power button twice to launch Google Assistant. To set a different shortcut, tap the switch to turn Power touch on, then tap Settings > Double tap and choose the apps, tools and/or contacts to show in your shortcuts list. »...

  • Page 23: Picture-In-Picture

    Picture-in-Picture If you’re watching a video, on a video call, or using navigation, and you change screens, your video continues to play in a small window on your screen. » Tap twice to return to it. » Tap the to close it. »...

  • Page 24: Personalize Your Phone

    Personalize your phone Redecorate your home screen Customize your home screen the way you want. 11:35 cricket 11:35 APR 3 3 TUE 3 3 3 Touch and hold an empty spot to change wallpaper. “Hey Google” Tap a shortcut to open. Touch and hold to move or delete.
  • Page 25 » Change your style: Change your font and icon style. Touch and hold an empty spot and tap Styles. » Rotate: In many apps, the touchscreen switches from portrait to landscape when you rotate your phone. To turn this on or off, swipe up >...

  • Page 26: Discover Moto

    » Set a ringtone for a contact: Swipe up Contacts, tap the contact, then tap Menu > Set > ringtone. » Change language: Swipe up > Settings > System > Languages & input > Languages. » Adjust font size: Swipe up >...

  • Page 27: Digital Wellbeing & Parental Controls

    Digital wellbeing & parental controls Set limits on how much time you spend on your phone, get a bedtime reminder, and manage notifications. Find it: Swipe up Settings > Digital Wellbeing & parental controls > Digital Wellbeing & parental co... Other Gmail See a breakdown of how you...

  • Page 28: Apps

    Apps Play Store. To Your phone comes ready with some great apps. To find and add more apps, tap learn more, see safety. Phone Keep in touch by choosing a contact, returning a missed call, or using a voice command to start a call. Make a call Find it: Phone...
  • Page 29 Search contacts Search contacts Favorites Tap a favorite to call it. Allie Cade Mobile Mobile Mobile Dial a number. See all your contacts. Favorites Recents Contacts See recent calls. Receive a call » Answer a call: When your phone is locked, swipe up to answer.
  • Page 30 During a call » Mute a call: Tap Mute on the call screen to mute the call. You can hear your caller, but they can’t hear you. » Multi-task: While you’re on a call, swipe up from the bottom of the screen to look up a phone number, address, or open other apps.

  • Page 31: Messages

    Block/report spam. then tap Your phone number Find it: Swipe up > Settings > About phone > Phone number Emergency calls Your service provider programs one or more emergency phone numbers you can call under any circumstances, even when your phone is locked. Emergency numbers vary by country. Your pre- programmed emergency number(s) may not work in all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues.
  • Page 32 Change settings. Messages Search messages Gracie Jo You: Do we need more treats? Swipe left or right to archive a message. Daniel Lester You: Lunch tomorrow? Astrid Fanning You: Hey, where are you? Write a new message. Start chat Message screen showing change and search options in the upper right, a list of previous messages with contacts, and the new message icon in the lower right corner. Tips »...
  • Page 33 » Turn off notifications: Stuck in a busy conversation? You can turn off notifications. Tap the thread, then tap Menu > Details or Group Details > Notifications. » Add or block a phone number: In a conversation, touch and hold a message to see options to save as a contact, delete the message, or block the phone number.

  • Page 34: Chrome

    » Keyboard options: To customize your keyboard, swipe up Settings > System > Languages > & input > On-screen keyboard > Gboard. » Cut, copy and paste: Touch and hold a word to highlight it, tap Cut or Copy. Touch and hold the location you want to paste the text, and tap Paste.
  • Page 35 » Add a bookmark: Tap Menu > » Open a bookmark: Tap Menu > Bookmarks. » Web page shortcut: To add a web page shortcut to your home screen, go to the web page and tap Menu > Add to Home screen. »...

  • Page 36: Camera

    Tip: Auto complete also fills in payment information, such as a credit card. To turn off this feature, tap Menu > Settings > Payment methods > Save and fill payment methods. » Pop-ups: To stop pop-up windows from opening, tap Menu >...
  • Page 37 » Take a selfie: Tap in the camera screen to switch to the selfie camera. Tap to switch to the 118-degree ultra-wide front camera, which fits more people into your photo. Tap to use the main front camera. » Multi-shot: Touch and hold to take a burst of photos.
  • Page 38 Set to Auto or Manual. When set to Manual, you can control professional Auto/Manual camera settings, like WB, (exposure) and ISO. Additional viewfinder options for video camera Turn on a flashlight when taking a video (rear cameras only). Torch In video mode, remove some of the shakiness of the video. Stabilization Turn on/off the microphone.
  • Page 39 Photo modes Choose a filter to apply to your photo. Live filter Video modes Capture an up-close, detailed video (up to 2cm away). Macro Take a video that will play in slow motion. Slow motion Take a video using timelapse to make a longer video play faster. You can Timelapse set the playback speed as 4x, 8x, 16x, and 32x (times) faster than a regular video.
  • Page 40 Tap anywhere to Capture photos or videos by tapping anywhere on the screen. Zoom by capture scrolling up or down with one finger. Shutter sound Turn the shutter sound on or off. Assistive grid Overlay a grid to help align the subjects in your photos or videos. Leveler Take perfectly level photos using a guide line in the viewfinder.
  • Page 41 3 Tap to take the photo. Tip: For best results, subjects should be two to six feet away. Change the background Use cutout mode to replace the background of a photo with another image. Note: Available when using the back camera only. Find it: Camera >...

  • Page 42: Photos

    Find it: Camera > 1 Focus your camera on an object, landmark, or code. 2 Tap to search. Depending on the object, you can see the details, take an action, or find products. Note: Google Lens may not work in all languages. You need to be logged into your Google account to use this feature.

  • Page 43: Gmail

    » Slideshow: Tap a photo, then tap Menu > Slideshow. To stop the slideshow, tap the screen. To Connect, share, pay & sync. show the slideshow on a television or other device, see Note: For more about Google Photos™, visit https://support.google.com/photos. Gmail Send and receive email from all of your personal accounts (even if they’re not Gmail accounts).

  • Page 44: Duo

    » Add email accounts: The Gmail app manages all of your email accounts. To add other personal email accounts to the Gmail app, swipe up > Settings > Accounts > Add account. For Add account > Exchange, and enter Microsoft® Exchange server work email accounts, tap details from your IT administrator.

  • Page 45: Moto

    » Preview incoming calls: See live video of the caller before you answer. To turn this off for both the caller and receiver, tap Menu > Settings > Call settings > Knock Knock for this device. » Change settings: Tap Menu >...
  • Page 46 Tap to open Moto app features, or swipe up from the bottom of the screen. Moto app icons. Moto apps are used to customize your phone. Personalize Customize you phone with new styles and wallpapers. Find it: Moto > > Personalize »...
  • Page 47 to turn it on/off. To change the apps that are shown tap Settings > Double tap and select an app. » Fast flashlight: Turn the flashlight on/off with two chopping motions. » Three finger screenshot: Touch and hold the screen with three fingertips to capture a screenshot. »...

  • Page 48: Calendar

    » Media controls: Tap the switch to turn it on, then use the volume buttons to change music tracks when the screen is off. Calendar See all your events, all in one place. Find it: Swipe up Calendar > Tap to refresh the Calendar March screen.

  • Page 49: More Apps

    » Show, edit, or delete events: Tap an event to open it, then tap to edit it, or tap Menu > Delete to remove the event. » Show, hide, or add calendars: Tap , and select which options, such as events, reminders or other calendars, to show or hide.
  • Page 50 Contacts Combine information from your Google contacts and social networks for quick access to everyone you know. Tip: You can find most of these features on the Contacts tab in the Phone app. See Phone. Find it: Swipe up > Contacts Sort contacts, change settings, accounts, and...
  • Page 51 » To import contacts from your computer, upload the contacts to your Google account Contacts > Menu at http://contacts.google.com. On your phone, swipe up > > Settings > Accounts > Automatically sync app data. You can also see these contacts at http://mail.google.com. Tip: For help with transferring contacts, go to www.motorola.com/transfercontacts. Apps...
  • Page 52 Maps Find a nearby cafe, get directions or step-by-step GPS voice navigation using Google Maps™. Find it: Swipe up Maps > Enter what you want to find in the search bar, or tap to search by voice. Note: Your screen may look different. Search by voice for Search here an address or location.
  • Page 53 » Get map help: Tap > Help. Note: For more on maps, visit support.google.com/maps. Drive Keep all your photos, videos, documents, and more safely in one place—private unless you choose to share. Available on Google Drive from all your devices. Find it: Swipe up Drive >...
  • Page 54 Movies & TV Find and rent movies and TV shows to watch on your phone, tablet, or computer: Find it: Swipe up Play Movies & TV > To shop, rent, or watch on a computer, go to play.google.com/store/movies. YouTube™ Watch videos and podcasts from YouTube users everywhere—or log in to your account to share your own.
  • Page 55 Tip: To set your current date, time, time zone, and formats, swipe up Settings > System > > Date & time. Apps...

  • Page 56: Connect, Share, Pay & Sync

    Connect, share, pay & sync Connect to other devices, share files with friends, pay with your phone, and sync to the cloud. Connect with Wi-Fi Turn Wi-Fi power on/off Find it: Swipe up > Settings > Network & internet, then tap the switch to turn it on When Wi-Fi is on, your phone automatically reconnects to available networks it has used before.

  • Page 57: Connect With Bluetooth Wireless

    » Hotspot password: Set or change your hotspot password. Note: To turn off the hotspot automatically and manage allowed devices, tap Advanced. Connect with Bluetooth wireless Turn Bluetooth power on To turn Bluetooth on, swipe the status bar down and touch .

  • Page 58: Share Files With Your Computer

    » For Microsoft® Windows®: On your computer, choose Start > Windows Explorer. Your phone will appear as a connected drive where you can drag and drop files. For more instructions or driver files, visit www.motorola.com/support. » For Apple™ Macintosh™: Use Android File Transfer, available at www.android.com/filetransfer.

  • Page 59: Pay With Your Phone

    2 On your phone, swipe up Settings, and make sure Wi-Fi is off. > 3 In Settings, tap Network & internet > Hotspot & tethering, then tap the USB tethering. To stop the connection, tap USB tethering again, then disconnect your phone from your computer. Pay with your phone You can use a secure payment app, like GPay, to pay for your purchase (where available and supported).

  • Page 60: Print

    Print To print your photos, documents, and more from your phone, check if your printer’s manufacture has an app on Google Play. Then swipe up > Settings > Connected devices > Connection preferences > Printing to get started. You can also send your photos, docs, and more to any Android device in your cloud or to Google Drive.

  • Page 61: Use A Memory Card

    3 Tap the name of the TV/Chromecast device to connect. Note: To stop casting, on the casting notification, tap > Disconnect. Use a memory card You can move pictures, videos, audio, and other media files from internal phone storage to a microSD card (sold separately).

  • Page 62: Protect Your Phone

    Protect your phone Make sure your information is protected in case your phone is lost or stolen. Screen lock The easiest way to protect your phone is to lock your touchscreen when you are not using it. You can choose the best method for you to unlock your phone. Find it: Swipe up Settings >...
  • Page 63 » Password: Enter four to sixteen letters, digits, or symbols to unlock. 2 After setting the lock type, tap for screen lock settings. Settings > Display > Advanced > To change when your touchscreen goes to sleep, swipe up > Screen timeout.

  • Page 64: Your Privacy

    See more privacy options. Advanced Motorola Privacy, Autofill service from Googl.. Security screen that shows options for locking your phone’s screen. Tap Permission manager to see which apps have permissions to access private information, such as calendar events, contacts, email, and your location.

  • Page 65: App Pinning

    Notifications Your phone shows notifications even when it’s locked. Settings > Privacy > Lock screen. Tap to show To choose which notifications show, swipe up > all, none, or only those that are not sensitive. Location Location services, like GPS, Wi-Fi, mobile networks, and sensors help estimate your phone’s location. To see recent location requests and which apps can determine your phone’s location, swipe up >...

  • Page 66: App Safety

    App safety Tip: Choose your apps and updates carefully, as some may impact your phone’s performance—see Choose carefully. Apps from Google Play Get music, movies, books, apps, games, and more. Find it: Play Store Apps from the Internet You can get apps from other online app stores using your browser. Tip: When installing an app, make sure you read the alerts that tell you what information the app will access.
  • Page 67 Settings > Apps & notifications > To modify the app permissions settings, swipe up > Advanced > Permission manager, then tap a feature (such as microphone) to see which apps have permissions to use it. Tap Allow or Deny to turn the permission on or off. Take care of your apps »...

  • Page 68: Data Usage

    Data usage You can track the amount of data your phone uploads and downloads. Find it: Swipe up Settings > Network & internet > Mobile network > App data usage > MOTO 18.35 MB used See the total amount of 2.00 GB data used for this period.

  • Page 69: Troubleshoot Your Phone

    If the mobile network updates are not available in your country, update using a computer. On your computer, go to www.motorola.com/update. Reset To reset your phone to factory settings and erase all the data on your phone, swipe up >...

  • Page 70: Find The Imei Number

    device from thieves. For details, see www.google.com/android/devicemanager. Find the IMEI number You can find the IMEI number by typing *#06# on your phone’s dialpad. Or swipe up > Settings > About phone > IMEI. Note: For service and support, see Get more help.

  • Page 71: Accessibility

    Find it: Swipe up > Settings > Accessibility For more information about your phone’s accessibility features, visit www.motorola.com/accessibility. Create a shortcut Use a gesture to quickly activate an accessibility features on your phone. Find it: Swipe up Settings > Accessibility > Advanced > Shortcut from lock screen then tap >...

  • Page 72: Speak To Your Phone

    1 Download the BrailleBack™ app on Google Play (swipe up Play Store), and install it on > your phone. 2 Swipe up > Settings > Accessibility > BrailleBack. 3 Turn on your Braille display and put it in Bluetooth pairing mode. 4 On your phone, swipe up >...

  • Page 73: Change Your Phone's Sounds

    If your phone’s box has “Rated for Hearing Aids” printed on it, then please read the following guidance. Note: Ratings are not a guarantee of compatibility (visit www.motorola.com/hacphones). You may also want to consult your hearing health professional, who should be able to help you get the best results.
  • Page 74 Diagram showing how to use your phone with a hearing aid. TTY (U.S. only) You can use your phone in TTY mode with standard teletype machines. Note: Wi-Fi must be turned off. Phone > Menu > Settings > Accessibility > TTY mode and select the mode you need: »...

  • Page 75: Get More Help

    All features, functionality, and other product specifications, as well as the information contained in this guide, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

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