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Section 6: Troubleshooting & Frequently Asked Questions (FAQ)
Troubleshooting
Check First...
•
Have you correctly connected the Puppy unit to your PC?
•
Are you using the USB cable included with the Puppy unit?
•
Does your PC meet the System Requirements?
•
Is your OS supported? To check an Edition or Service Pack, see the [Properties] of
Windows by right-clicking on My Computer.
Symptom
The "Puppy has not been
connected" message appears.
The "User information has
not been registered" message
appears.
The "Windows account
information has not been
registered in the Puppy unit"
message will appear.
Cannot install Puppy Suite
Software
Training Your Puppy® Unit
Cause/Remedy/Reference
•
Open Windows Device Manager and check whether
[FIU-810-N03] is showing as an (Unidentified Device). If
so, delete [FIU-810-N03], then press [Renew] and follow
the instructions on the screen. (For more information
about Windows Device Manager, see Windows Help.
•
If you are waking your PC from standby mode or
hibernation, it may take several seconds for the Puppy
unit to be recognized by Windows. Click the [Connect]
button in the Logon dialog box until the Puppy unit is
recognized. Alternatively, wait 10-15 seconds, disconnect
the Puppy unit and then reconnect it.
•
Create user information via User Manager.
The connected Puppy unit contains user information, but no
Windows account information.
•
Create Windows account information via Account
Manager.
You are not logging onto Windows as a user with administrative
rights.
•
Log onto Windows with a user with administrative rights,
then attempt the installation again.
Please check the following things.
•
Is your OS sufficiently up to date? See System
Requirements. If not, visit Microsoft's Windows Update
website at www.windowsupdate.com.
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