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9. PRODUCT SUPPORT
Bosch Solar Energy is committed to offering high-quality products which are safe and reflect the state
of the art in technology – today and in the future. We value feedback and ideas from our installers and
users to help make our solar products better. For information or for service and technical support on
Bosch Solar Energy products, please contact Bosch Solar Energy via one of the methods listed below:
E-mail:
solarenergy@us.bosch.com
Telephone: +1 650 356 3100
Website:
www.bosch-solarenergy.com
10. CARE AND MAINTENANCE
Bosch Solar Energy modules require minimal care and maintenance in order to provide high
performance. Bosch Solar Energy recommends that system maintenance is carried out by qualified
personnel on a regular basis. This maintenance may include such tasks as verification of the integrity
of the electrical and mechanical connections, checking that any system alarms are operating correctly
and cleaning of the solar modules as required.
A. Module Cleaning
Solar modules may become soiled to varying degrees depending upon surrounding conditions and this
may reduce their performance. Periodic cleaning of the modules will ensure maximum output.
However, if modules are installed at height (e.g. on a roof) then cleaning should only be performed by
qualified personnel
CAUTION: When cleaning solar modules please take the following precautions:
•
Clean the module surface with a soft cloth or sponge using clean and neutral water base (non-
ammonia). To remove stubborn dirt you can use a mild, non-abrasive cleaning agent or
alcohol.
•
Only clean modules in the early morning or in the late afternoon when there is low solar
radiation and cells are producing less energy
•
DO NOT use either high-pressurized water, a steam cleaner or any kind of aggressive tool or
material that could scratch the surface of the modules.
•
DO NOT clean the modules with hot water when the ambient temperature is low or with cold
water when the modules are hot.
•
DO NOT attempt to remove snow or ice from the modules by means of scraping. Use a soft
brush to avoid creating micro-scratches in the module glass.
B. Inspection and Repair
When carrying out an inspection, please check that the electrical and mechanical connections are
clean, secure and undamaged. Be sure to take precautions against electric shock in the event of any
defects. Any faults must be rectified promptly.
Should any repairs become necessary to a Bosch Solar Energy module, it is essential that you contact
Bosch Solar Energy. Never under any circumstances attempt to repair the solar module yourself!
Bosch Solar Energy modules must only be serviced by specialist firms authorized by Bosch; otherwise
the product and performance warranties may be voided.
Copyright Bosch Solar Energy Corp., version 1.0
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