Troubleshooting; Faqs; Before Calling For Service - LG S5 Series Owner's Manual

38 TROUBLESHOOTING

TROUBLESHOOTING

FAQs

Frequently Asked Questions
Q: What are aroma sheets and how do I use them?
A: You can use your favorite brand of dryer fabric softener sheets in the aroma filter to infuse items with
a refreshing aroma.The sheets will not soften garments or reduce static. To use the aroma filter, add
a softener sheet before running a cycle. Dispose of the softener sheet at the end of the cycle. For best
performance, clean the aroma filter after every 5-7 uses. See Changing the Aroma Sheet, and
Cleaning the Aroma Filter.
Q: Can I put fur, leather, or silk items in the appliance?
A: Download the Air Fresh cycle for use with fur, leather, or silk items in the appliance. For instructions
on downloading new cycles for the appliance, see Smart Functions, and the instructions in the LG
ThinQ smartphone application.
Q: Why is the cycle time longer than estimated for the Gentle Dry cycle?
A: The appliance uses a sensor to sense the dryness of fabrics. If clothing or other items are not dried
properly, the cycle time is extended automatically (except for Time Dry cycles).
Q: Can I install the appliance on carpeting?
A: If installing on carpeting (especially on padded or deep pile carpets), stabilize the unit by installing the
rear leveling legs and the four carpet spikes. For instructions, see Installing on Carpeting.
Extra care must be taken to keep the area around the machine clean and dry. Do not open the cabinet
during operation. There is a risk of burns or injury, and condensation from escaping hot air or steam
could result in damage to carpeting.

Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.
Error Messages
Problem
Fill Water icon is
blinking.
Empty Water icon is
blinking.
error message
dE
shows on the display.
, , , , ,
AE LE LEz E1 E4
, , or
tE1 tEz tE3 tEs
error message shows
on the display.
Water supply tank is empty or tank is missing.
• Fill the water supply tank and reinstall it.
Water drain tank is full or tank is missing.
• Empty the water drain tank and reinstall it.
Door is not completely closed.
• Check that items are completely inside the cabinet and that the door is tightly closed.
System error.
• Unplug the appliance and call for service.
Possible Cause & Solution